Business Plan for Implementing Electronic Commerce
|
|
- Oswin Armstrong
- 7 years ago
- Views:
Transcription
1 Introduction to Electronic Commerce Business Plan for Implementing Electronic Commerce Objectives In this chapter, you will learn about: Planning electronic commerce initiatives Strategies for developing electronic commerce Web sites Managing electronic commerce implementations Winter 85, 2 1
2 Planning Electronic Commerce Initiatives Objectives of electronic commerce Increasing sales in existing markets Opening new markets Serving existing customers better Identifying new vendors Coordinating more efficiently with existing vendors Recruiting employees more effectively Winter 85, 3 Linking Objectives to Business Strategies Downstream strategies Used to improve the value that the business provides to its customers Upstream strategies Focus on reducing costs or generating value Work with suppliers or inbound shipping and freight service providers Winter 85, 4 2
3 Linking Objectives to Business Strategies (continued) Electronic commerce opportunities can inspire businesses to undertake activities such as Building brands Enhancing existing marketing programs Selling products and services Selling advertising Developing a better understanding of customer needs Winter 85, 5 Measuring Benefits Tangible benefits of electronic commerce initiatives Increased sales Reduced costs Intangible benefits of electronic commerce initiatives Increased customer satisfaction Winter 85, 6 3
4 Measuring the Benefits of Electronic Commerce Initiatives Winter 85, 7 Managing Costs Total cost of ownership Includes costs of hardware, software, design work outsourced, and salaries Change management Process of helping employees cope with changes Opportunity costs Lost benefits from an action not taken Winter 85, 8 4
5 Web Site Costs International Data Corporation and Gartner, Inc. Cost for large company to build and implement entry-level electronic commerce site is about $1 million 79 percent of cost is labor related 10 percent is the cost of software 11 percent is the cost of hardware Winter 85, 9 Starting a Web Business: Three Price Tags Winter 85, 10 5
6 Web Site Costs (continued) Experts agree that the annual cost to maintain and improve a site will be 50 and 200 percent of the initial cost McKinsey & Company study Full portal site cost estimate was $2.4 million to build and $4.3 million per year to maintain Companion site cost estimate was $150,000 to build and $270,000 per year to maintain Winter 85, 11 Cost Estimates for Building and Operating Magazine Publisher Web Sites Winter 85, 12 6
7 Cost Estimates for Building and Operating Magazine Publisher Web Sites (continued) Winter 85, 13 Comparing Benefits to Costs Capital projects (capital investments) Major investments in equipment, personnel, and other assets Key part of creating a business plan for electronic commerce initiatives Identifying potential benefits Identifying costs required to generate benefits Evaluating whether benefits exceed costs Winter 85, 14 7
8 Cost/Benefit Evaluation of Electronic Commerce Strategy Elements Winter 85, 15 Return on Investment (ROI) Techniques provide a quantitative expression of a comfortable benefit-to-cost margin Built-in biases that can lead managers to make poor decisions ROI requires that all costs and benefits be stated in dollars Focus is on benefits that can be predicted Tends to emphasize short-run benefits over longrun benefits Winter 85, 16 8
9 Strategies for Developing Electronic Commerce Web Sites Typical early Web site Static brochure not updated frequently Seldom had any capabilities for helping the company s customers Today s Web site includes Transaction-processing tools Automated homes for business processes of all kinds Winter 85, 17 Increasing Complexity of Web Site Functions Winter 85, 18 9
10 Outsourcing Internal Development vs. Outsourcing Hiring another company to provide outside support for all or part of a project Internal team Should include people with enough knowledge about the Internet and its technologies Should be creative thinkers Measuring achievements of internal team is very important Winter 85, 19 Early Outsourcing Outsource initial site design and development to launch a project quickly Outsourcing team trains company s information systems professionals in the new technology It is best to have a company s own information systems people working closely with the outsourcing team Winter 85, 20 10
11 Late Outsourcing Information systems professionals Do initial design and development work Implement system Operate system until it becomes a stable part of the business operation Once a company has gained a competitive advantage maintenance of the electronic commerce system can be outsourced Winter 85, 21 Partial Outsourcing Company identifies specific portions of the project that can be completely designed, developed, implemented, and operated by another firm Many smaller Web sites outsource their e- mail handling and response functions Winter 85, 22 11
