Sonata Managed Application Lifecycle Services

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1 Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation

2 Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing business environment, organizations face daunting challenges in their attempt to stay relevant and responsive to market demands.at the same time, there is pressure to improve efficiencies and lower costs. These challenges have led to the need for a transformation of business processes and models, and the realization that a close business-it alignment is essential for organizations to survive, grow and retain their competitive advantage. Here is where Sonata can help.we offer a relevant partnership to our clients, helping them keep pace with the latest trends in IT while ensuring maximum value from existing IT investments.sonata has the required expertise and experience to apply technology appropriately across existing and emerging systems to achieve the desired results. We act as an extension of our clients IT department, proactively analyzing the IT environment to spot areas for improvement and thereby enabling an IT landscape that supports the clients business goals. But there s more. Sonata is not just a reliable managed services provider; we have been a partner of choice for several global enterprises, in relationships spanning more than a decade helping them rationalize, modernize, integrate and support their applications, portfolio in the overall context of their business transformation objectives. Our tested Application Lifecycle Management (ALM) methodologies and Customer-centric Center of Excellence based approach ensures sustained focus and commitment to your business results. Key Facts 68% of CIOs believe the Model helped improve their efficiency in onboarding new customers 59% of CIOs believe the Model helped them adapt to changes in customer requirements 46% of CIOs agree that the Model reduced their IT costs by 25% or more 52% of CIOs agree that the Model helped them re-deploy their IT staff in revenue generating activities Sonata Managed Business Solution Suite Sonata Managed Business Solution is a comprehensive, power-packed offering that empowers the CIO by bringing together multiple technologies to move the needle on business performance metrics at a larger strategic process level. The services are largely targeted on two critical fronts External Customer Engagement and Internal Enterprise Efficiency.The objective is to provide turnkey support to some of the most challenging questions enterprises face, like using IT to improve the competitive position in the industry; alignment of technology portfolio investment with business opportunities and threats; measures to meet customers expectation in a digital world; ensuring IT improves the enterprise s operational and strategic agility; and measures to identify the go-to-person for IT. Managed Customer Engagement Solution Managed Enterprise Efficiency Solution Multi-Channel Commerce Analytics for Personalization CRM and Loyalty Programs Mobile and Social Engagement Managed IT Services Business Intelligence ERP, SCM, HR, Finance Mobile and Social Workforce BENEFITS: Faster GTM Greater customer awareness More repeat purchases BENEFITS: Agile workforce Enhanced IT ROI IT as an Enabler

3 Sonata Managed Technology Solutions We extend our expertise in delivering Managed IT Solutions to a range of technology-specific services including Application Development, Business Intelligence, Testing, Infrastructure and Cloud Enablement. Customers have benefited from this service to access specific areas of expertise and extend the scope of their in-house resources to meet their program objectives. In these engagements, while the alignment of specific technology initiatives to business is managed by the customer, Sonata offers the customer SLA driven and outcome based services on a turnkey basis spanning program management, resource management and delivery infrastructure. ADM Infrastructure ALM BI Testing End-to-End application management services that enhance IT ROI Application modernization helping enterprises stay ahead of the technology curve Managed IT Infrastructure solution with a wide range of services based on ITIL best practices Cloud Enablement End-to-end that rationalize, modernize, integrate and support business applications portfolios Planning, implementation and ongoing support of the application lifecycle BI services spanning Consulting, Architecture and Implementation Data driven insights Data Integration, Analysis, Mining, Reporting and Visualization KPIs, Standardized Tools, Processes and SLA-driven reporting Consulting-led Testing assessment based on industryleading TMM model Sonata s Delivery Methodology The core anchors of our Managed Application Lifecycle Services delivery process are: The field-tested R3 Methodology, with its focus on fast and sustainable value realization and efficiency, to transform your IT application landscape. The Customer-Centric Centers of Excellence (CCoE) delivery approach, that ensures strict alignment to key strategic objectives the customers have outlined for themselves. Thus, Sonata functions as your extended IT organization, continually adding value to your technology strategy. Our managed solutions take care of all your IT needs, enabling you to do what you do best delighting your customers.

