Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

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1 Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

2 Welcome to What would it mean to your organisation if your people were able to spend more time on the things that really matter? Like more time out in the field with your customers or communities? Or more time getting on with the job and less time travelling to and from the office? Or more time to plan and think rather than endless admin and paperwork? As the world around us changes, work is fast becoming something that we do, not somewhere we go. That is why Fujitsu Mobile Business Solutions are designed to enable new ways of working so that your people can spend their time more effectively on the go. Why Fujitsu Mobile Business Solutions? With our Mobile Business Solutions you can integrate the mobile devices, applications, managed services and infrastructure you need to be more productive and effective. Fujitsu Mobile Business Solutions will reshape the way your organisation operates, helping your people recapture some of the hours lost during a regular working day. To your organisation, Mobile Business Solutions are all about delivering cost savings, driving new revenue and improving the customer or citizen experience. To us, they are all about. For a local authority, we helped to successfully mobilize their property maintenance field workers. Our mobile business solution enabled better job planning, dynamic scheduling and processing of work orders. This has led to reduced workforce travel & downtime, increased number of jobs carried out per day and decreased sub-contractor costs. What does this mean for you? >>

3 getting it right Understanding the mobile opportunity With mobile device adoption growing exponentially, when we go to work we now expect more from our employers. Near ubiquitous internet connectivity enables us all to be online for longer, no matter where we are. Meanwhile, the constant stream of new business applications continues to redefine the way we work. All of this presents us with new opportunities to ensure our time is better spent on what matters the most. But when it comes to mobility, for the organisation itself questions remain: How do we go about improving the productivity of our workforce, wherever they are? How do we start to streamline our key business processes? How do we ensure our customers really do benefit from a better experience? How do we overcome security risks? How do we become a truly agile operation? With a proven end-to-end methodology, Fujitsu specialists will determine the Mobile Business Solutions you need to realise the benefits of mobility, both now and into the future. Mobile Strategy What does mean for Your organisation? Your ICT team? Your employees? Your customers? Improved productivity from reduced admin Better efficiency with staff able to collaborate effectively Increased agility with staff able to respond to customers faster Greater customer satisfaction from higher standards Ability to attract and retain staff by offering the latest technologies Reduce capital expenditure Reduced environmental impact from less unnecessary travel A more responsive IT service able to meet staff demands Happier end users with the tools to do their job wherever they are Increased security by guaranteeing data protection and compliance Reduced complexity by relying on a single, fully accountable partner Future-proofing with new technologies and no more lock-ins Free up IT budgets by reducing the costs of a technology refresh Flexible agreements with a choice of ways to contract, including pay-as-you-use Improved morale with the latest ICT and simpler ways to work The right tools for the job with easier access to the applications they need Flexible working from systems and applications that operate on the move Better collaboration with state-of-the-art communication tools Greater choice and convenience with BYOD and personalisation of ICT Ability to do more and earn more with sales staff better able to sell in the field Improved service levels from a more responsive approach Better experience with staff able to access correct information and engage directly Greater value for money from a more cost-effective and value-added service Taking advantage The answers lie in a step-change in the way we all consume information, communicate and collaborate. Fujitsu Mobile Business Solutions are designed to help you make that step-change. At your own pace, we will give you ready and secure access to the right data and applications, on the right devices, in the right place, at the right time. Field workers Flexible workers For an Automotive retailer we have enabled the delivery of a new retail customer experience allowing dealerships to engage with customers in new ways to enhance the sales experience. A fully managed, end-to-end service has delivered proactive device management and policy and security enforcement. The solution has improved the quality of customer service, enhancing revenues. How best to get started? >>

