IBM Business Consulting Services. Setting the standard for SAP services

Transcription

1 IBM Business Consulting Services Setting the standard for SAP services

2 Delta Air Lines IBM Business Consulting Services already has a proven track record in earlier SAP implementations within the Delta Air Lines Organization. We recently asked IBM to support a critical initiative on very short notice. IBM responded by providing a team of highly experienced professionals to help Delta resolve a critical business issue. This is the exact response we would expect from any of our business partners. And once again, IBM demonstrated their commitment to Delta with highly skilled resources, innovative solutions and a proven methodology and approach. Walter Taylor, managing director, Program Management, Delta Air Lines The union of business and technology continues to change how companies operate, communicate, grow and profit. While the power of today s integrated Enterprise Resource Planning (ERP) systems can deliver significant benefits, there are a number of factors to consider when planning, deploying and managing these solutions. There is a lot at stake, and little can be left to chance. Recent market consolidation has permanently altered the ERP landscape. Many companies who have made significant investments in HR, Financials or other ERP applications now find that those solutions will be dead-ended, and will need to migrate. In this time of uncertainty and doubt, companies need to assess their ERP application roadmap and determine the path which provides them with the best business value and least amount of risk. CIOs and other executives are being challenged to reduce information technology (IT) costs while simultaneously realizing more benefits from their SAP and IT investments. Lowering total cost of ownership (TCO) has thus become an even more strategic issue. As one of the world s leading full-service providers, IBM is uniquely qualified to help companies optimize, and potentially outsource, their non-core business systems and processes helping to reduce TCO, and enabling the reallocation of resources and capital to focus on core business competencies. It s not surprising that more and more enterprises are choosing to entrust the implementation and management of their SAP solutions to IBM Business Consulting Services. As a one-source partner, we offer a distinctive blend of best-inclass business and technology acumen, well-established IT leadership, plus IBM s global reach and stability. These capabilities, supported with a practice of over 9,000 dedicated SAP consultants, are helping SAP clients in every industry and around the globe achieve their tactical and strategic objectives in a way that affords greater value, lower costs and faster returns all while mitigating risk. IBM Business Consulting Services: virtually unmatched consulting capabilities With over 60,000 consultants in 160 countries, IBM Business Consulting Services, a division of IBM Global Services, is one of the world s largest consulting organizations. We help transform the businesses of our clients who want to be leaders in their industries. We have well-researched points of view about industry and business trends, and assist enterprises in effecting change by integrating strategy, process, technology and operations. To every client engagement, We bring: Global scale and delivery capabilities Integrated services from strategy through implementation and operation Deep industry expertise and knowledge of business processes Strategic alliances and practical experience with leading technology vendors Ongoing investments in innovative solutions, staff development and intellectual capital.

3 Key service offerings of IBM Business Consulting Services are available: Application Innovation Services provides custom application development and systems integration skills to help businesses support innovation and expand into new markets. Business Transformation Outsourcing helps enable an enterprise to outsource and transform its non-core operations including finance and accounting, customer relationship management, procurement and/ or human resources to IBM. Customer Relationship Management helps companies reduce the costs associated with marketing, sales and service, while improving customer loyalty and satisfaction in the face of increasing customer demands. Financial Management assists businesses in transforming their finance and accounting processes in various areas to reduce costs, manage risk, increase shareholder value and bolster profits through more effective financial management. Human Capital Management offers onestop services for assessing the overall impact and effectiveness of a business s human resource organization from strategy and structure to processes, services and systems and implementing the recommended changes. Strategy and Change helps companies frame business and industry opportunities and develop strategies to leverage more value from their IT infrastructure, make strategic profit improvements, and achieve business transformation. Supply Chain Management combines IBM capabilities and experience in supply chain planning, procurement, product lifecycle management, operations, ERP and logistics to help improve supply chain efficiency.