4 Sonata R3 Methodology Sonata s Managed Application Lifecycle Services suite, with its R3 methodology, is our end-to-end offering that provides superior alignment and impact of IT on business. Sonata s proven R3 methodology for managed services has been developed and refined over several client engagements. It draws on this deep and global experience as well as on industry best practices and standards such as ITIL todeliver tangible impact. Sonata R3 Solution Suite Risk-mitigated Approach Robust Methodology Reliable Solution Suite Sonata Biz Align Sonata APM Sonata Transformation Sonata IT Maturity Align and prioritize IT with business goals and drivers Risk-mitigated and seamless transition methodology Enabling enterprises to stay ahead of the technology curve Assess current IT maturity to meet business demands Proven Methodologies, Tools, Templates Experienced Consultants Strong Domain Expertise Sonata Biz Align Sonata Transformation Using Sonata s Biz Align solution, we identify key areas to align the IT landscape with business goals and drivers. Across financial, marketing and operational domains, we identify and implement levers where technology can play a role in ensuring the IT strategy and roadmap is aligned with the business roadmap. Using Sonata s proprietary Application Transformation and Rationalization Solution, we assess your existing application landscape and implement a transformation roadmap that helps you to stay ahead of the technology curve. Our proven methodologies for application management, rationalization and performance monitoring helps to maximize the value of your IT investments. Be it re-platforming, decommissioning, automating, enhancing or standardizing, we have what it takes to make sure your IT stays agile and relevant to changing business scenarios. Sonata Application Portfolio Management Sonata s Application Portfolio Management (APM) solution leverages Sonata s proprietary field-tested transition methodology and framework solution. Using a tool-based approach and industry leading practices, we deliver a seamless and risk-mitigated transition of your IT applications, thereby enhancing operational efficiency, delivering significant cost savings and enabling faster go-to-market. Sonata IT Maturity We leverage industry standards such as ITIL along with best practices to improve your process efficiency and deliver operational agility. The end result reliable workflows and a positive impact on your bottom line. Sonata CCoEs Sonata delivers its Solutions through CCoEs, our unique and proven system of engagement to deliver on the key strategic objectives that the customers have outlined for themselves. Leapfrogging over the limitations associated with the traditional outsourcing model where the onus of unlocking value and efficiency gain lies with the customer, the goal of the CoE is to build sustained technology leadership through standardization, reusability and new technology adoption. Thus, Sonata functions as your extended IT organization, capable of adding value to your technology strategy. Strategic Focus Value to Clients RADAR Assessment Model Tracking technology trends Tech adaption, POCs Defining standards and best practices Re-usable assets Sustained technology leadership Faster time-to-market Leveraging Sonata s competencies and alliances Financial Customer Focus Internal Business Process Current Score Target Innovation and Learning Leadership Sonata s approach to transformation CCoEs

5 Success Stories Managed Business Solutions Suite Helped Transform Generations of Web-Based Sales Platforms for a Travel Retailer Sonata helped a globally renowned travel company to transform its three-generations old web-based sales platform. The decade-strong relationship involved multiple phases including transition of critical business applications for global delivery, transformation of the IT landscape and technology architecture, rationalization of various siloed applications, implementation of next generation Omni-Channel Commerce solutions as well as continuous adoption of SMAC technologies. BENEFITS: The successful implementation of these IT transformation initiatives ensured 26% Y-o-Y increase of web packages and 30% improvement in IT ROI. Stronger readiness for digital business with an enhanced scalable IT ecosystem spanning customer and Sonata resources was established to support sustained business performance. Managed Technology Solution Suite Ensured Safe Technology Transition for a Large Fast Food Chain Sonata helped the client to perform a risk-mitigated transition of critical business applications, processes and infrastructure services from incumbent vendors. A smooth transition of ERP solutions, franchisee applications and help desk with SLA-based support enabled the business to proceed uninterrupted at lower cost. As the engagement matured, automation and other rationalization techniques to deliver further cost savings with improved efficiencies were brought in. BENEFITS: Sonata improved IT ROI by 40%. Savings helped in business expansion by opening 20 new restaurants, thereby generating additional USD 20M sales annually. Furthermore, the company also witnessed enhanced customer satisfaction and levels of service delivered. Results Delivered 40% enhancement in IT ROI for the world s leading Snack and Beverages group 30% improvement in incident resolution time by transforming work processes for a global retailer 30% improvement in sales productivity for a global CPG client 7% increase in profits due to enhanced inventory utilization for a leading travel company 20% improvement in order fulfilment process for a leading global retailer 26% Y-o-Y increase in sale of web packages Why Sonata The model means that Sonata, as your service provider, will share in both the risks and rewards, unlike a traditional outsourced model where the vendor buy-in is only monetary. Since our contracts are based on meeting key Service Level Agreements (SLAs), you are assured of a high quality of service, consistently. We are not just service providers, but your partner on your IT journey, and offer industry specific, contextual expertise our experience enables us help you locate opportunities for automation, consolidation and transformation. Sonata as your provider will enable process improvements and improved service levels as we manage your processes and employees, with minimal operational disruption.

6 ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want to make an impact on their businesses, with IT. NORTH AMERICA EUROPE ASIA ANZ in f t For more information write to us at: info@sonata-software.com APS Trust Building, Bull Temple Road N. R. Colony, Bangalore , India T: F: