Admin Guide Web Hosting (Windows Websites) MailStreet Hosting Control Panel (CP)

Transcription

1 Admin Guide Web Hosting (Windows Websites) MailStreet Hosting Control Panel (CP) DOCUMENT REVISION DATE: October, 2009

2 Web Hosting Admin Guide / Table of Contents Page 2 of 112 Table of Contents HOW TO USE THIS WEB HOSTING CP ADMIN GUIDE... 4 GETTING STARTED WITH WEB HOSTING... 4 Other Menu Options & Subscriptions... 4 DOCUMENTATION OVERVIEW... 5 TERMINOLOGY... 5 What is an Account... 5 What is a Subscription... 5 What are Resources... 5 DOCUMENTATION TYPOGRAPHICAL CONVENTIONS... 6 CANCELLING SERVICE... 7 CANCELLATION ISSUES TO CONSIDER... 7 ADMINISTRATOR CONTROL PANEL GENERAL USE... 8 LOGGING INTO THE SYSTEM... 8 MULTIPLE SUBSCRIPTION SERVICES... 9 NAVIGATION... 9 ACCESS TO SUPPORT RESOURCES WINDOW SEARCH OPTIONS MANAGING DOMAINS ACCESS TO DOMAIN INFORMATION HOSTING DOMAIN OVERVIEW ALL DOMAINS Add existing domain registered elsewhere Add New Subdomain Register New Domain Purchase New Domain Transfer Domains MANAGING DNS RECORDS (MX, A, CNAME, ETC.) MAILSTREET WEB HOSTING ADDITIONAL REFERENCE & INTRODUCTION ADDITIONAL WEB HOSTING RESOURCES INTRODUCTION TO TOP-LEVEL, SECOND-LEVEL, AND THIRD-LEVEL DOMAIN NAMES ACCESS TO WEB HOSTING FEATURES WEB HOSTING SUBSCRIPTION DOMAIN MANAGEMENT DOMAIN OVERVIEW MENU DATABASES CREATE A MICROSOFT SQL DATABASE FIND AND VIEW A DATABASE Manage a Database DATABASE USERS ALLOWED WEBSITES MANAGING YOUR WEBSITE(S) WEB SPACE MENU GENERAL INFORMATION ABOUT YOUR WEBSITE TOOLS TO CREATE YOUR WEBSITE Parallels Plesk Sitebuilder Microsoft Office FrontPage Using FTP to Transfer Website Files to Your Website Performance Logging Default Documents Error Documents... 56

3 Web Hosting Admin Guide / Table of Contents Page 3 of 112 MIME Types IIS Application Pool MANAGING FILES MANAGING DATABASE SOURCE NAME (DSN) WEBSITE STATISTICS & REPORTING INSTALL WEB STATISTICS ON DOMAIN Visualize Domain Statistics AWSTATS WEB STATISTICS RESOURCE USAGE SERVICE USERS ADD SERVICE USERS CHANGE DOMAIN OF SERVICE USERS MODIFY CURRENT SERVICE USERS STATISTICS & ANALYSIS RESOURCE USAGE MANAGING YOUR ACCOUNT (MY ACCOUNT) UPDATING ACCOUNT CONTACTS ADDING OR DELETING ADMINISTRATOR USERS BILLING DOMAIN MANAGEMENT Register New Purchasing a Domain Transfer Existing Renew SUBSCRIPTION MANAGEMENT Cancelling Service -- Cancel Subscriptions Expire Soon Expired Subscriptions Renew Subscription Buy New Subscription UPGRADE WIZARD Buy Additional Resource Change Subscription Plan MY FINANCIAL INFO Invoice History Open Orders Payment Methods MY CONTACT INFO Account Info Personal Info Users Notification Methods PLEASE NOTE: This MailStreet Hosting Control Panel Support Resources section is updated periodically as new customer resources are added to assist customers with the use of their hosted services. You should occasionally check for updates to these support resources by logging into the Admin Control Panel and selecting the Support menu option under the Hosting menu.

4 Web Hosting Admin Guide / Introduction Page 4 of 112 Welcome to the MailStreet Hosting Control Panel (CP) for Web Hosting Administrators The MailStreet Hosting Control Panel (Hosting CP) is your gateway to all of the administrative functions that you can perform on your MailStreet account, including billing information, adding domains to your account, ordering new services, and more. How to Use this Web Hosting CP Admin Guide This Web Hosting CP Admin Guide defines all of the menu options and features within the Control Panel that allows you to manage your Web Hosting subscription service: All Domains: Manage the domains associated with all of your account subscriptions. Hosting: Access the control panel to manage your hosting services My Account: View, edit, and manage information related to your account. Billing: Review past bills or change your credit card information, etc. Select Subscription: Toggle between access to your various subscriptions with MailStreet Help & Support: Obtain access to support resources Logout: End your Admin Control Panel session Getting Started with Web Hosting For most customers who have ordered their Web Hosting service through the MailStreet website shopping cart, the domain used for ordering the Web Hosting service is already associated with your account. There is no need to use the All Domains menu to begin using your service. Typically you will utilize the Hosting Web Space menu options to do the following: View Website Configuration information about your Website Setup DSN Management parameters to setup Database Source Names Access File Manager to manage file transfers to your Website. Other Menu Options & Subscriptions Beyond the Hosting Web Hosting menu options used to manage the Web Hosting functionality, the other menu options outlined in this guide allow you to manage other aspects of your account. Additionally, you may order other hosted services through the Billing option and manage those services by using the Select Subscription menu to select between multiple subscription services.

5 Web Hosting Admin Guide / Introduction Page 5 of 112 Documentation Overview The primary audience for this Hosting Control Panel Administration Guide for Web Hosting is account administrators who are responsible for setting up Exchange hosting services for users in your company. To better use this guide please review the following which will help you understand the information presented in this documentation. Terminology Prior to using this Hosting Control Panel Administration Guide for Web Hosting please note the following information which will help you use this guide and understand some of the terminology associated with MailStreet hosted accounts. What is an Account An account is a membership in the MailStreet Hosting Control Panel (CP). An account keeps track of personal information, such as a user profile, billing history, purchases, etc. A number of users may be registered to manage an account. Each registered user may be granted different access rights within the Hosting CP. What is a Subscription A subscription is a package, or bundle, of hosting services provided by MailStreet to the customer, with pre-set prices and terms of service including upgrades/downgrades availability, refunds policy, subscription periods, and a variety of other settings that depend on the type of services. Services included in a service plan are typically a combination of features (Exchange mailboxes with spam prevention, etc.) along with a quantity of the service provided. Complementary services can be added optionally during the initial purchase or later, after the subscription is setup, as an add-on Resource. What are Resources A Resource is an itemized service that can be added, or subtracted, from the batch of services that define a Subscription.

6 Web Hosting Admin Guide / Introduction Page 6 of 112 Documentation Typographical Conventions The following formatting conventions are used throughout this guide. FORMATTING CONVENTION TYPE OF INFORMATION EXAMPLE Bold Used to identify screen names and input fields. The Add New Domain screen is displayed which [Bold brackets] Used to identify buttons and icons on a screen which are used to accept data input or navigate to a new screen. Complete this screen and click the [Next >>] button. Bold Menu Navigation Options Used to define a series of menu options selected in order. Each individual menu choice is separated by the divider icon. To make new domain purchases utilize the Billing Domain Management Register New function from the main menu. Dark Blue Underline Used to identify a hyperlink on a screen. Click on any of the Select links under the Select column in order to access that subscription s main menu screen. Bold Italic Bright Blue Used to identify a hyperlink to a different section of the documentation guide. Click on these links to quickly access the referenced information. To make new domain purchases utilize the Billing Domain Management Register New function from the main menu >> Clicking on the link above will take you to the documentation guide page where this information can be found.

7 Web Hosting Admin Guide / Cancelling Service Page 7 of 112 Cancelling Service You may cancel your hosting service(s) with MailStreet at any time by cancelling your subscription through the Billing Subscription Management menu option. Please see Billing Subscription Management Cancelling Subscriptions for detailed information on how to cancel your subscription(s) with MailStreet Cancellation Issues to Consider Once you have cancelled your subscription(s) with MailStreet you will no longer have access to our hosting environment. Therefore, BEFORE you process your cancellation request we suggest that you do the following: 1) Change your DNS Record settings accordingly so that web requests are no longer routing to the MailStreet Hosting environment. 2) Backup any Website data that is important for you to keep by downloading the data to a local personal computer using any HTML management software such as FrontPage, etc.

8 Web Hosting Admin Guide / Access to the Admin CP Page 8 of 112 Administrator Control Panel General Use There are a few basics that you will encounter repeatedly when using the MailStreet Hosting Control Panel for Administrators. This section quickly reviews how to log into the system, how to access your subscription services for those accounts with multiple subscriptions, and how to search for specific Users/Items within the Admin Control screens. Logging into the System 1) Go to the MailStreet Hosting CP Website at You should see a log-in screen similar to the one below. Enter your administrative login (not your actual mailbox ID or address) that you created when you signed up for the MailStreet service. Type your username and password, and click the [Login] button. Contact MailStreet Support at if you have trouble logging into the Control Panel. 2) Once you have successfully logged in, most users will see the Hosting Configuration & Administration screen, similar to the one below. From this screen, you can make changes to your Exchange mailboxes, SharePoint sites, or domains, etc. Along the topmost blue menu ribbon you will find the main navigation to various sections of the Admin Control: All Domains: Manage the domains associated with all of your account subscriptions. Hosting: Access the control panel to manage your hosting services My Account: View, edit, and manage information related to your account. Billing: Review past bills or change your credit card information, etc. Select Subscription: Toggle between access to your various subscriptions with MailStreet Help & Support: Obtain access to support resources Logout: End your Admin Control Panel session

9 Web Hosting Admin Guide / Access to the Admin CP Page 9 of 112 Multiple Subscription Services Optionally, for those accounts with multiple subscriptions, you may view and access your subscription services by selecting the Select Subscription menu item. From this screen you can toggle between subscriptions or set any of the subscriptions as your default view when first logging into and accessing the Control Panel: Click on any of the Set as default links under the Default column to identify the subscription to be displayed when first accessing the MailStreet Hosting Control Panel. o The current Default is indicated in this column as a green Default icon without the Set as default link. Click on any of the Select links under the Select column in order to access that subscription s main menu screen Navigation You may access the main menu features of the Admin Control Panel to navigate in one of three ways: 1) Click on the main menu window icons/links to display a new screen of information. 2) Select the menu options from the left-side navigation panel. Clicking on a menu item expands the menu so that you may drill down in the menu structure. 3) Use the breadcrumbs along the top of the Admin Control screen to quickly access the menu structure.

10 Web Hosting Admin Guide / Window Search Options Page 10 of 112 Access to Support Resources A number of support resources to include documentation, video tutorials, etc., have been created to assist all customers with using their MailStreet hosted services. 1) You may access these support resources from the Support link on the main Hosting Configuration & Administration page, or from the left side menu navigation: Hosting Support: 2) The Support page displays a list of links for each product. Clink on any link to access the support resource selected for your review. NOTE: New support resources are added periodically, so this page will change with updates over time. Please check back for new support resources periodically. Additionally, if you have a request for a support resource that you feel would be helpful to the use of our services, please send an to [email protected].

11 Web Hosting Admin Guide / Window Search Options Page 11 of 112 Window Search Options Depending upon the size of your account, you may never need to utilize the Control Panel Search Options that are displayed at the topmost part of many windows that are displayed in the Control Panel. However, for larger customers that create a large number of mailboxes, Contacts, etc., the Search Options provide a manner for Admins to quickly locate the information they wish to work on without having to scroll through multiple pages. The Search Options inputs will change depending upon the nature of the window being displayed, but in general at any time you may use one, or more, of the Search Option input fields to help you locate information within a large list of information currently displayed. To perform an item search within any window containing the Search Option fields do the following: 1) Enter a valid entry of a search parameter in one, or more, of the Search input fields displayed. If you enter information in more than one Search input field, that acts as an and search whereby ALL parameters entered must be met in order to locate the item. NOTE: In the bottom left corner of any window, there is an Items per page: 25, 50, 100 toggle that allows you to click on any of the numbers listed to determine how many items are displayed on the page. The default is 25 items displayed per page.

