Demand Management a paradigm shift. Torbjörn Erling

Transcription

1 Demand Management a paradigm shift Torbjörn Erling

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3 How can we all contribute?

4 Vision We We will develop our our business business and people and people by enabling all coworkers to always choose the most by enabling all coworkers to always choose appropriate way of meeting, with simplicity, low cost and the most appropriate way of meeting, with common sense in mind simplicity, low cost and common sense in mind

5 Was it a good meeting? To meet is a vital part of the IKEA culture and our business We meet between 35-80% of our time in a week 50% of the meetings are causing frustration by being poorly planned, inefficient, without a clear purpose and with no follow up, according to an internal survey What is the cost? People hour: 22 (global average)

6 Meeting the IKEA Way The interactive guide to Meeting the IKEA Way

7 Large Meetings special demands!

8 Optimizing Large Meetings - Securing before, during and after by providing a common process, project plan and tools - Defining a detailed purpose and goal is step one - Definition of roles - who does what? - Project plan - keep all relevant details in one place, including budget - Tool for the administration of Large Meetings - Follow up return on investment (ROI), including both direct and indirect costs vs budget - Making all large meetings green

9 Managing travel demand.. The Meeting & Travel Policy supports the IKEA way of travelling (Growth & People) Health & safety and efficiency for the traveller is a priority (People) Sustainability an integral part when travelling (Sustainability) Direct cost level maintained - indirect cost mapped & reduced through process optimisation and standardisation (Lower costs)

10 End to End Travel Indirect Sourcing Framework Travel the IKEA way concept Corporate Credit Cards Policy Invoicing Concept Authorization Policies Payment Concept Accounting Concept Reporting Concept Corporate Governance Frame agreements Travel agencies Airlines Rental cars Hotels Ground transportation External Meeting Facilities Corporate credit cards Applications Book travel Traveler profile data Request Approval Book a flight Book a hotel Book ground transportation On-line booking Itinerary Cash advance Travel On-ground services Information Services Travel Risk Communication Travel Insurance Credit Card Payments Payments using corporate credit card Invoice receipt External invoices from travel agencies External invoices corporate credit card company Connect external invoices to travel booking Expense claim Connect travel booking to travel expense Define personal travel expenses Claim Authorization Validate expense claim Authorize expense claim Payment Pay coworker Pay travel agency Pay credit card provider Taxation via payroll accounting Accounting Allocate money against cost center Reporting Cost Centre travel reports Travel cost reports Sourcing analysis KPI s Corporate Governance Policy Control CO 2 reporting Indirect Sourcing & Procurement Meeting and Travel Invoicing Accounting Finance Control & Performance Management Business Performance Management

11 Meeting the IKEA Way Toolbox Interactive guide to Meeting the IKEA Way Meeting Culture Survey Guidelines for hosting a Meeting Culture Day Project plan/checklist for Large Meetings Meeting the IKEA Way Communication Material Travel Process Evaluation

12 Change drivers / Success factors Leadership Training & coaching New planning routines Operational support Steering & collaboration

13 IKEA Group Meeting & Travel Demand Management Supply Management Group HR Manager IKEA IMS (Purchasing) Meeting & Travel Manager IKEA IT Communication Administration Regional Manager Europe Process Owner Travel Regional Manager Americas (Acting) Country/Unit Management HR Internal Communication Finance & Administration Regional Manager Europe Concept Owner Meeting Regional Manager Asia-Pacific Operational Support Shared Service Office Administration Travel Agency (partly outsourced) Meeting & Travel Coordinator