4 Leading the industry in SAP services Our SAP practice has an established reputation as a global leader in providing SAP services. By successfully blending our industry, business-process and technology expertise, we can provide a compelling value proposition to our SAP clients. Key differentiators of our SAP practice include the following: The longest-standing and strongest SAP alliance: IBM Business Consulting Services was SAP s first alliance partner, and has been an SAP global alliance partner since The largest and most experienced SAP practice: We employ more than 9,000 fully dedicated SAP staff around the world, with an average of eightplus years of SAP experience. The highest client satisfaction rating: In 2004, IBM was the only systems integrator awarded the prestigious Pinnacle Award for Delivery Excellence, based on SAP s own customer satisfaction surveys. Additionally, IBM is the only firm to win the SAP Award of Excellence every year, in every country it has been offered. The largest base of successful engagements: We have completed over 4,500 successful SAP engagements at over 8,000 sites. Consistently recognized as an SAP implementation leader: IBM was recognized as Most Visionary and ranked highest in Ability to Execute in Gartner s 2004 SAP ERP service provider Magic Quadrant. A Fortune 500 leader: IBM BCS has been acknowledged by SAP Senior Executives as a leader with over 70 percent of SAP s Fortune 500 clients. A strong industry commitment: IBM is one of the principal firms involved in the joint development of SAP industry-based solutions. Our IBM and SAP retail alliance, announced in 2004, is one of just many examples where both organizations have made deep commitments to jointly bring innovative industry-based solutions to the market. A leader in solutions development and implementation accelerators: IBM Business Consulting Services is committed to developing leading, industry-based methods, tools and templates to accelerate implementation and optimize return on investment. State of Louisiana We selected IBM s Business Consulting Services for their strong team of expert consultants and their strong implementation methodology. I am very happy with our selection, as they have guided us to a successful implementation of the Portal for our employees. Sylvia Vaught, information services director for Division of Administration, State of Louisiana

5 IBM s relationship with SAP spans more than three decades. With over 8,000 joint clients and a proven track record of cooperative solution development, the SAP-IBM alliance is one of the largest and most successful relationships in the technology world. As a charter member of TeamSAP and the co-developer of the SAP Implementation Quality Program, IBM Business Consulting Services is a driving force in helping to ensure that our SAP clients benefit fully from SAP innovation and excellence. IBM is certified by SAP as a Global Services, Technology and Hosting Partner. We are proud to highlight that we are the only organization to hold all three certifications. What does this mean to our SAP clients? In addition to traditional consulting services, they have the advantage of: IBM eserver systems your choice of high-performance servers to suit your business various and evolving requirements. One of the world s premier database platform DB2 and consistent capabilities across multiple servers. Complementary software and middleware that help extend R/3 solutions, including Internet application development, groupware and systems management. Proven tools and methodologies: More value, faster results, less risk IBM Business Consulting Services employs a world-class suite of transformational methodologies, tools, accelerators and pre-configured solution templates to assist our clients in the various stages of SAP implementations. The organization How will our new We differentiate ourselves with our strong application affect our people and their SAP methodology, drawing from over 20 productivity? How will we manage years of successful SAP implementation change? How will changes impact the experience, and leveraging IBM research structure of the business? Will we need and development to develop the next to redesign the organization? What about generation of innovative tools, solutions training? Will it be costly? Who will be the and methods. These resources help champions of change? enable our SAP clients to quickly realize their business objectives and Applications Will the application fully accelerate time to benefit with integrated, support the business? How will we standards-based initiatives customized fill gaps? How should the application to their SAP environment. be configured to best support our business? What types of reports will Our SAP methodology focuses on six be required? How will we integrate key areas, and addresses the following new applications into our current questions across the entire lifecycle of infrastructure? What about data an SAP implementation. conversion? Project management What is the Architecture How will our new best approach for our implementation? application impact our current IT Should we do a pilot, and then roll out infrastructure and production processes? to other sites? Should we select certain What new technologies will we need application modules to roll out first? How to support the new application? How should we organize the project team? much will this cost? Do we have the right How much time will it take? technical skills? The business What quantifiable Operations How will we handle business gains can we expect? What application upgrades? Can we is the estimated ROI? How can we adequately support the application measure our ROI? How can we benefit environment? How do we establish from best practices? What business help desk skills and organize around processes should we redesign? new systems? What technical skills are required? Heineken-USA Being part of a global organization requires participation in its international transparent supply chain. The SAP implementation, a component of Heineken s Star Link project, connected our company to both our global supply chain network and our customers in the U.S. Our implementation partner, IBM Business Consulting Services, already had a proven track record in earlier SAP implementations within the world- wide Heineken group. By combining some of their seasoned European professionals, American IBM consultants and Heineken specialists, the winning team was born. The result? A successful implementation, within time, within budget, and a competitive advantage in the market. Rodolph Italianer, Heineken-USA vice president, Finance and Operations

