Used as content for outbound telesales programmes and (potentially) inbound telesales response.
|
|
- Hugh Jennings
- 8 years ago
- Views:
Transcription
1 Upgrading from Hosted to a Unified Communication Suite Telesales scripts This document provides recommendations and sample scripts that could be used to target customers for upgrade from hosted to a Unified Communication Suite offering with outbound telesales efforts. As with any script-based telesales activity, the sales representatives must be fluid and dynamic in their responses to customers to be effective. The scripts provide guidelines, but the representative must react to each specific situation. Target Audience Telesales Sales Managers Sales Executives Usage Used as content for outbound telesales programmes and (potentially) inbound telesales response. Used to train sales executives and telesales on the top benefits and features to emphasise based on specific customers, industries and reported needs. Used as content for follow-up phone calls and s to direct sales engagements. How to use 1. Review and incorporate Recommendations for ideas on creating effective marketing communication materials 2. Select relevant components that suit your needs from the Ready Scripts to utilise in your own telesales scripts and customer presentations 3. Finalise and customise with your details (company, service offering, positioning, special offers) as needed for your branding and sales objectives. Recommendations Language and tone: All sales calls and communications should be customer-focused, from the customer point-of-view, addressing customer concerns and conveying customer benefits. Consider the So what? factor as you engage in a customer dialogue. Courtesy and brevity are key be mindful of the person s time see if there might be a better time to call if needed. Thank them for their time. Telesales requires multiple impressions. Consider first calls successful if prospects agree to receive your follow-on information or you otherwise succeed in warming them up.
2 Key elements: Every sales situation is unique in that the time, interest level, knowledge and awareness of each prospect will be different. Regardless of the sales situation and status of the prospect, as many of the following elements should be incorporated as possible into the call, as thoroughly as possible: Background: Who the prospect is Business name and industry Contact name Contact and phone Information about the prospect s current connectivity and account usage. Positioning: Who you are Minimum your 10-second statement that s customer-focused More time one or two key aspects that are special about your company things like certification or unique capabilities. Value proposition: Why they should care about you Minimum your 30-second, one statement value proposition, sometimes known as the elevator pitch More time relevant advantages that express why a prospect should consider you instead of other available options. Qualifying questions: Why you should care about them Minimum what kind of opportunity they represent; how many mailboxes; what communications applications do they already use and who supplies them More time uncover interest, decision-making drivers, budget, timeframe, executive sponsorship, current needs, current issues etc. General information on how to engage with prospect: Build a Relationship. People buy from people, so get to know the person you are selling to People buy from people that they like and trust and building personal relationships helps build business and repeat purchases Most people feel good when someone takes interest in them and their interests. (if they are sincere, and the situation is appropriate, of course.) Use CRM to keep track of the little personal details e.g. hobbies, birthday, family activities as well as the key business information such as how the business is run, what their specific needs, wants, and objectives are. Ready Scripts The following ready-to-use scripts may be incorporated into your own telesales calls and customer presentations. We recommend that each sales representative use the essence of this scripting in a way that feels natural to their style and the requirements of each sales situation.
3 LEAD GENERATION CALL PROSPECT TYPE: Customer takes hosted from the company, but no other hosted communications services CALL PURPOSE: For telesales staff to qualify prospect for interest in upgrading to the full Unified Communication Suite. Step 1: Introduction Hello, this is [NAME] from [PROVIDER], who provides your hosted service. We help companies to increase business productivity by using hosted communications solutions. As well as hosted , we offer three other hosted services that help customers to save money and reduce their carbon footprint by improving collaboration and productivity. Are you familiar with any of these? Recommendation: After this question you will probably need to clarify what the additional three hosted services are: instant messaging, online meetings and shared workspaces, accessible via Microsoft Outlook. Could you spare a small amount of time for me to explain how new communications technology might help you save time and money? If positive, go to Step 2. If negative, go to Step 6 Step 2: Discovery questions First I d like to understand a little bit more about your environment so that the benefits I show you are related to how you work today 1. How do your teams share project information, such as documents and spreadsheets? 2. How do your team members most commonly communicate with each other? 3. Apart from , are your communications applications delivered online, or do you manage them inhouse? 4. Are you confident that your IT team has the technical expertise and time to manage and maintain all your communications applications securely? 5. What budget is put aside for information sharing and communications applications? 6. Do you know how much you are spending on business travel and telephone calls? Recommendation: If possible, question 6 would be well supported with data giving examples of the scale of savings made by other clients
