Auto Telecom Australia

Transcription

1 Hybrex Hospitality Solutions Auto Telecom Australia

2 Auto Telecom Corporation Overview Auto Telecom Corporation manufactures and distributes the Hybrex and TransTel range through its own outlets and associated distributors in 53 countries worldwide. Auto Telecom are one of the world s leading manufacturers of business telephone systems, the products are held in such high regard, that enterprises such as Italian Telecom and Phillips sell the Auto Telecom Company s product under their own name. Established in 1987; Auto Telecom is the award-winning Manufacturer holding the Symbol of Excellence for their comprehensive range of Telephony applications marketed and recognized globally. Auto Telecom manages its own Manufacturing Plant, located in Shen Zhen, China, and a technologically advanced Research and Development Center in Taiwan.

3 Auto Telecom Offices Distributors Hybrex / TransTel Auto Telecom Company World Wide

4 Auto Telecom Australia Auto Telecom Australia In Australasia over the last 20 years, in excess of 70,000 businesses have entrusted their telephone system needs to Hybrex. Remarkably, this has been done with no mass advertising; it has been primarily through reputation and by offering unbeatable value. Auto Telecom are specialists who supply only business quality telephony equipment designed from the needs of the SME sector through to Enterprise Organizations [businesses with 2 to extensions]. What we save in advertising costs, combined with the economies of being a global manufacturer, allows us to give unbeatable value. Auto Telecom Australia was formed to directly market, support and develop the company's products throughout Australia. Auto Telecom is committed to the delivery of excellent Sales and Technical support to its Dealers and nurturing a long term business partnerships with its Dealer Channel.

5 Hospitality Industry This presentation will cover off some of the features we can offer with the Hospitality Industry

6 GDS System Range The Features and functionality covered in this presentation cover the below GDS System Models: G1E plus GDS 40 GDS 64 GDS 80 GDS 160 GDS 320 GDS 640 GDS 1280 The GDS solution offers second to none functionality with many unique features other systems do nor even come close in providing. Please contact us if you have any questions or you require any help with configuration, or applications

7 External Customers When a External Caller Rings Into the GDS System

8 GDS Hospitality Delay Operator Queues Operator Delay Announcement is available for incoming calls to the operator queue. Two messages are available, the first of which is used to say that the operator is busy. A second optional message can be used if the operator is still unavailable and the customer wants to indicate this to the outside caller. Operator delay announcement can be used if the console is busy or after a defined period of time whether the console is busy or not. This feature allows a organization to project a professional image to its customers by answering all calls with the operators voice within a certain time and having the caller hold listening to music on hold until someone is free to take the call. Callers are also more likely to stay on hold than they are if they are on the line listening to a persistent ringing. This result is less lost calls and more business concluded..

9 GDS Hospitality Auto Attendant. With the flexibility of the GDS Auto Attendant an incoming caller can dial any extension, dial the operator, hear voice messages or retrieve voice mails. The following greetings are available: AA Answer Day Main AA greeting day mode AA Answer Night Main AA greeting night mode Single Digit Dialing Allows incoming callers to select different departments and or have the GDS play Announcements AA Lunch Lunch time message (Manual) AA Holiday Message Message for Holidays (Manual) Extensions Messages External callers can leave a personal message to a Guest extension if it is busy or does not answer. Pickup of Messages Guests can pickup personal messages from their room phone from any external location.

10 Guest Voice Mail The Guest Features available in their Rooms

11 GDS Hospitality Guest Room Functionality Purpose designed Room Voice Mail Interface for ease of use for your Guests. GDS system will walk the customer through the options with easy to understand voice prompts, giving the following options: Play their current messages Setup a wakeup call Control the Guests rooms Do Not Disturb status Set a password for room Voice Mail (optional for the guest) Guest Voice Mail reset and all greetings cleared on check-in of a new Guest Message waiting options on Guest phone (90 volt, ring, broken dial tone) Wakeup call greetings to the Guests can be customized to the Hotels requirements Single digit dial options from the Guests phones for services such as Room Service, Restaurants etc Emergency call notification to Hotel Management if room dials 000,option on GDS system to play Hotel Details, address and room number in background of emergency call in case Guest not sure where they are or are confused, Back ground message will stop when Management phone joins emergency call.

