Quality assurance in Al-Hussein Bin Talal University

Transcription

1 Quality assurance in Al-Hussein Bin Talal University Prepared by Planning, Information and Quality Unit 2015

2 Quality assurance in Al-Hussein Bin Talal University Table Subject Preface Introduction Chapter I : The Quality Assurance Structure Preface Vision, Mission and Objectives Quality Assurance Strategy Quality Assurance Framework Quality Assurance Structure Chapter II : Quality Assurance of Monitoring Procedures Preface Internal and External Monitoring Procedures Quality Assurance Standards Chapter III : Quality Assurance of Academic Governance Preface Management Structure Quality Assurance of Academic Governance Chapter IV : Quality Assurance of Assessment Systems Preface Quality Assurance of the Assessment Monitoring Assessment Procedures and Systems Chapter V : Quality Assurance of Student Services Preface Student Induction and Advising Student Support Services Student Representation Extra-Curricular Services Chapter VI: Quality Assurance of Research, Planning and Development Preface Research Planning and Development Quality of Planning and Development Chapter VII: Quality Assurance of Administrative Governance Preface Planning and Organizational Structure Human Resources No

3 Quality assurance in Al-Hussein Bin Talal University Subject Chapter VIII: Quality Assurance of Studies and Surveys Student Assessment Questionnaire for a Course of Study Student Questionnaire for Program Assessment at their Academic Dept. Mid Term and Final Examinations Assessment Questionnaire Student Questionnaire for Registration Services and Academic Advising Study Plan Assessment Questionnaire Head of Academic Dept. Appraisal for Faculty Members Questionnaire for Investigating AHU Student s Skills and Abilities Level Questionnaire for Investigating AHU s Role in Developing Surrounding Communities Chapter IX : Guidelines for programs Self-Assessment Preface How to Complete the Self- Assessment Questions that Need to be Addressed in the Self- Assessment The General Principles of the Self Assessment No

4 Quality assurance in Al-Hussein Bin Talal University Preface The quality assurance in higher education is one of the pillars of the strategic planning for the advancement and reform of higher education to improve its outcomes and to take effective and timely corrective action. Al-Hussein Bin Talal University is among the first Jordanian universities, which focused on the development and application of quality standards in all academic and administrative operations and services to achieve its mission and objectives. University has worked since its inception to improve the quality of its operations and outputs in a way that leads to earn the trust of the community, increase its competitiveness both locally and internationally, and serve the goals of sustainable development in Jordan. In light of this, the university seeks continuous development of higher education and quality assurance, according to a set of principles and values that emphasize transparency, objectivity and justice. The university sought since its inception to achieve national requirements (before the creation of the Higher Education Accreditation Commission) and the International standards and worked to provide all kinds of support and facilities for all colleges to help the continuous improvement of the quality outputs through an objective and realistic mechanisms for selfassessment of quality assurance and accreditation standards. Accordingly, we offer gratitude to those in charge of the preparation of this manual in the Department of Planning and Quality Management and all the colleagues who showed some suggestions and comments until this guide came out in its final form. I urge all my colleagues, both the faculty members and staff to work on the application of the standards set out in these guidelines because it was originally developed to ensure the quality of all academic and administrative, financial, service operations and a continuous improvement required to achieve the mission and goals of the University. University President Prof. Ali M.Qaisi 4

5 Quality assurance in Al-Hussein Bin Talal University Introduction This guidelines is prepared by Planning and Quality Management Department to orient academics, administrators at the university and other stakeholders, with quality assurance standards in higher education and the ability of the university to achieve these standards in order to achieve the desired level of efficiency. This guidelines focuses on the general specifications and standards to ensure the quality of higher education and its outputs and internal organizational structure for the management of quality in the university and processes required. Guidelines also focuses in setting standards for quality systems in an adequate number of areas include strategic planning, organizational structure, leadership and governance, credibility, ethics, administrative apparatus, physical and financial resources, community engagement and the services provided to students, academic programs and registration operations. This guidelines focuses on the quality requirements of the processes of teaching and learning as the most important goals of the establishment of the university. It describes the elements of the effectiveness of this process in terms of students, programs and academic subjects, standards and methods of teaching and learning, the performance of faculty members, their assistants and scientific research together feedback and conduct self-study to evaluate academic programs. In general, this guide will help in the evaluation of university programs, the development of performance standards and compliance with the regulations and instructions governing all operations in order to achieve mission and objectives of the university. This guidelines is linked closely to strategic plan for the university, which aims to achieve the vision and goals of the university and ensures that it supports the university in the application of its strategic plan, which reflects its personality of the independent, university characteristics and community responsibilities. This guidelines is developed to use the accumulated experience at the university in addition to benefiting from the expertise similar institutions distinguished outputs. This guidelines will help the university to adequately analyze the existing situation and identify gaps between vision and goals and ways to achieve and put strategies, standards and procedures which enable it to achieve its mission and objectives. We have taken into account when preparing this guide to try to involve the largest possible number of stakeholders, especially the students and faculty members and gather feedback from them on the challenges and try to work on finding corrective measures to reduce the restrictions and limitations, whether administrative or financial. Department of Planning and management welcomes any proposals, observations or comments to help improve this guidelines to be as everyone wishes to help guidelines effective operations of quality assurance in the university, and it will be published on the Web site of the university to provide an opportunity for all to read it. Director of Planning, Information and Quality Unit. Abdullah Al-Maharmeh 5