4 on your objectives getting on with the job Building mobile solutions around your business Whether your priority is doing more with less, boosting productivity, enabling Bring Your Own Device (BYOD), retaining staff or a combination of all of these factors, you will want to be sure that your mobility strategy is right for you. With a Fujitsu Mobile Business Solutions assessment we ask the key questions to determine your mobility needs, such as: What is your current approach to mobility and where would you like to be? Are your executives demanding to use tablets to access corporate IT? Are there applications that people want to access on the move? Which business processes could be improved with mobile solutions? Do your people need more flexible working arrangements? Does the business need to increase productivity in the field? How it works Fujitsu takes the time to fully understand your business. Our specialists will work with you to identify any possible constraints and to match your mobility requirements to your key business objectives. In practice, this means with you we will: What you can expect By taking a roles-based approach to Mobile Business Solutions, our Mobile Consulting experts will give you recommendations for change based on the people who need mobility the most. For example: For Field Service Workers (such as field engineers) we look at streamlining and automating key business processes so they have access to applications and data and can complete tasks or serve customers quicker. For Power Data Workers (such as police) we support complex data capture and usage on the frontline ensuring faster, more effective decision-making and reducing the need to return to base. For Sales Workers (such as those who visit customer premises) we offer the tools that help them sell more effectively, while also enabling them to record key data and then generate orders while face-to-face with customers. For Knowledge Workers (such as finance specialists) we provide the systems to enable effective yet secure flexible working, whether that is in the office, on the move or at home. All too often, users are limited by their access to data on the move. Valuable time is wasted when they are forced to return to the office to update systems, key-in client data or sync new data. For staff and the organisation, this is dead time that could be better spent meeting operational targets. But what does it take to mobilise the business processes and software apps your staff use so they can access them wherever and whenever they choose? Mobilising the organisation At Fujitsu our experts follow a rigorous methodology, accounting for all the factors that will lead to the successful mobilisation of your processes and apps. We can turn existing apps into mobile apps or provide you with new apps that will fit your corporate infrastructure so that you can improve the productivity and effectiveness of mobile workers. The key stages: Business focus Business process working with the organisation to determine which working practices can be optimised through mobility. Requirements definition engaging key users to define the systems and information that they require access to when away from the office. Change management preparing the organisation for mobile and flexible ways of working, while offering your people the training and support they need. Benefits realisation ensuring that mobilisation results in tangible business benefits by identifying and tracking key performance indicators. Applications focus Mobile Application development creating new mobile applications and mobile front-ends for legacy applications to meet your business needs, delivered by Fujitsu or our software partners. System integration ensuring that mobile applications are linked to your corporate infrastructure, including line of business and back-end systems, such as SAP. User Access providing the most appropriate solution for your users ensuring it is useful, usable and desirable - whether they are using a smartphone, tablet, hybrid laptop or digital pen. reasons to mobilise your processes and applications with Fujitsu: More staff need mobile access to line of business systems, and more regularly Your current mobile application platform is out-of-date or difficult to manage Define a Mobility Strategy Translating the most important business objectives into a unified mobile business strategy. Undertake an Applications Value Assessment (AVA) Applying our successful AVA procedure to understand the mobility opportunities in your current apps estate. Carry out a BYOD Assessment Looking at the current level of mobile device use among staff, how they want to use devices and the potential HR and security constraints. Once completed, your Mobile Business Solutions assessment will provide the modular building blocks for a new approach to mobility within your organisation. These could range from additional measures to supplement existing technologies right through to a full-scale mobility implementation, including ongoing support and managed services. You need to guarantee flexibility while controlling security You can see the benefits of mobilising existing legacy applications Vendors now offer mobile apps as standard and you want to take advantage What role will apps and business processes play? >> In-house or outsourced? >>

