32 Switchboard User Guide
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1 Speed Dial Numbers # Telephone Number Telephone Destination Hymax Service Information When you require service from any Hymax Service Centre, please ensure that you supply as much information as possible along with your query or request. If you provide accurate details about a problem, this will enable the Hymax Service Centre to rectify the problem in the shortest time possible. With your assistance, problems can often be rectified over the telephone in an even shorter time. Certain Hymax Service Centres may require a faxed request for service. Faxing is a convenient way of requesting help if you provide full details of your request as the information is accurate and guaranteed to go to the correct person. SWB cm 32 Switchboard User Guide If the service call is chargeable then an official order is required. This order can be faxed along with details of the required service. 6.8 cm Times Roman Size H=.92 W=3.15 Times R 30 Scale 92% 94% 8.7 cm Arial cm 10.1 cm Times Roman cm Times Roman cm Hymax Service Contact Information Hymax 32 Personal Speed Dial numbers System Speed Dial numbers Hymax 32i System Speed Dial numbers Hymax 128 System Speed Dial numbers The Hymax Service Centres pride themselves on providing the kind of service you expect, but, rarely get.
2 Speed Dial Numbers # Telephone Number Telephone Destination Hymax Service Information When you require service from any Hymax Service Centre, please ensure that you supply as much information as possible along with your query or request. If you provide accurate details about a problem, this will enable the Hymax Service Centre to rectify the problem in the shortest time possible. With your assistance, problems can often be rectified over the telephone in an even shorter time. Certain Hymax Service Centres may require a faxed request for service. Faxing is a convenient way of requesting help if you provide full details of your request as the information is accurate and guaranteed to go to the correct person. TERM 1 32 Terminal User Guide If the service call is chargeable then an official order is required. This order can be faxed along with details of the required service. Hymax Service Contact Information Hymax 32 Personal Speed Dial numbers System Speed Dial numbers Hymax 32i System Speed Dial numbers Hymax 128 System Speed Dial numbers The Hymax Service Centres pride themselves on providing the kind of service you expect, but, rarely get.
3 SWITCHBOARD FEATURES Switchboard features can only be used at a Terminal that has been set as a Switchboard. Speed Dial Numbers # Telephone Number Telephone Destination SWB 2 ASSIGN ALTERNATE OPERATOR Press PROG key Press # key Dial Extension number DAY / NIGHT SERVICE Press PROG Key Press TRF key To switch between Day and Night Mode: Press TRF key again ** To exit: Press RLS key The DND lamp is on solid when the system is in Night Mode. **To switch between Automatic and Manual Mode: Press FLASH To set Day and Night Mode transfer times: Enter Day Mode start time (HHMM) Enter Night Mode start time (HHMM) SET EXTENSION MEETING REMINDER CALLS Press PROG key Press CAMP key Dial Extension number Enter Time (HHMM) (Press FLASH key to cancel) Press RLS Hymax 32 Personal Speed Dial numbers System Speed Dial numbers Hymax 32i System Speed Dial numbers Hymax 128 System Speed Dial numbers
4 NOTES: PROGRAM SYSTEM SPEED DIAL Press PROG key twice Enter PASSWORD Press HOLD Press SPEED key Dial Speed Dial Code for H-32 Dial Speed Dial Code for H-32i Dial Speed Dial Code for H-128 Enter Telephone number Press FLASH key to clear a number Press HOLD key to save To insert a pause in the number sequence press CAMP key. To insert a flash in the number sequence press CONF key. To switch between Pulse and DTMF dialing press PROG key. Speed Dial numbers over the preset threshold number can override Toll Restriction. To look at the programmed Speed Numbers use MIC to go down the list and TRF to go up the list. TO PROGRAM AUTO REDIAL Press PROG key Press REDIAL key Enter number of attempts Press HOLD key Enter number of seconds to ring Press HOLD key Enter number of seconds between attempts Press HOLD key Press FLASH key to clear any item TO LOCK and UNLOCK A PHONE Press PROG key Press 0 Press PROG key Enter Extension number Press MSG key to Lock Press FLASH key to Unlock Press HOLD key to save SWB 3