4 Step 3: Identifying pain points Recommendation: Callers should be able to quote existing customer examples around these areas in case asked by the customer. In addition a short answer needs to be available to describe what is meant by communication and collaboration applications. Are you looking for ways to reduce the amount you spend on communications and travel? Are you concerned about the security of your communications technologies and file or data storage? Do you have the ability to centrally manage all of your communication and collaboration applications? Do you feel that your communications applications are easily accessible to all your people, in the office and on the road? Are you able to share and manage documents from a single location, even when you re out of the office? I think our enterprise-class Unified Communication Suite might be of value to your organisation. This is a hosted suite of solutions which gives you a set of applications at a lower cost than if you were to take the four services separately. You get all the benefits of business-class communications technologies with simple, centralised management, zero up-front investment and enterprise-class security. Step 4: Outline value proposition Considering the customer s response to the questions in Steps 2 and 3, choose the most suitable of the below value propositions. Option 1: Customer manages SharePoint, Live Meeting and/or Instant Messenger in-house We have found that many of our hosted customers are struggling to find budget and resources to manage their other business communications and collaboration solutions in-house. Apart from the initial investment in infrastructure and software, it can be challenging to manage the entire set of applications consistently and securely. This can make it difficult to realise the productivity benefits that justified the investment in the first place. Because of this, [COMPANY] now offers Unified Communication Suite a suite of centrally managed unified communications applications based on industry-leading Microsoft technologies, which can be delivered online on a subscription basis. This simplifies management and enables our customers to maximise the productivity gains these technologies offer. Option 2: Customer has other hosted communications services (e.g. SharePoint) from a different supplier We have found that many of our hosted customers recognise the value of online delivery for other communications tools, but they ve fallen into the trap of taking different applications from different suppliers. This can increase overall costs and make it difficult to manage all of the applications consistently and securely, and to ensure compliance. Because of this, [COMPANY] now offers Unified Communication Suite a suite of centrally managed Unified Communications applications based on industry-leading Microsoft technologies, which is delivered online and costs much less than if you were to take each of the applications separately. Option 3: Customer doesn t use tools such as Live Meeting, Instant Messaging and SharePoint Many of our hosted customers are realising that business communication has evolved to include a variety of channels. They want a cost-effective way to empower their people to get more done by sharing documents, hosting real-time meetings on the Internet and connecting with each other instantly wherever they are. Because of this, [COMPANY] now offers Unified Communication Suite a suite of centrally managed Unified Communications applications based on industry-leading Microsoft technologies, which is delivered over the Internet on a low-cost subscription basis.
5 Step 5: Confirming interest Recap to the customer the areas you believe are of most interest to them before looking to close on a follow up call or meeting. May I get one of our specialists to call you back tomorrow to discuss the solution further, or arrange a meeting or online demonstration? What time works best for you? End call. Recommendation: Getting a specific time for a meeting is critical as the best action for this telesales call. The follow-up from this meeting will then be the attempt to close. Step 6: If not interested Of course, I understand and won t take up any more of your valuable time. Normally I like to send you a short overview about the suite of Unified Communication Suite we offer so that if a need does arise you know what we offer. Would you be interested in a call in a few days when you have more time? Recommendation: If sending information to customers as follow up keep it short and if sending via ideally keep all of the content within the . Studies show that people are more likely to read content than open attachments. Recommendation: If sending s as follow up to the calls create a series of templates to ensure consistency in the response. Include areas in each template so that specifics from each call can be included. Recommendation: Always ask if the customer would like to be added on to your regular company newsletter. Be ready to explain the benefits and types of information which would be included e.g. Customer Case Studies, Technology and Business Hints & Tips If still negative: Well I appreciate the time you have spent with me. Please visit us at [ to learn more about Unified Communication Suite any time you are considering implementing business-class unified communications applications. Thank you. End call.
