Trackunit Telematics Solution. for OEM

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1 Trackunit Telematics Solution for OEM Trackunit Telematics is an indispensable tool for improving your business through a deeper understanding of machine usage and customer behaviour. It enables you to reduce costs, gives you a head start over the competition and enables you to optimize your entire service package.

2 Reduce costs and build loyalty through better service management Business intelligence API for data exchange Advanced alarms Data exchange API allows data Realtime tracking exchange between Trackunit and API any for data exchange ERP system Business intelligence CAN solutions Advanced alarms API for data exchange B Service and maintenance Realtime tracking Access control CAN solutions Data reporting Realtime tracking By gathering information on the use and misuse of your machines, Trackunit Data reporting Mobile platforms Maintenance reduces warranty costs When maintenance is Service and maintenance Access control scheduled for a machine, an automated message Service and maintenance prepares service crew resulting Business intelligence in reduced machine downtime API for data exchange Data reporting Advanced alarms Mobile platforms Data reporti 2 Business intelligence

3 facing competition Stay ahead Develop services and build loyalty Today s machinery market is characterized by intense competition and decreasing customer loyalty. Product solutions from different manufacturers share many similarities and truly unique product features are hard to come by. There is no doubt that the development of a strong service package around the product range will serve as an important differentiator in the future helping manufac - t urers maintain uniqueness in a crowded market place. A simpler future Today, manufacturers are also facing the challenge of an increasing number of systems being installed in the products either before or after they roll off the line. A basic need for simplicity is therefore on the rise and integration and flexibility are tomorrow s watchwords. Understand your markets Market insight is also essential when it comes to meeting customer requirements and building a competitive strategy. Trackunit Telematics optimizes your business by helping you gain a deeper understanding of the dynamics of the entire value chain from the production line to retailers and users. 3

4 OEM advantages ADDING VALUE TO YOUR BUSINESS Equipping your machines with Trackunit Telematics will add value to your business. From insight into customer behaviour and customer loyalty to an increase in sales, Trackunit improves your business and strengthens your market position. Reduce warranty costs Find out when your machines are misused or neglected Trackunit Telematics helps you reduce warranty costs by keeping track of your machines from the moment they leave the production line. By gathering and transmitting information on the use of the machines, Trackunit Telematics will let you know if the individual machine is damaged due to neglect or misuse and whether it has been maintained properly. With this large pool of comprehensive data, you will know exactly when a warranty can be voided, making Trackunit an essential tool when it comes to reducing warranty costs. MARKET INTELLIGENCE How well do you know your customers? Trackunit provides you with a unique opportunity to get to know your users and the markets you operate in and is an indispensable tool when it comes to understanding customer behaviour. By monitoring trends in repair and maintenance as well as wear, abuse and neglect of the equipment, Trackunit collects a large pool of machine specific data that enables you to build even better machines in the future designed specifically for the individual markets. INCREASE SALES Proactive maintenance boost spare parts sales Trackunit provides a proactive, preventive maintenance solution that keeps machine downtime to a minimum and helps you boost spare parts sales. Installed in your machines, Trackunit Telematics monitors repair and maintenance measures and helps users comply with inspection and maintenance requirements. The system automatically generates service notifications and carefully plans maintenance to reduce machine downtime/idle time. The result is clear: When repair and maintenance is systematized, manufacturers experience an increase in spare parts sales as well as more efficient spare parts supply chains. 4

5 COMPETITIVE POSITIONING Stay one step ahead In a highly competitive market extraordinary product features and added services will set you apart from the crowd and help you stay one step ahead. With a factory-installed telematics solution every machine that rolls off your line is an intelligent one, helping users improve efficiency and optimize their businesses and giving you a competitive advantage. CUSTOMER SATISFACTION Happy customers are loyal customers It is quite simple: Customer satisfaction equals customer loyalty. An integrated Trackunit Telematics solution will keep your customers happy by providing a wide range of benefits that strengthen their business operations. Efficient fleet management, extended machine up time, higher operational reliability, improved fuel economy and an increased lifespan of the machines are just some of the factors that will convince your customers to remain loyal choosing your machines again and again. ELIMINATE WARRANTY FRAUD Keep track of your machines and avoid fraud Eliminating warranty fraud is an important factor when it comes to ensuring that warranties do not have a negative impact on the bottom line. With Trackunit Telematics you can proactively detect and prevent warranty abuse. From the moment your machine leaves the production line, Trackunit monitors its every move, and you will know immediately when the machine leaves the dealer and is put into operation. In this way, there will be no doubt when the warranty period begins - and when it ends. Discover our products > See our catalogue on 5

6 improving business with Trackunit Telematics Knowledge is the fast track to increased profitability and reduced risk Trackunit Telematics opens the door to new ways of improving your business. By keeping track of your pro ducts during their entire lifespan, the Trackunit Telematics solution supplies you with essential knowledge and information that promote and support product improvement and innovation, service management, customer relations as well as risk and cost reduction. By installing the Trackunit Telematics solution in your machines, you will experience a wide range of advantages. The telematics solution: Reduces costs for manufacturers as well as users by improving service management and ensuring fewer repairs Detects misuse of the machine, provides documented error codes and alerts user in time Reduces risk by providing error codes and documentation of misuse Is a valuable platform for your dealers enabling them to offer extended services Offers a platform for proactive dialogue with users as a means of building customer loyalty Identifies the driver and offers training in correct usage of the machine Simplifies service management by planning and systematizing maintenance as well as spare parts ordering Is fully compatible with your ERP system and boost your business intelligence Sets you apart from the competition by allowing you to offer extended warranty packages that benefit the whole value chain Controls and documents fraud Enables you to compare and benchmark your dealers and discover new ways of optimizing sales and services Strengthens your company profile and product brand by improving customer dialogue and your entire service strategy Can be used to improve CRM 6