12 Web Hosting Admin Guide / Window Search Options Page 12 of 112 2) Click on the [>] button to initiate the search. The item(s) found will be displayed so that you can manage the information located from the Search as needed. NOTE: On some screens this icon may be replaced with a Search link that performs the same function. 3) To clear the Search input fields, so that you may re-enter new Search parameters, click on the Reset Search hyperlink located under the Search: label. This will clear the information previously entered so that you may start a new Search.

13 Web Hosting Admin Guide / Domains Introduction Page 13 of 112 Managing Domains The MailStreet Hosting Services CP has the ability to host and manage DNS services for your domain name(s). Whether you purchase a new domain through MailStreet, transfer an existing domain for MailStreet hosting, or simply point your DNS Records to MailStreet, MailStreet Hosting Services can be your single administrative Control Panel for DNS, as well as your hosted Exchange, SharePoint, Shared Website, and other services. If you have your domain registered and DNS records hosted outside of MailStreet, you can still point specific records within your external domain DNS Records to MailStreet if you wish to host your or web hosting services with MailStreet. Example for DNS Hosted Elsewhere: 1) Point your MX records to MailStreet for Exchange hosting, 2) Point your A Records to MailStreet for Web Hosting Each customer account must have at least one domain for Exchange, SharePoint, and Shared Website hosting to function. This domain, registered on the Internet, can be any standard.com,.net,.org, etc. that is hosted by MailStreet or a third-party provider. Upon signup with MailStreet, customers can purchase/register new domain names, or associate a domain name you already own with the MailStreet services. The domain(s), that have been associated with a MailStreet hosted service, are what enable MailStreet to send and receive or host SharePoint sites or Websites using your mycompany.com domain. Access to Domain Information There are two (2) locations within the MailStreet Hosting CP where Admins can manage domain related features. 1) The main menu option All Domains, along the topmost blue menu ribbon, is the option to choose to access all domain-related features, to include adding new domains that are hosted with other DNS hosts, purchasing new domains, etc. The domains listed in this menu option represent ALL customer domains associated with your account across ALL subscriptions. 2) Under the Hosting Domain Overview menu path, those domains that have been associated with the currently selected MailStreet subscription can be accessed for review and management.

14 Web Hosting Admin Guide / Hosting Domain Overview Page 14 of 112 Hosting Domain Overview The Domain Administration feature of the Hosting options is utilized to manage domains that have been associated with the currently selected MailStreet subscription for hosted services. NOTE: Utilize the All Domains function from the main menu for access to domain related functions that are not yet associated with a MailStreet subscription, to include the purchase of new domains, etc. 1) To access existing domains associated with the currently selected MailStreet subscription, log into the Control Panel, and access Hosting Domain Overview from the left-side navigation or main menu links. You should see a screen similar to the following: 2) Click the Domain Administration link from left-side navigation or main menu links to see a list of domain names associated with your account in the MailStreet Hosting Services Control Panel. 3) The domain name(s) associated with the currently selected subscription are listed in the Domain name column and the various subscriptions to which the domain(s) are linked are listed under the hosting columns depending upon the nature of the subscription(s) utilized by each domain(s). Click on any domain name link under the Domain name column to review details associated with the corresponding domain. In this example, the domain zzmailstreetcustomer.com is associated with both a Microsoft Exchange Mail Hosting subscription and a SharePoint 3.0 Web Hosting subscription (the 100mb SharePoint site that is part of the Exchange subscription). NOTE: from this screen you can click the [Add New Subdomain] button to create a subdomain for any domains currently listed on the Domain Administration screen. See Creating a Subdomain in the All Domains section for additional instruction on creating a subdomain.

15 Web Hosting Admin Guide / Hosting Domain Overview Page 15 of 112 4) The Summary tab is displayed for the domain selected. From this screen you can review details associated with the domain by clicking on any of the links displayed. There are also additional tab(s) that allow you to access DNS information specific to the domain selected. Optionally if subscribed, access to other hosting service details of the domain are displayed on other tabs (a SharePoint tab in this example). See the All Domains section for detailed instruction on all other features related to domain management.

16 Web Hosting Admin Guide / All Domains Page 16 of 112 All Domains When going through the Online Shopping Cart to order your MailStreet service (Exchange, SharePoint, etc.) a domain name was associated with your MailStreet service(s) purchased. Through the MailStreet Admin Control Panel you can manage the domains associated with your MailStreet accounts, as well as purchase additional domains to associate with any MailStreet subscriptions of our hosted services, or perform other functions associated with domain name management. NOTE: You may also make domain purchases utilizing the Billing Domain Management Register New function from the main menu. 1) To access existing domains associated with any MailStreet subscription and to perform all other domainrelated management functions log into the Control Panel, and click the All Domains menu from the topmost blue menu bar. 2) The All Domains window is displayed with a listing of all domains currently associated with a MailStreet subscription. You may click on any domain listed under the Domain name column to access details associated with the domain. Click on any of the buttons listed on this page to access features associated with management of domain names. Each feature is covered in the sections to follow.

17 Web Hosting Admin Guide / Add Existing Domain Registered Elsewhere Page 17 of 112 Add existing domain registered elsewhere You can associate multiple domains that you own to your MailStreet hosted services. MailStreet recommends that when you associate domains with MailStreet hosted services that you point the DNS hosting to MailStreet as well so that you can manage the DNS settings through this Admin Control. 3) From the All Domains screen above, click on the [Add existing domain registered elsewhere] button to assign another domain name that you own, but a domain that is being hosted by another DNS hosting company, to a MailStreet hosting subscription. IMPORTANT: For MailStreet to host your domain DNS records (Zone management ability checked), you must log into your DNS registrar account and point the DNS Records for the associated domain to: ns0.collaborationhost.net ns1.collaborationhost.net 4) The Add New Domain screen is displayed which allows you to assign a new domain to MailStreet hosted service(s). Complete this screen and click the [Next >>] button. Domain: Enter the domain to be associated with an MailStreet Service Subscription: Your various account subscriptions are available from this pull-down menu. Select the subscription to which the domain will be associated. Zone management ability: Check this box if the DNS records with the associated domain are to be hosted with MailStreet so that the domain settings can be managed via this Admin Control o If left unchecked you must change the appropriate DNS records that are required insure that your MailStreet service is functioning properly: MX Record for Exchange hosting A Record for SharePoint services hosting Optional: Web Hosting: Select from the dropdown if the domain is to be associated with a webhosting service: o None: No web hosting services o SharePoint: You wish to associate this domain with a SharePoint site o Web hosting: You wish to associate this domain with Web hosting services Optional: Mail Hosting Hosting Microsoft Exchange: Select this drop-down option if you want to associate this domain with an Exchange account. (In this example the customer-owned domain my2ndcompany.net is being associated with MailStreet hosted Exchange service {a domain alias} and the DNS zone will be managed via this MailStreet Admin Control)

18 Web Hosting Admin Guide / Add Existing Domain Registered Elsewhere Page 18 of 112 5) The Domain creation summary message is displayed. The Summary section lists details associated with this domain, the MailStreet service and the associated name server settings. Click the [Finish] button. Note that the MailStreet name servers (ns0.collaborationhost.net, ns1.collaborationhost.net) are listed as the Name Servers since this was setup for Zone Management. You will need to POINT the associated domain s Name Server settings to these settings so that the DNS Records can be managed via the MailStreet Hosting CP. You do NOT need to transfer the domain, simply point the NS Records of the domain as indicated. 6) The Domain Administration screen is displayed with an updated list of Domains associated with your account. If the In Sync column is displaying a yellow No icon, you will not be able to utilize the domain for your various hosting services until it is updated to the In Sync status of Yes. NOTE: The new domain status may require manual approval by MailStreet to prevent customers from accidentally trying to register a domain they do not own, such as yahoo.com. Once this domain status has been updated to Yes in the In Sync column addresses and SharePoint sites can begin using this domain. You may only register domains that you own. Public domains such as gmail.com, Comcast.net, aol.com, etc. may not be registered as a customer domain. NOTE2: This section refers to pointing domains registered with a domain registrar to MailStreet for domain record hosting. This does NOT transfer registration ownership of the domain to MailStreet; only the hosting of the DNS records. You may only register domains that you own. Public domains such as gmail.com, Comcast.net, aol.com, etc. may not be registered as a customer domain

19 Web Hosting Admin Guide / All Domains Add New Subdomain Page 19 of 112 Add New Subdomain Subdomains add a prefix to an existing domain and are most often used for Web hosting purposes to create a test area for web development purposes (ex: development.mydomain.com) or to setup a SharePoint site (ex: intranet.mydomain.com, SharePoint.mydomain.com, etc.). You can utilize the Domain Management features to add a subdomain to any domain that you have associated with a MailStreet hosted service. 1) To add a subdomain to a current domain associated with a MailStreet service click the Domain Administration link from left-side navigation or main menu links to see a list of domain names associated with your account in the MailStreet Hosting Services Control Panel. Click on the [Add New Subdomain] button. 2) The Add New Subdomain screen is displayed which allows you to assign a new subdomain to a current MailStreet associated domain name. Complete this screen and click the [Next >>] button. DNS hosting Subdomain name: Enter the subdomain prefix title in the input field. From the drop-down menu select the domain name to which the subdomain name is to be assigned. Optional: Hosting Hosting:/Subscription: If this subdomain is to be used for Webhosting, or SharePoint services, make the choice from the drop-down menu. Additionally, if this option is chosen you need to assign the subdomain to an account subscription. o NOTE: In this example the subdomain is being used as the 100MB SharePoint Site included as part of the Exhange & SharePoint subscription. Optional: Mail Hosting Exchange:/Subcription: If this subdomain is to be used for an Exchange account make the choice from the drop-down menu. Additionally, if this option is chosen you need to assign the subdomain to an account subscription.

20 Web Hosting Admin Guide / All Domains Add New Subdomain Page 20 of 112 3) Optional: In the event the subdomain is being used for either or web hosting services the Add new Subdomain wizard allows you to setup the service for the subdomain in the subsequent steps. From the Add new Subdomain screen select the Service User to be the administrator of the service and click the [Next>>] button: New Service User: Select this option if the user desired to administer the service has yet to be created. Existing Service User: Select this option if the user desired to administer the service has been created. Select the desired administrator for this service from the drop-down menu. 4) Complete any additional screens needed to setup the service and click the [Next>>] button to proceed through each subsequent step. The Domain creation summary is displayed at the completion of the service setup wizard. Click the [Finish] button at the end of the setup wizard to complete setup of the service. Note that the size of the SharePoint site associated with the subscription selected (100mb as part of the Exchange and SharePoint subscription) is displayed as part of the Storage quota.

21 Web Hosting Admin Guide / All Domains Add New Subdomain Page 21 of 112 5) The All Domains screen is updated to show the new subdomain added to your account. Note that any subdomains are listed under their parent domain and slightly indented to indicate that it is a subdomain. In this example, the SharePoint 3.0 Site service that is associated with the subdomain is also indicated under the Web Hosting column.