6 Quality assurance in Al-Hussein Bin Talal University Chapter 1 The Quality Assurance Structure Preface Vision, Mission and Objectives Quality Assurance Strategy Quality Assurance Framework Quality Assurance Structure 6

7 Preface This guidelines is intended to ensure application of quality assurance at the Al- Hussein Bin Talal University to provide information on quality assurance in terms of framework, structures and policies that work within the university and how to provide services to stakeholders. This guidelines can be used along with the rest of the other university publications such as the regulations, rules, Bylaws, manuals, programs of study, and academic mentors for students. The aim of this guidelines is also to provide information on the policies and principles that work, within the university, and defines the general framework of the work and responsibilities to be undertaken to achieve the mission and goals of the university. The guidelines is divided into several chapters and each chapter shows the basic requirements for quality assurance which supports the mission and objectives of the university while maintaining the integrity and equal opportunities for all. Information provided in this guidelines applies to all colleges and units of the university and is governed by the university bylaws and regulations. This guidelines can be used in all academic and administrative processes and procedures that govern and regulate the teaching and learning environment at the university, which serves as an important tool for teachers, staff and students to do their jobs and responsibilities set forth in the rules, regulations, and procedures of the university. The process of implementation and compliance is evaluated through monitoring, observing, and the annual analysis of the overall performance. Vision: Al-Hussein Bin Talal University seeks excellence in providing qualitative programs through modern tools in education, scientific research and communities' development. Mission: Al-Hussein Bin Talal University, a national educational and research institution, aims to provide its achievements in the field of education and research to play a leading role in supporting national development and openness to the world. The university is committed to its social responsibility, to prepare students for an increasingly sophisticated world, to exploit its available resources and to spread the culture of excellence. Objectives: Stemmed from the university's mission the objectives are as follows: 1. Provide a healthy, balanced and attractive campus environment to accentuate academic and administrative processes. 2. Development of students creative thinking skills through the optimal use of available resources. 3. Contribute to the national and local development in partnership with the private sector and the communities to invest in the future through scientific research and alumni. 4. Provide academic programs to keep abreast of development and adapt to the needs of development and labor market. 7

8 Quality assurance in Al-Hussein Bin Talal University Quality assurance questions What are we trying to do? Mission Why are we doing it? Purpose How are we doing it? Strategy, processes and structures Why is this best way to do it? Awareness, self - reflection How do we know it works? Analysis, Indicators How can we improve it? Processes. Internal Quality Assurance (IQA) Management at the University University Strategic Plan Quality assurance plan 2012, consistent with the quality standards set by the Higher Education Accreditation Commission (HEAC) standards. All programs are accredited by the Higher Education Accreditation Commission. New internal quality arrangements have been in place since the beginning of the year 2012 Establish a Quality Assurance Department in 2005 Quality Assurance Committee (University level) Quality Assurance Committee (College level) Quality Assurance Committee (Dept. level). Internal Quality Assurance Management System Quality Assurance System should be: An integral part of the internal management of the institution. A valid link, proportionate, and consistent with the stated objectives. Reflects the interests of all stakeholders without exception. Recognizes the institutional independence, and responsibility of higher education institutions to ensure the quality of education. In line with the legal, educational and social contexts in which the institutions of higher education operate. A focus on improvement / enhancement, in addition to monitoring. Lead to the writing of reports that can be easily accessible and understandable to the general public. 8