12 GDS Hospitality Incident In Hotel - Emergency Operator Phones with Emergency Call Details Operator Answers Call and is in put in 3 way Conference Guest Calls 000 Hotel Reception GDS Emergency Greeting Assistance Sent from Reception System plays prompt with Hotel and Room Details Guest has turn in Room 000 Call Centre Someone Sent from Reception to guide Ambulance

13 Operators / Front Desk What functionality the Front Desk Has

14 GDS Hospitality Front Desk Admin Functionality Purpose designed Administrator Voice Mail Interface for ease of use in control / status of the Guests room phones. GDS system will walk the Administrators through the options with easy to understand voice prompts, giving the following options: Check a room in or check a room out Set a wakeup call to a Guest room Leave a message to a Guest room Control a Guest rooms DND Check Guests room phone for messages Reset Guest rooms password Lock / Unlock a Guest rooms phone Control of Normal VMU card administration (AA greetings, Delay Operator etc) Emergency call notification, if a Guest dials 000, the GDS will call all Operators with an Emergency Notification, when any of the Operator answers the call they will immediately be put into a conference with the room and the Emergency services. Note: an option on the GDS is to play the Hotel Details, address and room number in background of the emergency call in case Guest not sure where they are or are confused, Back ground message will stop when Management / Operator phone joins emergency call.

15 GDS Hospitality Front Desk Phone Admin Functionality Full set of Hotel functionality that can be controlled from the Operator consoles: Check In / Check Out Room Status on DSS keys (Checked In, Checked Out, Room Clean, Room Dirty, Guest on phone, DND) Control room status (See above) Set Wakeup calls On board room charging suitable for smaller Hotels, requires serial printer. Inquire of room charge status Print room charge List total Telephone charges Set credit limit for room Print room wakeup call history The GDS also has a LAN Administration interface that can be used to control some of the above functions.

16 Information On Guest Room Number Guest Name (PMS dependant) Room Status DK2-DSS Series Digital Phones Room Status The Operator can: see the status of each room on the DSS keys: Green Solid Checked Out Room Clean Red Flashing Checked Out - Room Un-Clean. Red Solid Guest on Phone Light off Checked in - idle Check-In Keys Check-Our Keys Wake-up Call Set Wake-Up Calls Alarms Control Room Status

17 Property Management Integration Third Party Integration Options

18 Property Management Integration The GDS Integrates to Front Desk Packages via LAN port or RS232 interface. It supports its own CTI protocol and also uses the International PMS protocol called Fidelio The Hybrex systems will integrate with most Call Accounting / Call Charge systems. Please discuss your Individual requirements with us, but depending on the Functionality of the Individual PMS software packages the GDS can offer the following control front the Front Desk PC. Check In Room Check Out Room Wake Up Call Set Guest Name on Room Phone Multiple Wake up Call Setting Room Clean Status Room Status Call Charging Room COS Voice Mail Box Room Reset on Check In Room Mini Bar Billing Maintenance Status Integration of control between the PC Controlling the system functions and the Systems manual operation, e.g. Check in can be done from System Phone or PC interface without losing synchronization.

19 Property Management Integration Examples

20 GDS Browser Interface Standard Browser Interface on All GDS Systems

21 GDS Browser Interface

22 GDS Browser Interface

23 GDS Browser Interface

24 GDS Browser Interface

25 GDS Browser Interface

26 GDS Browser Interface

27 Hybrex TAPI Interface Third Party Computer Telephony Integration

28 Dialing Off Outlook The smart way of making quick and easy calls from your phone is with a simple click of your mouse using Hybrex TAPI software.call any phone number in your Microsoft Outlook Contacts folder or any number in a Public Folder if your Network is running a Domain Server. This convenient functionality is absolutely Free as an option on every Hybrex System, from the G1E-Plus through to the GDS Model the Hybrex TAPI service provider can be installed to enable this functionality. The Hybrex TAPI software will work with Microsoft Outlook on a basic Peer to Peer Network through to a Domain Network with Exchange Server. It is as Simple as Right Clicking your mouse and then clicking Start Call, Your DK Series phone will go Off Hook and dial the contact number.

29 Dialing Off Outlook Easy as / Click Call Icon on Contact Page 2/ New Call Box will appear Select contact number to dial 3/ Click Start call and your Digital Phone will go off hook and dial contact number.