6 FOLLOW UP SALES CALL PROSPECT TYPE: Customer uses hosted and has responded positively to lead generation questions about Unified Communication Suite. CALL PURPOSE: For sales managers and executives to close the sale. Step 1: Introduction Hello, this is [NAME] from [PROVIDER]. You spoke to my colleague recently about Unified Communication Suite and expressed an interest in finding out more. Is this time still convenient for you? Before we begin, are there any particular questions you wish to address since you spoke to my colleague? Recommendation: Wait to try and get the customer to engage with a specific interest area. The telesales team needs to be fully equipped with the FAQs and answers such that they can be responsive to the most common questions. Successfully answer as many questions as the customer has. Step 2: Addressing customer s specific pain and building value When you spoke to my colleague you indicated: That you want to empower your people by giving them business-class unified communications capabilities, but you re concerned about the cost of implementing and managing these. Unified Communication Suite can actually help you save money while increasing productivity. It is delivered online and hosted by us, just like your is, so there is no need for upfront investment in infrastructure and the suite will cost less than if you were to take the applications separately. You get industry-leading Microsoft , SharePoint, Office Live Meeting and Instant Messaging capabilities. Hosting real-time meetings on the Internet can significantly reduce travel cost and, your mobile workers can access documents and scheduling information wherever they are directly from Outlook, while Web-based voice communications mean you can cut your telephony bills too. In addition, centralised management and a single user identity across the suite means that you can minimise the resources needed to manage the applications. That you need to maximise productivity for your people both in the office and on the road, but you re worried that adding new applications might increase hassle. Our hosted Unified Communication Suite makes it easy for your people to get more done by enabling them to share data and scheduling information and to communicate with each other instantly wherever they are. We look after the delivery and maintenance of the services and your people can access all of them via Outlook, so they can get straight into using the latest Microsoft unified communications applications without having to log into different applications. Training needs are minimised because most users are already familiar with Outlook, and Office Live Meeting, which is part of the Unified Communications suite, also lets you deliver recorded or live training content over the Internet so you can make sure everyone is up to speed. That you do not feel confident that your current team has the technical expertise and time to ensure compliance and manage your communications consistently and securely. With Unified Communication Suite, you get all the features of in-house Microsoft Exchange, SharePoint, Live Meeting and Instant Messaging applications with none of the operational hassle. The bundled service is cheaper than buying individual applications, and deployment is quick and simple. Centralised management means you can administrate the services easily while being sure that your critical data is backed up and auditable. We also give you 24/7 local support in case any issues arise.
7 That you would lose revenue if your data or communications services were ever unavailable. Like all our services, Unified Communication Suite has very high levels of uptime with a robust service level agreement to give you peace of mind. As well as being protected against Internet outage, you can rest assured that our secure, state-of-the-art data centre will keep all your data safe using professional security solutions. Multi-layered anti-spam and anti-virus defences also minimise any threats to your network, and because your data is centrally hosted and backed up regularly, you will be able to retrieve any data that you lose by accident or theft. That you re concerned about your ability to ensure regulatory compliance across a range of different communication and collaboration technologies With Unified Communication Suite we offer auditing and archiving solutions to help you meet your compliance needs without expensive internal solutions and infrastructure. Hosted solutions will also evolve with the changing regulatory and legislative requirements in your market. That you use a file system solution for employees to access shared files. Do you every have trouble with employees that are travelling or sitting behind customer firewalls having difficulties accessing shared information and applications? File system-based solutions often don t scale to support mobile workers, but Unified Communication Suite, based on Microsoft Exchange, SharePoint, Office Live Meeting and Office Communications Server, does. In addition to the advanced protection of anti-spam, anti-virus and archiving/backup solutions, you benefit from enhanced business features like shared calendars, document folders, tasks and mobile access to , Instant Messaging, real-time meetings online, and shared documents. Because it is a hosted solution, all of this is available wherever you are. That you want to maximise productivity while reducing your business s carbon footprint. Unified Communication Suite is delivered online, so you don t have to purchase or house infrastructure for it. You can get up-to-date, industry leading communication technologies and support mobile workers without having worry about housing extra servers or keeping them cool. Have I answered all of your questions about Unified Communication Suite? Recommendation: Further questions can be answered in conjunction with the Frequently Asked Questions document Step 3: Demonstration, trials and pricing If all questions are answered and the customer is interested, arrange for a demonstration of Unified Communication Suite and/or a 30-day free trial, and explain pricing options. Step 4: Confirm Customer Value Confirm with the customer the value of the benefits they would get from implementing a Unified Communication Suite in their business. Once value is established within the customers mind move on to discussing the price of the service. Step 5: Close the sale If all questions have been addressed and the customer is ready to buy, follow [COMPANY] procedures for closing the sale and placing the order.