9 Internal Quality Assurance Policy QA Policy QA Guidelines AQ Administrative Structure QA Processes and Procedures QA Information Systems Internal QA Structure Achievement of strategic goals of the university Achievement of the outcomes of its academic programs by students. QA Certificate by HEAC International recognition of the university, its programs and its graduates 9

10 ضمان الجودة في جامعة الحسين بن طالل Internal QA Structure Academic staff Students Admin Staff Dept. Level Dept. QA Committee Chaired by HoD Administrative Units Faculty Level Faculty QA Committee Chaired by Dean Admin Dept. Level Dept. QA Committee reporting QA Unit (Management of QA) action University Level (Higher QA Committee) President 01

11 Quality assurance strategy The quality assurance strategy is a statement of the extent of the university's commitment to emphasizing the quality of services provided to students and staff, which is in compliance with the strategic plan of the university, which has a particular focus on partnership with the university s internal and external stakeholders, in widening the teaching and learning opportunities for staff and students. It provides goals and objectives for the implementing university quality assurance policies and includes systems, mechanisms and procedures that contribute to the promotion of quality. Strategic goals 1. To develop an effective quality assurance system, this governs the academic operations and administrative functions at the university. 2. To enable the university to accredit all its programs by the Higher Education Accreditation Commission and global bodies (if possible). 3. To ensure the consistency of the process of implementing bylaws and regulations of the university and maintain quality assurance standards in all academic colleges and administrative units. 4. To support those faculty initiatives that promotes academic standards and opportunities for student learning and staff capacities development. 5. To ensure the implementation of the university's strategy in support of student services in full. 6. To Develop AHU course materials and introduce new programs that respond to the needs of the local market and constructively contribute to existing course resources. 7. To develop internal procedures for periodic review and peer review / courses / programs reviews and internal self-evaluation processes. 8. To establish links with professional organizations and international agencies to ensure quality and to integrate the international quality assurance standards within the internal quality assurance procedures at the university. 9. To reconsider the structure and responsibilities of the academic and administrative committees at the university on the strategic and operational levels in order to develop effective strategies for implementation. Quality Assurance and Enhancement Mechanisms: QA Unit Mission and Tasks Publishes quality policy Defines the interest groups Defines the QA structure Defines and runs QA procedures, processes Establishes actions to improve quality Determines the accountability Procedure Establishes, runs and maintains QA information system Disseminates good Practice 00

12 The notion of quality underpinning the framework adopted by AHU is fit for purpose. The QA systems and mechanisms ensure that it approaches objectively reviewing; monitoring, academic programs reflect the commitment to the stated objectives and provisions of teaching and learning provisions. Quality assurance system ensures that teaching and learning environment and university s overall provisions are fit for purpose. AHU quality assurance systems and mechanisms can be classified into two categories: internal and external: Internal Quality Assurance and Enhancement: Internal quality assurance mechanisms are continuous and shall be consistent with the QA framework set forth in university policies, and must include evaluation mechanisms to the following: Quality of programs and courses. Quality and efficiency of the faculty members. Quality of academic provisions. Quality of teaching and learning experience. Quality of student assessment. Quality of administrative and support services for students and infrastructure. Quality of resources and facilities. Quality of research and community service. Regular internal reviews are conducted to ensure that quality assurance strategy is implemented, through the Deans Council and the Higher Committee for Quality Assurance in the university to identify and approve the new additional frameworks for quality management that may be necessary to ensure the development and improvement. External Quality Assurance and Enhancement: Usually external quality assurance procedures are based on internal quality assurance procedures and mechanisms (self-assessment procedures and internal monitoring) to ensure the maintenance of high standards of quality assurance. The following external mechanisms are periodically utilized: 1. External examiners. 2. Accreditation by international agencies. 3. Global professional bodies. 4. Higher Education Accreditation Commission (HEAC). 5. Feedback by employers and alumni. Quality Assurance Framework Here are the basic principles for the implementation of the strategy: All teaching, learning and management systems activities are to be in line with university bylaws and policies. All academic and administrative activities eventually lead to achieving the mission and goals of the university. 02

