Size: px
Start display at page:

Download "www.engineerspress.com"

Transcription

1 Volume: 1 Issue: 6 Pages: Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study) ABSTRACT Mehdi Abzari Professor, Management Department, University of Isfahan, Iran. Reza Radmehr M.A, Management Department, University of Isfahan, Iran. Mehdi Shalikar M.A, Management Department, Islamic Azad University, Iran. Nowadays, the use of talent management strategies requires recognizing the information technologies infrastructures and determining the readiness of infrastructures in the implementation of electronic human resource management subsystems. Therefore, the purpose of this study is to examine the effects of implementation of electronic human resource Management subsystems on the talent management strategies in the medical university of Isfahan. This study is a practical research from purpose perspective and is a descriptive-survey one from methodological view. A sample of 70 employees has been selected randomly based on the primary sampling information. In order to collect the data, a self- administrated questionnaire has been used. The face validity has employed for examining validity of the questionnaire and also Cronbach s Alpha Coefficient has been used for examining reliability of the questionnaire. The results of this study reveal that the proposed model of this study is an appropriate one for examining the effects of electronic human resource management subsystems on the talent management strategies. Another part of the results indicate that the components of electronic human resource management subsystem (including electronic human resource recruitment and selection subsystem, electronic performance management subsystem, electronic compensation management subsystem, electronic human resource development subsystem, electronic discipline and moral criterion subsystem, and electronic safety and service sub-system) influence talent management strategies significantly. KEYWORDS: Talent Management Strategy, Electronic Human Resource Management, Electronic Human Resource Management Subsystem.

2 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 102 Introduction The organizations are performing in a complex, dynamic, and competitive environment in today s world. These conditions require them to adopt resources and facilities so that can adapt themselves with environmental complexes and changes. This helps the organizations in achieving their strategic goals. The qualified and effective human resource is considered as one of the valuable resources that enable the organizations to acquire competitive advantage. Therefore, the organizations must have necessary qualifications for surviving in the future competitive world [1]. Talent management is one of the most important strategic goals of organizations that enable themselves to achieve successfulness, compatibility, and efficiency. This is why that talent management is considered as a key strategy for creating competitive advantage and making value for customers. The qualified employees are real kings of todays and future s competitive world. They also are considered as the final resource of competitive advantage [2]. Talent and qualification has an important role in the organizations survive. Management of the talent maintenance cost is one of the methods of successful talent management that results in more considerable benefits for organizations. Human resource management is a comprehensive approach to the key organizational resources (human resource) management. Human resource management refers to strategically managing and directing manpower as the most valuable asset of organizations. Development and complexity of the managers functional levels in the human resource management and the necessity of effective qualification of human resource management is considered as one of the most important strategic factors in the organizations. The necessity of developing and using the systems for decreasing costs leads to increase the organizational information and knowledge exchange and also leads to effective implementation of human resource processes. Therefore, electronic human resource management was created for satisfying theses needs in the organizations [3]. On the other hand, rapid development of internet technologies leads to reinforce, implement, and manage the electronic human resource in the recent years. On the other hand, electronic human resource management is one of the important revolutions in human resource management that offer the appropriate human resource services in accordance with organizational needs [4]. All in all, the rapid development of human resource management and information technologies leads that many public and private organizations and companies use information technologies in the human resource management efforts. This also leads to reinforce, implement, and manage electronic human resource management. Therefore, the present study was aimed to examine the effects of electronic human resource management subsystems on the talent management strategies in the medical university of Isfahan. It is expected that the results of this study help to recognize the strengths and weaknesses of information technologies infrastructures in the implementation electronic human resource management subsystems. These results also can be used for implementing the effective human resource management ment systems and subsystems and managing the qualified manpower. Literature review Electronic human resource management Stormier (2007) presented a comprehensive definition of electronic human resource management. As he pointed out, electronic human resource management includes planning, implementing, and applying information technologies for coordinating employees in order to perform common activities in the human resource area. The aspect of information technologies planning is derived from predictability and systematization of the methods of information technologies applications. Electronic human resource management uses information technologies for two purposes. The first is that information technology is necessary to the employees communications and facilitates their interactions. The second is that information technologies support employees in the implementation of human resource efforts. So, information technologies can be used for doing all of the human resource functions [5].

3 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 103 Electronic human resource management has different functions that some of them indicated in the following section. These include improvement of the strategic role of the human resource; strategic integration of human resource efforts and organizational structure, culture, and strategies; increasing the relationships between human resource professionals; facilitating the relationships and acquiring a consensus among human resource experts; collecting the comprehensive and applicable information of the employees; designing the career path and succession diagram for every employee; recognition of the employees position in the organization; improvement of human resource customers services [6]. Electronic human resource management influences all of the human resource management areas. Electronic human resource management uses information technologies for automating activities and helps the managers through designing the following subsystems. 1. Electronic human resource planning subsystem: the existing human resource of different organizational departments is determined based on the results of performance evaluation in this subsystem. With regard to the organization s demand and human resource supply in the manpower market, it will be possible to compare demand and supply of the human resources. 2. Electronic recruitment and selection subsystem: electronic recruitment is the process of selection and performance management and development of the human resource through a web-based solution. This subsystem manages the recruitment process totally [7]. Electronic recruitment system uses different methods such as electronic bulletin, online request forms, and different data-bases. This system determines the employees characteristics and also compares them with job description for selecting qualified manpower. 3. Electronic performance management subsystem: the electronic performance management is a web-based based system that facilitates the employees performance evaluation. Electronic performance management transmits the function of performance evaluation from staff managers to line ones. Since the electronic human resource management system designs the performance evaluation software, it can develop the goals of performance evaluation in accordance with organizational strategies. The coordination and concentration has significant effects on the organizational performance evaluation. On the other hand, the results of performance evaluation are accessible for staff managers in the shortest time. This also enables them to offer their feedback. Also it is not necessary to revise the performance evaluation measures in this system, but also it is possible to review performance evaluation measures of the past times based on the organization s needs [7]. 4. Electronic compensation subsystem: this system develops the salaries and compensation system based on the performance, organizational budget, and payment level in the industry [7]. Also it is possible to design software for determining salaries level based on the legal and organizational rewards and also internal and external compensation in the electronic compensation subsystem. 5. Electronic human resource development subsystem: the organizations adopt especial long-term procedures and policies for developing and maintaining qualified human resource in this subsystem [8]. This subsystem also regulates the necessary electronic educational plans based on the strengths and weaknesses of the performance evaluation. On the other hand, this subsystem also develops succession plans for becoming the existing talents of the organization to the future ones. The electronic succession system makes the employees aware from their career path and succession and so organizational justice will be achieved through this system. 6. Electronic discipline and moral criterions subsystem: it is possible to present different job violations and discipline efforts in the organization s website in this system. On the other hand, it is possible to pursue the continuous discipline efforts through this system. As a result of this subsystem, the employees will perceive justice in the organization. 7. Electronic human resource safety and service subsystem: the job safety measures and health plans will be accessible electronically in this system. On the other hand, the employees are able to manage their communications electronically in this system. In other words, the communications will be employee-oriented