12 Selecting a Hosting Service Factors to evaluate when selecting a hosting service Functionality Reliability Bandwidth and server scalability Security Backup and disaster recovery Cost Winter 85, 23 New Methods for Implementing Partial Outsourcing Incubators Company that offers start-up companies a physical location with Offices, accounting, and legal assistance Computers and Internet connections Receive ownership interest in the company Winter 85, 24 12
13 New Methods for Implementing Partial Outsourcing (continued) Fast venturing Existing company that wants to launch an electronic commerce initiative joins external equity partners and operational partners Equity partners Banks or venture capitalists Operational partners Firms that have experience in moving projects along and scaling up prototypes Winter 85, 25 Elements of Fast Venturing Winter 85, 26 13
14 Managing Electronic Commerce Implementations Project management Formal techniques for planning and controlling activities undertaken to achieve a specific goal Project plan Includes criteria for cost, schedule, and performance Project management software products Microsoft Project Primavera Project Planner Winter 85, 27 Tracking Activities in Primavera Project Planner Winter 85, 28 14
15 Project Portfolio Management Each project is monitored as if it were an investment in a financial portfolio Chief Information Officer Records projects in a list Updates the list with current information about each project s status Assigns ranking for each project based on importance and level of risk Winter 85, 29 Staffing for Electronic Commerce General areas of staffing Business managers Project managers Account managers Applications specialists Web programmers Web graphics designers Customer service Systems administration Winter 85, 30 15
16 General Areas of Staffing Business manager Should be a member of the internal team that sets objectives for a project Project manager Person with specific training or skills in tracking costs and accomplishment of specific objectives Account manager Keeps track of multiple Web sites in use by a project Winter 85, 31 General Areas of Staffing (continued) Applications specialists Maintain accounting, human resources, and logistics software Web programmers Design and write underlying code for dynamic database-driven Web pages Web graphics designer Person trained in art, layout, and composition Understands how Web pages are constructed Winter 85, 32 16
17 General Areas of Staffing (continued) Customer service personnel Help design and implement customer relationship management activities Call center Company that handles incoming customer telephone calls and s for other companies Systems administrator Responsible for the system s reliable and secure operation Winter 85, 33 Postimplementation Audit Formal review of a project after it is up and running Gives managers a chance to examine Objectives Performance specifications Cost estimates Scheduled delivery dates Winter 85, 34 17
18 Postimplementation Audit (continued) Allows internal team, business manager, and project manager to Raise questions about the project s objectives Provide feedback on strategies Final report should analyze Project s overall performance How well the project was administered Specific performance of the project team(s) Winter 85, 35 Summary Plans for electronic commerce implementations Set objectives Benefit and cost objectives should be stated in measurable terms Project evaluation technique Return on investment Determining an outsourcing strategy Form an internal team that includes knowledgeable individuals from within the company Winter 85, 36 18
19 Summary (continued) Project management Formal way to plan and control specific tasks and resources used in a project Project portfolio management techniques Used to track and make trade-offs among multiple ongoing projects Critical staffing areas Business management Application specialists Systems administration Winter 85, 37 19
Scenic Hotels Case Study Sample Business Case
BAO111: Core Competencies for the Business Analyst Scenic Hotels Case Study Sample Business Case Online Reservation and Internet Marketing Project 1. Executive Summary This document presents the rationale
More informationUnderstanding the Benefits of Unified Communications
Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes
More informationThe UMC Web Engine - Model For Success
UNIVERSITY OF MISSISSIPPI MEDICAL CENTER for the UMC Web Environment Page 1 of 12 1.0 PURPOSE The purpose of the is to establish requirements and provide instructions as governed by the Information Policy.
More information2015 Salary Report. 2 nd Quarter 2015 Singapore. About Gemini Personnel Pte. Ltd.
2015 Salary Report About Gemini Personnel Pte. Ltd. Gemini Personnel Private Limited is Singapore s leading Recruitment Company with trained consultants handle a wide spectrum of hiring needs, including
More informationWhite Paper. Managed IT Services as a Business Solution
White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...