7 API for data exchange Realtime tracking Advanced alarms CAN solutions Realtime tracking CAN solutions Service and maintenance Advanced alarms If the oil temperature is too high or the Service maximum and maintenance hydraulic pressure is exceeded, alarms Data reporting inform the dealer that dialogue or training is needed Data reporting Business intelligence Access control User id controls access and lets you know who is using the machine Access control and Mobile how it platforms is used Mobile platforms Access control API for data exchange Bu API for data exchange Advanced alarms Realtime tracking Realtime tracking Maintenance When maintenance is scheduled for a machine, CAN solutions automated service Service messages and maintenance help you optimize spare parts management Service and maintenance Data reporting Mobile platforms Access control Improve your business through a deeper understanding of machine usage and customer behaviour Data reportin Bu 7 API for data exchange

8 trackunit features Business intelligence API for data exchange Advanced alarms Realtime tracking CAN solutions Service and maintenance Access control Data reporting Mobile platforms Drivingbook 8

9 Find the right business model Opportunities that match your requirements Trackunit Telematics is an important tool when it comes to understanding customers and markets as well as a key business enabler on the aftermarket for spare parts and additional services. We provide a flexible and transparent business model that covers hardware for machines, server solution, SIM cards, system development, handling of billing and support models. Hardware for machines We offer a simple and easily accessible solution based on digital inputs or a more sophisticated solution based on CANbus data for detailed machine analysis. System development We develop customized solutions related to the Trackunit manager and mobile manager but also related to backend integration with business systems. Server solution We provide a branding strategy of portal and give you the choice between several system features. Handling of billing We identify license packages - from monthly packages to several years in prepaid packages. SIM cards We find SIM cards that match the territorial rollout strategy. Support models We deliver first or second line support including technical and commercial training. 9

10 the Process finding solutions together At Trackunit we know that every manufacturer is unique and work closely together with our customers in order to define and develop the exact solution that meets the individual manufacturer s specific needs and requirements. With extensive knowledge from similar projects, our highly skilled team of project managers and engineers guides our customers through every step of the process making sure that the end result adds value to and improves our customers businesses. 10

11 We divide the process into four phases: 1. Understand 2. Design 3. Implement 4. Support Phase 1: Understand As your partner, it is essential that we gain an understanding of the market you operate in as well as of the challenges you are facing. Analysing your needs is a vital first step. We need to know how you work and where you want to go. When we see the world through your eyes, we apply our comprehensive knowledge of hardware and software and begin the process of drawing up the ultimate solution that matches your specific requirements. Phase 2: Design (and testing) After closely analysing your needs and requirements, the Trackunit project team initiates the next step of the process the design phase. During the design phase the telematics solution is customized in accordance with customer requirements. The customization process might include an extension of system functionality by incorporating elements from across our wide product range, integration of the Trackunit Manager with other business systems e.g. SAP, various branding solutions, design of custom CAN reports and other system adjustments as well as outlining requirements for training and help desk functionality. Customers have to approve the final design solution before the implementation phase is started up. Phase 3: Implementation When the customer has approved the final design, the production and implementation of the Telematics solution commence. Customer specific reports and layout are implemented into the hosting environment and production is started up at Trackunit. Product training is carried out within the customer s organization. Before, during and after the implementation phase, Trackunit offers support to ensure a successful start-up. Phase 4: Support We believe that continuous communication is of vital importance also after the implementation phase. To ensure that the Trackunit Telematics solution always meets market and customer requirements, we provide a second line support organisation. Our support organi sation offers assistance to and meets with - our customers on a regular basis discussing and clarifying technical issues. 11

12 get to know us Our company Since 2003 Trackunit A/S has specialized in fleet management systems launching a wide range of GSM solutions providing up-to-the-minute data on fleet location, movement and usage. Our products are currently used world-wide by leading manufacturers, distributors, rental companies and contractors within the machinery sector as well as companies within the transport, service, agricultural and industrial sectors. Our main office including design, development and production facilities are situated in Pandrup in the northern part of Denmark. We have an extensive network of sales offices in the North European countries as well as partnerships in the rest of Europe and the Middle East. Today, Trackunit has installed approximately 50,000 units world-wide for more than 3,000 customers spread over four continents and our system is available in no less than 16 languages. Our promise: Improving business With our brand promise improving business we want to send a powerful message to customers and competitors: We are dedica ted to the creation of value and growth for our customers through effective fleet management and data generation. Factory approval by TÜV When it comes to new technologies, the German TÜV SÜD is a seal of approval that translates into reliability, safety and quality. Our facilities for development and production of telematic solutions have received the recognised quality mark by German TÜV SÜD and our quality management system also meets with the strict requirements of the agency. Trackunit main facility in Pandrup, Denmark 12

13 Norway Sweden Trackunit main facility in Denmark UK BeNeLux Germany France 13

14 Telematics made simple A brief introduction to Trackunit Telematics A compact GSM/GPS unit installed in the machine retrieves operating data and transmits the data via the GSM network to a hosted server environment. Information from the server is displayed online via the Internet and apps for smartphones. Users are provided with a visual overview of the fleet on a map as well as numerous functions including report data that can be imported into ERP systems using an AEMP protocol. Manager 14

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16 Trackunit 2014 Trackunit A/S Industrivej 10 DK-9490 Pandrup v