4 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 104 in this system. Also this system leads that other processes of employees can be done electronically. Additionally, this system delivers different services for retired employees. Talent management Bloss defines talent management as the managerial opportunities and processes that offered for organizational members [2]. Talents are defined as the factors that are important for employees success in their job and also differentiate the employees from others [9]. Talent management, as an attitude, includes several technologies and instruments that help the organizations for making a better decision about qualified employees that have critical role in the organization. Most of the successful organizations provide the most desirable environment for attracting and maintaining qualified employees. While the cost of attraction and maintenance of the qualified manpower is more than others, but they are considered as the prerequisites of the organizational successfulness. Also it is necessary to attract and maintain the qualified employees in today s competitive and dynamic world [2]. Therefore, it can be concluded that attraction, motivation, and maintenance of the talents is an important organizational priority. Soein believes that the talent management can be evaluated from five perspectives. These have been indicated in the following section. 1. Performance management: this refers to the process in which the manager efforts to achieve organizational goals for improving quality of the employees and groups performance [10]. The use of job experiences, consulting, and increase in the managers potential capabilities are the most important factors that are necessary for being successful in attracting qualified human resource. 2. Employee development: this is an effort to update the employees knowledge, skills, and abilities. With regard to the results of different studies, organization s costs can be decreased through attracting and maintaining qualified manpower in the organizations. Providing opportunities to the employees for learn new skills and develop their abilities is one of the most important methods of manpower maintenance. 3. Encouragement and recognition: organizations evaluate their employees through strategies, policies, and processes and hereby recognize and encourage the employees who participate in achieving organizational goals [10]. 4. Communications: this refers to the individuals behaviors that facilitate concepts sharing [11] and leads to exchange information and ideas in the organization [10]. The appropriate communication makes the employees aware from their strengths and weaknesses in performance. 5. Culture and organizational climate: these include sustainable inter-organizational characteristics that differentiate the organization from other ones. This also has considerable effects on the employees behavior and organizational effectiveness. Past studies Zafar et al. (2010) examine that how banks use information technologies in their human resources efforts and its improvement. The results of their study indicate that the use of information technologies leads to improve efficiency, effectiveness, and services of human resource in the organizations. Strohmeier and Kabst (2009) investigate the effective factors on the adoption and implementation of electronic human resource management in Europe. The results of their study indicate that several factors influencing adoption and implementation of the electronic human resource management. These include organization size, employee education, senior manager supportiveness, employee age, and organizational structure. Voermans and Veldhoven (2007) examine the attitudes in electronic human resource management in Philips Company through technology acceptance model (TAM). They also examine

5 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 105 the effects of electronic human resource management in creating competitive advantage. The results of their study indicate that the use of information and communication technologies in human resource management leads to improve human resources efforts and achieve the competitive advantage for organization. Hypotheses development 1- Electronic human resource planning subsystem influences talent management strategies positively. 2- Electronic recruitment and selection subsystem influences talent management strategies positively. 3- Electronic performance evaluation subsystem influences talent management strategies positively. 4- Electronic compensation subsystem influences talent management strategies positively. 5- Electronic human resource development subsystem influences talent management strategies positively. 6- Electronic discipline and moral criterions subsystem influences talent management strategies positively. 7- Electronic safety and services subsystem influences talent management strategies positively. Research methodology As indicated in the past sections, the purpose of this study is to examine the effects of electronic human resource management ment subsystems on the talent management strategies in the medical university of Isfahan. This study is a practical research from purpose perspective and is a descriptive-survey survey one from methodological view. A self-administrated questionnaire has been used to collect the research data. This questionnaire has been developed in Likert five-choice item in which 1 refers to strongly disagree and 5 refers to strongly agree. In order to examine validity of the questionnaire, the academic experts and professors have been asked to review and modify the questionnaire. Also Cronbachs Alpha Coefficient has been used to examine reliability of the questionnaire. The results of Cronbachs Alpha Coefficient, which have been indicated in table 1, confirm reliability of the questionnaire. Table 1. Cronbach s Alpha Variables Cronbachs Alpha Coefficient Electronic Human Resource Management Talent Management Strategies Total factors The statistical population of this study includes all of the employees in Medical University of Isfahan. This population consists of 160 members. In order to determine the sample size, sampling table has been used. This table implies that a sample of 70 members mbers is a good sample for this population. In order to analyze the data and test the hypotheses, the AMOS and SPSS have been used.

6 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 106 Data analysis Descriptive findings The demographic characteristics of the sample members have been indicated in table 2. Demographic Variables Sex Age Marriage Education Job Background Table 2. Frequencies and percentages of participants Categories Frequency Female 47 Male to to to or more 6 Single 32 Married 38 Diploma 15 Associate degree 8 B.S. 44 M.S. or more 3 5 years or less 36 6 to 10 years to 15 years 3 16 to 20 years 3 20 years or more 3 Percentage 67% 33% 54% 32% 6% 8% 46% 54% 22% 12% 62% 4% 52% 36% 4% 4% 4% Predicting and testing the measurement models of latent variables In order to test the measurement models of latent variables, four models have been examined. Also fixed, comparative, and economic measures of goodness of model fit have been used for this purpose. Figure 1. Modified model to evaluate the electronic human resource management subsystems

7 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 107 Table 3. Indices measurement model electronic human resource management subsystems CMIN. RMSE CMIN TLI CFI PNFI PCFI DF A With regard to the results of table 3, it can be concluded that the models of electronic human resource management subsystems are in favorable condition. Figure 2.. Modified model to evaluate the talent management strategies Table 4. Indices measurement model talent management strategies CMIN. RMSE CMIN TLI CFI PNFI PCFI DF A With regard to the results of table 3, model of electronic human resource management subsystems has favorable conditions and so is confirmed. After ensuring the measurement model of electronic human resource management subsystems, the main model of the study has been examined. This model has been presented in figure 3 and its goodness of model fit indexes has been indicated in table 5. These indexes indicate that the goodness of model fit is confirmed.

8 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 108 Figure 3. Final model CMIN CMIN. DF Table 5. Indices measurement final model TLI CFI PNFI PCFI RMSE A The standard estimations of regression weights including factor loading and coefficients of determination (R2) have been indicated in fig 3. Based on the results, it can be concluded that the components of electronic human resource management system (including electronic recruitment and selection sub-system, system, electronic performance management sub-system, system, electronic compensation management sub-system, system, electronic human resource development sub-system, system, electronic discipline and moral criterion sub-system, and electronic safety and service sub-system) influence talent management strategies significantly. Hypotheses analysis As indicated in past sections, it is claimed in the first hypothesis that electronic human resource planning subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic human resource planning subsystem influences talent

9 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 109 management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 77% of the variations of management strategies positively can be explained by electronic human resource planning subsystem. The second hypothesis indicates that electronic human resource recruitment and selection subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic recruitment and selection subsystem influences talent management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 69% of the variations of management strategies positively can be explained by electronic recruitment and selection subsystem. The third hypothesis indicates that electronic performance evaluation subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic performance evaluation subsystem influences talent management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 74% of the variations of management strategies positively can be explained by electronic performance evaluation subsystem. The fourth hypothesis indicates that electronic compensation subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic compensation subsystem influences talent management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 70% of the variations of management strategies positively can be explained by electronic compensation subsystem. The fifth hypothesis indicates that electronic human resource development subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic human resource development subsystem influences talent management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 62% of the variations of management strategies positively can be explained by electronic human resource development subsystem. The sixth hypothesis indicates that electronic discipline and moral criterions subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic discipline and moral criterions subsystem influences talent management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 57% of the variations of management strategies positively can be explained by electronic discipline and moral criterions subsystem. Finally, ly, the seventh hypothesis of this study indicates that electronic safety and employee services subsystem influences talent management strategies positively. The results of final model of study, it is concluded that electronic employee services subsystem influences talent management strategies positively. Also the results of coefficients of determination (R 2 ) indicate that 71% of the variations of management strategies positively can be explained by electronic employee services subsystem. Conclusion and empirical suggestions This study was aimed to examine the effects of electronic human resource management subsystems on the talent management strategies in the medical university of Isfahan. This study is a practical research from purpose perspective and is a descriptive-survey survey one from methodological view. A sample of 70 employees has been selected randomly based on the primary sampling information. In order to collect the data, a self-administrated questionnaire has been used. The face validity has used for examining validity of the questionnaire and also Cronbach s Alpha Coefficient has been used to examine reliability of the questionnaire. The results of this study not only present a conceptual model but also have many empirical suggestions. Based on the results of this study, it is possible to improve information technologies infrastructures for implementing electronic human resource management. Different subsystems of electronic human resource management have been considered in this study. Each of these subsystems has been considered and its effects on the talent management strategies have been examined in this study. As the results revealed the components of electronic human resource management system (including electronic recruitment and selection subsystem, electronic performance

10 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 110 management sub-system, system, electronic compensation management subsystem, electronic human resource development subsystem, electronic discipline and moral criterion subsystem, and electronic safety and service subsystem) influences talent management strategies significantly. The following empirical suggestions are presented for improving talent management strategies: 1. The universities must improve the following infrastructures for doing their electronic human resource management efforts and predicting human resource needs in electronic human resource management: Organization s hardware and software infrastructures in electronic human resource management Employees skills in the information technologies and implementing educational sessions in electronic human resource management Maintain employees rights and security in legal and law information technologies infrastructures 2. The universities must improve the following infrastructures for developing job description in electronic recruitment and selection subsystem: Employees knowledge about benefits of human resource infrastructures Organization s financial supportiveness from organizational infrastructures Legal and law infrastructures of information technologies 3. The universities must improve the following infrastructures for doing bulletin and job announcement electronically: Data-base and technical infrastructures network Educational sessions for learning human resource infrastructures Managers supportiveness from organizational infrastructures Rules and standards of legal and law infrastructures of information technologies 4. The universities must improve the following infrastructures for doing recruitment tests electronically in electronic recruitment and selection subsystem: Educational sessions for human resource infrastructures Organizational cultures for organizational infrastructures 5. The universities must improve the following infrastructures for performance feedback in electronic recruitment and selection subsystem: Employees information technologies skills and their awareness from benefits of human resource infrastructures Organization s financial supportiveness from organizational infrastructures 6. The universities must improve the following infrastructures for designing payment system in electronic compensation subsystem: Rules and standards of legal and law infrastructures of information technologies 7. The universities must improve the following infrastructures for determining salaries level in electronic compensation subsystem: Data-based and technical infrastructures network Employees awareness from benefits of human resource infrastructures The supportiveness of management and organizational from organizational infrastructures Rules and standards of legal and law infrastructures of information technologies 8. universities must improve the following infrastructures for determining rewards and compensation level in electronic compensation subsystem: Employees awareness from benefits and educational sessions for human resource infrastructures Organization s financial supportiveness from organizational infrastructures Rules and standards of legal and law infrastructures of information technologies 9. The universities must improve the following infrastructures for designing education system and compensation level in electronic human resource development subsystem:

11 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 111 Organization s hardware and software infrastructures of technical infrastructures Employees information technologies skills and educational sessions of human resource infrastructures The supportiveness of management and organizational from organizational infrastructures 10. The universities must improve the following infrastructures for designing career path activities in electronic human resource development subsystem: Technical infrastructures Employees awareness from human resource infrastructures Organizational culture from organizational infrastructures Rules and standards of legal and law infrastructures of information ion technologies 11. The universities must improve the following infrastructures for designing succession system in electronic human resource development subsystem: Educational sessions about human resource infrastructures Management and organization supportiveness from organizational infrastructures Rules and standards of legal and law infrastructures of information technologies 12. The universities must improve the following infrastructures for introducing different violations and doing discipline efforts in electronic discipline and moral criterions subsystem: Organization s hardware and software infrastructures of technical infrastructures Educational sessions about human resource infrastructures Maintaining employees rights and security from legal and law infrastructures in information technologies 13. The universities must improve the following infrastructures for developing job security and health plans measures in electronic security and employee services criterions subsystem: Management supportiveness from organizational infrastructures 14. The universities must improve the following infrastructures for designing retirement plans in the job safety and services criterions subsystem: Educational sessions for learning about human resource infrastructures References [1] Frank, F. D. and Taylor, C. R. (2004). Talent Management: Trends that will shape the future. Human Resource Planning, 27, [2] Phillips, J. J. and Edwards, L. (2009). Managing talent t retention: An ROI approach. San Francisco, USA: Pfeiffer. [3] Darvish, H. Karimzadegan, D. Mirzanejhad, R. (2011). E-readiness assessment to establish the e-hrm systems. 1st Annual Conferenc of Management, Innovation, Enterprenuership. shiraz. [4] Lengnick-Hall, M.L. and Moritz, S. (2003). The impact of e-hr on the human resource management function, Journal of Labor Research,, 24(3) [5] Strohmeier.S. (2007). Research in e-hrm: Review and implication, Human Resource Management Review, 17(1) [6] Keledi, A. Khoshalhan, F. (2009). Write to help explain the role of human resources management concept maps. 5th Conference on Human Resources Development. Tehran. [7] Sanayei, A. and Mirzaei, A. (2008). Designing a model for evaluating the effectiveness of e-hrm (Case Study: Iranian organizations), International Journal of Information Science and Technology,, 6(2) [8] Gholipour, A. (2011). Human Resource Management (1 ed.). Tehran: Samt.

12 Analyzing the Effects of EHRM on the Talent Management Strategies by Mehdi Abzari et. al. 112 [9] Lepak, D. P., & Shaw, J. D. (2008). Strategic HRM in North America: Looking to the future. International Journal of Human Resource Management, 19, [10] Armstrong M. (2009). Armstrong s Handbook of Performance Management. (4th Ed).London and Philadelphia: Kogan page. gholipour, A. (2011). Human Resource Management (1 Ed.). Tehran: samt. [11] Lievrouw, L. A and Finn, T. A. (1990). Identifying the common dimensions of communication: The communication systems model. In B. Reuben and L. A. Lievrouw (Ed), Mediation, information, and communication information and behavior, New Brunswick, NJ: Transaction Publishers [12] Zafar, J.; Shaukat, M. and Mat, N. (2010). An analysis of e-human resource management practices: A case study of state bank of Pakistan, European Journal of Social Sciences, 15(1) [13] Strohmeier, S. and Kabst, R. (2009). Organizational adoption of e-hrm in Europe, Journal of Managerial Psychology, 24(6) [14] Voermans, M. and Veldhoven, M.V. (2007). Attitude towards E-HRM: an empirical study at Philips, Personnel Review, 36(6)

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN

More information

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj

More information

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines THE STUDY OF EFFECT AND APPLICATION OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT IN COMPETITIVE SITUATIONS (A CASE STUDY: COMPARING OF TURKISH AND IRAN AIR AIRLINES IN KERMANSHAH CITY IN 2013)

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

Evaluating the Factors Affecting on Intension to Use of E-Recruitment

Evaluating the Factors Affecting on Intension to Use of E-Recruitment American Journal of Information Science and Computer Engineering Vol., No. 5, 205, pp. 324-33 http://www.aiscience.org/journal/ajisce Evaluating the Factors Affecting on Intension to Use of E-Recruitment

More information

Arabian Journal of Business and Management Review (OMAN Chapter) Vol. 4, No.1; August. 2014

Arabian Journal of Business and Management Review (OMAN Chapter) Vol. 4, No.1; August. 2014 INVESTIGATING THE EFFECT OF ELECTRONIC HUMAN RESOURCE MANAGEMENT ON THE SUCCESSFUL IMPLEMENTATION OF SUCCESSION PLANNING Ali Akbar Ahmadi, PhD. Mohammadreza Darayi, PhD. Fatemeh Rastgoo Abstract Regarding

More information

A Study of the Effects of Internal Marketing on Customer-oriented Social and Prosocial Behaviors (Case study: Hotels in Isfahan city)

A Study of the Effects of Internal Marketing on Customer-oriented Social and Prosocial Behaviors (Case study: Hotels in Isfahan city) November 213, Vol. 3, No. 11 ISSN: 2222-699 A Study of the Effects of Internal Marketing on Customer-oriented Social and Prosocial Behaviors (Case study: Hotels in fahan city) Ph.D. Mohammad Reza Dalvi

More information

Studying the Effects of Customer Relationship Management on the Marketing Performance (Isfahan Saderat Bank as a case Study)

Studying the Effects of Customer Relationship Management on the Marketing Performance (Isfahan Saderat Bank as a case Study) Studying the Effects of Customer Relationship Management on the Marketing Performance (Isfahan Saderat Bank as a case Study) Mahsa Namjoyan M.A Student, Mobarakeh Branch, Islamic Azad University, Mobarakeh,

More information

SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI**

SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI** THE LINK BETWEEN INFORMATION TECHNOLOGY ALIGNMENT AND FIRMS FINANCIAL AND MARKETING PERFORMANCE: A QUESTIONNAIRE SURVEY IN IRAN S MANUFACTURING COMPANIES ABSTRACT SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI**

More information

Motivational Factors of Albanian Graduate Students Pursuing a Master Degree in Education

Motivational Factors of Albanian Graduate Students Pursuing a Master Degree in Education Ana Uka Beder University Motivational Factors of Albanian Graduate Students Pursuing a Master Degree in Education Abstract This study explained the reasons why Albanian students decide to pursue graduate

More information

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning Dr. Shehadeh M.A.AL-Gharaibeh Assistant prof. Business Administration

More information

Examining the Degree of Organizational Agility from Employees Perspective (Agriculture - Jahad Organization of Shahrekord City)

Examining the Degree of Organizational Agility from Employees Perspective (Agriculture - Jahad Organization of Shahrekord City) Examining the Degree of Organizational Agility from Employees Perspective (Agriculture - Jahad Organization of Shahrekord City) Soheila Mehrabi 1 M.A. Student of Educational Administration, Department

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ)

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) IMAN AZIZI a1, FATEMEH SAAGHI b AND SALIMEH

More information

Keywords: Marketing Strategy, Competitive Advantage, the Customer Relationship System, State Banks of Kermanshah

Keywords: Marketing Strategy, Competitive Advantage, the Customer Relationship System, State Banks of Kermanshah CODIFYING THE MARKETING STRATEGY WITH AN APPROACH TO THE COMPETITIVE ADVANTAGE- CASE STUDY: THE COMPARISON OFCUSTOMER RELATIONSHIP SYSTEM IN STATE BANKS Jalaledin Gavazi and *Seyed Reza Hassani Department

More information

Impact of Rationality in Creating Consumer Motivation (A Study of State Life Insurance Corporation Peshawar - Pakistan) Shahzad Khan

Impact of Rationality in Creating Consumer Motivation (A Study of State Life Insurance Corporation Peshawar - Pakistan) Shahzad Khan (A Study of State Life Insurance Corporation Peshawar - Pakistan) Shahzad Khan Abstract This study primarily attempts to investigate the relationship among the variable to create rational motivation in

More information

*Author for Correspondence

*Author for Correspondence INVESTIGATION COMPETENCY EFFECTS OF INFORMATION SYSTEMS ON MANAGEMENT INFORMATION SYSTEMS (MIS) BASED ON GARNER MODEL (CASE STUDY: MELI BANKS OF BOROJEN TOWNSHIP) *Zohreh Aghababaei Dehaghani 1, Hamid

More information

THE ROLE AND IMPORTANCE OF INFORMATIONAL TECHNOLOGIES IN ENSURING THE SUCCESS OF HRM ACTIVITIES

THE ROLE AND IMPORTANCE OF INFORMATIONAL TECHNOLOGIES IN ENSURING THE SUCCESS OF HRM ACTIVITIES THE ROLE AND IMPORTANCE OF INFORMATIONAL TECHNOLOGIES IN ENSURING THE SUCCESS OF HRM ACTIVITIES ADELA SUZANA ARTENE TIBISCUS UNIVERSITY OF TIMISOARA, FACULTY OF ECONOMICS WEST UNIVERSITY OF TIMISOARA,

More information

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) Taher jafare PhD student of human resource management, Shakhes-Pajooh

More information

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

Barriers & Incentives to Obtaining a Bachelor of Science Degree in Nursing

Barriers & Incentives to Obtaining a Bachelor of Science Degree in Nursing Southern Adventist Univeristy KnowledgeExchange@Southern Graduate Research Projects Nursing 4-2011 Barriers & Incentives to Obtaining a Bachelor of Science Degree in Nursing Tiffany Boring Brianna Burnette

More information

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS Najafi L. 1, Nasiripour A.A. 1, *Tabibi S.J. 1, Ghaffari F. 2, Ahmadi A.M. 3 1 Department of Health Services Management, Science

More information

Studying the impact of human resources functions on organizational performance using structural equations method (case study: Iran Behnoush Company)

Studying the impact of human resources functions on organizational performance using structural equations method (case study: Iran Behnoush Company) Studying the impact of human resources functions on organizational performance using structural equations method (case study: Iran Behnoush Company) Mina Beig MSc of industrial management; Islamic Azad

More information

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources

More information

Factors Affecting Demand Management in the Supply Chain (Case Study: Kermanshah Province's manufacturing and distributing companies)

Factors Affecting Demand Management in the Supply Chain (Case Study: Kermanshah Province's manufacturing and distributing companies) International Journal of Agriculture and Crop Sciences. Available online at www.ijagcs.com IJACS/2013/6-14/994-999 ISSN 2227-670X 2013 IJACS Journal Factors Affecting Demand Management in the Supply Chain

More information

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY *Farshad Tojari 1 and Behzad Divkan 2 1 Department of Physical Education, Tehran Central Branch,

More information

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Department of management, Science and research branch, Islamic Azad University, Shahroud,

More information

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Salar Fathi, M.A. Student, Department of Management, Business Branch, Islamic

More information

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department

More information

Keywords: Talents Management, Satisfaction, Loyalty, Attracting Talents, Alignment, Talents Maintenance and Developing the Talents

Keywords: Talents Management, Satisfaction, Loyalty, Attracting Talents, Alignment, Talents Maintenance and Developing the Talents ANALYZING THE RELATIONSHIP BETWEEN TALENT MANAGEMENT AND JOB SATISFACTION AND LOYALTY AMONG EMPLOYEES OF INSTITUTE FOR THE INTELLECTUAL DEVELOPMENT OF CHILDEREN AND YOUNG ADULTS (A CASE STUDY ON KOHGILOYEH

More information

Examining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange

Examining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange International Research Journal of Applied and Basic Sciences. Vol., 3 (4), 886-890, 2012 Available online at http://www. irjabs.com ISSN 2251-838X 2012 Examining the Relationship between Emotional Intelligence

More information

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Investigation of the Influence of Human

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii

More information

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Mohammad Zakeri 1, Abol Hassan Faqihi 2, Karamollah Danesh Fard 3 ABSTRACT Present

More information

Model of Customer Relationship Management in the Age of Social Media

Model of Customer Relationship Management in the Age of Social Media ABSTRACT Model of Customer Relationship Management in the Age of Social Media Master of Construction Management Engineering In today s competitive world, customer has the fundamental ro in the maintenance

More information

PRESENTED BY: MD. RAYHANUL ISLAM. EXAMINATION COMMITTEE: Dr. SUNUNTA SIENGTHAI (CHAIRPERSON) Dr. SUNDAR VENKATESH Dr. YUOSRE BADIR

PRESENTED BY: MD. RAYHANUL ISLAM. EXAMINATION COMMITTEE: Dr. SUNUNTA SIENGTHAI (CHAIRPERSON) Dr. SUNDAR VENKATESH Dr. YUOSRE BADIR HUMAN RESOURCE MANAGEMENT AND EMPLOYEE PERFORMANCE: A CASE STUDY ON BANGLADESH BANK PRESENTED BY: MD. RAYHANUL ISLAM EXAMINATION COMMITTEE: Dr. SUNUNTA SIENGTHAI (CHAIRPERSON) Dr. SUNDAR VENKATESH Dr.

More information

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan) ACADEMIE ROYALE DES SCIENCES D OUTRE-MER BULLETIN DES SEANCES Vol. 4 No. 2 May 2015 pp. 260-266 ISSN: 0001-4176 The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank

More information

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State) International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship

More information

Exploring the Relationship between Knowledge Management and Organizational Intelligence

Exploring the Relationship between Knowledge Management and Organizational Intelligence :402-407 www.amiemt-journal.com Exploring the Relationship between Management and Organizational Intelligence 1 Reza Sepahvand, 2 Mahmoud Reza Esmaeili, 3 Saba Kkalani, 4 Masoud Ghodsi* 1,2 Assistant professor

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad

More information

How To Find Out If A Manager Is Happy At Work

How To Find Out If A Manager Is Happy At Work Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com

More information

The impact of relationship marketing on customer loyalty enhancement (Case study: Kerman Iran insurance company)

The impact of relationship marketing on customer loyalty enhancement (Case study: Kerman Iran insurance company) Marketing and Branding Research 3(2016) 41-49 MARKETING AND BRANDING RESEARCH WWW.AIMIJOURNAL.COM INDUSTRIAL MANAGEMENT INSTITUTE The impact of relationship marketing on customer loyalty enhancement (Case

More information

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3 The correlation between culture of consistency and customer relationship management (CRM) in Asia Insurance Company of Gilan province Dr. Toraj Mojibi (PHD) Department of Management, Firoozkooh Branch,

More information

Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest

Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Mohammad Reza Rashaki 1, Farahdokht Ebadi 2 1 MA, Department of Accounting, Zahedan Branch, Islamic Azad University, Iran

More information

ANALYSIS OF TRAINING COMPONENTS EFFECTING ON STUDENTS ENTREPRENEURSHIP CAPABILITIES IN IRANIAN AGRICULTURAL SCIENTIFIC-APPLIED HIGHER SYSTEM

ANALYSIS OF TRAINING COMPONENTS EFFECTING ON STUDENTS ENTREPRENEURSHIP CAPABILITIES IN IRANIAN AGRICULTURAL SCIENTIFIC-APPLIED HIGHER SYSTEM ANALYSIS OF TRAINING COMPONENTS EFFECTING ON STUDENTS ENTREPRENEURSHIP CAPABILITIES IN IRANIAN AGRICULTURAL SCIENTIFIC-APPLIED HIGHER SYSTEM Mohammad Reza Soleimanpour 1, Bahman Khosravipour 2 and Reza

More information

Facilitation of Human Resource Information Systems on Performance of Public Sector in Jordan.

Facilitation of Human Resource Information Systems on Performance of Public Sector in Jordan. RESEARCH ARTICLE OPEN ACCESS Facilitation of Human Resource Information Systems on Performance of Public Sector in. Fawzi Hasan Altaany Irbid National University, Faculty of Administrative and Financial

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

Ranking Barriers to Implementing Marketing Plans in the Food Industry

Ranking Barriers to Implementing Marketing Plans in the Food Industry Ranking Barriers to Implementing Marketing Plans in the Food Industry Shahram Gilaninia 1, Seyed Yahya Seyed Danesh 2, Mina Abroofarakh 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad

More information

IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan

IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan ABSTRACT The focus of this research is to determine the impact of

More information

Study of Entrepreneurship Characteristics among Physical Education Students and Effect of University s Courses on its Development

Study of Entrepreneurship Characteristics among Physical Education Students and Effect of University s Courses on its Development International Journal of Sport Studies. Vol., 3 (1), 67-73, 2013 Available online at http: www.ijssjournal.com ISSN 2251-7502 2012 VictorQuest Publications Study of Entrepreneurship Characteristics among

More information

Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry)

Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Rozita Saadatmand 1 *, Reza Safarinejad Fard 1, Dr.Abu Bakar Bin Abdual Hamid 1 1 University

More information

The Effect of Enterprise Architecture on Employees Performance: The Moderating Role Task-Technology Fit

The Effect of Enterprise Architecture on Employees Performance: The Moderating Role Task-Technology Fit The Effect of Enterprise Architecture on Employees Performance: The Moderating Role Task-Technology Fit Roham Yazdanpanah 1,ghasem jaknjad 2,nasser yousefi raki 3 1 Faculty of Management, Allamehtabatabaie

More information

Department of Education Administration, School of Humanities, Saveh Branch, Islamic Azad University (IAU), Saveh, Iran

Department of Education Administration, School of Humanities, Saveh Branch, Islamic Azad University (IAU), Saveh, Iran Int. J. Manag. Bus. Res., 4 (4), 247-254, Autumn 2014 IAU The Relationship between Servant Leadership and Organizational Citizenship Behavior of Employees at Valiasr Academic Complex, Islamic Azad University-Central

More information

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches International Research Journal of Applied and Basic Sciences 2015 Available online at www.irjabs.com ISSN 2251-838X / Vol, 9 (2): 189-194 Science Explorer Publications Investigating the Effect of Electronic