30 G1E-Plus TAPI on your Network PC running T-Server Each User PC Hybrex TSP Installed Hybrex System Hybrex

31 Dialing Off Outlook How it Works PC User Right Clicks Outlook Contact and Clicks Dial Option

32 TAPI Applications Examples of who we can connect to

33 TAPI Integration Software Applications The above Products are examples of TAPI Compliant software that can be used with the Hybrex Systems. The installation / Setup and Integration of these products should be carried out buy a specialist integrator. Auto Telecom provides the TAPI interface for above products to connect to, they do not warrant the TAPI interface link, or the customers IT equipment, software or network. Levels of functionality of the TAPI interface may vary between Hybrex system models and the Software Application to be integrated with.

34 Twinning Integrating GSM Solutions

35 Twinning Solutions Twinning on the Hybrex Enterprise Systems gives you ability to use a mobile phone as an extension of your office phone. This will allow users to offer a "one number" approach while controlling their accessibility and lets users be more mobile whether in or out of the office. Mobile twinning can be used for mobile/cell phones or any other external number (e.g.: home phone for home-workers), any number can be selected and changed by the extension user via the Extension Users Web Browser. Both Office Extension and Twinned Mobile Number will ring when the extension number is called. User can pick up twinned call by simply picking up the office phone or answering the Twinned Mobile Phone number. Twining works with any external device cell/mobile phone/home Calls alert at both devices when office number is called If external device cell/mobile phone/home answers the call instead of Office phone, the external device can transfer the call to any extension on the Hybrex system. Follows IP office call routing (e.g. voic ) if call not answered

36 Twinning Solutions 1. Call Answered at remote mobile Telephone Network 2. Cell Phone user dials * External Call gets MOH Cell Phone User gets AA Greeting 3. Cell Phone user dials Another Internal Extension Call Answer and Transfer 4. Mobile Phone user can dial # to complete the transfer to The internal extension or wait For Internal extension to answer then press # to complete transfer

37 VoIP SIP Trunking Cost Savings and Networking

38 GDS Series VoIP Trunks Product Overview The GDS VoIP Trunk Interface Unit designed to be installed as modular unit on an as needed basis. It enables networking capability between systems over a SIP Based VoIP infrastructure, allowing direct station to station dialing, enhanced call routing and avoidance of costly toll charges. G1E-Plus VoIP Trunks The VoIP Trunk cards are also used as a replacement for traditional telephone lines, offering additional features and significant cost savings on monthly telephone bills The card has options of 4,8 or 16 VoIP circuits. With Codec options of G711A, G711u, G723 and G729 as well as QOS Jitter control etc.

39 VoIP Trunks IP Network China Australia CT Server GDS SIP Server IP Router IP Phone IP Phone

40 VoIP Extensions Local or Remote, fully functional VoIP Extension Options

41 DK6-VoIP Series IP3861 Phone IP3861 VoIP Phone Elegant and stylish with two tone colors, the DK6-VoIP phone meets all needs for GDS series Hybrid IP Communication system. The DK6-VoIP phone would hold a place on the desk of any busy executive, or suit those who desire a top of the line telephone. The DK6-VoIP is equipped with 30 programmable keys (CO, Extension, Functions and Speed Dial) with dual-color LEDs and 14 function keys. The DK6-VoIP phone is equipped with LAN and WAN ports with POE option. The DK6-VoIP phone offers the full feature set of a 34 button digital phone with all the advantages of VoIP, the DK6-VoIP phone can connect to the following systems: G1E plus + M GDS80 GDS160 GDS320 GDS640 GDS1280

42 DK6-VoIP Series IP3861 Phone Display Back Lit Message Key Call ID Key Paging Key DND/Conf Save Key 36 Button Dual Color DSS Keys Redial Key Speed Dial Mic Key Speaker Key Hold Key Transfer Key Volume Keys Microphone

43 DK6-VoIP Series IP3861 Phone Key points 2 Line display 8 handset volume levels 8 speaker volume levels 8 ringer volume levels 8 ringer frequencies 8 ringer tones Gradual Ringing Hands free Speech - Trunk and Intercom Auto Answer options 36 Programmable keys Corded Headset Port Software Phone Control (Speaker, Mic, Handset etc)

44 Thank you! Please contact us if you have any questions