More informationProcessing invoices in the cloud or on premises pros and cons
WHITE PAPER Purchase-to-pay by ReadSoft. Automated account payables processing software Author: Wille Dahl March 2012 Copyright ReadSoft - www.readsoft.com Processing invoices in the cloud or on premises
More informationProgram. Maria Fiore Business Development Manager Hartco. Hugo Boutet igovirtual. Introduction to MicroAge. SME and «cloud computing» 2006 MicroAge
A presentation from and October 19th 2010 Program Introduction to MicroAge Maria Fiore Business Development Manager Hartco SME and «cloud computing» Hugo Boutet igovirtual 2006 MicroAge Introduction to
More informationWHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT
WHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT IntelliDyne, LLC MARCH 2012 STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT
More informationwould then be assessed and evaluated. The findings and recommended actions would be prepared, normally in the form of a report or presentation.
What? A Post-Implementation Review (PIR) is an assessment and review of the completed working solution. It will be performed after a period of live running, some time after the project is completed. There
More informationintegrated marketing, communications and branding
integrated marketing, communications and branding a new approach New Vice President for Marketing New Division of Marketing and Communications who is in the marketing area? CURRENT Vice President for Marketing
More informationCLIENT PROFILE SUMMARIES
CLIENT PROFILE SUMMARIES The following client profiles are summarized as follows: 1) a brief description about the service and/or solution offering 2) the category that best identifies the offering type
More informationBuild versus Buy. Small Business Resources. Canadian Western Bank 2014 Created by Business Plans Canada
Build versus Buy Small Business Resources The material in this document is intended to provide only general information to Canadian Western Bank s clients and the public, and not for the purposes of providing
More informationMECOMS Customer Care & Billing As A Service
MECOMS Customer Care & Billing As A Service MECOMS As A Service. Your pay as you grow meter-to-cash solution. Introducing MECOMS As A Service, an innovative customer management and billing solution for
More informationThe Accountant s Role in the Organization
CHAPTER 1 The Accountant s Role in the Organization If you have not already read the Introduction page, do so now. It describes the purposes and contents of the Student Guide and recommends a six-step
More informationInnovation through Outsourcing
Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions
More informationAdworks Local Area Marketing. The way it works
Adworks Local Area Marketing The way it works Adworks is an on line local store and dealership marketing system. Retailers, and especially franchises, are facing dramatic changes, in the coming years,
More informationBuilding Your Strategic Business Case for HR Technology. Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor
Building Your Strategic Business Case for HR Technology Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor Agenda Today s Goals HR Value Outcomes Break 10 am Methodologies Business
More informationManaged Services - Driving Business Value in Banking
White Paper Managed services for credit solutions: Driving business value in banking Business solutions through information technology Entire contents 2005 by CGI Group Inc. All rights reserved. Reproduction
More informationRecommended Programs Per School
Recommended Programs Per School Note: Some courses are appropriate for teaching students at various ages, therefore some courses may be listed below as recommended offerings at multiple school age levels.
