User Experience Enhancements...2 New Mobile and Social...3. Click to Cloud Connectors...3 Media Gallery...4 Mobile...5

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1 June 2013 Update Table of Contents User Experience Enhancements...2 New Mobile and Social...3 Click to Cloud Connectors...3 Media Gallery...4 Mobile...5 Chat Enhancements Rich Client...6 Screen capture...6 File Transfer...6 Changes to the SmartCloud Notes Service URL...7 Customer Actions Needed...7 System Requirement Changes...8 Supported...8 Removing Support...8 IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. 1

2 User Experience Enhancements This update introduces a new SmartCloud dashboard theme with updated backgrounds and icons designed to help you quickly find people across your network and access services with one click. The enhanced theme is available for customers who have not customized their existing dashboard theme. If you have not customized the default SmartCloud for Social Business theme there is no action required to receive the newly updated theme. If you have customized the default SmartCloud for Social Business theme by changing any of the colors, you will not see the new theme changes by default. However, if you would like to convert to the new theme you may do so in the Admin customization area. Please note: By choosing the new theme you will lose your customizations. You will be able to re-add the logo with the new theme. On or after June 8 th you may learn more about this updated theme in the SmartCloud for Social Business What's New documentation accessible from the top navigation. 2

3 New Mobile and Social Click to Cloud Connectors New click to cloud connectors for Microsoft Windows Explorer, Microsoft Outlook, and Microsoft Office designed to help you share straight from your desktop into the cloud. Subscribers can: Access IBM SmartCloud Connections directly from: Windows Explorer Microsoft Office OpenOffice List, sort, search, download, open and upload files and folders in IBM SmartCloud Connections: Files Community Files Available for SmartCloud Engage Advanced, Standard, and Connections subscribers at the end of June at this url: 3

4 Media Gallery This new capability allows subscribers to upload images and videos for viewing in-line to convey appealing messages and engage community members. Subscribers can: Preview an image and watch a video from a preview dialog Stores uploaded images and videos into the Files repository for easy download Images:.jpg,.png,.gif Video:.mp4,.mov,.flv 4

5 Mobile Earlier in May new capabilities to work with Files, Forums, and Bookmarks inside SmartCloud Communities and a new Connections Mobile app were launched. Android users also were able to use new People capabilities across their SmartCloud network. On or after June 8, new capabilities to work with Folders in Communities will also be available. SmartCloud Engage Advanced, SmartCloud Engage Standard, and SmartCloud Connections Subscribers are entitled to use the Connections Mobile app. 5

6 Chat Enhancements Rich Client Screen capture The screen capture tool is an easy-to-use utility integrated natively into your Sametime rich client. This tool allows you take a picture of anything on your desktop, annotate it, and quickly send it in Sametime, or paste it into other applications Draw Lines Draw Arrows Create Shapes Change Color File Transfer Subscribers can share content directly from Chat by sending files and folders easily with the Sametime rich client. SmartCloud Engage Advanced, SmartCloud Engage Standard, SmartCloud Connections, and SmartCloud Notes subscribers are entitled to this capability. To download the rich client visit the SmartCloud Downloads and Setup page available in the left hand navigation from the Dashboard. 6

7 Changes to the SmartCloud Notes Service URL In 2012, IBM implemented a new generic service URL, collabserv.com. The SmartCloud Notes service will begin to use this new URL on or after July 15. This may require system changes for our SmartCloud Notes and Engage Advanced subscribers. IBM will implement this change using an automated redirect from the old URL to the new URL for most Web-based access methods. Subscribers will still be able to access the service using and will see it redirect in the browser address bar. Background In December 2012, IBM introduced a new URL, collabserv.com, as part of the IBM SmartCloud for Social Business services rebranding effort. In addition to the new URL, IBM added sub-domains to reflect both the SmartCloud service and geographic location. Additional updates are being introduced in July for the SmartCloud Notes URL. Redirects for existing Lotuslive.com URLs IBM will automatically redirect traffic from the *lotuslive URL to *collabserv URL without any further action on the part of the user. These redirects will remain in place until we completely phase out the lotuslive.com URL, and customers will be notified at least 90 days before the redirects are removed. That date has not been decided at this time and there are no plans being discussed to do so. Subscribers experience Here's an example of how it will work: When SmartCloud Notes subscribers log in to SmartCloud Notes the url in their browser will change from: to and future log ins can be accomplished from either the new URL or the old one. Both services will function as normal and subscribers can move seamlessly between them without any interruption in service. Customer Actions Needed Prior to July 15, 2013 SmartCloud Notes customers should take action by July 15, If your organization has firewall, security device, or host file or DNS entries defined using the specific domain name it is essential that they add *.collabserv.com to their rules and settings to allow network traffic to and from the new domain. You should continue to retain lotuslive.com as an active domain, to ensure continuous operation. Do not delete it. IP addresses are not changing. So if IP addresses are specified in their firewall or devices no change is required. 7

8 System Requirement Changes On or after June 8 the updated list is available at: Supported Microsoft IE 8.x on Windows XP Microsoft IE 8.x, IE 9.x on Windows 7 Mozilla Firefox 17. ESR Mozilla Firefox 20. (see: for latest non-beta GA) Apple Safari 5.x on Mac OSX Lion 10.7 Google Chrome 25. on Windows and Mac * JVM Version 1.5/1.6 Adobe Flash 11.2 Removing Support In order to support the latest capabilities in the service, IBM supports modern web browsers and is no longer supporting Internet Explorer 7. Mozilla FireFox 3.6 (EOS) Microsoft IE 7.x Apple Safari 5.x on Max OSX Lion latest non-beta version * IBM SmartCloud Connections & Engage only for June. Support for IBM SmartCloud Notes forthcoming in July. 8