OXY GEN GROUP. engage. multi-channel solutions

Transcription

1 OXY GEN GROUP engage multi-channel solutions

2 hello. As UK CEO, I m delighted to welcome you to Oxygen8. We ve been at the forefront of multi-channel solutions since Headquartered in Birmingham, UK, we have over 200 dedicated employees looking after our clients needs. With a further 10 international offices and operations in over 27 countries, our reach is truly global. Our clients and partners include major mobile networks, newspaper groups, radio and television stations, major high street retailers and banks. Our integrated digital solutions enable organisations to interact more effectively with their customers through the use of our multi-channel communication tools. Thank you Engage is a cloud-based mobile engagement platform for creating interactive services and marketing campaigns. With the tools to help you enhance and improve interactions with your customers, you can fully embrace the power of mobile as a multi-channel tool, ensuring personal and meaningful engagement every time. Easy to use engage You can access all of the functionality Engage offers across any device through the Hub, so messaging campaigns can be set up quickly and intuitively. Innovation Change customer communication to drive revenue and loyalty Immediacy Campaigns can be ready within seconds Personalisation Target individuals through customised messaging Measurable Track, analyse and report on campaign ROI in real-time James Harrison, UK CEO Some of our awards: Members of:

3 Multi-channel solutions, made simple. Engage Voice Pay Our solutions You Your customers Multi-channel solutions - putting you in control Features Uses We believe in providing smarter choices to make your marketing and communications as easy as possible. It s a complex landscape which is why we have focused on delivering the solutions that are in demand and actively demonstrate return on investment. Our technology solutions flex across all sectors with features and uses designed specifically to help your business or organisation. With advanced scalable functionality and real-time reporting & analytics, every campaign at every touch-point is focused for better engagement. System integration is made simple through APIs (Application Programming Interface) enabling you to connect your systems or CRM application, taking your marketing to the next level and leaving you in control of more channels with ease. Our technical and product teams ensure full compliance. Continual research and development maintains our presence at the forefront of innovation and our backstage teams are there to support you around-the-clock. Scheduling Mobile page builder CRM Reporting One or two-way SMS messaging Short codes & key words Awareness & promotion Audience engagement Competitions & donations Cross sell & up sell Loyalty, retention & surveys Alerts, reminders & confirmations

4 Features included in Engage Easy to use mobile web page builder Design, edit and publish mobile optimised landing pages in minutes, incorporating rich content such as imagery, video and audio into your mobile communications. Fast and effective SMS campaigns Integrating mobile messaging into your business helps drive direct and personal interaction with customers, helping you to increase sales, improve engagement and drive productivity. Campaign planning made easy The Campaign Calendar is an innovative way of proactively creating and scheduling your mobile campaigns. View all of your scheduled campaigns and edit content or targeting based on previous campaign insight, without having to create new campaigns each time. HTML5 builder in Engage HTML5 message sent from Engage Effective customer engagement Manage your campaign replies and inbound messages through dedicated inboxes to ensure effective customer interaction based on individual consumer responses. Make the most of your customer interaction Utilise your customer database to carry out targeted messaging campaigns, giving you complete control over how your data is used. Collect statistics on campaigns automatically Analyse detailed behavioural patterns of individuals and users Create campaign templates to match database fields Customise messages based on day and time Customise messages based on previous interactions with a specific customer Create mobile forms in seconds Create forms in our Web Page Builder and collect information that will allow you to create an accurate and extensive database of your clients. You can build anything from a simple opt-in for a newsletter, to a mobile survey that will allow you to capture vital data on how customers view your company, what products they would like to see and how they find your customer service among many other options.

5 Short Codes Short Codes are five-digit numbers which support inbound SMS and provide a great opportunity to extend the use of mobile to a broader range of interactive services and campaigns. This allows you to simplify your marketing communication campaigns and improve the memorability of your contact number whilst attracting mobile consumers in a price transparent way. Key features: Cross network coverage - For maximum customer access Memorable - Five-digit short codes are easy to remember, increasing inbound calls and messages Combine - Short Codes support inbound calls and SMS Alternative to non-geographical numbers , 0800, 090 which can be off-putting to consumers Integrate - Same short code can be used for SMS, MMS and Video services Experiment, learn, change A/B testing functionality within Engage allows you to try out new ideas such as different messages, call-to-actions and images on sample data sets and analyse which one is likely to be more effective. With the results you can then roll out the full campaign based on content that is likely to provoke a more positive response from recipients. Track your click-through and landing page performance with key metrics such as visitors, conversions and conversion rate to enable you to produce detailed campaign reports. Dive deeper into your campaign results Accessing key information on your mobile campaigns in a timely and effective manner is vital for maintaining high customer service levels. Mobile displays the data that is crucial to you in an easily digestible way, and offers drill-down capabilities to manually interrogate campaign data in more detail. Key features: Reliable SMS messaging gateway HTML5 Builder Advanced reporting and analytical tools CRM and customer management functionality Campaign creation, scheduling and sending Hierarchical account administration Pre-pay and post-pay options API into existing business systems Dedicated inbox and campaign response tools Customisable sender ID and SMS campaign templates Develop deeper relationships, enhance audience engagement, increase brand awareness, improve customer loyalty and drive revenue growth. Why now, why mobile? Source: Oxygen8 Customer Research % click through rate Average response rate is over 20% 90 second average response time 98% of messages are opened.

6 Some of our clients engage multi-channel solutions pay payment solutions voice interactive voice solutions

7 OXY GEN GROUP Smarter choices = better engagement 12th Floor, Lyndon House, Hagley Road, Birmingham, B16 8PE, United Kingdom sales@oxygen8.com