8 Step 6: If not interested I understand. Would [INSERT DATE AND TIME] work for you to call in case your situation has changed by then? Recommendation: If sending information to customers as follow up keep it short and if sending via ideally keep all of the content within the . Studies show that people are more likely to read content than open attachments. Recommendation: If sending s as follow up to the calls create a series of templates to ensure consistency in the response. Include areas in each template so that specifics from each call can be included. Recommendation: Always ask if the customer would like to be added on to your regular company newsletter. Be ready to explain the benefits and types of information which would be included e.g. Customer Case Studies, Technology and Business Hints & Tips.
Hosted Exchange Sales Toolkit. Sample Telesales Scripts
Hosted Exchange Sales Toolkit Sample Telesales Scripts Hosted Exchange Toolkit Telesales Scripts Target Audience Usage Telesales Used as content for outbound telesales programs and (potentially) inbound
More informationCompleteCare+ Enterprise Voice
There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications
More informationHosted Exchange Sales Toolkit. Common objections FAQs
Hosted Exchange Sales Toolkit Common objections FAQs Hosted Exchange Toolkit Common Objections FAQs Target Audience Usage Marketing Managers Used to create online FAQs and knowledge base content for self-service
More informationSIP Trunks. The cost-effective and flexible alternative to ISDN
SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN
More informationMICROSOFT EXCHANGE SERVER 2007 upgrade campaign. Telesales script
MICROSOFT EXCHANGE SERVER 2007 upgrade campaign Telesales script This document was created to help prepare an outbound telesales professional for a Microsoft Exchange Server 2007 upgrade sales call. This
More information10 steps for a smooth migration to Office 365. A decision-maker s guide
10 steps for a smooth migration to Office 365 A decision-maker s guide Getting started The move to the cloud with Office 365 can open up entirely new ways for your team to work and collaborate wherever
More informationHow to Choose a CRM System.
How to Choose a CRM System. Contents How to Choose a CRM System... 3 Understanding CRM... 4 Getting Started... 5 Understanding the Core Components of CRM... 6 Involve the Right People... 7 Select a System
More informationUNCLASSIFIED. UK Email Archiving powered by Mimecast Service Description
UNCLASSIFIED 11/12/2015 v2.2 UK Email Archiving powered by Mimecast Service Description Cobweb s UK Email Archiving, powered by Mimecast, provides businesses with a secure, scalable cloud-based message
More informationCRM for Customer Service and Support
CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s
More informationAvaya IP Office CRM Solutions
Avaya IP Office CRM Solutions The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services
More informationOVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)
OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS
More informationWebfusion Hosted Exchange 2010
Webfusion Hosted Exchange 2010 Webfuson Hosted Exchange is Microsoft s best in class email platform delivered as a cloud based solution. It provides business-class email direct from the internet, giving
More informationCRM. Booklet. How to Choose a CRM System
CRM Booklet How to Choose a CRM System How to Choose a CRM System When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning
More informationSIP BASED CONFERENCING MEET-ME CONFERENCING. Conferencing Defined:
SIP BASED CONFERENCING Conferencing Defined: Programs and meetings which may be for the purpose of presenting and exchanging information, comparing views, learning, planning and decision-making. www.dtic.mil/ieb_cctwg/contrib-docs/vtc001/sect3.htm
More informationA 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company.
Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Table of Contents Introduc on... 3 Microso Exchange Server Delivers Value Your Company
More informationService Description Interoute One
Service Description Interoute One Interoute, Walbrook Building, 195 Marsh Wall, London, E14 9SG, UK Tel: +800 4683 7681 Email: info@interoute.com Interoute Communications Limited Contents 1 Executive Summary...