13 QA monitoring activities reflect and ensure uniformity and consistency in the implementation of AHU policies and procedures in all faculties and units of the university. Faculties to remain informed about the needs of current and potential students and take them into account in the development, design or acquisition of new programs and courses. Ensure that the results of surveys and monitoring activities enhance the design and delivery of courses teaching and learning for subjects and evaluate students. encourage and support faculties by conducting periodic reviews of their academic programs by a group of subject matter experts to make sure that these programs are up to date, relevant and responsive to the needs of the community (for example, employers, alumni, community and other stakeholders). monitor and support e-learning applications to improve and enhance the blended learning system at the university (traditional + e Learning). Provide the necessary support through training workshops to all academic staff to enable them to deliver good teaching and conduct assessment according to the bylaws and regulations of the university. Dissemination of knowledge and awareness about the culture of quality assurance and enhancement among faculty members at all colleges through orientation programs, workshops and quality assurance publications. Encourage communication between faculty members at the college and other colleges at the university for the exchange of ideas, best practices and experiences in solving problems through meetings, forums, organized annual meetings and exchange of faculty members... etc. Continuous monitoring and adoption of evaluations that demonstrate and enhance student support strategies. Improve the methods and means of communication with students to collect feedback through electronic and online advertising, representatives of students in college and publications. Review and update the rules and regulations of the university to take into account local and international accreditation standards requirements. Ensure the continuous development of the student information system (SIS), which will improve data collection and analysis upon which a robust quality assurance system is dependent. Supporting and training of academic staff in the relevant coordination of monitoring, evaluation and induction activities. Developing relationships with leading regional and international quality assurance bodies in higher education to judge the outcomes and processes against the highest standards and benchmark. Quality Assurance Structure The University Quality Assurance Structure includes: Higher steering Committee for Quality Assurance in the university (university level). Sub-committees to ensure quality in academic colleges and administrative units (university level). Committees for review and approval of programs and courses in all colleges. Planning and Quality Management Department. 03

14 The Higher Steering Committee for QA The higher steering committee for QA is an over aching body constituted for the purpose of ensuring the effectiveness of quality assurance at the university and headed by University President or his designee. The overall objective of this committee is to assist academic colleges and administrative units in the management and implementation of their responsibilities regarding the effectiveness of quality assurance processes by providing objective analysis, assessments, recommendations, comments and observations on activities and issues of quality assurance. The Committee is working with faculty and staff members at the university with regard to reporting and internal reviews of programs and course that have been implemented at different levels of operations, which are assessed at the institutional level. All services and operations are subject to the university regular review to ensure it works efficiently and adequate resources are available. Committee Membership Committee chaired by University President or his designee, and membership of: - Vice-Presidents. - Deans. - Quality Assurance Manager. - Representative of the local community (stakeholders). Functions of the Committee The main tasks assigned to this committee are: Develop a vision, mission and goals of the university and the philosophy and policies of quality assurance. Adoption of a management tool at the university level to coordinate and support the quality of teaching and learning, research, students service and community engagement. Provide support and counseling and facilitate the achievement of the standards of excellence and creating a culture-oriented optimization services. Supervise quality assurance and accreditation activities, and using the result of local survey reports for students, faculty and administrative services in all academic colleges and administrative units. Use of applications and revisions to influence the decision-making to continuously improve academic programs and learning outcomes. Coordination with the committees and other bodies in the university (especially student affairs committees, examinations and review committees) on issues of common interest arising from the academic requirements and operations issues. Apply university policies regarding the procedures and criteria for quality assurance system. Provide periodic reports to the Deans Council for special operations to improve quality assurance standards and to amend the procedures and policies to ensure standards are appropriate. Ensure the application and compliance with the quality standards set by the Higher Education Accreditation Commission and other international organizations. 04

15 Mode of Operation Higher QA Committee meetings are held on a regular basis, twice per semester. Prior to the meeting, the Committee get a report on the progress of quality assurance processes at the university. The Chairman of the Committee reviews the final report with members of the Committee before its approval by the Deans Council. The Committee submits its reports that include the decisions and recommendations to the President of the University. The University President consults the Deans Council on decisions and recommendations. Department of Planning and Quality Management: Department of Planning and Quality Management is a central body for the implementation, monitoring and follow-up of quality assurance processes, academic and administrative practices in all academic colleges and administrative units. The Dept. is reporting issues that negatively affect the quality of services or violate the policies and regulations of the university, both at the college or programs level. The tasks carried out by the QA Department Develop, apply and evaluate organizational quality improvement to improve the framework, principles and practices. Identify the needs of students and staff in order to design a system of addressing them. Carry out research surveys to measure the quality of services provided to students and staff and propose corrective actions where possible. Undertake and participate in an annual internal review of practices and operating procedures at the college level and present the results of analysis as a feedback to College Council and the Higher QA Committee. Examine the quality of the student's learning experience and student achievements within the contexts set by the university mission and goals and the college course objectives. Develop a set of performance indicators for academic and administrative services. Provide advice and monitor the effective implementation of students' assessments procedures at course level within each college. Oversee and facilitate activities that match and meet local and international requirements for quality assurance. Committees for Review and Approval of Courses: Each Dean at the university college formed a committee called (the Committee for the Development of courses, study plans and periodical review) and its responsibilities are: - Ensure the quality of the study plans in college and their conformity with the approved criteria and latest scientific developments of specialization. - Propose new programs and specializations in the light of the need and accreditation standards. - Conduct periodic reviews for courses and study plans to assess operations and suggest ways to fit them with updated knowledge, technical and educational developments to raise the efficiency of the students and their educational outcomes. - Providing the Higher Committee for Quality Assurance with the latest developments that occur on the courses and study plans. - Safeguard records and minutes of the committee's activities and meetings. 05