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance

SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation

More information

Investigation The Effectiveness Of Customer Relationship Management Factors In Isfahan Tourism And Travel Agencies

Investigation The Effectiveness Of Customer Relationship Management Factors In Isfahan Tourism And Travel Agencies International Journal of Management Academy (2013), 1 (2): 96-101 Received: October 2013 Accepted: November 2013 Copyright 2013 by IJOMA Original Article Investigation The Effectiveness Of Customer Relationship

More information

Study of the relationship between human resource merits and loyalty as the factors of Islamic morality values in Tehran City Hall

Study of the relationship between human resource merits and loyalty as the factors of Islamic morality values in Tehran City Hall WALIA journal 30(S1): 304-311, 2014 Available online at www.waliaj.com ISSN 1026-3861 2014 WALIA Study of the relationship between human resource merits and loyalty as the factors of Islamic morality values

More information

Survey the Administrative Health and Improved Financial Performance at the Technical and Professional Organization of Isfahan

Survey the Administrative Health and Improved Financial Performance at the Technical and Professional Organization of Isfahan Vol. 4, No.1, January 2014, pp. 272 278 E-ISSN: 2225-8329, P-ISSN: 2308-0337 2014 HRMARS www.hrmars.com Survey the Administrative Health and Improved Financial Performance at the Technical and Professional

More information

Survey Relationship between Human Resources Roles and Human Resources Competencies

Survey Relationship between Human Resources Roles and Human Resources Competencies Survey Relationship between Human Resources Roles and Human Resources Competencies Hasan Darvish Faculty Member, Department of management, Payam Noor University, PO BOX 19395-3697 Tehran, Iran Alireza

More information

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL Marhamat Hemmat Poor Department of Edecation Management, Islamic Azad University,Rasht Branch, Rasht,

More information

Examining the Relationship of Performance Appraisal System and Employee Satisfaction

Examining the Relationship of Performance Appraisal System and Employee Satisfaction Examining the Relationship of Performance Appraisal System and Employee Satisfaction Abstract Rabia Karimi BBA - HRM Muhamad Imran Malik Lecturer Dr. Saddam Hussain Assistant Professor The current study

More information

The Impact of Strategic Human Resource Management on Nigeria Universities (A Study of Government-Owned and Private Universities in South East Nigeria)

The Impact of Strategic Human Resource Management on Nigeria Universities (A Study of Government-Owned and Private Universities in South East Nigeria) The Impact of Strategic Human Resource Management on Nigeria Universities (A Study of Government-Owned and Private Universities in South East Nigeria) Uju. S. Muogbo Abstract The study investigated the

More information

Study of the relationship between job characteristics and human resources productivity at Guilan Tejarat Bank

Study of the relationship between job characteristics and human resources productivity at Guilan Tejarat Bank International Journal of Agriculture and Crop Sciences. Available online at www.ijagcs.com IJACS/2013/5-19/2262-2269 ISSN 2227-670X 2013 IJACS Journal Study of the relationship between job characteristics

More information

Management Science Letters

Management Science Letters Management Science Letters 4 (2014) 799 806 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl Analyzing the effects of information technology on

More information

The investigation of the relationship between the learning of environment to entrepreneurship foster

The investigation of the relationship between the learning of environment to entrepreneurship foster International Journal of Management and Humanity Sciences. Vol., 3 (11), 3555-3560, 2014 Available online at http://www.ijmhsjournal.com ISSN 2322-424X 2014 The investigation of the relationship between

More information

Mahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran

Mahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran Effect of Insurance Agents Entrepreneurial Characteristics on Development of Life Insurances: Case Study of Iran Insurance Company Agents in Khorasan Razavi Mahsa Navidbakhsh Department of Business Management,

More information

in nigerian companies.

in nigerian companies. Information Management 167 in nigerian companies. Idris, Adekunle. A. Abstract: Keywords: Relationship Marketing, Customer loyalty, Customer Service, Relationship Marketing Strategy and Nigeria. Introduction

More information

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies J. Basic. Appl. Sci. Res., (9)9616-965, 01 01, TextRoad Publication ISSN 090-4304 Journal of Basic and Applied Scientific Research www.textroad.com Designing a Model for Pathology of Personnel Performance

More information

HR Maintenance: A Vital Factor to Promote Job Commitment

HR Maintenance: A Vital Factor to Promote Job Commitment Abstract HR Maintenance: A Vital Factor to Promote Job Commitment Malikeh Beheshtifar Management Department, Rafsanjan Branch, Islamic AZAD University, Iran Email: m.beheshtifar@yahoo.com Mojtaba Safarian

More information

*Author for Correspondence

*Author for Correspondence THE RELATIONSHIP BETWEEN STRATEGIC MANAGEMENT OF HUMAN CAPITAL AND GENERAL POLICIES OF ADMINISTRATIVE SYSTEM IN IRANIAN UNIVERSITIES OF MEDICAL SCIENCES *Masoud Pourkiyani 1 and Parvaneh Mousavi 2 1 Department

More information

The Study of the Effect of Brand on Customer Loyalty of Electronic products

The Study of the Effect of Brand on Customer Loyalty of Electronic products International J. Soc. Sci. & Education 2013 Vol.3 Issue 4, ISSN: 2223-4934 E and 2227-393X Print The Study of the Effect of Brand on Customer Loyalty of Electronic products By 1 Mona Sanaei Nasab and 2

More information

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran THE IMPACT OF ORGANIZATIONAL ETHICAL CLIMATE ON EMPLOYEE PARTICIPATION IN KNOWLEDGE MANAGEMENT PROCESS, IN GUILAN ORGANIZATION OF ECONOMIC AFFAIRS AND FINANCE, AND TAX DEPARTMENT Sayed Mahmoud Shabgoo

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS AUGUST 2012 VOL 4, NO 4

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS AUGUST 2012 VOL 4, NO 4 INVESTIGATING ORGANIZATIONAL KNOWLEDGE MANAGEMENT IN CONTROL AND SUPERVISION (GENERAL INSPECTION ORGANIZATION) Mohammad Mehdi Davali 22 ( Corresponding Author) Mohammad Esmaeil Ansari 23 Abstract In today

More information

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME

More information

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.