More informationA Sales Strategy to Increase Function Bookings
A Sales Strategy to Increase Function Bookings It s Time to Start Selling Again! It s time to take on a sales oriented focus for the bowling business. Why? Most bowling centres have lost the art and the
More informationFurther and Faster Avaya Aura Contact Center helps Hillarys Blinds take its customer experience to the next level. Hillarys Blinds - CASE STUDY
Hillarys Blinds - CASE STUDY Further and Faster Avaya Aura Contact Center helps Hillarys Blinds take its customer experience to the next level. 2015 Maintel maintel.co.uk The Challenge At Hillarys Blinds,
More informationCRM MICROSOFT BUSINESS SOLUTIONS AXAPTA. A more efficient organisation overall
CRM MICROSOFT BUSINESS SOLUTIONS AXAPTA Microsoft Business Solutions Axapta CRM empowers you to maximise benefits from all of your business relationships and generate profit. Key Benefits: Achieve greater
More informationemail management solutions
Safeguard business continuity and productivity with Mimecast email management solutions Computacenter and Mimecast in partnership Expert software solutions Computacenter and Mimecast help organisations
More informationHow to Choose a CRM System
When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning your selection process. That s why we created this guide to
More informationTelephony & Call Centre Unified Communications
Telephony & Call Centre Unified Communications www.cytrack.com CyDesk Telephony for the PC Link your most important tools The PC, Telephone and Internet and create advanced service management and business
More informationSAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple
SAP Digital CRM Getting Started Guide All-in-one customer engagement built for teams Run Simple 3 Powerful Tools at Your Fingertips 4 Get Started Now Log on Choose your features Explore your home page
More informationMasterclass Series. Sales Training Courses
Masterclass Series of Sales Training Courses Testimonials I always enjoy how I feel after a durhamlane workshop empowered and motivated to attack my sales objectives. Cost effective and very good value
More informationManaged Services. Who are NCI Technologies? Full support for your IT systems and users, without the hassle or expense of an in-house IT department
Who are NCI Technologies? NCI provide IT solutions and telephone systems to businesses and schools. We strive to be at the forefront of technological developments helping organisations get the most from
More informationMicrosoft Office 365 vs Google Apps for Business
Microsoft Office 365 vs Google Apps for Business A publication by Is this ebook right for me? Not quite sure if this ebook is right for you? See the below description to determine if your level matches
More informationEmail archives: no longer fit for purpose?
RESEARCH PAPER Email archives: no longer fit for purpose? Most organisations are using email archiving systems designed in the 1990s: inflexible, non-compliant and expensive May 2013 Sponsored by Contents
More informationADVANTAGES OF CLOUD ULTRA AN ULTRA COMMUNICATIONS WHITEPAPER CLOUD CONTACT CENTRE SOLUTIONS COMMUNICATIONS. www.ultraasp.net +44 (0) 207 965 0207
ADVANTAGES OF CLOUD AN ULTRA COMMUNICATIONS WHITEPAPER ULTRA COMMUNICATIONS CLOUD CONTACT CENTRE SOLUTIONS www.ultraasp.net +44 (0) 207 965 0207 WHAT IS A CLOUD CONTACT CENTRE? Ever since the world s first
More information2006 www.insight.com/uk
How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges
More informationHosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity.
UNIFIED COMMUNIC ATIONS Hosted PBX Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. Business IT departments increasingly want to reduce
More informationUnderstanding The Benefits Of Unified Communications And Hosted VoIP
Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits
More informationMicrosoft Dynamics Food and Beverage Distribution Telesales Guide
Microsoft Dynamics Food and Beverage Distribution Telesales Guide This telesales guide provides an overview of the information you will need to drive demand for Microsoft Dynamics ERP or CRM solutions
More informationRicoh Consulting. IT Service. Affordable, smart solutions from Ricoh Consulting. Contact RicohITServices@ricoh.co.nz
Ricoh Consulting IT Service Affordable, smart solutions from Ricoh Consulting Contact RicohITServices@ricoh.co.nz Finally. An IT Service that s guaranteed to stay in budget Are you tired of grappling with
More informationn Windows Server 2003 R2 CAL n Microsoft Exchange Server 2007 Standard CAL n Microsoft Exchange Server 2007 Enterprise CAL
Your path to a people-ready infrastructure What is the Microsoft Enterprise CAL Suite? The Microsoft Enterprise Client Access License (CAL) Suite brings together 11 of the latest Microsoft products to
More informationIncluded with Office 365
Available with the Skykick Migration Solution and Ingram Micro Service Desk DATASHEET Communication & Collaboration AT-A-GLANCE Available through Ingram Micro s Cloud Marketplace Includes Outlook, Word,
More informationINTEGRATION. How Integration with Other Microsoft Products and Technologies Adds Value. Microsoft Dynamics NAV TM. White Paper. Integrated Innovation
INTEGRATION Microsoft Dynamics NAV TM How Integration with Other Microsoft Products and Technologies Adds Value White Paper Integrated Innovation Date: April, 2007 www.microsoft.com/dynamics Introduction
More informationFast, secure and scalable email archiving from FuseMail. Secure and easily accessible email storage
VaultSMART Fast, secure and scalable email archiving from FuseMail Secure and easily accessible email storage Compliance and retrieval requirements demand that businesses store more data than ever before.
