Salesforce Admin Course Content: Chapter 1 CRM Introduction Introduction to CRM? Why CRM?

Transcription

1 Salesforce Admin Course Content: Chapter 1 CRM Introduction Introduction to CRM? Why CRM? Chapter 2 Introduction to Cloud Computing & Salesforce.com Cloud Computing - Overview What is Software-as-a-Service (SaaS)? What is Platform-as-a-Service (PaaS)? What is Infrastructure-as-a-Service (IaaS)? What is Salesforce.com? Why Salesforce.com? Salesforce.com CRM Editions Salesforce.com Architecture & Navigation Overview Chapter 3 Salesforce Automation (SFA) Build Custom Applications Create custom Objects Create custom Fields Create custom Tabs and Types of Tabs

2 Define dependent Pick lists Custom Buttons and Links Customize page layouts Chapter 4 Salesforce Users Administration Creating Users Creating Roles Creating Profiles Creating Permission Sets Creating Groups Chapter 5 Personal Setup Managing Personal Information. Company Information Chapter 6 Discuss about Relationship Types Master-detail Relationship Look-up Relationship Many-to-Many Relationship Hierarchical Relationship Chapter 7 Customize formula-fields and Roll-up summary fields Chapter 8 Data Validation rules Create data validation rule Learn about custom field unique and duplicate properties

3 Chapter 9 Record types What is Record type? How to create Record type? Managing Record types Chapter 10 Standard Objects overview Campaigns Management What is Campaign? How to create Campaign? Leads Management Accounts Contacts What is Lead and how to create lead? How to convert leads? Assignment Rules Auto Response Rules Web to Lead Personal Account Business Account

4 Opportunities Management Opportunity Products Management Products Management Cases Management Cases Solutions Chapter 11 Overview about the Workflow rules Define workflow Create templates Set up workflow rules Set up workflow action Chapter 12 Overview about the Approval process Plan approvals using workflow Use the approval wizard standard vs. jump start Chapter 13 Using Analytics Create custom reports Use advanced filters Use conditional highlighting Use custom summary formulas Use dashboards and dynamic dashboards Custom Report Types

5 Analytical Snapshot14. Chapter 14 Salesforce Knowledge Salesforce Answers Chapter 15 Customer Portal and Partner Portal Chapter 16 Force.com Sites Chapter 17 Overview about the Data Utilities Importing Overview Exporting Overview Import and Export data using the Data Loader Use mass delete Use storage Chapter 18 Overview about the Security Managing the Users Set Organization-wide defaults Object-level Security Field-level Security Record-level Security

6 Chapter 19 Use Sharing Rules Define Sharing rules Discuss about types of sharing rules Chapter 20 How to monitoring our Organization Debug logs and Logs Login History View Set up Audit Trail Outbound messages Schedule Jobs Apex Jobs Bulk Data Load Jobs Chapter 21 Overview about the AppExchange How to install an AppExchange application. Managing AppExchange Delete an application Customizing the Console Chapter 22 Certification Practice Questions & Interview Questions.

7 Salesforce Development Course Content: Chapter 1 Visualforce Introduction What is Visualforce? How is Visualforce Architected? What are the Benefits of Visualforce? When Should I Use Visualforce? Enable Development Mode Tags used in Creating the Visual force Pages Sample Tags View State Chapter 2 Visualforce Bindings Chapter 3 Interdiction of Controllers Standard Controller Custom Controller Controller Extension

8 Chapter 4 Customizing Visualforce Pages Chapter 5 Visualforce Tags <apex:actionfunction> <apex:actionpoller> <apex:actionregion> <apex:actionstatus> <apex:actionsupport> <apex:axis> <apex:column> <apex:commandbutton> <apex:commandlink> <apex:datalist> <apex:datatable> <apex:detail> <apex:facet> <apex:form> <apex:image> <apex:input> <apex:inputcheckbox> <apex:inputfield> <apex:inputfile> <apex:inputhidden> <apex:inputsecret> <apex:inputtext> <apex:inputtextarea> <apex:insert> <apex:message>

9 <apex:messages> <apex:outputfield> <apex:outputlabel> <apex:outputlink> <apex:outputpanel> <apex:outputtext> <apex:page> <apex:pageblock> <apex:pageblockbuttons> <apex:pageblocksection> <apex:pageblocksectionitem> <apex:pageblocktable> <apex:pagemessage> <apex:pagemessages> <apex:param> <apex:repeat> <apex:selectcheckboxes> <apex:selectlist> <apex:selectoption> <apex:selectoptions> <apex:tab> <apex:tabpanel> Chapter 6 Adding multiple colors to VF Pages Chapter 7 Overriding Buttons, Links, and Tabs with Visualforce

10 Chapter 8 Using Static Resources Chapter 9 Global variables Chapter 10 Custom Components Chapter 11 Javascript remoting Chapter 12 Field sets Chapter 13 Deployment Process Inbound Change Sets Outbound Change Sets Data Migration Tool

11 Chapter 1 Basics of Core Java Chapter 2 Difference B/W OOPS & POPL Chapter 3 Benefits of OOPS Chapter 4 Conditional Statements Chapter 5 Looping statements Chapter 6 Access Modifiers And OPP s Concepts Chapter 7 Operators Chapter 8 Developer console Chapter 9 Methods & Static methods

12 Chapter 10 Class Chapter 11 About the Apex Programming & Apex Architected? Chapter 12 Introduction about force.com Chapter 13 About the Data types & Collections Chapter 14 Creating the Apex Class Chapter 15 SOQL and SOSL Queries. How to Write the SOQL Queries Joins SOSL Queries. How to Write the SOSL Queries. Chapter 16 Triggers Types of Triggers Trigger Events. Trigger Context variables Recursive Triggers Sample Trigger with Real time Scenarios

13 Chapter 17 Salesforce Testing Different Types of Annotations Understanding the Testing Apex Test Classes Chapter 18 Governor limits Chapter 19 Scheduler and Batch Apex Scheduler Apex Sample apex Scheduler with Real time scenarios. Chapter 20 Batch Apex Methods Sample Batch Apex with Real time scenarios. Chapter 21 Custom Settings Overview List Custom Settings Hierarchy Custom Settings Chapter 22 Dynamic Apex Dynamic SOQL Dynamic SOQL Dynamic DML Chapter 23 Salesforce Packages Managed Package Un Managed Package Chapter 24 Real time Examples

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