More informationICT Digital Transformation Programme
Officer and Date Item Cabinet 11 th May 2016 Public ICT Digital Transformation Programme Responsible Officer: Clive Wright, Chief Executive Email: Clive.wright@shropshire.gov.uk Tel: 01743 252007 1.0 Summary
More informationNOMINATION FORM. Category for judging: 5 - Digital Government: Government to Government (G to G)
NOMINATION FORM Title of Nomination: Project/System Manager: Job Title: Agency: Enterprise Technology Service Desk Elizabeth Dignan Program Manager State Technology Office Department: Address: 4030 Esplanade
More informationSOLUTIONS. Microsoft Dynamics Business Management Solutions
SOLUTIONS Microsoft Dynamics Business Management Solutions Integrated, adaptable business management solutions that work like and with familiar Microsoft software, helping you drive business success. ENABLE
More informationData Warehouse Appliances: The Next Wave of IT Delivery. Private Cloud (Revocable Access and Support) Applications Appliance. (License/Maintenance)
Appliances are rapidly becoming a preferred purchase option for large and small businesses seeking to meet expanding workloads and deliver ROI in the face of tightening budgets. TBR is reporting the results
More informationChapter 5 Initiating and Planning Systems Development Projects
Chapter 5 Initiating and Planning Systems Development Projects Multiple Choice Questions 1. As a rule of thumb estimate, what percentage of the entire development effort should be devoted to the project
More informationThe Cost and Benefits of On-Demand vs. On-Premise Procurement Software
The Cost and Benefits of On-Demand vs. On-Premise Procurement Software A Coupa Executive White Paper Executive Summary Procurement software enables organizations to save time, money, and effort throughout
More informationFundamentals of Information Systems, Fifth Edition. Chapter 8 Systems Development
Fundamentals of Information Systems, Fifth Edition Chapter 8 Systems Development Principles and Learning Objectives Effective systems development requires a team effort of stakeholders, users, managers,
More informationERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted. Prepared by John Simmons
ERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted A White Paper Prepared by John Simmons Table of Contents PREFACE 1 OVERVIEW 1 SELECTING A MODEL 2 A STUDY OF MODEL ADVANTAGES AND COST COMPARISONS
More informationManaging information technology in a new age
IBM Global Services Managing information technology in a new age Key Topics Keeps pace with the new purpose and structure of IT Describes a dynamic, flexible IT management construct Incorporates techniques
More informationHow To Run A Hosted Physical Server On A Server At Redcentric
REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION SD027 V1.6 Issue Date 01 July 2014 1) OVERVIEW The Hosted Physical Server service (HPS) offers dedicated off-site server resource located within an
More informationGAO. Year 2000 Computing Crisis: Business Continuity and Contingency Planning
GAO United States General Accounting Office Accounting and Information Management Division August 1998 Year 2000 Computing Crisis: Business Continuity and Contingency Planning GAO/AIMD-10.1.19 Preface
More informationClient Questionairre. Website Design Checklist
Client Questionairre Website Design Checklist Every website design project begins with a plan! We ve created this to help you define your requirements, preferences, and resources. When you put the plan
More informationThe Challenges of Application Service Hosting
The Challenges of Application Service Hosting Ike Nassi, Joydip Das, and Ming-Chien Shan SAP America 3410 Hillview Avenue, Palo Alto, CA 94304 ming-chien.shan@sap.com Abstract. In this paper, we discuss
More informationACTION ITEM: Approval of the W.P. Carey School of Business Online MBA Program Outsourcing Project - ASU
Page 1 of 5 EXECUTIVE SUMMARY ACTION ITEM: Approval of the W.P. Carey School of Business Online MBA Program Outsourcing Project - ASU ISSUE: ASU seeks approval for the $1 million project to outsource the
More informationHow to Choose a Cloud Backup Delivery Platform.
How to Choose a Cloud Backup Delivery Platform. A Guide for MSPs. RecoverYourCool.com A Guide for MSPs Page 1 How to Choose a Cloud Backup Delivery Platform. A Guide for MSPs. Cloud backup is increasingly
More informationWhat is a business plan?