More informationAbout Advent One. Contents. 02 What we do. 03 Infrastructure Services. 04 Cloud and Managed Services. 07 Hosting Desktop. 08 Phone.
About Advent One Contents 02 What we do 03 Infrastructure Services 04 Cloud and Managed Services 07 Hosting Desktop 08 Phone 09 Email 10 Back up Recovery 12 Dev/Test 13 Contact Making technology work.
More informationMicrosoft Office 365 from Vodafone. Do business virtually anywhere
Do business virtually anywhere Now there s an easy way to do business virtually anywhere 2 Microsoft Office 365 from Vodafone is helping to empower people to work the way they want, on their terms, from
More informationA PRACTICAL GUIDE TO MORE EFFECTIVE SOCIAL MEDIA ENGAGEMENT
A PRACTICAL GUIDE TO MORE EFFECTIVE SOCIAL MEDIA ENGAGEMENT AUTHOR Lien Brusselmans works as Marketing Manager at Engagor. She joined the company in its early days and initially handled not only Marketing
More informationPackaged Unified Communications Solution. The all-in-one integrated collaboration solution that s simple, scalable and affordable.
Packaged Unified Communications Solution The all-in-one integrated collaboration solution that s simple, scalable and affordable. Collaboration is at the heart of your business operations. And today, an
More informationipm it s project management Integrated. Intuitive. Intelligent IPM PROJECT MANAGEMENT STANDALONE
ipm it s project management Integrated. Intuitive. Intelligent IPM PROJECT MANAGEMENT STANDALONE IPM, by IPM Global, is a next generation project management suite that provides a scalable solution with
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More informationGain the cloud advantage. Cloud computing explained Decide if the cloud is right for you See how to get started in the cloud
Gain the cloud advantage Cloud computing explained Decide if the cloud is right for you See how to get started in the cloud What is cloud computing? Many businesses are moving their IT to the cloud. But
More information38,648 ( 35,590 basic + 3,058 London weighting allowance) Grade E of Mind s salary scales
Job description Job Title Responsible to Department Team Responsible for Salary Hours of work Length of contract Location of work CRM Manager Data Process and CRM Delivery Manager Fundraising Data and
More informationMothernode CRM ENTERPRISE (ERP) EDITION
Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run
More informationOffice Professional Plus - Outlook, Word, Excel, PowerPoint, Publisher, Access, InfoPath, Lync and more...
Office 365 The future of technology for the small business Microsoft Office 365 provides the latest email, communication, messaging, staff productivity and collaboration tools over the Web, ideally suited
More informationitg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future.
Web Filtering Email Filtering Mail Archiving Cloud Backup Disaster Recovery Virtual Machines Private Cloud itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your
More informationProfessional Telesales Skills
Professional Telesales Skills This course is designed to improve the skills, techniques and confidence of those working in Telesales and Telemarketing. The type of individual who thrives in this type of
More informationCapita Productivity Hub Combining secure private cloud with familiar Microsoft tools
IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity
More informationTop Reasons to Purchase a Microsoft Business Solution 9 REASONS WHY YOU SHOULD CONSIDER A MICROSOFT DYNAMICS BUSINESS SOLUTION AS YOUR TOP CHOICE
Top Reasons to Purchase a Microsoft Business Solution 9 REASONS WHY YOU SHOULD CONSIDER A MICROSOFT DYNAMICS BUSINESS SOLUTION AS YOUR TOP CHOICE OCTOBER 2014 Introduction You ve worked hard to build your
More informationAnswer your calls on any device, anywhere
Inbound Answer your calls on any device, anywhere Instant call management for smart businesses Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides online
More informationPower your small business with cloud and mobile
Power your small business with cloud and mobile Want your team to get more done without working more hours and spending a lot more money? Cloud and mobile technologies can help everyone work better, on
More informationSage CRM. Communicate, Collaborate, Compete with Sage CRM
Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface
More informationBT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.
BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S
More informationCOLUMN. Planning your SharePoint intranet project. Intranet projects on SharePoint need a clear direction APRIL 2011. Challenges and opportunities
KM COLUMN APRIL 2011 Planning your SharePoint intranet project Starting a SharePoint intranet project, whether creating a new intranet or redeveloping an existing one, can be daunting. Alongside strategy
More informationLexisOne. LexisOne. Powered by Microsoft Dynamics AX 2012. EnterpriseSolutions
LexisOne Powered by Microsoft Dynamics AX 2012 LexisOne LexisOne powered by Microsoft Dynamics AX 2012 from LexisNexis goes beyond traditional practice management software currently available to legal
More informationMicrosoft Office 365 Small Business from Vodafone. What will you achieve?