6 Accelerated SAP project lifecycle Program management Business Evaluation Project Preparation Business Blueprint Realization Final Preparation Go Live and Suport Sustain Organization Application Architecture Operations Based on SAP AG s AcceleratedSAP (ASAP) method, the Ascendant SAP method has been mapped across the phases of an SAP implementation and enhanced with the addition of two phases evalulation and sustain. Additionally, we have incorporated the latest ValueSAP content into the method to help support key deliverables such as business case development and value realization. This enables us to help ensure that the system goes live, on-time and on-budget, and that the critical change management aspects of the projects are appropriately handled accelerating time to benefit while mitigating risk. In support of our methodology, the Ascendant SAP Toolset is a Webenabled project support system and central repository that aids in managing the project and maintaining project documentation and deliverables. This Toolset is the single product designed to support and leverage all of IBM s implementation experience. Local resources, global reach IBM Business Consulting Services provides a unique delivery model the IBM Global Resourcing Framework that affords our SAP clients the best of both worlds: availability of local resources and the power of global reach. IBM global delivery capabilities for SAP offers a large pool of resources located worldwide, giving you access to seasoned SAP professionals with end-to-end implementation experience at cost-effective labor prices. You can optimize your SAP transformation investment by taking advantage of a variable cost structure, whereby you pay for only the resources you need, as you need them. Through our global delivery capabilities, IBM combines the right people, processes and technologies to reduce risk while enhancing quality to achieve measurable business impact. Tetra Pak The benefits of leveraging the Global Delivery Center for Tetra Pak has been the continuity that we ve had between some of the people that we ve had both onsite and offsite, that they ve had an internal network between them that has made good use for both Tetra Pak and for those resources working offsite and onsite here at Tetra Pak. IBM also has very skilled people and are good to work with. We chose IBM because we looked for a global partner that had the same resources that we did. Kevin Quinn, project technical manager, Tetra Pak, Sweden

7 Offering a broad global presence, IBM maintains consulting operations with more than 20 solution development centers around the world, each leveraging the robust infrastructure, network reliability and data security features that you ve come to expect from IBM. Our broad SAP services offering encompasses the following components: Application design and development Configuration and prototyping SAP Design, Build, Manage Solutions SAP Industry Solutions Financial Management Solutions Human Resource Solutions Supply Chain Management Solutions Customer Relationship Management Solutions Enterprise Management Portals / Cross Applications SAP NetWeaver SAP Optimization Services SAP/IBM Mobile Business Solutions Organizational Design and Change Management Testing Support and maintenance. Discover the difference with IBM IBM Business Consulting Services supports the entire suite of SAP offerings from strategy through implementation and ongoing operations. This enables SAP-based enterprises to leverage our expertise in every area of their organization, from every vantage point, to address both current and future requirements. Specifically, our services address: Enterprise Resource Planning (R/3, mysap) ERP Roadmap Assessment Supplier Relationship Management Education and Training Solutions Application Management Services Product Lifecycle Management for SAP Solutions Solutions Hosting Services for SAP Solutions. Business Warehouse/Strategic NIBCO, Inc We have provided improved customer service by using better processes supported by better technology. Product inventory has been reduced by around 40 percent, plant inventory has been lowered, and order processing costs have tumbled. We are quicker to respond to customer orders, and our Perfect Order metric has soared from around 30 per cent complete to near 90 percent. These two primary solution providers contribute significantly to our business results. IBM has a strong SAP practice, and helps us leverage the SAP application as much as they can, which is good for us and good for our customers. Gary Wilson, chief information officer, NIBCO, Inc. SAP Full Economy Model

8 Start your business transformation The IBM Business Consulting Services SAP team is ready to help you address every area and every phase of your organization s SAP implementation from strategy through operations. Our leadership and recognized depth of industry knowledge significantly enrich our offerings, which are developed and aligned to deliver top-to-bottom, end-toend support for SAP environments and provide best-case results in bringing all elements of your business together across enterprise, network and geographical boundaries. For more information For more information on IBM Business Consulting Services please contact your IBM sales representative, or visit: Copyright IBM Corporation 2005 IBM Global Services Route 100 Somers, NY U.S.A. Produced in the United States of America All Rights Reserved IBM, the IBM logo, Asendant, DB2, and eserver are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. ibm.com/bcs G