What is a business plan? A business plan is the presentation of an idea for a new business. When a person (or group) is planning to open a business, there is a great deal of research that must be done
More informationAccenture Life and Annuity Software. Achieving high performance through faster time to market, increased agility and improved cost control
Accenture Life and Annuity Software Achieving high performance through faster time to market, increased agility and improved cost control Accenture Life and Annuity Software offers strategic solutions
More informationACCOUNTING (ACCTG) FINANCE (FINAN)
ACCOUNTING (ACCTG) 6002 Cost Accounting, A Managerial Perspective (1.5) This course focuses on firms' internal accounting systems. In this course, we focus on two broad topicscost analysis and performance
More informationXavier University: IT Portfolio Management and the Project Request Process
A guideline and process document to establish the governance framework for technology related project requests laying the groundwork for strategic portfolio management Xavier University: IT Portfolio Management
More informationHOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM
HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM Searching for and then implementing new HR e-recruitment software can be a daunting task. With a plethora of local and international solutions
More informationNebraska Enterprise Content Management System
2012 NASCIO Recognition Submission Nebraska Enterprise Content Management System Category: Data, Information, and Knowledge Management Nebraska Office of the Chief Information Officer.leading the way Kevin
More informationThe Cloud: A Look at Today and Tomorrow
The Cloud: A Look at Today and Tomorrow The cloud is still in its infancy Most cloud services are IaaS, PaaS, or SaaS Organizations should understand their needs and walk before they run In the future,
More information2014 State of Inbound Marketing
Accelerate Search Results 01 State of Inbound Marketing Elements of Success Nowspeed Marketing Survey Results Elements of Success In order to be successful with Inbound Marketing, you need to master 5
More informationBusiness Solutions Manager Self and contribution to Team. Information Services
POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible
More informationHow To Get Cloud Computing For A Fraction Of The Cost
Cloud Computing Keeping Up With IT During Recession Table of Contents Introduction...3 What is Cloud Computing?...3 Importance of robust IT Systems...4 Benefits of Cloud Computing...4 Lower Expenses: capital
More informationThe Total Cost of Ownership (TCO) benefits of Windows Embedded software
The Total Cost of Ownership (TCO) benefits of Windows Embedded software Share What is TCO? Total cost of ownership (in this context) is the total price in money, time, and resources for owning and using
More informationMarketing Manager - Competitive Salary + Bonus & Benefits - West London
Marketing Manager About the Job Marketing Manager - Competitive Salary + Bonus & Benefits - West London Reports to: Direct Reports: CEO Marketing Executive (Copywriting) Marketing Executive (Tender Management)
More information; ; ; ; MICROSOFT BUSINESS SOLUTIONS NAVISION STANDARD
; ; ; ; MICROSOFT BUSINESS SOLUTIONS NAVISION STANDARD MICROSOFT BUSINESS SOLUTIONS NAVISION STANDARD Microsoft Navision Standard is an integrated business management solution designed for organizations
More informationRapid Global Business Solutions, Inc. www.rgbsi.com HR MANAGED SERVICES GET BACK TO BUSINESS GERMANY INDIA SINGAPORE MEXICO CHINA
Rapid Global Business Solutions, Inc. www.rgbsi.com HR MANAGED SERVICES GET BACK TO BUSINESS USA CANADA GERMANY INDIA SINGAPORE MEXICO CHINA ABOUT US WHO WE ARE WHO WE ARE Rapid Global Business Solutions,
More informationMeeting the Multi-channel Distribution Challenge
Meeting the Multi-channel Distribution Challenge July 2013 Sponsored by: Conducted by: On behalf of: Introduction Distribution is one of the fastest-changing processes in the world of logistics. With the
More informationStaffingForce direct and interim staffing services are available throughout the U.S. and in 45 other countries on six continents.
StaffingForce Information Technology Solutions Our search, recruitment and staffing services are specifically designed to reduce your cost per hire while expediting the time it takes to fill your direct
More informationBuilding a leading e-commerce business: The 3 Pillars
Building a leading e-commerce business: The 3 Pillars Get em, convert em, get em back! How should we organise our e-commerce team? Sales are growing, visits to the web site are up, we re recently launched
More informationTOP TEN CONSIDERATIONS
White Paper TOP TEN CONSIDERATIONS FOR CHOOSING A SERVER VIRTUALIZATION TECHNOLOGY Learn more at www.swsoft.com/virtuozzo Published: July 2006 Revised: July 2006 Table of Contents Introduction... 3 Technology
More informationCloud for Credit Unions Leveraging New Solutions to Increase Efficiency & Reduce Costs Presented by: Hugh Smallwood, Chief Technology Officer