What will you achieve? Now there s an easy way to do business virtually anywhere 2 Microsoft Office 365 Small Business from Vodafone is designed for businesses like yours. It provides access to the Microsoft
More information... ADDRESSING EMAIL CHAOS: THE EMAIL-MANAGER TM SOLUTION THE RADICATI GROUP, INC. A whitepaper by The Radicati Group, Inc.
. THE RADICATI GROUP, INC. The Radicati Group, Inc. 595 Lytton Avenue Palo Alto, CA 94301 Phone 650-322-8059 Fax 650-322-8061 http://www.radicati.com ADDRESSING EMAIL CHAOS: THE EMAIL-MANAGER TM SOLUTION
More informationThe Cost and Benefits of On-Demand vs. On-Premise Procurement Software
The Cost and Benefits of On-Demand vs. On-Premise Procurement Software A Coupa Executive White Paper Executive Summary Procurement software enables organizations to save time, money, and effort throughout
More informationHow to Become a Data Driven Business
January 2012 Executive summary Becoming a Data Driven Business, particularly from a Marketing perspective, presents significant benefits in helping your business to grow, develop and succeed, by working
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More informationHosted Exchange for Business
Your complete guide to Hosted Exchange Hosted Exchange for Business 1 Table of Contents Hosted Desk- 3 What is Hosted Exchange? 3 What are the benefits of Hosted Exchange? 4 How easy is it to migrate to
More informationOperations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure
Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time
More informationIT Services. We re the IT in OrganIsaTion. Large Organisations
IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored
More informationMicrosoft Office SharePoint Online Lync Online Exchange Online
Fact Sheet Microsoft Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite. Office 365 is designed to meet
More informationThe cost effective and flexible alternative to ISDN
SIP Trunks The cost effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing
More informationDocumentation for data centre migrations
Documentation for data centre migrations Data centre migrations are part of the normal life cycle of a typical enterprise. As organisations expand, many reach a point where maintaining multiple, distributed
More informationSymantec Partner Programme Specialisations
Symantec Partner Programme Specialisations SOFTWARE What are Symantec Specialisations? Specialisations are the cornerstone of the Symantec Partner Program and the primary means by which partners can differentiate
More informationDo slow applications affect call centre performance?
Do slow applications affect call centre performance? A white paper examining the impact of slow applications on call centre quality and productivity Summary To be successful in today s competitive markets
More informationRawson Internet Marketing
Introduction: Connect Connecting with the right prospects is the first step to sales and marketing automation success. Let s cover how to identify your ideal buyer and connect with leads that come to your
More informationWeb access for real-time convenience online
All access options Access Maximizer CRM when and where you need it Optimise productivity and increase profitability To work effectively and stay ahead of your competitors in today s demanding business
More informationHEALTHCARE SOLUTIONS
HEALTHCARE SOLUTIONS Healthcare solutions HEALTHCARE COMMUNICATIONS THE CHALLENGES The organisation is asking for improved communications, but resources and budget will not extend to a huge IP communications
More informationManaged Network Services
Managed Network Services Delivering innovative network data services to business NETWOR Communications are an essential and integral part of any IT strategy and are as important as the systems and processes
More informationRETAIL SECTOR ENHANCING THE CUSTOMER EXPERIENCE & MAXIMISING
RETAIL SECTOR ENHANCING THE CUSTOMER EXPERIENCE & MAXIMISING OPERATIONAL EFFICIENCY How Skype for Business can increase sales and lower costs through better communication and collaboration SKYPE FOR BUSINESS
More informationHow to create a newsletter
How to create a newsletter Why? Creating a newsletter is a valuable way of communicating with a specific audience group. However, its production does take time, energy and resources so it s important to
More informationThe Small Business Guide to Big Business Email
The Small Business Guide to Big Business Email How hosted Microsoft Exchange Server can help your small business become more competitive. Table of Contents Compete More Effectively With Hosted Exchange...
More informationOne Complete Intranet Solution
One Complete Intranet Solution Empowering staff to work smarter in a connected workplace www.sorce.co.uk info@sorce.co.uk 01635 551 777 1 Flexibility comes as standard 2 Why we re different We ve been
More informationEMAIL ARCHIVING. Keep a complete email history without breaking the bank. www.exclaimer.in
EMAIL ARCHIVING Keep a complete email history without breaking the bank www.exclaimer.in INTELLIGENTLY PRICED ARCHIVING for Microsoft Exchange Exclaimer Mail Archiver is the simplest and lowest cost solution
More informationContents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary
Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!
More informationEMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST
EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST Enabling user efficiency with a cloud-based email platform With productivity, revenues and reputation at stake, an
More informationAvaya IP Office Applications
Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services Avaya IP Office Applications ITools that empower employees and customers In
More informationSpecification ISMM Level 2 NVQ Certificate in Sales (QCF)
Specification ISMM Level 2 NVQ Certificate in Sales (QCF) Level 2 NVQ Competence Based Qualification for the Apprenticeship Valid from 01.12.12 Version 3 Ofqual regulated The Institute of Sales and Marketing
More informationRaise your game go CLouD
Raise your game GO CLOUD The latest research from Symantec dispels myths about cloud computing and talks common sense about the value of cloud computing for small businesses. We all feel perfectly at home
More informationTELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE
TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE BROADBAND THAT S AS DEDICATED TO YOUR BUSINESS AS YOU ARE This guide will help you get your service up and running, make the most of various
More informationThe Regzone financial legislation knowledge portal. A Sitecore website development case study
The Regzone financial legislation knowledge portal. A Sitecore website development case study CMS is a full-service top 10 global law firm, (Am Law 2013 Global 100). With 59 offices in 33 countries across
More informationCONTACT DATABASES IN MICROSOFT OUTLOOK
CONTACT DATABASES IN MICROSOFT OUTLOOK September 2007 A Davton Consulting Whitepaper Microsoft Outlook has become the standard desktop tool for managing business email. This paper shows how Microsoft Outlook
More informationGetting a 360 customer view with SAP Business Communications Management (BCM)
SAP Digital Services the way we do it o Getting a 360 customer view with SAP Business Communications Management (BCM) Capgemini can help you deploy BCM to achieve multi-channel integration across all your
More informationSiemens HiPath ProCenter Multimedia
Siemens HiPath ProCenter Multimedia Today s business climate is tougher than ever, and chances are your competitors are no longer just a local concern. All this means finding ways of improving customer
More informationCloud Computing - Benefits and Barriers for Retail Adoption
Original Published Research from Cobweb Solutions - Europe s Leading Cloud Services Provider Cloud Computing - Benefits and Barriers for Retail Adoption 28022011 v1.5 written by Ed Dixon Director of Enterprise
More informationBenefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management
Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible
More informationOffice SharePoint Server 2007
Top 10 Benefits of WSS 3.0 Office SharePoint Server 2007 1. Improve team productivity with easy-to-use collaborative tools Connect people with the information and resources they need. Users can create
More informationA guide to helping people to succeed at work
Coaching: Helping you to improve social outcomes A guide to helping people to succeed at work This guide is for anyone wanting to use coaching skills to help colleagues succeed. In particular, it is intended
More informationSelect the IP Telephony features that best suit you
TELSTRA IP TELEPHONY FEATURE PACKS The Telstra IP Telephony feature packs offer a tailored solution for your business. Select the IP Telephony features that best suit you There are many ways to harness
More informationProviding a quality IT Support & Consultancy service in the South East
Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record
More informationV1.4. Spambrella Email Continuity SaaS. August 2
V1.4 August 2 Spambrella Email Continuity SaaS Easy to implement, manage and use, Message Continuity is a scalable, reliable and secure service with no set-up fees. Built on a highly reliable and scalable
More informationMAXIMUM PROTECTION, MINIMUM DOWNTIME
MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is
More informationGuide to Income Protection
Guide to Income Protection Contents About The Exeter 4 Why income protection? 5 Key product benefits 6 Our products 8 Comprehensive protection 9 Simple protection 14 Quote and apply 16 Claims overview
More informationIntroduction to Customer Relationship Management (CRM) Systems
Introduction to Customer Relationship Management (CRM) Systems CRM systems give organisations the technology and business processes to easily identify, acquire and retain profitable clients. CRM applications
More informationIT Enterprise Services
IT Enterprise Services Enterprise Sync & Share Unleash productivity with Enterprise Sync & Share Secure file share on any device, any time, anywhere Meeting the challenges of a digital world Digital assets
More information