5 HANDS FREE OPERATION All Terminals can operate handsfree. For handsfree operation, the Speaker and Microphone will automatically turn on, when you press the MIC key, if the handset has not been lifted. To activate handsfree operation during a call, press the MIC key and replace the handset. Speed Dial Numbers # Telephone Number Telephone Destination SWB 4 TERM 2 To end handsfree operation simply lift the handset and continue the conversation or press RLS to terminate the call. Handsfree operation is not available for Paging and Intrude (Outside Line or Extension). To turn the microphone on and off during handsfree mode, press the MIC key AUTOMATIC TRUNK SELECTION If an Outside Line has not already been accessed for Redial and Speed Dial, the system will access an Outside Line automatically. DSS or DIRECT STATION SELECTION The DSS is the panel on the Terminal which has 24 Keys that can be programmed for Exchange Lines, Extensions or Speed Dial numbers. WARNING TONE When activated, a tone will be received at programmed intervals while talking on an Outside Line to remind caller of call length. 01 August 2001 Hymax 32 Personal Speed Dial numbers System Speed Dial numbers Hymax 32i System Speed Dial numbers Hymax 128 System Speed Dial numbers
6 TERMINAL KEY FUNCTIONS DATA / DND Do Not Disturb. Night Mode light (indicator) SPEED / INT Speed Call Numbers. Internal Call light. CONF Used to set up 3 and 7 way Conference. Intrude. PROG Used for Programming CAMP Intrude Tone MSG Set and Respond to Message Calls. Outside Line Volume control. REDIAL / CB Last Number Redial. Call Back When Free. FLASH To clear Data in Programming Mode. To clear same line for re-use. HOLD Put calls on Hold and Retrieve Calls from Hold. Save Program Settings. MIC Allows Handsfree Mode. Handsfree Mute. TRF Transfer Calls. Night & Day Mode Toggle. RLS Release or Terminate a Call. TERMINAL FEATURES TO MAKE AN OUTSIDE CALL Dial Access Code Dial Telephone number TO ANSWER AN INCOMING CALL Ringing on your phone: Lift handset TO TERMINATE A CALL Or Press RLS key Replace handset TO CALL AN EXTENSION Or Dial Extension number Press a DSS key TO CALL THE SWITCHBOARD Dial 9 TO CALL AN EXTENSION HUNT GROUP (Programmable) Dial 78 Dial Extension Hunt Group number (1-8) TO PUT A CALL ON HOLD Press HOLD key To retrieve the call: Press HOLD key or flashing DSS key The HOLD key functions as Last In First Out SWB 5 TERM 3
7 TO TRANSFER A CALL Press DSS key (HOLD is automatic) Announce the call (if not busy) (optional) Press TRF key OR Press HOLD key Dial Extension number Announce the call (if not busy) (optional) Press TRF key When transferring a call to a busy Extension, the call will be camped on. When the Extension replaces the handset, the phone will ring. HOLD PICKUP To retrieve the last call put on hold by another Extension. Dial 75 Press TRF key EXCLUSIVE HOLD This prevents other Extensions retrieving the call. Press HOLD Press TRF key TO PARK A CALL Press HOLD key Dial 76 Dial Call Park bin number (0-9) Press TRF key If Park bin is occupied (indicated by a Special Tone) dial another Call Park bin number. TO RETRIEVE A PARKED CALL Dial 76 Dial Call Park bin number (0 9) Press * key SET TERMINAL DISPLAY MESSAGES Messages: 1. Call ( ) 2. Call St: (24) 3. Meeting (5:30) 4. Be Back (4:30 or 7/19) 5. Day Off (7/30) 6. Lunch (12:00) 7. Vacation (7/23) 8. Off Duty (5:00) 9. (Personal Message) To set: Press PROG key Press MSG key Dial Message number (1 9) Press FLASH key to cancel Enter Date/Time (* for :, # for I ) Press RLS key For the personal message:- Press 2 once for a, twice for b, three times for c. Press 1 for q and z. The 0 key does the full alphabet and also all symbols. The * key moves one space to the left and the # key one space to the right. CALL DEDICATED DOOR PHONE If your system is equipped with a Dedicated Door Phone (Hymax 32 Only), it can be called; Dial 791 The Door Unit can also be used as a room monitor. To unlock the Door while talking to the Door Unit; Dial 0 SWB 6 TERM 4
8 PAGE A GROUP OF TERMINALS Lift handset Dial Extension Group number (1 7) Press # key Pause for tone Make your announcement PAGE ALL TERMINALS Lift handset Press # key Dial 9 Pause for tone Make your announcement EXTERNAL PAGE Paging through external speakers Lift handset Press # key Dial Zone Number (1 8) Pause for tone Make your announcement To page ALL Zones use Zone number 0. PAGE ALL INTERNAL & EXTERNAL Lift handset Press # key Press * key Pause for tone Make your announcement ANSWERING A PAGING CALL Meet-Me Page Lift handset Press # key twice CALL BACK WHEN FREE Automatic Callback by busy Extension or Line Dial Extension or Access Line (Busy) Press REDIAL/CB key System will call back when Extension or Line is available. The call back will be automatically cancelled if not answered within 20 seconds. TO SET A MESSAGE Call Extension Press MSG key The MSG lamp on a Terminal will flash when there is a waiting message. TO RESPOND TO A MESSAGE Press MSG key TO CLEAR A MESSAGE Only by the Extension that set the Message. Call Extension Press FLASH key RINGING CALL PICKUP Directed Call Pickup from an Extension; Call Ringing Extension Press * key Group Call Pickup from an Extension Group; Dial Extension Group number (1 7) Press * System Call Pickup will answer any ringing call; Press * key SWB 7 TERM 5