Cloud for Credit Unions Leveraging New Solutions to Increase Efficiency & Reduce Costs Presented by: Hugh Smallwood, Chief Technology Officer Plan. Prepare. Protect. About Us Formed by a Group of DC Metro
More informationPreferred Strategies: Business Intelligence for JD Edwards
Preferred Strategies: Business Intelligence for JD Edwards For the fourth year in a row, Business Intelligence software tops the list for IT investments according to Gartner Research. If you are not currently
More informationENTELEC 2000 SCADA Outsourcing A Business Case Abstract. By Gerald E. Snow UTSI International Corporation
This paper was first presented at the ENTELEC 2000 Technical Session, sponsored by the Energy Telecommunications and Electrical Association, Inc. This document may not be copied, in whole or in part, without
More informationBrief Contents. Part Three: Decisions and Strategies. Part One: Information Technology Infrastructure. Part Four: Organizing Businesses and Systems
Brief Contents 1 Introduction Part One: Information Technology Infrastructure 2 Information Technology Foundations 3 Networks and Telecommunications 4 Database Management Part Two: Business Integration
More informationBenefits and Potential Drawbacks to Implementing SAP as a Hosted Solution; Run SAP Like a Factory Factory Controls
8/24/12 Information Systems Audit and Control Association Silicon Valley Conference (ISACA SV) Benefits and Potential Drawbacks to Implementing SAP as a Hosted Solution; Run SAP Like a Factory Factory
More informationPreparing an Outsourcing Cost/Benefit Analysis
Preparing an Outsourcing Cost/Benefit Analysis 1 The outsourcing trend continues to grow as businesses worldwide stretch to find solutions to increase revenue, reduce expenses and enhance profitability.
More informationMicrosoft Solutions and Applications
Microsoft Solutions and Applications Portfolio Overview October 2008 Microsoft Solutions Group Norm Thomas Director of Business 10/7/2008 Development Microsoft Professional Services Industry Solutions
More informationDomestic & General deliver a new IBM WebSphere Application Server Environment at speed using RapidDeploy for Application Deployment
Domestic & General deliver a new IBM WebSphere Application Server Environment at speed using RapidDeploy for Application Deployment RapidDeploy enabled us to automate the migration of our existing WebSphere
More informationTISCH CENTER B.S. IN HOTEL AND TOURISM MANAGEMENT COURSE DESCRIPTIONS 2011
AS OF THE FALL SEMESTER UPDATED APRIL 15, MAJOR CORE Tourism Impacts and Issues TCHT1-DC 1000 A survey of the dimensions, operations, and issues of the global tourism industry. Topics covered include:
More informationERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted. A White Paper October 2007. Prepared by John Simmons
ERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted A White Paper October 2007 Prepared by John Simmons ERP / EDI INTEGRATION METHODOLOGIES - In-House versus Hosted PREFACE...3 OVERVIEW...3 SELECTING
More information1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM
More informationLOCAL GOVERNMENT MANAGEMENT ASSESSMENT OVERVIEW AND QUESTIONNAIRE
LOCAL GOVERNMENT MANAGEMENT ASSESSMENT OVERVIEW AND QUESTIONNAIRE The Comptroller s Economic Development and Analysis (EDA) Division provides education and direct assistance to local governments, helping
More informationWorkflow & Project Management Technology Providers
Workflow & Project Management Technology Providers Most Complex Best Fit for Most In-House Creative Teams Most Simplistic Marketing Operations Mgmt (MOMS) Agency Mgmt (AMS) Project Mgmt (PMS) Workflow
More informationTechnology Change Management
The PROJECT PERFECT White Paper Collection Introduction Technology Change Management Sandeep Mehta This article takes an objective look at Technology Change Management (TCM). It covers a number of topics
More informationK-12 Entrepreneurship Standards
competitiveness. The focus will be on business innovation, change and issues related to the United States, which has achieved its highest economic performance during the last 10 years by fostering and
More informationDisaster Recovery in the Contact Center
Disaster Recovery in the Contact Center Ensuring Business Continuity and Minimizing Impact from Disasters and Emergencies Table of Contents Introduction Impact on Contact Centers a. Operational b. Financial
More informationThe SharePoint Maturity Model
The SharePoint Maturity Model Version 2.1 Last revised: 16 November 2011 11/27/2011 Copyright 2011 Sadalit Van Buren 1 What s In It For Me? The Maturity Model can help you develop your strategic roadmap,
More informationInformation security controls. Briefing for clients on Experian information security controls
Information security controls Briefing for clients on Experian information security controls Introduction Security sits at the core of Experian s operations. The vast majority of modern organisations face
More informationTool 3 What makes a job satisfying for you?