22 Web Hosting Admin Guide / All Domains Register New Domain Page 22 of 112 Register New Domain Purchase New Domain This option is similar to buying a new domain and is documented in detail in the Billing Domain Management Register New section of this documentation. A quick overview of this feature follows: 1) From the All Domains window click on the [Register New Domain] button. The Register New Domains window is displayed so that you may start the process of purchasing a domain. 2) In the Domain Information Check Domain input field enter the domain name that you wish to purchase. Click the [Next>>] button to initiate an Internet search for the domain name entered. 3) The Admin Control searches the Internet and displays a list of all available domains that match, or resemble, the domain name entered on the Select Your Domain screen. If any of the domains listed represent a domain that you wish to purchase, click on the radio button in front of the desired domain name and click the [Next>>] button. Optionally, if the domain search does not meet your criteria for purchasing a domain name, click the [Cancel] button to return to the Register New Domain: Check Domain Name screen so that you may begin a new search. 4) The Choose Subscription Period screen is displayed. Select the registration period for this new domain purchase from the options displayed and click the [Next>>] button. MailStreet recommends that all new domain purchases subscribe to the 2 Year Period option. This option provides our customers with a better value and is easier to manage than a single year subscription period. 5) The Select Hosting for Your Domain screen is displayed. This screen allows you to assign the domain being purchased to an MailStreet hosted service. Select the desired subscription option displayed and click the [Next>>] button. 6) The Confirm Order screen is displayed so that you may review the domain purchase prior to finalizing the order. Click on the [Place Order] button to make the domain purchase. Your account will be billed accordingly and the domain is registered on your behalf and hosted by MailStreet. The proper domain records required to setup the subscription service associated with this domain are automatically created. You may update any of the DNS Records for this newly registered domain through the Hosting Domain Management features of the Admin Control. Transfer Domains This option assists in transferring the registration of your domain from your current registrar to MailStreet so that all future registration updates to the domain are managed through the MailStreet Hosting Admin Control Panel. This feature is documented in detail in the Billing Domain Management Transfer Existing section of this documentation.

23 Web Hosting Admin Guide / Manage DNS Records Page 23 of 112 Managing DNS Records (MX, A, CNAME, etc.) MailStreet Hosting Services has the ability to host and manage DNS services for your domain name(s). Whether you purchase a new domain through MailStreet or transfer an existing one, MailStreet Hosting Services can be your single administrative Control for DNS, as well as your hosted Exchange, SharePoint, Web, and other services. IMPORTANT: If you have your domain registered and DNS hosted outside of MailStreet, you can still create DNS records at your DNS host account for your domain that route (MX Records) and Web Hosting/SharePoint services (A Records) to your MailStreet-hosted environment. If you are not certain of the proper DNS record settings required to take advantage of MailStreet hosted services, please contact our support staff at or see item 7) below. 1) To manage your DNS settings for those domains, and sub-domains, associated with a MailStreet hosted service, access the All Domains menu (or optionally Hosting Domain Overview Domain Administration from the left-side navigation or main menu links). All of the domains, and sub-domains, associated with your MailStreet hosted services are listed so that you may access the DNS records associated with each. 2) Click the hyperlink of the domain name DNS records you wish to manage. The name of the domain is listed on the screen to identify the domain with which you are working as the example shown below. The default Summary tab displays the overall status of the domain and the MailStreet services that are subscribed to the domain. DNS Hosting: This section indicates if the associated domain is hosted with MailStreet (DNS Management = Enabled ) in which case the DNS records of the domain can be managed via this Admin Control. The View Details link provides access to the domain name server records associated with this domain. Web Hosting: This section indicates if there are MailStreet Web Hosting and/or SharePoint Site hosting services associated with this domain. Click on the Add Hosting/Remove Hosting link to change the status of web hosting services associated with this domain. o In this example no web services are associated with the my2ndcompany.net account at this time. Only Exchange services are associated with this account (See below). Mail Hosting: This section indicates if there are MailStreet Microsoft Exchange services associated with this domain. Click on the Add Hosting/Remove Hosting link to change the status of mail hosting services associated with this domain. Subdomains: This section indicates if there are subdomains associated with this domain and the type of services associated with the subdomain.

24 Web Hosting Admin Guide / Manage DNS Records Page 24 of 112

25 Web Hosting Admin Guide / Manage DNS Records Page 25 of 112 3) Click the DNS tab to view details of this domain from which you may add, or modify, the domain s actual DNS records. Depending on whether your DNS is hosted with MailStreet or hosted by a third-party, you will see screens similar to the following: External Domain (DNS Records hosted with another provider): no DNS changes can be made via MailStreet Hosting Services Admin Control for domains where the DNS records are hosted with another provider. o o If you need to make changes to the DNS records of such domains you will need to access your account with the DNS host provider and make those changes within that account. Optionally, click on the [Change DNS Hosting to Internal] button to assign this MailStreet Hosting CP as the DNS Host of choice for this domain. You will need to assign the domain to a current MailStreet subscription and update your DNS hosting records with the domain s current registrar. o NOTE: This requires that you update your DNS Records with your current registrar to point to Ns0.collaborationhost.net Ns1.collaborationhost.net Domain and DNS Records hosted at MailStreet: You may make changes to current DNS records, and/or add new DNS Records to domains hosted by MailStreet through this Admin Control. 4) Click the DNS Records sub-tab just below the DNS main tab. You can now click on any NS, MX, TXT, A, or CNAME record hyperlink to modify it from the Host column. To add a new DNS record for this domain click the [Add New DNS Record] button to add an additional entry. Note that the NS (Name Server) records cannot be changed as they represent the MailStreet name servers

26 Web Hosting Admin Guide / Manage DNS Records Page 26 of 112 5) From the Select DNS record type drop-down menu select the type of DNS record to be added and then click on the [Next>>] button.

27 Web Hosting Admin Guide / Manage DNS Records Page 27 of 112 6) Depending upon the nature of the DNS record to be created, the appropriate screen is displayed so that you may enter the parameters needed to create a new DNS record. Enter the parameters needed to define this DNS record and click on the [Finish] button to complete the addition of this DNS record to the domain name. 7) Following are the various DNS record settings to utilize for MailStreet hosted Exchange service: MailStreet Hosting ALL DNS Records (check Zone management ability for the domain). At your domain registrar point the domain s DNS records to: o Ns0.collaborationhost.net o Ns1.collaborationhost.net For domains that are registered and hosted elsewhere (not MailStreet) you can leave your DNS with your registrar, or DNS host and simply update the MX and CNAME records within your DNS Records as follows: MX Records routing for Exchange only (DNS hosted elsewhere): o Server1.inboundmx.com preference 10 o Server2.inboundmx.com preference 20 CNAME record for Exchange only (DNS hosted elsewhere): o Autodiscover.yourdomain.com that routes to autodiscoverredirect.collaborationhost.net

28 Web Hosting Admin Guide / Web Hosting Introduction Page 28 of 112 MailStreet Web Hosting Additional Reference & Introduction Additional Web Hosting Resources The sections that follow in this Web Hosting Admin Guide cover the MailStreet Hosting CP for Web Hosting services as well as a quick overview of transferring files to your Web Space using a FTP session. There are more advanced topics related to creation of Web Sites and file management that are provided as additional resources outside of this Admin Guide. Click on the TITLE of each Web Hosting Resources listed below to view the Title selected. TITLE DESCRIPTION Web Hosting Tutorial Videos Video Demos (13) Plesk SiteBuilder Guide FrontPage 2002 User Guide PDF Documentation PDF Documentation Introduction to Top-Level, Second-Level, and Third-Level Domain Names HELPFUL TIP: MailStreet s web hosting service supports multi-level domain names. The last segment in every domain is the top-level domain. The segment listed after the last dot in the full name is the top-level domain. In the example below, the top-level domain is com. 3 RD LEVEL 2 ND LEVEL TOP LEVEL The second-level domain is located just before the last dot in the full name. In the example above, the secondlevel domain is example. The third-level domain is the next highest level in the domain name hierarchy below the second level domain and the segment that appears directly to the left of the second level domain. In the example below, sales is the thirdlevel domain. sales.example.com 3 RD LEVEL 2 ND LEVEL TOP LEVEL Third-level domain names are not required. However, the use of third-level domain names can usually add clarity to domain names and make them more user-friendly. Third-level domain names can also be used for Google Adwords optimization, product landing pages, and server load-balancing.

29 Web Hosting Admin Guide / Web Hosting Introduction Page 29 of 112 Access to Web Hosting Features If your account has multiple subscriptions, you will need to access the Web Hosting features through the Select Subscriptions main menu option along the top-most blue menu ribbon and select the Windows Website subscription. 1) Once you have selected the Windows Website subscription, you will see the Hosting Configuration & Administration screen, similar to the one below. From this screen, you can manage the features associated with your Windows Website subscription. Along the topmost blue menu ribbon you will find the main navigation to various sections of the Admin Control: All Domains: Manage the domains associated with all of your account subscriptions. Hosting: Access the control panel to manage your hosting services for the subscription selected (Web Hosting in this example) My Account: View, edit, and manage information related to your account. Billing: Review past bills or change your credit card information, etc. Select Subscription: Toggle between access to your various subscriptions with MailStreet Help & Support: Obtain access to support resources Logout: End your Admin Control Panel session

30 Web Hosting Admin Guide / Web Hosting Subscription Domain Management Page 30 of 112 Web Hosting Subscription Domain Management Domain Overview Menu If your primary account is a Web Hosting (Windows Website) account, then during the ordering process a domain was associated with your Web Hosting subscription. However, many accounts may have multiple hosting subscriptions, in which case it is possible that a domain name has yet to be associated with a Windows Website subscription in order to create a website for your account. The All Domains main menu option displays all domains associated with ALL of the subscriptions that are part of your MailStreet account. Optionally, the Hosting Domain Overview option provides access to the domain associated with the selected subscription. To view the domain associated with the selected Web Hosting subscription do the following: 1) Click on the Domain Overview icon/link from the main menu or from the left navigation menu. 2) Click on the Domain Administration link on the Domain Overview page or from the left navigation menu to access the domains associated with this Web Hosting subscription. In this example a domain has yet to be associated with the subscription.

31 Web Hosting Admin Guide / Web Hosting Subscription Domain Management Page 31 of 112 3) Check the domains associated with your account to determine if you have a domain that you wish to setup for web hosting by clicking on the All Domains main menu option. The domains associated with ALL of your hosting subscriptions are listed on this screen In this example the domain my3rdcompany.us has an Exchange subscription associated with it, but no Web Hosting subscription. You can link a domain to the Web Hosting subscription from this window. Optionally, utilize the All Domains features to register, add,or transfer a domain that you wish to utilize for the Web Hosting service. 4) Click on any domain listed under the Domain name column that does not yet have any subscription associated with it under the Web Hosting column. The Summary tab window of the selected domain is displayed. Under the Web Hosting section of this window, click on the Add Hosting link to assign this domain to a Web Hosting subscription.

32 Web Hosting Admin Guide / Web Hosting Subscription Domain Management Page 32 of 112 5) The Add Web Hosting window is displayed so that you can assign the type of Hosting subscription to be linked to this domain. From the drop-down menu select the Website (Microsoft IIS) subscription and then click the [Next>>] button. 6) The Webspace Settings window is displayed indicating that the domain name has been associated with the webspace for this Windows Website subscription. Click on the [Next>>] button. 7) On the next screen a summary message is displayed. Click on the [Finish] button to finalize your association of the selected domain to the Windows Website subscription. Optionally, at any time you click on the [Cancel] button to abort this process, or the [<<Back] button to step backward through the wizard to change any inputs.

33 Web Hosting Admin Guide / Web Hosting Subscription Domain Management Page 33 of 112 8) The Summary tab for the domain is once again selected with the Web Hosting section updated to reflect the changes implemented. You may click on any of the associated links to View Details, Change Hosting, or Remove Hosting for the domain. 9) You will note that under the All Domains window, the domain has been updated to reflect the new Web Hosting subscription has been added to the domain my3rdcompany.us.

34 Web Hosting Admin Guide / Databases Page 34 of 112 Databases The MailStreet Hosting Control Panel provides tools to create and manage Microsoft SQL databases: 1) To access the management tools for Databases, click on Hosting Databases from the main menu window, or the left navigation menu. The Databases window similar to the following is displayed. Create a Microsoft SQL Database By default, there are no databases created and the table is empty. 2) To create a database, click the [Add new database] button. 3) The Add new database screen is displayed. Fill out the form and click the [Next>>] button. In this example the database is called SQLDemoDB

35 Web Hosting Admin Guide / Databases Page 35 of 112 4) A summary of the new database information is displayed. Click the [Finish] button to finalize the creation of the new Microsoft SQL database. Optionally, click the [Cancel] button to abort the process of creating a new database. 5) The Databases screen is updated to list the newly created database. Find and View a Database After databases have been created, you can access and view the details associated with the database(s). 1) To view details of a named database, click on Hosting Databases from the main menu window, or the left navigation menu. The Databases window is displayed. Select the database by clicking on the databasename link from Database name column.