More information

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,

More information

Critical Success Factors of the E-Recruitment System

Critical Success Factors of the E-Recruitment System Journal of Human Resources Management and Labor Studies June 2014, Vol. 2, No. 2, pp. 159-170 ISSN: 2333-6390 (Print), 2333-6404 (Online) Copyright The Author(s). 2014. All Rights Reserved. Published by

More information

Performance appraisal politics and employee turnover intention

Performance appraisal politics and employee turnover intention Performance appraisal politics and employee turnover intention Rusli Ahmad Camelia Lemba Faculty of Cognitive Sciences and Human Development Universiti Malaysia Sarawak arusli@fcs.unimas.my Wan Khairuzzaman

More information

Keywords: Management Information System, Productivity, Efficiency, Effectiveness

Keywords: Management Information System, Productivity, Efficiency, Effectiveness EFFECT OF MANAGEMENT INFORMATION SYSTEMS ON PRODUCTIVITY IN FACULTIES, GROUPS AND OFFICES OF PHYSICAL EDUCATION AND SPORT SCIENCES IN ESFAHAN ISLAMIC AZAD UNIVERSITIES *Hesam Eshraghi, Farideh Ashraf Ganjouei

More information

The Effect of Employees Performance Appraisal Procedure on their Intrinsic Motivation

The Effect of Employees Performance Appraisal Procedure on their Intrinsic Motivation Abstract The Effect of Employees Performance Appraisal Procedure on their Intrinsic Motivation Shaemi Barzoki Ali PhD of Business Administration and academic member at University of Esfahan, Iran Abzari

More information

Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran

Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran Jafar Yaghoubi 1 and Iraj Malekmohammadi 2 1. Assistant Professor, Zanjan University, Iran, Jafar230@yahoo.com 2.

More information

PEST Analysis in strategic Human Resources Planning. Hamid Reza Qasemi Islamic Azad University of Iran, Aligoodarz Branch Hamid-reza@myway.

PEST Analysis in strategic Human Resources Planning. Hamid Reza Qasemi Islamic Azad University of Iran, Aligoodarz Branch Hamid-reza@myway. PEST Analysis in strategic Human Resources Planning Hamid Reza Qasemi Islamic Azad University of Iran, Aligoodarz Branch Hamid-reza@myway.com Abstract: The present complex world require as far as is feasible,

More information

Influence of Tactical Factors on ERP Projects Success

Influence of Tactical Factors on ERP Projects Success 2011 3rd International Conference on Advanced Management Science IPEDR vol.19 (2011) (2011) IACSIT Press, Singapore Influence of Tactical Factors on ERP Projects Success Shahin Dezdar + Institute for International

More information

Benish Hussain Janjua, Amir Gulzar Foundation University Islamabad

Benish Hussain Janjua, Amir Gulzar Foundation University Islamabad IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 16, Issue 1. Ver. VI (Feb. 2014), PP 76-81 The Impact of Human Resource Practices on Employee Commitment

More information

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province)

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province) Journal of Scientific Research and Development 2 (4): 168-172, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Effect of organizational learning on human resource development (case study:

More information

Relationship between talent management and organizational success

Relationship between talent management and organizational success International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (12): 2424-2430 Science Explorer Publications Relationship between talent management

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

International Journal of Business and Social Science Vol. 3 No. 24 [Special Issue December 2012]

International Journal of Business and Social Science Vol. 3 No. 24 [Special Issue December 2012] International Journal of Business and Social Science Vol. 3 No. 24 [Special Issue December 2012] The Impact of Electronic Human Resource Management on Organization's Market Share: An Empirical Study on

More information

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue Study of Employee Perception towards Performance Appraisal System with Special Reference to Education Sector in Pune City Sunanda Navale Founder Secretary, Sinhgad Technical Education Society, Ambegaon

More information

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (10): 2120-2126 Science Explorer Publications The Impact of Service Quality

More information

THE RELATIONSHIP BETWEEN PERFORMANCE APPRAISAL AND CIVIL SERVANTS' MOTIVATION

THE RELATIONSHIP BETWEEN PERFORMANCE APPRAISAL AND CIVIL SERVANTS' MOTIVATION THE RELATIONSHIP BETWEEN PERFORMANCE APPRAISAL AND CIVIL SERVANTS' MOTIVATION Alina CIOBANU 1, Bianca RISTEA 2 1 Bucharest University of Economic Studies, alinaaciobanu@gmail.com 2 Bucharest University

More information

Advances in Environmental Biology

Advances in Environmental Biology AENSI Journals Advances in Environmental Biology ISSN-1995-0756 EISSN-1998-1066 Journal home page: http://www.aensiweb.com/aeb/ The Investigate effect of Customer Relationship Management on Customer Loyalty

More information

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong K. M. Sam 1, C. R. Chatwin 2, I. C. Ma 3 1 Department of Accounting and Information Management, University of Macau, Macau, China

More information

The Impact of E-Management and the Role of Human Resource Development in Improving the Performance of the Organization

The Impact of E-Management and the Role of Human Resource Development in Improving the Performance of the Organization International Journal of Business and Social Science Vol. 5, No. 10; September 2014 أثر اإلدارة اإللكترونية ودور تطوير الموارد البشرية في تحسين أداء المنظمة The Impact of E-Management and the Role of Human

More information

A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE

A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE International Journal of Electronic Business Management, Vol. 10, No. 3, pp. 213-223 (2012) 213 A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE Hsiu-Li Liao * and

More information

Dr. Haroun Abdallah Al-Ryalat Amman Arab University for Graduate Studies, Amman, Jordan

Dr. Haroun Abdallah Al-Ryalat Amman Arab University for Graduate Studies, Amman, Jordan The Impact of Electronic Human Resource Management (E-HRM) Practices on Business Performance in Jordanian Telecommunications Sector: "The Employees Perspective" Dr. Aysar Mohammad Khashman (Corresponding

More information