16 Self-Assessment Committee Each Dean at the university formed a committee called (Programs Self-Assessment Committee) and Each Dean identifying all of the members of the committee at the college and their responsibilities are: - Coordination with the Department of Planning and Quality Management for how to do a (Self- Assessment of programs of study) and the various stages and requirements (see Chapter IX) of this guide. - To prepare and implement the (Self- Assessment of programs of study) according to the following six elements: Study Plans content and organization. Student progress and achievement. Student support and guidance. Teaching, learning and assessment. Learning resources. Quality management and enhancement. - Provide all the supporting documentation for the (Self- Assessment of programs of study) as described in (Self- Assessment of programs of study) in the "Strategic Plan for the quality assurance." - Preparation of the contents of the Self- Assessment Report. - Meeting external reviewers (HEAC) and answer all their questions and requests related to the academic program and plan of study. Quality Assurance Committee Each Deanship / Unit / Center / Department formed a committee called (Quality Assurances Committee) and their responsibilities are: - Monitor the actions taken to achieve the objectives of quality management and control records and archiving. - Document actions taken, decisions and saved documents. - Identify training needs and development to improve the efficiency and skills of staff and providing results to Higher QA Committee. Student Services Committee A committee headed by the Dean of Student Affairs and the membership of four staff at the university and is not working in the Deanship of Student Affairs, and responsibilities to be as follows: - Examine the basic needs of the students' services, programs, and other needs. - Find programs that are directed to the development of students' talents and skills. - Collect feedback from students about their satisfaction on services and programs offered to them. - Attention to social activities that promote human relations among students as well as with their surrounding community and to provide an appropriate environment to help students of social interaction and ease the tension and manifestations of violence between them. - Follow-up services and programs offered to students, evaluated and developed them to meet the needs of the leisure times and students together. - Promote extracurricular activities that deepen the relationship between faculty members and students. - Take into account the equity in student participation in these activities and motivate everyone to participate. 06

17 Capacity Building Committee A committee is formed at the university to prepare and develop training matrix and workshops geared to build the capacity of university staff and faculty members in the following areas: - Teaching methods, assessment of students and the preparation of standard exams that measure thinking and learning, not memorizing, and to extract conclusions, analysis and comparison. - How the quality management system at the university is administrated and the accreditation of programs and disciplines by the accreditation body. - Laws, regulations and bylaws governing at the university and their interpretations. - The administrative system in the university and the work of the various committees. - Enhancement of scientific research related to the development of students' abilities and skills as well as improves the relevant programs of study contents. Job Descriptions and Organizational Structure All Deanship / Unit / Center / assume preparation of job description and review its organizational structure and providing Higher QA committee with the results. The Department of Planning and Quality Management prepares and update the database at the university include information on the students, faculty and staff, buildings and Deanships, colleges and units, departments and all the activities and events that occur in the university body Preparation of the annual report, which covers all the achievements that took place at the university in various academic and administrative areas. 07

18 Chapter II Quality Assurance of Monitoring Procedures Preface Internal and External Monitoring Procedures Quality Assurance Standards. 08

19 Preface The Quality Assurance of the university s teaching, learning and administrative environment is maintained through well designed monitoring procedures. At any given time AHU systems and procedures are subject to both internal and external monitoring systems that are detailed in this chapter. The internal and external quality assurance procedures are subject to a number of external monitoring by the accreditation body and the Ministry of Higher Education and Scientific Research, and the university works within the law and policies of Higher Education and the Jordanian standards and regulations of accreditation commission without exposing its own philosophy of teaching and learning or waiver them. Monitoring is an evolving and ongoing process within the university quality assurance procedures. The annual monitoring procedures entails a number of activities including physical inspection of systems and procedures, feedback from students and staff and the production of annual monitoring reports. These monitoring processes not only help understand the efficacy of the teaching and learning environment, but also help assess shortcoming in the quality assurance systems and tools. Often, these process help in crafting the quality assurance tools and mechanisms those are fit for purpose. These quality assurance and monitoring procedures are detailed in this chapter. Internal and External Monitoring Systems Curriculum Review: University faculty periodically review the curriculum content drawing upon student and teachers feedback, examiners reports and academic reviewers on the relevance of the course to the given content and time. The curriculum review includes an in depth analysis of the relevance of the learning outcomes. Students Surveys: At the end of each semester, a well crafted student survey is placed online for students to provide their feedback on the course material, course delivery, teachers and facilities of teaching and learning environment. The university students fill out this form and results are analyzed in order to enhance learning opportunities for students. Student survey is an essential quality assurance instrument in eliciting beneficiary feedback and thus the outcomes of course. Teachers Surveys: Faculty member surveys in parallel to the students' surreys complement the feedback process. Faculties' views on the student experience, curriculum assessment systems and supporting physical infrastructural are elicited every semester. This feedback from faculties, coupled with that from students, gives a clear picture of areas where there is dissatisfaction and a need for enhancement. Peer Review: Peer review is an important mechanism in the teaching of course, peer review or tutorial monitoring mainly entails a tutorial visit to a classroom to monitor colleague's lecture in order to assess it. The reviewers assess the lecture in terms of strength and weakness and provide comments on the official form prescribed for monitoring. This is more a collective exercise and less rigid, if carried out in a professional manner. 09

20 Appraisals: Annual reports are useful for ensuring the quality of human resources at the university; AHU has an appraisal system implemented annually for both administrative and academic staff. The appraisal is designed on a range of indicators that are a two-way process, where by the evaluation is conducted against the standards set by the university performance indicators. Periodic Reviews: Every five years, AHU is subject to both institutional and programs review. This is a delicate process involving all aspects of the institution and its academic programs, and include infrastructure checks, administration and student services operations at the university. This process includes a contribution in the production of a Self-Assessment Report, which is useful in identifying strengths, weaknesses and the formation of committees to formulate corrective actions. Annual Monitoring Report: The annual monitoring report is a comprehensive document produced at the end of each academic year, the report focuses on the developments and challenges in respect of all the teaching and learning issues. The evidence provided by the report includes quantitative and qualitative information. The respective faculties give an account of all matters concerning their faculty and this includes statistical data supported by the qualitative analysis of the students' enrolment, withdrawal, progression, achievement and failure trends. The annual monitoring report includes an analytical commentary of the course material, assessment design, and students learning outcomes, teachers' performance, appeals and complaints, grievances systems, student and teacher feedback, examiners' comments and responses. The annual monitoring report prepared a comprehensive institutional overview to determine the performance at the institutional level and at the level of the program in colleges. Quality Assurance Standards: Quality assurance standards in the university are prepared based on the criteria set by the Jordanian Higher Education Accreditation Commission. Also we take advantage of European standards and other international standards, and has developed regulations, policies and standards that are related to teaching, learning and student support, the university benefited from its own experience in the development of standards, procedures and indicators that have a direct correlation to the education and learning environment at the university. The method of drawing standards evolves periodically depending on the adjustments required by the quality assurance processes at the university, as shown below. Compliance with External Accreditation Standards: The university has developed provisions for the use of HEAC as an external examiner and a consultant per university needs and the program accreditation requirements. Academic Standards: The regulations and bylaws at the university place a confirmed emphasis on the "quality" of knowledge and skills (both general and specific matter that are related to the subject) being provided to students that they match the agreed standards in quality assurance system. Enhance Quality: measures to enhance and evaluate programs of study confirmed through feedback from teachers with respect to best practices, creativity, innovation and link programs to the stated goals, and measure the reactions of the students and the analysis of the results of the Mid-Term and Final examinations 21