36 Web Hosting Admin Guide / Databases Page 36 of 112 2) The databasename screen is displayed which contains three (3) tabs of information related to the database. The General tab is shown by default. Important information on the General tab screen: Database manager link Database name Database type Data size & limit Transaction log size & limit Status Internal hostname Host port 3) Click on the [Edit] button to access the Data size limit: and Transaction log size limit: input fields if you need to change the settings for those fields. Click the [Submit] but to accept any changes made. 4) To log into and manage the database, click the hyperlink located at the top of the screen next to the Browse Database manager: option. A new browser window appears and you are automatically logged into the WEB Data Administrator console.

37 Web Hosting Admin Guide / Databases Page 37 of 112 Manage a Database The Server and Database names are displayed at the top of the screen and you can create a new table or select a different management feature from the left menu. Server tools: Databases; edit, query, delete Import; import a.sql database that has already been created Export; export a database from the server to a local machine Security; manage roles and permissions Database tools: Tables; create, update, delete Stored Procedures; create, update, delete Query; create, update, delete Properties; view and update Users; manage accounts Roles; manage permissions

38 Web Hosting Admin Guide / Databases Page 38 of 112 Database Users After databases have been created, you can access and view the Users associated with the database(s). 1) To view details of a named database, click on Hosting Databases from the main menu window, or the left navigation menu. The Databases window is displayed. Select the database by clicking on the databasename link from Database name column. 2) The databasename screen is displayed which contains three (3) tabs of information related to the database. The General tab is shown by default. Click on the Users tab to access Users defind for the database. 3) When creating the database a default User was created. You can create additional Users by clicking on the [Add New User] button and following the New User Wizard to create a new database User. 4) To access the details of any User listed, click on the username link under the User Name column to access the User details. From this screen you can change the User s password.

39 Web Hosting Admin Guide / Databases Page 39 of 112 5) Click on the [Show Password] button if you need to know the User s password. Optionally, click on the [Edit] button to gain access to the Password input fields so that you may change the User s password. Allowed Websites The third tab option for a database is the Allowed Websites tab. This tab allows you to assign a database to multiple website domains if your subscription allows this feature.

40 Web Hosting Admin Guide / Web Space Menu Page 40 of 112 Managing Your Website(s) Web Space Menu If you have a domain associated with your Web Hosting subscription, you can manage your web site settings directly within the MailStreet Hosting Control Panel. 1) To access the management tools for your Web Hosting service, click on Hosting Web Space from the main menu window, or the left navigation menu. The Web Space window similar to the following is displayed: The tools to manage your website are divided into three major categories: WebSite Configuration: All the details about your website including: o FTP account and configuration o Performance o Logging o Default documents o Error documents o MIME types o IIS Application Pool File Manager: Manage the directory structure of your website DSN Management: ODBC database connection management 2) Click on any of these three menu icons/links from the Web Space main menu window, or the left navigation menu, to access the option selected.

41 Web Hosting Admin Guide / Web Space Menu Page 41 of 112 General Information about Your Website To gain access to general information about your website, click on the Hosting Web Space WebSite Configuration menu options. On the WebSite Configuration General tab all the most important summary information about your website is displayed on this screen: the host name, the state, the state of supported technologies, and information about your FTP site. There are three major functions that can be performed from this screen: Stop: Click this button to stop the service running your website Edit: Change any or all of the basic settings and FTP configurations visible on the screen Show Password: Click this button to display the FTP password on the screen

42 Web Hosting Admin Guide / Plesk Sitebuilder Page 42 of 112 Tools to Create Your Website You will want to create your website design, navigation, and content using a HTML editing software package and then transfer the files created with your web design software to the Web Hosting site using Windows FTP, or some other FTP software, to transfer the files from your local PC to the Web Hosting server. Parallels Plesk Sitebuilder MORE ABOUT SITEBUILDER: For more information please refer to the Parallels Plesk Sitebuilder User Guide, the link is provided at the beginning of this document. Parallels Plesk Sitebuilder consists of two parts: the Wizard and the Administrator Panel. With Plesk Sitebuilder Wizard, you can create sites by simply choosing the design preset you like and adding text and images. Then you can add picture galleries, blogs and online stores in a few clicks. You do not need to know any markup or scripting languages to have a site. The Administrator Panel is a tool for managing and maintaining web sites created in the Wizard. Plesk Sitebuilder 4.5 offers the following new features: Site Map module. Allows you to display a clickable hierarchical model of your site structure to visitors Removing design template from pages. You can now remove design template's layout and graphics from the desired pages. External Page module. Allows you to link site menu items to external web sites. Save button. A handy way to save changes you make while working on your site. Counter settings are moved to the Wizard. You can now enable a counter on your site at the Pages step of the Wizard, which previously required going to the Administrator Panel. Site visitor management is moved to the Wizard. You can now manage your registered visitors through the Registration module editor at the Edit step of the Wizard, which previously required going to the Administrator Panel. Updated WYSIWYG editor to fix a series of issues.

43 Web Hosting Admin Guide / Plesk Sitebuilder Page 43 of 112 Enabling Plesk Sitebuilder as the Content Management Tool There are two (2) built in options for managing content of your website: Plesk Site Builder and FrontPage Additionally webmasters may create their website files with any other HTML design tool and upload the files via the FTP site. 1) To activate Plesk Sitebuilder as the default content management option access the Summary tab of the domain associated with your website. Select Hosting Domain Administration Click the domain name hyperlink under the Domain Name column Summary tab.. The domainname.com window is displayed. Look for the Content Management section under the Web Statistics section of this window. 2) Click on the Create Site using Parallels Plesk Sitebuilder hyperlink. The screen will update to indicate that Plesk is being installed as your website content tool. Once installed, the Content Management section Content Management option will indicate that Parallels Plesk Sitebuilder is the default content management tool. 3) Once installed, access the Plesk Sitebuilder interface by navigating to the Content Management section once again. Select Hosting Domain Administration Click the domain name hyperlink under the Domain Name column Summary tab.. The domainname.com window is displayed. In the Content Management section under the Web Statistics section of this window, click on the Edit your site hyperlink to access the Plesk Sitebuilder interface

44 Web Hosting Admin Guide / Plesk Sitebuilder Page 44 of 112 4) This opens a new browser window containing the Plesk Sitebuilder interface: Access the Plesk Sitebuilder User Guide for detailed instruction on using the Plesk Sitebuilder tool for website design.

45 Web Hosting Admin Guide / Plesk Sitebuilder Page 45 of 112 Deleting/Removing Plesk Sitebuilder 1) If you want to delete your site, or if you decide to utilize FrontPage 2002 as your default content management tool, you will need to uninstall Plesk Sitebuilder as the default content management tool. From the Content Management section click on the Delete your site hyperlink. 2) A warning dialog window is displayed to insure that you wish to remove Plesk Sitebuilder. Click the [OK] button to delete the published website and reset the content management option. Alternatively, click the [Cancel] button to abort this function. 3) The screen updates to indicate that the reset of content management has been scheduled. 4) After the reset has been completed, the Content Management options will once again show both Plesk and FrontPage 2002 options. IMPORTANT: This procedure will delete your website content as part of the Content Management reset process. If you have website content that you want to re-publish you will need to first backup your website prior to implementing this procedure.

46 Web Hosting Admin Guide / FrontPage 2002 Page 46 of 112 Microsoft Office FrontPage 2002 MORE ABOUT FRONTPAGE: For more information please refer to the Microsoft Office FrontPage 2002 User Guide, the link is provided at the beginning of this document. Microsoft Office FrontPage 2002 is the Web site creation and management application with the tools, power, and features to help you produce professional sites that are dynamic and interactive. FrontPage 2002 empowers users with advances in three key areas: 1. Designing. New layout tools make it easier to design the site you want, giving you the precise layout control you need. Improved graphics support makes working with graphics from other applications much easier. 2. Coding. Use design tools to generate better code, or expand your code skills. Use built-in scripting tools for interactive results. With professional coding tools, write code faster, more efficiently, and with greater accuracy. 3. Extending. Build rich interactive Web sites using live data from a variety of sources. Easily develop dynamic XML data-driven Web sites in a WYSWYG (what you see is what you get) environment. And the enhanced publishing features help you get the Web sites you build on line in no time. Enabling FrontPage 2002 as the Content Management Tool There are two (2) built in options for managing content of your website: Plesk Site Builder and FrontPage Additionally webmasters may create their website files with any other HTML design tool and upload the files via the FTP site. 1) To activate FrontPage 2002 as the default content management option access the Summary tab of the domain associated with your website. Select Hosting Domain Administration Click the domain name hyperlink under the Domain Name column Summary tab.. The domainname.com window is displayed. Look for the Content Management section under the Web Statistics section of this window. 2) Click on the Install FrontPage hyperlink. The Install FrontPage screen is displayed. You will need to assign/create a Service User for FrontPage administration management. There is a default [email protected] User that may be selected from the Existing Service User option. Optionally click on the New Service User button to start the wizard to create a new Service User to be the FrontPage administrator. Click the [Next>>] button to continue.

47 Web Hosting Admin Guide / FrontPage 2002 Page 47 of 112 3) (Optional) If setting up a New Service User as the FrontPage administrator, the Install FrontPage screen displays input options to define this new Service User. Complete each input and click the [Next>>] button. 4) Click the [Finish] button to complete the setup of FrontPage as your content management tool. 5) A confirmation message is displayed indicating that FrontPage 2002 is set as the content management tool Access the FrontPage 2002 User Guide for detailed instruction on using the FrontPage 2002 for website design

48 Web Hosting Admin Guide / FrontPage 2002 Page 48 of 112 6) To access the FrontPage 2002 Authoring and Administrative URLs select Hosting Domain Administration Click the domain name hyperlink under the Domain Name column Summary tab.. The domainname.com window is displayed. Look for the Content Management section under the Web Statistics section of this window and click on the Edit Settings hyperlink. 7) The window is updated to display the Settings section. From this section you may click on either of the Administrative URL or Authoring URL hyperlinks as needed to manage your FrontPage content management related issues.

49 Web Hosting Admin Guide / FrontPage 2002 Page 49 of 112 Uninstalling FrontPage as the Default Content Management Tool 1) If you want to remove FrontPage 2002 as your default content management tool, in order to utilize Plesk Sitebuilder, etc. you will need to uninstall FrontPage as the default content management tool. From the Content Management section click on the Uninstall FrontPage hyperlink. 2) A warning dialog window is displayed to insure that you wish to remove FrontPage. Click the [OK] button to reset the content management option. Alternatively, click the [Cancel] button to abort this function. 3) The screen updates to indicate that the reset of content management has been scheduled. 4) After the reset has been completed, the Content Management options will once again show both Plesk and FrontPage 2002 options.

50 Web Hosting Admin Guide / File Transfer Page 50 of 112 Using FTP to Transfer Website Files to Your Website The following instructions show you how you can use Windows Internet Explorer and the File Transfer Protocol (FTP) to move your local website files to the Web Hosting server. HELPFUL TIP: You may also use other FTP clients to upload/download files to and from a local machine and server. To configure an FTP profile you need the FTP IP address, login, and password. By default FTP support is active and the URL of the FTP site is displayed. 1. Click the [Show Password] button. 2. Click the FTP URL hyperlink to access the contents of the wwwroot folder in a new browser window. The FTP root directory is displayed in a new browser window. At the top of the screen the FTP IP address is displayed and below the directory structure on the website. 3. To view the FTP site in Windows Explorer, as displayed below.

