Whitepaper. Retail Banking Test Suite IP YOUR SUCCESS IS OUR FOCUS. Published on: March 2008 Author: Kapaleeswaran V

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1 YOUR SUCCESS IS OUR FOCUS Whitepaper Published on: March 2008 Author: Kapaleeswaran V 2009 Hexaware Technologies. All rights reserved.

2 Table of Contents 1. Introduction 2. Problem Statement 3. Scope Definition 4. Hexaware Approach 5. Solution Proposition 6. Implementation Plans 7. Benefits 8. Conclusion Author s Bio In a career spanning 30+ years, Kapalee has been associated with Retail Banks for over 2 decades. Has been authoring and driving functionally rich test suites related to Banking and banking products. A Certified test manager he has successfully associated himself with large testing engagements over the past 7 years at Hexaware Hexaware Technologies. All rights reserved. 2

3 1. Introduction Increasingly banks are realizing the importance of getting high quality software delivered on time and within pre-determined budget. Software Quality Assurance Testing is an integral and critical phase of any Banking software development project. As part of software quality assurance, it is essential that any product / application release meets all functional requirements, are reliable and operate consistently under all circumstances. During testing, whenever the system undergoes changes, the scenarios created during the Test Design phase is also modified, involving repeated manual efforts and reviews by Subject Matter Experts (SMEs). 2. Problem Statement Key areas instrumental in retail banking testing revolves around two major industry trends Accelerated release cycles Frequent releases with shorter cycles Taking into account the above criteria, the following parameters pose major challenges: Complexity and volume of Retail Banking functionality Dependencies on the SMEs Traceability on Functional Coverage Core Competence in the banking application under test Managing the overall testing cost by meeting deadlines and identifying key functional failures at earlier stages 3. Scope Definition Hexaware s Retail Banking Testing Intellectual Property (RBT IP) aims at supporting retail banking application / products across the globe. Scope of this suite includes Extensive functional test suite with reusable business components Easy customization of existing scenarios using reusable business components from the repository Maximum test coverage and traceability on requirements Reduced test planning and design effort resulting in cost savings End to end business scenarios which would be the core of any retail banking application 4. Hexaware Approach Retail Banking Testing Intellectual Property - RBT IP Hexaware s reduces the overhead of dependencies on SMEs and brings in the concept of reusability. The RBT IP has been created by leveraging Hexaware s vast exposure to Banking projects, using the power of Mercury Business Process Testing through ready to use business components, test cases and proven best practices. While this solution enables effective manual testing of any retail banking application, it also adds value by providing a jump start to automation process. 5. Solution Proposition Hexaware s proprietary Accelerator for Retail Banking Quality Assurance includes defining Testing Strategy, Testing Service, Test Automation, Test Management, End to End Testing Process Improvement Solutions and Consultancy Services. The suite has been specifically developed for Banks, Financial Institutions using retail banking solutions, Investment and Wealth Management companies and organizations providing IT solutions for financial Institutions in retail banking. Our solution aims at enhancing IT value by optimizing business-it alignment. The prime focus of RBT IP lies in the quality of the system through well defined scenarios and work flows. RBT IP introduces the concept of reusable components for test design phase. This concept drastically reduces test maintenance efforts and improves test creation efficiency. All the major functionalities in the Retail Banking sector are captured as business components and these components could be effectively used for creation / modification of end to end scenarios as and when the system changes Hexaware Technologies. All rights reserved. 3

4 Major functionalities covered in the RBT IP include: Branch Loans Cards Investments Mobile Home Loan Vechicle Loan Personal Loan Professional Loan Loan Against Shares Mortgage Loans Credit Card Debit Card Charge Card Stored Value Card Smart Card Equities Bonds Derivatives Structured products Mutual Funds Call Center Online Banking ATM Deposits Saving Accoounts Recurring Deposits Time or Term Deposits Accounts Transaction Based Residency Based Interest Bearing Activity Based Retail Banking Test Suite Payments Bill Payments Online Tax Payments Money Transfers Card Payments Forex Travelers Cheque Foreign Currency Cash Foreign Currency Drafts Remittances CRM Back - Office Hexaware s RBT IP Suite adopts the following methodology for creation of test scenarios for complete coverage: Example: Testing Scenarios-Loans Business Touch Points Branch Mobile Call Center Online Banking ATM Point of Sale Business Areas Deposits Wealth Management Loans Accounts Cards Payments Forex CRM Back Office Sub-Business Areas Loan Limitation Account Opening Disbursement Loan Maintenance Back Office Interest Accrual Sub-Business Areas Fixed Interest for Home Loan Floating Interest for Home Loan Int. Accrual For Overdraft Business Scenarios Interest Accrual on Weekend Test Cases Credit balance no transaction on week end Credit balance debit transactions Credit balance credit transactions Credit balance debit&credit transactions on weekend Debit balance debit transactions Debit balance credit transactions 2009 Hexaware Technologies. All rights reserved. 4

5 This approach leads to the creation of Test scenarios as per sample below: 6. Implementation Plans Identification of the Project Requirement Furnish module specific IP as input for scenario identification Perform Gap Analysis Identify Region specific gaps Identify Product / application specific gaps Identify Bank specific gaps Arrive upon Test Scenarios Reusable Business components from the existing RBT Repository used for easy customization 2009 Hexaware Technologies. All rights reserved. 5

6 Generic Scenarious available already which leads to savings in time & effort up to 60% Discover Phase Design & Construct Phase Execution Phase Fit Gap Analysis Understanding the customization and performing a fit gap analysis Customize Scenarious Update & Delete the readily available scenarious as per the customization Add New Scenarious (If Any) Add new scenarios based on customer s unique requirements Test Suite Test scenarious ready for execution Fit Gap Analysis document Customized Test Scenarios Test Completion Report 7. Benefits Solution Benefits Extensive coverage of functionalities of retail banking reviewed by Industry experts Jump start requirement gathering process Achieve higher degree of requirement stability Standardization of core business process Flexibility in usage for both manual and automation testing Business Benefits Significant reduction in Business Users time towards requirements finalization Potential reduction of around 40% of time and effort on Test Planning and Test Design Cost effective solution Reduction in time to market User friendly tool export format 8. Conclusion As the relationship between a customer and a banking service provider grows with time, the opportunities to service the customer s needs continue to evolve. The testing and implementation process aided by a robust test suite such as RBT IP would ensure that the best possible solution is continuously implemented within the stipulated timeframes and utmost quality Hexaware Technologies. All rights reserved. 6

7 To learn more, visit Address 1095 Cranbury South River Road, Suite 10, Jamesburg, NJ Main: Fax: Safe Harbor Certain statements on this whitepaper concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry Hexaware Technologies. All rights reserved. 7