9 PROGRAM PERSONAL SPEED DIAL Press PROG key Press SPEED key Dial Speed Dial Code for H-32 Dial Speed Dial Code for H-32i Dial Speed Dial Code for H-128 Dial number or FLASH to clear Press HOLD key To insert a pause in the number sequence press CAMP key. To switch between Pulse and DTMF dialing press PROG key. USING SYSTEM / PERSONAL SPEED DIAL Without seizing an Outside Line: Press SPEED key Enter Speed Dial Code for H-32 Enter Speed Dial Code for H-32i Enter Speed Dial Code for H-128 LAST NUMBER REDIAL Without seizing an Outside Line: Press REDIAL key SAVED NUMBER REDIAL To save the number already dialed, while on an Outside Line: Press SPEED key Press * key To call the number again: Press SPEED key Press # key ON-LINE SAVED NUMBER To save a number while on an Outside Line: Press DATA key during conversation Enter number to be saved To call the number again: Press SPEED key Press DATA key DO NOT DISTURB To set or clear: Press PROG key Press DATA key The Do Not Disturb lamp flashes when set. INTRUDE ON AN OUTSIDE CALL (Only if Programmed for this function) Lift handset Call Extension Receive Busy Tone Press CONF key You can now converse with the Extension EXECUTIVE MONITORING (Only if Programmed for this function) DO NOT Lift the handset Access an Outside Line or Call Extension Receive Busy Tone Press CONF key You are now monitoring the call If handset is lifted, Intrude feature will be in effect. WHO WAS THAT?? Dial Your Own Extension Number This will ring the extension that last tried to ring you. SMDR ACCOUNT CODE To enter an account code while on an outside call. Account code may include 0 9, *, #. Press MSG key Dial account code (up to 8 digits long) SWB 8 TERM 6
10 AUTO REDIAL (Programmable) Do NOT lift handset Make an Outside Call (number is busy) Press REDIAL key System will automatically redial up to 99 times Lift handset when ringing is heard. To re-activate, press REDIAL twice without lifting the handset. If Auto Redial has not been programmed, the system will Redial only once. SET MEETING REMINDER CALL Once only Reminder call: Dial 742 Enter Time (HHMM) Daily Reminder call: Dial 741 Enter Time (HHMM) For HHMM use 24 Hour format. To cancel: Dial 741 or 742 Press FLASH key OUTSIDE LINE VOLUME CONTROL To increase handset volume while on an Outside Line. Press MSG key Press MSG key again There are two volume levels and the volume is reset to normal when the call is terminated. CONFERENCE (3 Party) Make initial call (internal or external) Press HOLD key Make second call (internal or external) Press CONF key PRIVACY RELEASE 7 Party Make initial call (internal or external) Press CONF key The next Extension calling your Extension will join the conference. Press CONF key again for each additional Extension. INTRUDE TONE Call Extension (Busy) Press CAMP key Wait for Extension to respond To respond to the Intrude Tone Press HOLD key You will be connected to the calling Extension LOCK YOUR PHONE Dial 74# Dial password code (1 6 digits) Press HOLD key To unlock your phone: Dial 749 Dial password code (1 6 digits) Press HOLD key SWB 9 TERM 7
11 CALL FOLLOW ME To forward all calls from another Extension : Lift the handset Dial 71 Press * key Type in your own Extension number Dial 1 to activate Dial 2 to de-activate This diverts all calls from your Extension to the Extension doing the setting i.e. that you are sitting at. CALL FORWARDING ALL CALLS To Forward All Calls to another Extension : Dial 71 Dial Extension number that must receive your calls. To Forward All Calls to an External Number : Dial 71 Press # key Enter Speed Dial Code for H-32 Enter Speed Dial Code for H-32i Enter Speed Dial Code for H-128 When the handset is lifted a Special Tone will be heard. CALL FORWARDING WHEN BUSY To Forward Calls to another Extension when Busy: Dial 72 Dial Extension number that must receive your calls. To Forward Calls to an External Number : Dial 72 Press # key Enter Speed Dial Code for H-32 Enter Speed Dial Code for H-32i Enter Speed Dial Code for H-128 When the handset is lifted a Special Tone will be heard. CALL FORWARDING NO ANSWER To Forward Calls to another Extension when No Answer: Dial 73 Dial Extension number that must receive your calls. To Forward Calls to an External Number : Dial 73 Press # key Enter Speed Dial Code for H-32 Enter Speed Dial Code for H-32i Enter Speed Dial Code for H-128 When the handset is lifted a Special Tone will be heard. TO CANCEL ALL CALL FORWARDS Dial 71, 72 or 73 VOICE ANNOUNCE / SIGNAL CALLING When an Intercom Call is made to a Terminal, the caller can switch from Signal Calling to Voice Announce: Press # key MICROPHONE DEFAULT To set your Terminal for automatic Microphone off when receiving a Voice Announce Call; Press PROG key Press MIC key Press FLASH key to set default to OFF or Press MSG key to set default to ON. BACKGROUND MUSIC To play or cancel background music-on-hold: Leave handset down Press # key SWB 10 TERM 8
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