51 Web Hosting Admin Guide / File Transfer Page 51 of Click View on the Windows Internet Explorer toolbar menu and select Open FTP Site in Windows Explorer. 5. To access the files and folders of your website double-click the wwwroot folder. Now you can simply dragand-drop your website files from a local folder to your website.

52 Web Hosting Admin Guide / Performance Page 52 of 112 Performance You can access website performance information from the Hosting Webspace WebSite Configuration Performance tab. This feature manages connection configurations: limit, timeout, keep-alives, and maximum bandwidth. The following website performance configurations are set as defaults: Connections Limit: by default is set to 64 and is the number of imultaneous connections to the website Connections Timeout: by default is set to 512 seconds and is the number of seconds a connection can remain idle before the server closes that connection HTTP Keep-Alives: enabled by default to improve server performance. It is a message sent by one device to another to check that the link between the two is operating Maximum Bandwidth: by default is set to 2048 KB per second Click the [Edit] button to access these inputs to make changes as needed to enhance the performance of your website. Click the [Submit] button to accept the changes entered or the [Cancel] button to abort the input of any changes made. IMPORTANT: We suggest that only experienced web masters access and/or change the default settings. Make any changes with caution and only if you know how the changes are likely to affect the performance of your website.

53 Web Hosting Admin Guide / Logging Page 53 of 112 Logging You can access website logging information from the Hosting Webspace WebSite Configuration Logging tab. This feature manages the frequency and archive schedule of logs. Click the [Edit] button to change the logging configurations. The following logging configurations are available: Log Rotation frequency: by default is set to Monthly, use the drop-down menu change frequency Archive logs files after: by default is set to One month; use the drop-down menu to change schedule Keep log files for: by default is set to Three months; use the drop-down menu to change schedule Click the [Edit] button to access these inputs to make changes as needed to change the logging information for your website as desired. Click the [Submit] button to accept the changes entered or the [Cancel] button to abort the input of any changes made.

54 Web Hosting Admin Guide / Default Documents Page 54 of 112 Default Documents You can access the website default documents information from the Hosting Webspace WebSite Configuration Default documents tab. The default document is used for client requests to your website where a document name is not specified. For example, the user enters into their browser and not The default document(s) specifies what file to serve. By default your website is configured to have 5 default documents, as seen in the above screenshot. The documents are ranked by priority with 0 being most important. The client request looks for the priority 0 default document and if it is not found continues to the next document on the list. Performance & Optimization Here are a few tips to help reduce the time it takes for the client request to find the default document: The website landing page should have the same filename as the highest ranking default document. Remove any default documents from the list that are not used Name Rules You cannot use commas in a default document name, for example, my,index.html. If you include a comma in the name of a default document, IIS uses the comma to notate two default documents. Manage Your Default Documents 1. To change the name and priority of the default documents click on the [Edit] button.

55 Web Hosting Admin Guide / Default Documents Page 55 of At the top of the list, add the custom default document filename that you want to use, for example, myindex.html and click the [Submit] button to save the changes. NOTE: You may also want to remove the other document filenames from the list to optimize performance. 3. Now make sure that your landing page named, myindex.html, is placed in the /wwwroot directory. 4. The Default Documents are updated to show your edits. Optionally, you may select any of the documents displayed by clicking the checkbox in front of the document name and clicking on the [Delete] button to remove the default document name from the list.

56 Web Hosting Admin Guide / Error Documents Page 56 of 112 Error Documents You can access the website error documents information from the Hosting Webspace WebSite Configuration Error documents tab. When a request is made to your server for a page on your site your server returns an HTTP status code in response to the request. This status code provides information about the request and is sometimes information about an error. By default all error codes are configured to use an IIS Standard Document but you are able to control the information and format of these error messages by configuring the document used for each status. 400s/4xx Request Errors: Response status codes beginning with the digit "4" indicate cases in which the client seems to have failed. 500s/5xx Server Errors: Response status codes beginning with the digit "5" indicate cases in which the server is aware that it has failed or is incapable of performing the request. Batch Operations There are two methods to change more than one error code document at a time: Set to IIS Default Text: select all the error code documents or just the ones you want to set to the IIS standard error text and then click the [Set to default text] button. The documents that you selected are now set to the standard IIS default text. Set to Default Document: select all the error code documents or just the ones you want to change [Set to Default Document] button. The documents that you selected are now set to the highest ranking default document configured on the website.

57 Web Hosting Admin Guide / Error Documents Page 57 of 112 Custom Error Documents 1. To customize the document used for an error code, from the list find the code you want to configure and click the code # hyperlink. There are four different sources of documents you can use for an error code: IIS Standard Document: By default all codes use this option IIS Default Error Message: Preloaded error messages by IIS File: Use a file from your /errdocs directory URL: Use a URL on the local server as the error message 2. When you are done configuring the Error Document Type, click the [Submit] button to save your changes. The [Cancel] button returns you to the list.

58 Web Hosting Admin Guide / MIME Types Page 58 of 112 MIME Types You can access the MIME Types information for your website from the Hosting Webspace WebSite Configuration MIME Types tab. MIME types are used to identify the type of information that is contained in a file by classifying the type of content for a particular extension. There are 299 MIME types setup by default on the server and it tells the server how to translate the file. For example,.html is format TEXT/HTML. To see all the System configured MIME types, click on the System sub-tab just under the main tabs. All of the 299 default MIME types are displayed: To configure a User Defined MIME type, access the User Defined sub-tab just under the main tabs. Click on the [Define new MIME Type] button to display the fields that allow you to create a User-defined MIME type file.

59 Web Hosting Admin Guide / MIME Types Page 59 of 112 In the Associated extension input field enter the extension abbreviation. In the Content type (MIME) input field enter the MIME type to be associated with the extension defined above. Click on the [Submit] button to finish your inputs for the newly created user-defined MIME Type. Optionally, click on the [Cancel] button to abort this process. IIS Application Pool The IIS Application Pool feature exists for subscriptions with multiple websites.

60 Web Hosting Admin Guide / Managing Files Page 60 of 112 Managing Files Many web site administrators may wish to modify their website structure using the HTML management software of their choice and then moving the folder/files to the website via FTP, etc. However, the MailStreet Hosting CP does have a file management option that will allow you to manage your folder/file structure as needed. 1) To copy, delete or change files stored on the Web site, click on Web Space File Manager from the leftside navigation or from the main menu icons. From this File Manager screen, look for Manage files and folders and click the Open File Manager link to access files that are part of your website. 2) The associated directory structure of this Website is displayed. You may take a number of actions from this window: Click on the checkbox in front of any displayed folder and then utilize the buttons along the top to take action on the selected folders. Click on any of the displayed folders under the Name column to view a second screen that provides additional management functionality.

61 Web Hosting Admin Guide / Managing Files Page 61 of 112 Optionally, you may click the icons under the Action column to rename any of the associated folders. 3) On the secondary screen all of the folders and files associated with the selected folder are displayed. Similar to the initial screen you may: Click on the checkbox in front of any displayed folder and then utilize the buttons along the top to take action on the selected folders. Click on the top-most icon with the folder/up-arrow icon to navigate up one level. Click on any of the displayed folders under the Name column to view additional sub-screens to manage that folder. Click on any of the displayed files under the Name column to save the file to your PC or open the file for review

62 Web Hosting Admin Guide / Managing Database Source Name (DSN) Page 62 of 112 Managing Database Source Name (DSN) Named data sources (DSN) can be used (like in ODBC) to name some connections and define their connection parameters, it becomes easier to use them (one just has to remember the DSN name), and it becomes possible to change the connection parameters without changing any code. They can be listed using the.l command, and details about a DSN can be listed using the same command with the DSN name as argument You must first have created a Microsoft SQL database and use the DSN Management function in order to link the database to the domain. 1) To manage DSN content, click on Hosting Web Space DSN Manager from the left-side navigation or from the main menu icons. 2) Click the [Add New DSN] button. The Add New DSN wizard begins with Step 1 or 3. Enter the Data source name and the description. Existing database should be selected from the radio butons at the bottom of the screen. Click the [Next] button.

63 Web Hosting Admin Guide / Managing Database Source Name (DSN) Page 63 of 112 3) A list of existing database(s) is displayed. Select, by clicking the database name hyperlink from the Database Name column, of the database you want to link as the data source. Click the [Next>>] button. The Microsoft SQL DSN Properties screen is displayed. 4) Do not change any configurations on the Microsoft SQL DSN Properties screen. Click the [Finish] button. 5) After completing the Add New DSN wizard, a summary of all created DSNs are displayed on the DSN Management window.

64 Web Hosting Admin Guide / Managing Database Source Name (DSN) Page 64 of 112 6) Click on any DSNname link listed under the DSN column to view the properties of the DSN name. The General Tab is displayed as a default. You may click the [Edit] button to modify the Description field of the selected DSN. 7) Click on the Properties tab to view the properties of the selected DSN. 8) The DSN Summary screen is displayed. You can edit the properties by checking/unchecking the various property options, but we recommend that the defaults be used.

65 Web Hosting Admin Guide / Website Statistics & Reporting Page 65 of 112 Website Statistics & Reporting The MailStreet Hosting CP comes with tools for monitoring your website: AWStats Web Statistics and Resource Usage. 1) To access the statistics and analysis tools for your Web Hosting service, click on Hosting Statistics & Analysis from the main menu, or the left navigation menu. Install Web Statistics on Domain The AWStats package is included as part of your Web Hosting subscription, but the AWStats package must first be installed on your website domain for you to take advantage of this feature. To install the AWStats package on your website do the following: 1) Access the domain summary page by selecting Hosting Domain Overview Domain Administration Click on the domain name hyperlink from this screen.

66 Web Hosting Admin Guide / Website Statistics & Reporting Page 66 of 112 2) The Summary Tab is displayed for the domain. Scroll down to the Web Statistics section and click on the Install AWStats on this Domain link. 3) A confirmation is displayed to indicate that the AWStats package is being added to your website and the Web Statistics tab is added to the Tab options for the domain. Visualize Domain Statistics After installing AWStats, which adds the Web Statistics tab to your Web Hosting domain, you may access the Web Statistics tab to view the corresponding statistics for your website. 1) Access the domain summary page by selecting Hosting Domain Overview Domain Administration Click on the domain name hyperlink from this screen

67 Web Hosting Admin Guide / Website Statistics & Reporting Page 67 of 112 2) Click on the hyperlink associated with the URL: option in order to be taken to the web page that displays the AWStats information for your website. Summary & Monthly History Data 3) By default a summary report is displayed. You may click on any of the links on the left side menu to display a different statistical report for your website. 4) To Change the reporting period select from the Reporting Period drop-down menu at the top of the screen. 5) The following screens represent additional information that you are provided as part of the AWStats package. Use the scroll bar to access the information. A great deal of information is reported for each report so make sure to utilize the scroll bar to insure that you are viewing all the available statistical information for each report selected. Days of Month Data

68 Web Hosting Admin Guide / Website Statistics & Reporting Page 68 of 112 Days of Week / Hours Data Miscellaneous Other Report Data (Page 1)

69 Web Hosting Admin Guide / Website Statistics & Reporting Page 69 of 112 Miscellaneous Other Report Data (Page 2)

70 Web Hosting Admin Guide / Website Statistics & Reporting Page 70 of 112 AWStats Web Statistics AWStats is a tool that generates advanced web, streaming, ftp or mail server statistics, graphically. This log analyzer works as a CGI or from command line and shows you all possible information your log contains, in few graphical web pages. 1) The AWStats package is installed through a different menu option associated with the website domain, but you can access the AWStats summary page by selecting Hosting Statistics & Analysis AWStats Web Statistics from the main menu, or left side navigation menu. The AWStats Web Statistics screen is displayed: 2) Click the [Edit] button to access these inputs to make changes as needed to enhance the performance of your website. Click the [Submit] button to accept the changes entered or the [Cancel] button to abort the input of any changes made. 3) From the Profiles tab, the domain associated with Web Hosting is displayed and you can click on either the Browse or Manage links to access the AWStats statistical reports for the domain. See the section Visualize Domain Statistics for detailed instruction on this feature.