5 on your priorities with your customers Once you have taken the decision to mobilise your workforce, who will take responsibility for your Mobile Business Solutions? Mobile applications management It is likely that your traditional security measures will not extend to mobile applications. Our award-winning datacentres will provide highly resilient cloud hosting for all your mobile applications. Our specialists can also guide you through your network security choices and provide a solution that gives you the appropriate level of control. If your IT department is already prepared for implementation, oversight and ongoing management then Fujitsu will provide the external support it will need to introduce the required mobile devices, processes and applications. With mobile applications management you can ensure everyone has the support they need, when they need it, without increasing the burden on your in-house IT team. What is more, you will also have the flexibility to rapidly provision and de-provision employees onto your mobile systems, scaling services up or down according to any change in your operations. If this transition is likely to result in significant additional expenditure on internal resources then Fujitsu can provide a fully managed service for both mobile devices and mobile applications management instead. reasons How Fujitsu Managed Mobile works We offer a fully managed service for the lifetime of your mobile devices and applications so your users can stay connected to their colleagues and clients. Mobile device management This service includes support for the delivery, installation, maintenance and replacement of smartphones, tablets, laptops and peripherals. We also provide access to a dedicated /7, 6 Service Desk and regular updates to all technologies to keep you ahead of the curve. Mobile device management in the Fujitsu cloud enables users to securely connect to corporate systems, such as push , extending the scope of your operation. Fujitsu works with all the major mobile carriers but if you do not have an existing contract we also have the capability to provide you with our own connectivity solution. to choose Fujitsu Managed Mobile: As you make the move to mobility, your users need the technology to support them day-to-day. Whether it is face-to-face with patients in their own homes or in a meeting at a client s office, the ability to stay connected with state-of-the-art mobile devices means more time with customers. As a leading technology organisation, Fujitsu offers one of the broadest portfolios of business-class mobile devices, built with every mobile scenario in mind from secure tablets for community nurses to lightweight laptops for salespeople. What is more, our devices come with a choice of operating systems to match your preferred software vendor. Our commitment to quality We are already responsible for some of Europe s largest mobile product deployments and have a heritage of mobile product development going back over 0 years. We were also the first to pioneer practical tablet technologies like G connectivity and stylus input for handwriting recognition. things you can expect from Fujitsu Mobile Products: A global standardisation of products, enabling faster roll-outs across geographies The ability to customise platforms at the factory to meet specific needs Stable product lifecycles for planned deployments and easy access to spares You want a single supplier to manage everything, reducing CAPEX and OPEX Simplified purchasing and a one-stop-shop for new products You want competitive pricing and access to complementary services Future-proofed hardware, offering the latest technology today You need to give your users a complete mobility solution, and quickly The explosion of IT consumerisation means your people are asking for BYOD You need to reduce the costs of existing mobile hardware and IT support Out of the office, not out of touch Fujitsu mobile devices have true enterpriseclass credentials, offering robust reliability, integrated security provisions and a dependable backup service to keep your users in touch with their clients. What about mobile devices? >> Why Fujitsu? >>

6 on your enterprise Out of the office, not out of touch Fujitsu has a proven track record and over 0 years experience in delivering telecoms and mobile solutions throughout Europe. We put all this expertise and knowledge into ensuring your Mobile Business Solutions are optimised specifically for your organisation. We do this by delivering solutions that are device, carrier and data source agnostic while also working alongside legacy applications and technologies where required. Benefit from worldwide technology collaboration We partner with leading specialist mobile device manufacturers as well as device distributors so that we can supply you with any type of mobile device. Through our partner network, we have access to a large mobile technology ecosystem of niche software applications and device peripherals, making it far easier for Fujitsu to mobilise a wide variety of business processes. Start small, scale-out We know that change brings with it potential business risks. That is why, with Fujitsu, you can start small, prove the value and then scale out minimising any risks and ensuring your organisation and your employees get the benefits every step of the way. Importantly, we will also work with you to deliver the cultural change that is essential to ensuring employees fully embrace new mobile solutions, thereby delivering the desired organisational objectives. Choose Fujitsu - a trusted provider Every day we provide end-user services to over million employees globally. Many of the world s leading organisations rely on Fujitsu to advise, deliver and manage the end-user environment. Currently, we manage over million devices on behalf of our clients, including 0,000 iphone and Blackberry smartphones. Our services and solutions touch the lives of 99% of the UK population from airline bookings and driving licences to banking transactions, high street shopping and much more besides. more things you can expect from Fujitsu As one of the world s leading technology companies, our end-to-end Mobile Business Solutions are delivered against our five key service principles: Become a single, expert partner - to guide you every step of the way Provide global technology expertise to keep you one step ahead of developments Offer all the technical and Service Desk support you need - to gain maximum value Allow complete flexibility - from contracting to customised mobile applications For a large UK Government department, we helped successfully mobilise their debt management field workers. Our mobile solution enabled access to the right applications/data and enabled more visits and increased revenue collection. Deliver ultimate data security - so you can let go without losing control

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