Healthy Indiana Plan POWER Account Debit Card

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1 Healthy Indiana Plan POWER Account Debit Card AINPEC

2 Agenda Healthy Indiana Plan (HIP) POWER Account debit card First step eligibility verification Eligibility and Benefits Anthem Provider Portal HIP POWER Account balance transfer form Collecting payment POWER Account balance Claims submission Excluded services Questions 2 2

3 HIP POWER Account debit card Your Anthem Blue Cross and Blue Shield (Anthem) patients enrolled in HIP will receive a new POWER Account debit card. This new debit card will allow you to collect payment immediately for rendered services. You ll use the Eligibility and Benefits Inquiry function in Availity to estimate payment based on services rendered. Simply swipe the card as you would any standard debit or credit card. The amount is deducted from the member s POWER Account and paid directly to you. 3 3

4 HIP POWER Account debit card This Card is issued by and is the property of UMB Bank, n.a., P.O. Box , Kansas City, MO 64141, pursuant to a license from Visa U.S.A. By using the Card, you agree to the Cardholder Agreement, which is sent with the Card. Each time you use the Card, you certify that (i) it will be used only for Qualified Purchases as described in the Cardholder Agreement, and (ii) you have not received and will not seek reimbursement for any expenses paid with the Card from any other benefit source. Card usage restrictions may apply. See cardholder materials for details. For Customer Service call: ; TTY Sample of the new POWER Account debit card for Anthem HIP members. Ask your patients to present their debit card and Anthem member ID card for appointments. 4 4

5 First step eligibility verification As always, the first step is ensuring your patients are eligible for HIP benefits. In Availity, click Eligibility and Benefits, then Eligibility and Benefits Inquiry on the left navigational bar. 5 5

6 First step eligibility verification Once you select the Eligibility and Benefits Inquiry link, the New Request page will pop up, prompting you to input provider and patient information. For Patient ID, be sure to input the Anthem ID number to verify eligibility. Select Submit. 6 6

7 Eligibility and Benefits When eligibility is verified, the Eligibility and Benefits Results screen will appear with your patient s information and POWER Account balance. 7 7

8 Eligibility and Benefits Below the POWER Account balance is the prompt to estimate the maximum allowable amount by using the Anthem Fee Schedule Tool. To access the fee schedule, click the Anthem Provider Portal link. As an alternative to the fee schedule, we can also provide your office with a time-saving Quick Lookup guide listing the most frequently used codes. 8 8

9 Anthem Provider Portal After clicking the Anthem Provider Portal link, click I Agree. 9 9

10 Anthem Provider Portal On the MyAnthem Provider page, go to MyServices

11 Anthem Provider Portal Next, go to Online Provider Services and click Online Provider Inquiry

12 Anthem Provider Portal On the Online Provider Inquiry page, choose Fee Schedule Inquiry to get to the inquiry page and begin calculating the maximum allowable amount

13 Anthem Provider Portal Note: If you re not registered for the Anthem Provider Portal, the link below will display in the message. Click this link to get instructions on how to complete registration for access to the Anthem Provider Portal and fee schedule

14 Eligibility and Benefits Once the maximum allowable amount is estimated using the online fee schedule or Quick Look-up guide, choose Complete Healthy Indiana Power Account Balance Transfer Form to access the transfer form window. Note: If there is nothing in the POWER Account, you ll receive a message that the member s POWER Account is exhausted and to submit a claim for payment

15 HIP POWER Account balance transfer form In the transfer form, your patient s information autopopulates. You will input: Servicing Provider Name Servicing Provider NPI Place of Service At the bottom of the form, insert the estimated maximum allowable amount. For multiple procedures, enter the total of all maximum allowable amounts. For dollar amounts, use this format: xx.xx Do not use dollar signs or commas. When complete, select Transfer Funds to Patient Debit Card

16 HIP POWER Account balance transfer form Once the transfer form is submitted and approved, the following screen will open, showing the amount transferred to the card and your patient s new POWER Account balance. Next, swipe the card to collect payment. Select Print for a hard copy for your patient

17 Collecting payment The final step is to swipe the debit card to collect payment due. The card can be used as a debit card or a credit card. The debit card transaction should be completed on the same date of service. Funds not collected on the same date of service may no longer be available on the debit card. Transactions are limited to $500 per transfer and $1,000 per day. Standard transaction fees may apply

18 POWER Account balance In Availity, you ll need to calculate the amount transferred based on the member s POWER Account balance. Examples: Balance is $100, and the maximum allowable amount is $46.80 Enter the full amount of $46.80 to be transferred to the debit card $53.20 balance remains in the member s POWER Account Balance is $100 and the maximum allowable amount is $240 Enter only $100 to be transferred to the debit card for payment $0 balance in member s POWER Account Remaining $140 remitted via standard claims submission 18 18

19 POWER Account balance The amount entered cannot exceed $500 per transfer or the amount that s in the POWER Account. If the entered amount exceeds either the transfer limit or the account balance, an error message will appear

20 Claims submission After payment through the new POWER Account debit card, follow up by submitting the claim through the standard process using the CMS-1500 form for professional claims. Adjudication through the standard process ensures receipt of the correct amount Receipt of payment balance if the maximum allowable amount exceeds the member s POWER Account balance 20 20

21 Excluded services The POWER Account debit card cannot be used for: Copayments due by the member Preventive health services Hospital services, both inpatient and outpatient Transportation Pharmacy services Dental and vision services 21 21

22 Questions Contact your Provider Relations representative for more information and any questions about the new POWER Account debit card: Northwest Region: Randall Mills Northeast Region: Angelique Carter Central Region: Mona Green Central Region: Shanika Shorey Southeast Region: Jovita Mielke Southwest Region: Meagan Kempf Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc., independent licensee of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. AINPEC August

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