71 Web Hosting Admin Guide / Website Statistics & Reporting Page 71 of 112 Resource Usage The Resource Usage page displays the resources used by your Web Hosting subscription. This is for informational/review purposes only as there are no actions to take on this screen other than review the Resource Usage reported. 1) View Resource Usage by selecting Hosting Statistics & Analysis Resource Usage from the main menu, or left side navigation menu. The Resource Usage screen is displayed for your review:

72 Web Hosting Admin Guide / Service Users Page 72 of 112 Service Users A Service User is a member of your organization that has been assigned to any of the MailStreet services to which your organization has subscribed. The Service Users feature in the Admin Control allows you to assign and manage all of the Users in your account as it relates to the various services your organization is using. Service Users are similar to Users setup in the various features of the Control Panel, but this section allows you to manage multiple service subscriptions for a single User at a time and provides administrators with a single convenient location to review those Users subscribed to the various services provided by MailStreet Hosting for your account. To view your account Service Users, log into the Control Panel and click the Hosting Service Users icon/link from the left-side navigation or main menu links. You should see a screen similar to the one below from which you will manage your organization s Service Users: Add Service Users 1) Log into the Control Panel and access Hosting Service Users from the left-side navigation or main menu links. The Service Users screen is displayed showing a list of current Service Users and the services to which they are subscribed under the Services column. To create a new Service User, click the [Add New Service User] button. Display Name: How the Service User name is displayed to others. Login: The login credentials for the Service User Services: Displays the services to which the Service User is subscribed Status: Displays the current availability of the Service User to utilize the service(s) Enabled: Indicated if the Service User has been enabled to utilize various service subscriptions. Login: Click this link to access the login information for the Service User selected

73 Web Hosting Admin Guide / Service Users Page 73 of 112 2) The Add New Service User screen allows you to identify the parameters for this new Service User and simultaneously assign the Servicer User to multiple services subscribed to by your account. Enter the information associated with this new Service User as needed and click the [Next>>] button. If your account contains multiple domains, select the domain to be used as the primary login domain from the drop-down menu Resources Section: In this section define the Service User parameters for creating this new Service User: o o o Display Name: How the Service User name will be displayed to others Login: Must be a unique login associated with one of your account domains which may be selected from the drop-down menu. MailStreet suggest using the first.lastname nomenclature. Password and Confirm Password: Enter a login password for this Service User and confirm the password in the confirmation field. The admin Control may display warning messages related to the security of passwords entered. Services Section: Click the checkbox(es) for those services to be added to this Service User. You may select multiple services in this section. The appropriate setup screens will be displayed based upon the services selected in this step.

74 Web Hosting Admin Guide / Service Users Page 74 of 112 3) Optional: If the Exchange service has been selected for this Service User, the Add New Service User (Exchange) screen is displayed. Use this screen to enter the parameters to be associated with this Service User s Exchange mailbox. View Mailbox Details for detailed instruction for setting up a User s mailbox 4) Optional: If the SharePoint service has been selected for this Service User, the Add New Service User (SharePoint) screen is displayed. Use this screen to enter the parameters to be associated with this Service User s SharePoint access. View SharePoint user details for detailed instruction for setting up a User s SharePoint access.

75 Web Hosting Admin Guide / Service Users Page 75 of 112 5) After completing all of the detail screens associated with any new services subscribed to for the selected Service User, the Add New Service User summary screen is displayed. Review the summary information displayed, and then click the [Finish] button to accept all of the parameters entered to create this new Service User. 6) The updated Service User screen is displayed indicating the results of adding the new Service User along with a table detailing the specifics of all currently defined Service Users. From this screen you can continue to add new Service Users or delete or manage the Service Users currently listed.

76 Web Hosting Admin Guide / Service Users Page 76 of 112 Change Domain of Service Users 1) If you have multiple domains associated with your account, you may associate any of the domains to any of your Service Users to define the primary domain login for each Service User. Log into the Control Panel and access Hosting Service Users from the left-side navigation or main menu links. The Service Users screen is displayed showing a list of current Service Users and the services to which they are subscribed under the Services column. To change the primary domain associated with any of the listed Service User click on the checkbox(es) in front of each Service User to be selected and then click the [Change Domain] button. You may select multiple Service Users to be modified with a domain change.

77 Web Hosting Admin Guide / Service Users Page 77 of 112 2) Any domains associated with your account may be accessed from the Domain: drop-down menu. From the drop-down menu, choose the appropriate domain to be associated as the primary domain for those Service Users selected and click the [Submit] button. Optionally, click on the Synchronize primary address: checkbox if you want this new domain to become the primary (reply to) domain associated with each Service User selected. Notice that in this example we are changing the primary domain from zzmailstreetcustomer.com to my2ndcompany.net for four (4) different Service Users. 3) The Service Users screen is once again displayed to show the changes that have been made to your account. From this screen you can continue to manage your Service Users or access other menu items from the Control Panel. Notice that the login domain for the Service Users selected has now changed to my2ndcompany.net.

78 Web Hosting Admin Guide / Service Users Page 78 of 112 Modify Current Service Users From the Service Users section you may edit, update and modify the details and subscriptions associated with each Service User defined. In the above screen notice that the Service User Dr. James Jones has Exchange as a service but is not yet configured to use the SharePoint service. Administrators can modify the details associated with current Service Users from this screen. 1) Log into the Control Panel and access Hosting Service Users from the left-side navigation or main menu links. The Service Users screen is displayed showing a list of current Service Users and the services to which they are subscribed under the Services column. Click the hyperlink {Dr. John James in this example} of any Service User defined under the Display Name column to gain access to the details of that Service User. 2) The Details Screen General tab is displayed for the Service User selected {Dr. John James (ID=41045), in this example}. From this details screen you can modify the parameters associated with this Service User: Resources section: Define the details associated with this Service User o [Disable] button: Use this feature to disable a mailbox for a Service User that is no longer with your company, or to temporarily suspend the login access to this mailbox o [Delete] button: Use this feature to remove this Service User from your account. o [Edit] button: Use this feature to Edit the Display Name, Login, etc. of this Service User. o [Change Password] button: Use this feature to change the login password for this Service User. Services section: Displays all services currently assigned to this Service User. Click the [Add Service] button to subscribe additional available services to this Service User 3) Depending upon the service(s) assigned to the selected Service User, any available services not assigned to this Service User is displayed under the Services section that correspond to subscriptions associated with your account. Click the checkbox(es) associated with the desired service(s) required to define the subscriptions for the Service User and click the [Next>>] button.

79 Web Hosting Admin Guide / Service Users Page 79 of 112 4) The corresponding screen used to define the service for the selected Service User is displayed {SharePoint in this example}. Complete the details of the service as required and click the [Next>>] button. 5) A summary screen is displayed so that you may verify the details of the service subscribed to this Service User. Click the [Finish] button to accept the setup of this service.

80 Web Hosting Admin Guide / Service Users Page 80 of 112 6) The results of your modification for this Service User are displayed. You may access any of the other tabs to modify additional details associated with this Service User. Notice that the Service User Dr. John James has now been updated to include both SharePoint and Exchange as services assigned to this Service User.

81 Web Hosting Admin Guide / Statistics & Analysis Page 81 of 112 Statistics & Analysis To allow you to properly manage your account s MailStreet services, and the resources associated with those services, the Statistics & Analysis feature displays a table that details your use of all of your account resources. To view this table from the Control Panel click the Hosting Statistics & Analysis icon/link from the left-side navigation or main menu links. A screen similar to the following is displayed: Resource Usage 1) Log into the Control Panel, and access Hosting Statistics & Analysis Resource Usage from the leftside navigation or main menu links. The Resource Usage screen is displayed showing a list that details that status of each resource in your account. Review this table to help you manage your account resources. To add additional resources to your account, click on the Billing menu option to purchase additional resources as needed.

82 Web Hosting Admin Guide / My Account Page 82 of 112 Managing Your Account (My Account) The MailStreet Hosting Services Control Panel enables you to control many aspects of your services, Users, and billing. Although most of the contact information for your customer account is gathered during the initial signup/purchase, changes can be made to the primary billing or technical contacts through the My Account section of the Control Panel. Updating Account Contacts 1) Log into the Control Panel, and access the My Account option from the blue main menu bar. The following Account Data screen is displayed: 2) Click the Account Contacts link on the main menu, or from the left-side navigation bar. The primary Administrative Contact is displayed and you may click the [Edit] button to change the Billing, Technical, or Administrative contacts for your company. Edit each Contact as needed and click the [Submit] button.

83 Web Hosting Admin Guide / My Account Page 83 of 112 Adding or Deleting Administrator Users 1) Log into the Control Panel, and access the My Account option from the blue main menu bar. Click Users from the left-side navigation or from the main menu. Accounts shown on this Users screen are not the same as Exchange or SharePoint accounts, but are technical administrators for your accounts/services hosted at MailStreet. These Users if given the role of Account Administrator can add/change/delete end-user accounts in Exchange, SharePoint, etc. By default, the initial administrator for a customer account is based on the login ID used during the checkout process on initial signup of the MailStreet service. The list of Users for your account is listed on this Users screen. If a User defined at this level has left your company you can delete the User by clicking on the checkbox next to the User and then click the [Delete] button. o IMPORTANT NOTE: If you have only one Account Administrator at a time in the system, you must create a new (second) admin account and assign Account Administrator role to them before deleting the first account within Users. This prevents you from deleting the only admin account you have, and prevents you from being blocked from managing your system. 2) To add a new User, click the [Add New User] button. This will start a Create staff member wizard that will display five (5) steps for setting up the new User. Step 1 of 5: Select a Resource(s) for this User and click on the [Next>>] button. The resource options displayed depend upon your Account Subscriptions.

84 Web Hosting Admin Guide / My Account Page 84 of 112 3) Step 2 of 5: Enter the details for this User and click on the [Next>>] button. 4) Step 3 of 5: Select the nature of the subscriptions that this User can manage and click the [Next>>] button. Note: if you select the topmost Allow management of all Account s Subscriptions Step 4 is skipped and you are taken directly to Step 5 of 5.

85 Web Hosting Admin Guide / My Account Page 85 of 112 5) Step 4 of 5: Place a checkbox next to the subscription(s) that this User is allowed to manage and click the [Next>>] button. 6) Step 5 of 5: The subscriptions assigned to this User are displayed. Click on the [Finish] button to accept the settings for the User and complete the setup of this new User. Note: In the following screenshot the new User account has been added. In order for this new User to have sufficient permissions in the Control Panel to become an Administrator who can add/change/delete users, you need to assign the Account Administrator role. The easiest way to do this is to select the hyperlink of the new User and update the user permissions via the Role tab.

86 Web Hosting Admin Guide / My Account Page 86 of 112 7) Click the User hyperlink under the Login Name column to select this User (TechAdmin in this example), then click the Roles tab to view the roles assigned to this User. Click the [Add Element] button to add permissions to this User s role. 8) Check the box next to the Account Administrator role and then click the [Submit] button. 9) You should receive a confirmation that the role was successfully added to the account. This new User now has the Administrator role with the ability to manage your account/services hosted with MailStreet. IMPORTANT NOTE: This procedure is primary to be used to setup Admin Users. Utilize the Service User and/or setup individual mailboxes, etc. to create your standard Users within your account.

87 Web Hosting Admin Guide / Billing Introduction Page 87 of 112 Billing The Billing menu is one of the main choices along the blue menu bar of the MailStreet Hosting Services Control Panel. You may access the Billing functions when you need to manage any of the following: Domain Management: Manage domains to be associated with your MailStreet hosted services Subscription Management: Manage the subscriptions (bundles of services) that are associated with your account. Upgrade Wizard: Manage the resources packaged as part of your subscription My Financial Info: Manage the billing information linked to your account My Contact Info: Manage the billing contact information responsible for your account. When you first access the Billing interface, the following screen is displayed. A quick summary of your account information is posted on the right side of each subsection of this main menu screen. These quick summary sections also contain links to the sub-menus within each section. You may navigate the Billing interface by selecting icons/links from the main menu screen, or by clicking on the menu items in the left-side navigation panel. PLEASE NOTE: The dollar amounts associated with these examples are typically zero ($0.00) as the final billing amount because the examples in this documentation represent a test account that has been discounted to zero ($0.00). Therefore, the dollar amounts in this Billing documentation are not representative of true MailStreet pricing. The prices each Admin encounters through their MailStreet Hosting Control Panel Billing options will be representative of the types of services associated with your account.