21 Program Review Committee responsibilities: Each faculty formed a committee for a specific period of time to review all courses components in the program and study plans, and review the examinations. As well as a review of the curriculum content and exams instructions and markings before it is published and circulated to students. The Higher Quality Assurance Committee review the reports of academic programs review committees, suggestions and recommendations contained therein, and the application and implementation of them, which could contribute to improving of learning outcomes and achieving the mission and goals of the university. Academic Appeals and Students Complaints: AHU has standards appeals and complaints policy and centralized system that ensure fair, effective and timely intervention in response to students' appeals and complaints. The university Deans Council ratifies the procedures for appeals and complaints. Students are entitled to appeal and complaint at any time, without distinction as shown in the regulations, policies and give them equal opportunities and required respect whatever the complaints. These regulations must be published and publicly available for students to access them easily, as well as other stakeholders. The students notified about the receipt of the complaints, the time required and give them a chance to appeal decisions relating thereto. Student complaints are dealt with in accordance with the university bylaws and regulation, whose procedures are transparent. All students' complaints are processed within a specified time. The university has a reporting and monitoring system in place that ensures appropriate action is taken following an appeal or complaint. AHU provide students and staff face- to face meetings to explain to them the actions taken and their consequences. The Dean of Student Affairs has overall responsibility for students' complaints and to guide them. Student Assessment: Deans Council issued special regulations to grant degrees at the university, which sets the general framework for the evaluation and formulation of policies to make sure that all courses in one program leading to the awarding of the degree. AHU emphasizes that all academic programs are subject to the same standards of assessment, performance standards, graduation requirements and all examinations and assessments are approved by the Deans Council based on the recommendation of the Dean of the college concerned. AHU assessment regulations require that all courses are subject to the same criteria adopted in the university. The effectiveness of the overall evaluation strategy for the courses are monitored and reviewed by the Examinations and Marks Monitoring Committee in each college. Proposed amendments to the examinations and assessment regulations are approved by the Academic Department Council, the College Council and the Deans Council. At end of each semester committees meet to observe and monitor marks to ensure the implementation of the regulations and consistency of exams with the approved evaluation practices. The Committee will consider complaints of students and make sure to take the right actions and inform them on the procedure, the discussion and listen to their views. All assessment and guidance information are available to all students, as well as policies and documents. The university urges assessment practices that promote effective learning that can be monitored to ensure that the assessments are fairly conducted with respect to examinations security and safety. Student Handbook includes all this information required upon registration at the university, to know the requirements for obtaining a bachelor's degree and others. Examinations are scheduled for subjects by the Academic Department and the Admission and Registration Unit at the university, and approved the table by the Deans Council. AHU has transparent and fair mechanisms for marking and ensure the application of these mechanisms fairly and are published in the university publications and on its website also, special regulations for the transition from one stage to another of the course with the relevant evidence and documents. Monitors and Quality Assurance Unit monitoring these procedures and are subject to scrutiny and adjustment periodically. 20

22 Chapter III Quality Assurance of Academic Governance Preface. Management Structure. Quality Assurance of Academic Governance 22

23 Preface The university offers a number of academic programs for bachelor's and master's degrees across eight colleges for a large number of students in various disciplines that are supported by proportionate staff strength to manages the delivery of these programs and to sustain the provision of such programs within the quality assurance standards. The academic governance of these programs is very important, so all programs are subject to diligent monitoring and evaluation. The academic program management is the responsibility of each college at the university which corresponds to the governance standards applicable at the university system. There are clear channels of communication with respect to governance and its application at all level within the university colleges, so as to maintain consistent standards of academic quality across the institution. Academic governance is managed through quality assurance systems that ensure that existing structures in place conform to the quality assurance requirements, regulations and bylaws of the university governance systems. The management of the academic programs is delivered through multiple layered governance structure, as shown in this chapter. Management Structure: The management and committees structures are governed by the terms of reference as described in the internal regulations and bylaws of the university. Board of Trustees: The Board of Trustees is the highest governing body for approval of all AHU issues relating to academic and programs. The Board of Trustees is responsible for the final approval of the new programs, strategic and financial policies. The Board is also responsible to determine the university infrastructure projects, fundraising and the approval of the agreements held by the university. Deans Council: Deans Council is responsible for all issues related to programs of study, and is also responsible for how to deliver and assess these programs and oversee the effectiveness of teaching, assessment, and the appointment of teachers (Appointment and Promotion Committee). Deans Council examines all students' issues and services provided to them, learning environment and suggests corrective actions. 23

24 Dean of the College: The Dean of the college chaired the College Council, Quality Assurance Committee, Examination and Marks Monitoring Committee and reports periodically to the Vice-President for Academic Affairs and Higher Quality Assurance Committee and oversees all academic and administrative affairs at the college in collaboration with the general coordinator of the college's programs. The Dean appointed a coordinator for each course in the program chosen from the faculty members in the department and has an excellent experience in teaching, reviewing, evaluating courses and knows how to prepare the self-study. He coordinates with his colleagues in the department and has a liaison with the Quality Assurance Department and can elicit an external assistant from outside the university in order to conduct consultation and coordination in Self-Assessment. Faculty Members: The primary responsibility of the faculty member is the delivery of the courses according subjects following the modern methods and has training in classroom management, assessment and technical report writing. Faculty member reports to Head of Department the progress of students and the challenges faced in teaching the courses. Faculty members are entrusted with the responsibility of teaching courses according to academic quality assurance standards, diversify the teaching methods and assigned students' duties and projects that enhance their learning experience and contribute to achieving the objectives of the course and develop students self-learning skills. College Council: The Dean of the college chaired the Council and its mission is to examine all matters pertaining to academic programs at the college, services provided to students and the readiness of laboratories, workshops, buildings, classrooms and its cleanliness. The Council multiple academic responsibilities, include the submission of proposals and recommendations to make the required changes in academic management, which reflects the overall responsibility for all academic activities at the college. Department Council: Each College Council formed an Examinations Committee within the Department Council to consider issues relating to examinations, students' scores, and complaints, they make regarding examinations or other academic issues. Coordinate all matters relating to examinations within the college, including access to exams, questions, evaluation strategy marking instructions and grading procedures, and examinations security and safety. Higher Quality Assurance Committee The committee reports all academic and administrative issues to the University s President or the academic Vice President and its membership includes all Deans, Director of the Quality Assurance Unit and representatives of stakeholders, they discuss all academic issues related to quality assurance standards. work to enhance and improve the services provided and propose changes that will improve and enhance the performance. The committee also reviews and approves the annual report of quality assurance, operations and procedures, which is a collection of reports from various academic colleges 24

25 Central Research and the Development Committee One of the committees that has a key role in research development that provides development proposals and is chaired by Vice - President for academic affairs at the university, also includes Dean of Scientific Research and Graduate Studies, two Deans and representatives from colleges. The mission of this committee is to develop research regulations and proposals and prioritize them to build a database for scientific research and identify marketing strategy for distinctive research and commercialized them. The committee searches for external funding for research and building joint ventures with local, regional and international universities and scientific centers. Course Assessment and Review Committees: Each college formed a course assessment committee to oversee the design and contents of the courses and conducts the Self Assessment study and reports to the Higher Quality Assurance Committee in the university. The goal of a self- Assessment study is to ensure the conformity of the programs and courses with the overall objectives of the university, as well as the conformity of its outcomes with the requirements of the labor market to ensure that the courses give students the scientific competencies and skills that will assist them in the performance of their duties in the future. Hands-on training programs for the qualification of graduates to increase their chances in competition in the labor market. Quality Assurance of Academic Governance Work of the Department of Planning and Quality Management in addition to a wide range of monitoring responsibilities contributes to ensure the quality of academic governance through the coordination of these activities across all colleges and units of the university. The Quality Assurance Department conducts surveys and studies of the staff, teachers and students to ensure compliance with regulations and standards of quality assurance, with regulations governing the monitoring of academic activities, student services, plans for personal and professional development, performance evaluation processes and the implementation of a range of other measures that support quality and development of quality culture. The committee holds regular meetings using multiple types of communication in order to identify issues that need to be addressed and the study of good practice to publish and disseminate them widely within the university and among other stakeholders. The goal of these meetings is to maintain the application of academic standards and quality assurance procedures. 25

26 The application of academic standards and quality assurance procedures Monitoring enhances the application of policies and procedures effectively and supports the learning experience of students. The quality assurance Department manages the key processes which include the preparation of an annual monitoring report, collect feedback from students, teachers, coordinates external reviews of programs of study, and ensures compliance with quality assurance regulations, policies and procedures applicable to all quality assurance processes. The Department coordinates, prepares the annual report at the university level based on the data and achievements in academic colleges and administrative units and follow-up the accreditation activities of the programs of study in order to increase the programs and students capacity and opportunity. Quality Assurance Department closely monitoring the preparation of the annual evaluating and reviewing reports of academic programs at colleges which assess the progress of students, performance evaluation, collect feedback and conduct surveys and required studies in this area, particularly in monitoring the students' registration, retention, withdrawal and other trends. University has arrangements to provide feedback to students about the decisions taken by the competent committees especially with regard to the assessment, marking, and services. The Quality Assurance Department prepares progress report on the implementation of these decisions and ensures the information is communicated officially through teachers to students in the classroom, office hours or the university's website or through meeting with them. 26