88 Web Hosting Admin Guide / Billing Domain Management Page 88 of 112 Domain Management The Domain Administration features of the Hosting interface are used to manage the actual DNS Records of customer domains that are associated with MailStreet hosted services. However, if you want to have MailStreet act as the DNS host of record for your domain(s), you can use the Billing Domain Management features to purchase domains, transfer the hosting information to MailStreet of existing domains registered elsewhere, and renew domains that have been registered through MailStreet. On the Domain Management subsection of the main Billing screen, a quick summary of your domain information is posted on the right side so that you may easily determine when you need to access the domain management menu to manage domains. To access the domain management features of the Administration Control Billing interface select Billing Domain Management from the main menu or left-side navigation pane. A screen similar to the following is displayed.

89 Web Hosting Admin Guide / Billing Domain Management Page 89 of 112 Register New Purchasing a Domain The Register New feature allows you to purchase a new, previously unregistered domain to be used with a MailStreet hosted service. By utilizing this feature MailStreet is acting on your behalf to purchase the domain and act as the primary DNS Host of the domain(s) registered through this function. 1) Log into the Control Panel, and access the Billing Domain Management Register New option from the main menu or left-side navigation menu. The following Register New Domain: Check Domain Name screen is displayed: 2) In the Domain Information Check Domain input field enter the domain name that you wish to purchase. Click the [Next>>] button to initiate an Internet search for the domain name entered. 3) The Admin Control searches the Internet and displays a list of all available domains that match, or resemble, the domain name entered on the Select Your Domain screen. If any of the domains listed represent a domain that you wish to purchase, click on the radio button in front of the desired domain name and click the [Next>>] button. Optionally, if the domain search does not meet your criteria for purchasing a domain name, click the [Cancel] button to return to the Register New Domain: Check Domain Name screen so that you may begin a new search.

90 Web Hosting Admin Guide / Billing Domain Management Page 90 of 112 4) The Choose Subscription Period screen is displayed. Select the registration period for this new domain purchase from the options displayed and click the [Next>>] button. MailStreet recommends that all new domain purchases subscribe to the 2 Year Period option. This option provides our customers with a better value and is easier to manage than a single year subscription period. 5) The Select Hosting for Your Domain screen is displayed. This screen allows you to assign the domain being purchased to an MailStreet hosted service. Select the desired subscription option displayed and click the [Next>>] button.

91 Web Hosting Admin Guide / Billing Domain Management Page 91 of 112 6) The Confirm Order screen is displayed so that you may review the domain purchase prior to finalizing the order. Click on the [Place Order] button to make the domain purchase. Your account will be billed accordingly and the domain is registered on your behalf and hosted by MailStreet. The proper domain records required to setup the subscription service associated with this domain are automatically created. You may update any of the DNS Records for this newly registered domain through the Hosting Domain Management features of the Admin Control.

92 Web Hosting Admin Guide / Billing Domain Management Page 92 of 112 Transfer Existing The Transfer Existing feature is used to move the registration information for a customer owned domain from its current registrar to MailStreet. This is different from just pointing the DNS records of your existing domain to the MailStreet Domain Name Servers (which may be managed via Hosting Domain Administration Add Existing Domain Registered Elsewhere) in that the domain registration itself is transferred to MailStreet. This means that MailStreet becomes the official registrar of any transferred domains. Subsequently, you will then update the registration for any transferred domains through the Billing Domain Management features of this Admin Control. NOTE: By using this feature, MailStreet also automatically becomes the DNS host and all DNS records for the domain(s) transferred may be managed through this Admin Control. 1) Log into the Control Panel, and access the Billing Domain Management Transfer Existing option from the main menu or left-side navigation menu. The following Transfer Existing Domain: Enter Domain Name screen is displayed. 2) You will need the transfer key from the current domain registrar in order to initiate the transfer of the domain registration from its current registrar to MailStreet as your domain registrar. In the Original Domain Name field enter the domain that you wish to transfer. In the Transfer key field enter the transfer key provided by your current domain registrar. Click the [Next>>] button to initiate the transfer of the domain to MailStreet. If you have not already done so, you will need to communicate with your current domain s registrar provider to obtain the Transfer key that frees the domain to be registered through MailStreet. Additionally, you will need to have the current registrar unlock the domain. Click the [Cancel] button if you do not have the Transfer key. NOTE: Newly created/registered domains cannot be transferred for sixty (60) days past the origination date of creating/registering the domain per ICANN rules. 3) A confirmation screen is displayed indicating that the transfer process has been initiated. As part of the transfer process, MailStreet will send an to the address of the domain owner (whomever registered the original domain name, per the domain s registration records). That registration transfer will contain two (2) transaction codes. As soon as the domain owner/customer receives this containing the transfer codes, they must contact MailStreet customer service to verify the two transaction codes. This protects the domain owner from theft of their domain. 4) Once MailStreet receives confirmation of the receipt of the domain transfer transaction codes, the transfer of the domain to MailStreet will be completed, along with hosting of the DNS Records through the MailStreet Hosting CP. If the customer never gets the transfer , or fails to verify the transaction codes with MailStreet customer service, the domain transfer process cannot be completed. It is therefore important to contact our customer support if you have any questions regarding the domain transfer process. NOTE: It may take 24 to 48 hours for all new DNS settings to update and propagate throughout the Internet before these changes will take effect.

93 Web Hosting Admin Guide / Billing Domain Management Page 93 of 112 Renew The Renew feature is used to quickly renew the subscription period of any customer domains registered through MailStreet. Typically all subscriptions & domains are set to auto-renew and there is no need to utilize this feature. However, if needed, an Admin can utilize this feature for subscription renewals. On the Billing Domain Management subsection of the main Bill menu screen an Expire Soon menu/link displays a number associated with any registered domains that are coming up for renewal. If this number is greater than zero (0) use this feature to renew the expiring domain(s). 1) Log into the Control Panel, and access the Billing Domain Management Renew option from the main menu or left-side navigation menu. A Renew Domain screen similar to the following is displayed. 2) Any domains set to expire are displayed. Click the radio button in front of any domain(s) that you wish to renew and click the [Renew] button. Optionally, if you do not wish to renew any expiring domains at this time click the [Cancel] button to end this function and return to the main Billing screen. 3) The Choose Subscription Period screen is displayed. Select the registration period for this domain renewal from the options displayed and click the [Renew] button. MailStreet recommends that all domain renewals subscribe to the 2 Year Period option. Enter any promotion codes, for additional pricing discounts, in the Promotion Code column input. 4) The Confirm Order screen is displayed so that you may review the domain renewal details prior to finalizing the order. Click on the [Place Order] button to make the domain renewal request. Your account will be billed accordingly and the domain is renewed on your behalf and hosted by MailStreet.

94 Web Hosting Admin Guide / Billing Subscription Management Page 94 of 112 Subscription Management The Subscription Management features are used to manage the service configuration and pricing that defines your subscription to MailStreet hosted services.. On the Subscription Management subsection of the main Billing screen, a quick summary of your subscription information is posted on the right side so that you may easily determine when you need to access the subscription management menu to manage subscriptions associated with MailStreet hosted services. To access the subscription management features of the Administration Control Billing interface select Billing Subscription Management from the main menu or left-side navigation pane. A screen similar to the following is displayed. Click on the any of the links describing the subscriptions listed under the Plan column to view the subscription details. Click on the Manage Subscription link under the Go to column in order to edit the associated subscription Select any of the menu options from the left-side navigation pane to access each feature of the subscription management function. Cancelling Service -- Cancel Subscriptions If you wish to cancel your hosted service with MailStreet so that you are no longer billed for our services, you may do so by cancelling subscriptions via the Billing Subscription Management options. Once the cancel subscription option has been submitted you will no longer be billed for the subscription services. Additionally, you and your Users will no longer have access to the MailStreet infrastructure for the cancelled subscription(s). 1) Log into the Control Panel, and access the Billing Subscription Management option from the main menu or left-side navigation menu. A screen similar to the Subscription Management screen above is displayed listing all of your subscriptions with MailStreet. 2) Click on any of the hyperlinks for a listed subscription under the Plan column in order to access the details of the subscription selected. In this example the Windows Website (Shared) - Advanced subscription is being cancelled. Note that you can cancel one subscription without affecting your other hosting services/subscriptions.

95 Web Hosting Admin Guide / Billing Subscription Management Page 95 of 112 3) On the Subscription Name screen click on the [Cancel Subscription] button to begin the process of cancelling the selected subscription and ending billing for this service. NOTE: You may end this process without processing the cancellation of the subscription at any time by clicking on the [Cancel] button to terminate the current subscription cancellation procedure. 4) You must enter something in the Comment* input field and then click the [Cancel Subscription] button to finalize the cancellation of the selected subscription.

96 Web Hosting Admin Guide / Billing Subscription Management Page 96 of 112 5) A confirmation message is displayed to verify the cancellation of the subscription service.

97 Web Hosting Admin Guide / Billing Subscription Management Page 97 of 112 Expire Soon The Expire Soon menu allows you to easily maintain your subscriptions to avoid lapses in your MailStreet hosted services. 1) Log into the Control Panel, and access the Billing Subscription Management Expire Soon option from the main menu or left-side navigation menu. 2) Basic subscriptions associated with your account are displayed. Note the Expiration Date column to determine when the subscriptions are set to expire, which could affect your MailStreet hosted service. Click on any of the listed subscriptions under the Plan column in order to update the subscription period. IMPORTANT NOTE: Both monthly and annual subscriptions typically are automatically renewed and billed to the credit card on file for your account. The Expire Soon screen is important to monitor only if your credit card on file may be problematic for billing purposes. To stop billing for any subscription you should cancel your subscription. 3) From the General tab, account admins can change out the subscription period, switch plans or change the automatic billing options (Renew Automatically). Additionally there are buttons to manage the other main features associated with Subscription Management that are located in other menu options of the Billing menu functions. NOTE: We warn against turning OFF the AutoRenew option. Doing so may cause interruptions in your hosted services if payment is not properly processed.

98 Web Hosting Admin Guide / Billing Subscription Management Page 98 of 112 Expired Subscriptions If the Expired Subscription quick summary from the main Billing Subscription Management subsection indicates that your account has subscriptions that have expired, you need to access this feature as soon as possible to update the expired subscriptions in order to maintain your MailStreet hosted services. 6) Log into the Control Panel, and access the Billing Subscription Management Expired Subscriptions option from the main menu or left-side navigation menu. The screen similar to the following Expired Subscriptions screen is displayed: In this example there are no expired subscriptions that must be updated 7) If any subscriptions associated with your account have expired they are listed on this screen. To update the subscription click on the subscription name link to be taken to the Renew Subscription menu options.

99 Web Hosting Admin Guide / Billing Subscription Management Page 99 of 112 Renew Subscription If the Expire Soon quick summary from the main Billing Subscription Management subsection indicates that your account has subscriptions that are soon to expire, your best option to insure that you maintain your MailStreet hosted services is to access the Renew Subscription menu to avoid lapses in your MailStreet hosted services. 1) Log into the Control Panel, and access the Billing Subscription Management Renew Subscription option from the main menu or left-side navigation menu. A screen similar to the following Renew Subscription screen is displayed: 2) The subscriptions associated with your account are displayed. Click on the radio button in front of the desired subscription to be renewed and click the [Renew] button Optionally, to end this function click the [Cancel] button to return to the Billing main screen. 3) The Choose Subscription Period screen is displayed. Select the monthly or yearly subscription period option and click the [Place Order] button. 4) A confirmation screen is displayed so that you may review the details of your subscription renewal. NOTE: If your account subscriptions are configured with the default Auto-Renew option, then there will be no need to monitor this feature.

100 Web Hosting Admin Guide / Billing Subscription Management Page 100 of 112 Buy New Subscription At any time you may buy subscriptions that represent a grouping of MailStreet Hosting services that you wish to associate with a customer owned domain. 1) Log into the Control Panel, and access the Billing Subscription Management Buy New Subscription option from the main menu or left-side navigation menu. This starts the Buy New Subscription wizard which displays the options required to buy a new MailStreet subscription. 2) The Buy New Subscription: Choose Category of Service screen is displayed which lists the types of hosting services provided by MailStreet. Click on the radio button in front of the desired subscription category to be purchased and click the [Choose Category] button. Optionally, to end this function click the [Cancel] button to return to the Billing main screen. 3) The Buy New Subscription: Choose Service Plan screen is displayed. A complete listing of all of the subscription services associated with the previously selected category is displayed. Click on the radio button in front of the desired service plan to be purchased and click the [Choose Service Plan] button at the bottom left of this listing of service plans.

101 Web Hosting Admin Guide / Billing Subscription Management Page 101 of 112 4) The Buy New Subscription: Choose Subscription Period screen is displayed. You may purchase subscriptions on a monthly or yearly basis. The yearly option represents a significant discount off of the monthly service pricing. Click on the radio button in front of the desired subscription period and click the [Choose Period] button. 5) The Provisioning parameters screen is displayed so that you may associate a domain name to the subscription being purchased. Entered a domain associated with your account and click the [Next>>] button. 6) The Confirm Order screen is displayed so that you may review the details of this subscription purchase prior to placing your order. Click the [Place Order] button to accept the standard subscription service and finalize this purchase. Your account is billed accordingly. Optionally you may modify the subscription parameters by adding additional resources to the subscription selected. Click on the [Order Additional Resources] button to modify the subscription selected which starts the Upgrade Wizard procedures.

102 Web Hosting Admin Guide / Billing Upgrade Wizard Page 102 of 112 Upgrade Wizard The Upgrade Wizard features are used to modify your subscriptions with MailStreet to meet your specific needs. There is no quick summary of information in the Upgrade Wizard subsection of the main Billing screen though the hyperlinks are present. To access the Upgrade Wizard options select Billing Upgrade Wizard from the main menu or left-side navigation pane. The following screen is displayed which provides access to the main features of the Upgrade Wizard. Buy Additional Resource The Buy Additional Resource feature allows you to add resources to a subscription that is being utilized by a customer domain. 1) Log into the Control Panel, and access the Billing Upgrade Wizard Buy Additional Resource option from the main menu or left-side navigation menu. A screen similar to the following Upgrade Operation Buy Additional Resource screen is displayed: 2) A list of your subscriptions is displayed under the Plan column. You may click on the link describing the subscription plan to be upgraded in order to modify the resources associated with that subscription. A list of all of the possible resources that may be selected to define the subscription is displayed that corresponds with the type of subscription plan selected (i.e, the resources associated with an Exchange subscription are different than those associated with a SharePoint subscription).

103 Web Hosting Admin Guide / Billing Upgrade Wizard Page 103 of 112 3) The Status column identifies those resources currently associated with the subscription selected as Installed (green icon). Click the Upgrade link in the Click Here to Buy column in order to add resources to the selected subscription. In this example the Blackberry resource is being added through this Upgrade Wizard. 4) A Resource Details screen (Resource Blackberry in this example) is displayed that allows you to determine the quantity to be purchased for the resource selected. Enter a quantity in the Place Upgrade Order for input field and click the [Next>>] button.

104 Web Hosting Admin Guide / Billing Upgrade Wizard Page 104 of 112 5) The Confirm Order screen is displayed so that you may review the details of this subscription update purchase prior to placing your order. Click the [Choose Period] button to accept the upgrade of resources and finalize this purchase. Your account is billed accordingly. Optionally, click the [Cancel] button to terminate the Upgrade Wizard and your account will not be billed.

105 Web Hosting Admin Guide / Billing Upgrade Wizard Page 105 of 112 Change Subscription Plan The Buy Additional Resource feature allows you to modify a subscription plan in order for the plan to better suit your needs. However, there may be times when you need to make a wholesale upgrade or downgrade of the overall subscription plan that you currently utilize. You may use the Change Subscription Plan feature to process an upgrade, or downgrade, of your subscription plan(s). 1) Log into the Control Panel, and access the Billing Upgrade Wizard Change Subscription Plan option from the main menu or left-side navigation menu. A screen similar to the following Change Subscription Plan: Select Subscription screen is displayed: 2) A list of your subscriptions is displayed under the Plan column. You may click on the link describing the subscription plan to be upgraded/downgraded in order to change subscription. A list of all of the variations of the subscription selected is displayed that corresponds with the category of subscription plan selected (i.e, if an Exchange subscription is being changed then only Exchange subscription plans are displayed in this step).

106 Web Hosting Admin Guide / Billing Upgrade Wizard Page 106 of 112 3) All of the different subscription plans associated with the subscription category selected are listed in the Name column. Click the radio button in front of the subscription plan to be selected as a change from your current subscription and then click the [Change Service Plan] button. In this example, the Admin is selecting an upgrade of the Exchange plan to move from 5 mailboxes to 10 mailboxes and is also increasing the storage allocation from 1GB per mailbox to 2GB per mailbox. 4) The Select Subscription Period screen is displayed. At the bottom of this screen you may select the subscription period. You may purchase subscriptions on a monthly or yearly basis. The yearly option represents a significant discount off of the monthly service pricing. Click on the radio button in front of the desired subscription period and click the [Select Period] button. Optionally, click the [Cancel] button to terminate the Upgrade Wizard and your subscription will remain unchanged and no charges will accrue to your account 5) At the top of this screen the Switch Plan Option section allows you to determine how this subscription change is to be billed. Click the radio button in front of the desired option to select how your account is to be prorated for the subscription change: From the Start Date of Current Subscription: The anniversary date of subscription renewal will be maintained (ex: 5 th of the month, etc.). The billing for additional resources or changes to subscriptions will be prorated for the remaining time left for the current subscription period so that the net renewal date anniversary will charge for all services for the forthcoming period. From the Date of Upgrade: The existing anniversary date of the subscription renewal (ex: 5 th of the month) will not be used. The subscription with all new added/edited resources and pricing will be charged now for the next month, or year depending upon the term chosen, as the date this update is entered. Any unused subscription fees paid for the current subscription will be prorated and credited to the new order. 6) There is also a Promotion section that allows you to enter any promotion code that you may have been provided by the MailStreet sales team, or any Internet promotion, etc., that will provide a price discount on the service ordered. Enter a valid promotion code in the input field displayed.

107 Web Hosting Admin Guide / Billing My Financial Info Page 107 of 112 My Financial Info The My Financial Info features are used to update, or modify, your billing information so that your account remains in good standing. On the My Financial subsection of the main Billing screen, a quick summary of your current account Balance and Open Orders is posted on the right side so that you may easily determine the status of your account. To access the My Financial Info options select Billing My Financial Info from the main menu or leftside navigation pane. The following screen is displayed which provides access to your account information. On the My Financial Info screen the Balance Information section displays the current Balance of your account and the last time billing on your account was updated is displayed in the Balance Last Update Time field. If needed, you may click the [New Payment] button to process a payment on your account. Invoice History The Invoice History feature displays an itemized list of your past billing cycles. You may click on any of the invoice links to display the detail associated with each invoice. Open Orders The Open Orders feature displays an itemized list of all open orders associated with your account. You may click on any of the open order links to display the detail associated with open order..

108 Web Hosting Admin Guide / Billing My Financial Info Page 108 of 112 Payment Methods The Payment Methods feature allows you to define the details associated with payment methods used to manage your account. 1) Log into the Control Panel, and access the Billing My Financial Info Payment Methods option from the main menu or left-side navigation menu. A screen similar to the following Payments Methods screen is displayed: 2) You may click on the hyperlink of your current payment method(s) listed under the Type column to view details of the payment method selected. Optionally, you may add either credit card or bank account details to the list of available payment methods used to manage your account. To add a new credit card click the [Add New Credit Card] icon. A screen similar to the following is displayed.

109 Web Hosting Admin Guide / Billing My Financial Info Page 109 of 112 3) Enter information as needed to complete each field and click the [Save] button in order to add this new credit card information to your payment method options. Those input fields followed by a magnifying glass icon represent a drop-down menu option. Click on the search icon to access the options for that input field. Optionally, you may click the [Cancel] button to end this process without making any changes and return to the Billing main menu. 4) To add new bank account information, from the Payment Methods screen click the [Add New Bank Account] icon. A screen similar to the following is displayed. IMPORTANT NOTE: Typically MailStreet customers are only provided with the credit card payment option. Bank Account payment options must be a pre-approved through our billing/accounting department. Please contact our billing department at to discuss billing options for your account. 5) Enter information as needed to complete each field and click the [Save] button in order to add this new bank account information to your payment method options. Those input fields followed by a magnifying glass icon represent a drop-down menu option. Click on the search icon to access the options for that input field. Optionally, you may click the [Cancel] button to end this process without making any changes and return to the Billing main menu.

110 Web Hosting Admin Guide / Billing My Contact Info Page 110 of 112 My Contact Info The My Contact Info features are used to modify the user information of those in your company who are authorized to manage the billing aspects of your account. There is no quick summary of information in the My Contact Info subsection of the main Billing screen, but there are Update links that allow you to quickly access this information. To access the My Contact Info options select Billing My Contact Info from the main menu or left-side navigation pane. The Account Info screen is displayed as the default for this option. Account Info The Account Info feature allows you to update basic information associated with your account that includes company and administrative contact information. 1) Log into the Control Panel, and access the Billing My Contact Info Account Info option from the main menu or left-side navigation menu. A screen similar to the following Account Info screen is displayed: 2) Click on the [Edit] button, at the bottom of the screen, to gain access to change the information displayed. Edit as needed to update your account information and then click the [Save] button.

111 Web Hosting Admin Guide / Billing My Contact Info Page 111 of 112 Personal Info The Personal Info feature allows you to edit the information for the person who is the administrative contact for billing purposes 1) Log into the Control Panel, and access the Billing My Contact Info Personal Info option from the main menu or left-side navigation menu. A screen similar to the following Personal Info screen is displayed: 2) Click on the [Edit] button to gain access to chance the information displayed. Edit as needed to update the information associated with the billing contact for your account. 3) You may also change the password for the billing contact from this screen. Click on the [Change Password] button. NOTE: The password associated with feature is the password for the User to access the MailStreet Hosting Control Panel.

112 Web Hosting Admin Guide / Billing My Contact Info Page 112 of 112 Users Users are not mailboxes. Instead a User is a person that has been provided with rights to manage your account through the Admin Control Panel. Though you can manage Users from this Billing interface, the procedures are the same as adding Users and assigning a Role for each User as described in the My Account section. Please see My Account Adding or Deleting Administrator Users for detailed instruction for creating and defining Users and their Roles Notification Methods The Notification Methods feature allows you to set the parameters to define how you are to be automatically notified when trigger events are reached on your account.. 1) To change the notification methods settings, log into the Control Panel, and access the Billing My Contact Info Navigation Methods option from the main menu or left-side navigation menu. A screen similar to the following How to notify me screen is displayed: 2) All of the various notification events are defined under the Types of Messages column. You may click on any of these notification message hyperlinks to view, and edit, the details of the notification method. 3) You may toggle On (Send green icon) or Off (Do Not Send yellow icon) the type of notification message to be sent by clicking on the links under the Sent HTML, Sent Text, or Send PDF columns. Toggle these settings On/Off to define the type of notification message to be sent for each of the itemized notification methods listed and click on the [Save] button to change the state of the Notification Method.