Tool 3 What makes a job satisfying for you? Instructions This tool will help you select factors that make a job satisfying for you. Read each listed factor and select your top 10 items. You can prioritise
More informationEnterprise Information Systems
Enterprise Information Systems Dr Sherif Kamel Department of Management School of Business, Economics and Communication Enterprise Information Systems DSS to provide enterprise-wide support Support to
More informationRevitalising your Data Centre by Injecting Cloud Computing Attributes. Ricardo Lamas, Cloud Computing Consulting Architect IBM Australia
Revitalising your Data Centre by Injecting Attributes Ricardo Lamas, Consulting Architect IBM Australia Today s datacenters face enormous challenges: I need to consolidate to reduce sprawl and OPEX. I
More informationA BUYING GUIDE ONLINE COMMUNITY PLATFORMS. Here s what your organization should look for when selecting and implementing an online community platform.
ONLINE COMMUNITY PLATFORMS A BUYING GUIDE Here s what your organization should look for when selecting and implementing an online community platform. TABLE OF CONTENTS Introduction Step 1: Determine Your
More informationTypes of Job in Retail
Types of Job in Retail There are nine job areas that cover the multitude of career options in the retail sector: Store Operations Human Resources / Training Finance and Administration Buying Customer Contact
More informationSample Web Design Company Business Plan
Sample Web Design Company Business Plan 1.0 Executive Summary. Robid Inc. is a small firm located in Kapolei, Hawaii. We are a start-up company offering web and internet services to small businesses and
More informationMOVING TO THE CLOUD: Understanding the Total Cost of Ownership
MOVING TO THE CLOUD: Understanding the Total Cost of Ownership The most significant cost of owning and managing software applications is tied up in operating and maintaining the software, along with the
More informationPrivate vs. Public Cloud Solutions
Private vs. Public Cloud Solutions Selecting the right cloud technology to fit your organization Introduction As cloud storage evolves, different cloud solutions have emerged. Our first cloud whitepaper
More informationBUILDING CREDIBLE BUSINESS CASES FOR CONTACT CENTER PROJECTS: HOW TO USE PROCESS-DRIVEN ANALYSIS TO PRODUCE ROI PROJECTIONS THAT GET PROJECTS FUNDED
BUILDING CREDIBLE BUSINESS CASES FOR CONTACT CENTER PROJECTS: HOW TO USE PROCESS-DRIVEN ANALYSIS TO PRODUCE ROI PROJECTIONS THAT GET PROJECTS FUNDED By Brian Hinton Senior Consultant Strategic Contact,
More information6 Week Business Start-Up
6 Week Business Start-Up Northfield Enterprise Center Formatted in conjunction with 6 Week Start-Up by Rhonda Abrams. 11 CLARIFY YOUR BUSINESS CONCEPT Identify your personal goals. What motivates you?
More informationSimplifying the Business of Healthcare
Simplifying the Business of Healthcare Resolving Your Managed Care Challenges It s our knowledge, but it s your choice. About Legacy LEGACY CONSULTING SERVICES is a leading healthcare information technology
More informationAre Frustrations with Microsoft Exchange Driving You to The Cloud? Introduction
Are Frustrations with Microsoft Exchange Driving You to The Cloud? As a leading venture capital firm, Benchmark operates in a fast-paced environment. Timely communication is critical so we cannot afford
More information:: MANAGING YOUR AGENCY :: STAY COMPETITIVE WITH APPLIED DORIS
DORIS EPIC :: MANAGING YOUR AGENCY :: STAY COMPETITIVE WITH APPLIED DORIS I lost one of my staff members, but because I was automated with Applied DORIS, I was able to take on 100% of the responsibilities.
More informationComputer Support Specialists and Systems Administrators
http://www.bls.gov/oco/ocos268.htm Computer Support Specialists and Systems Administrators * Nature of the Work * Training, Other Qualifications, and Advancement * Employment * Job Outlook * Projections
More informationCompeting more effectively with a Managed Services Provider.
Competing more effectively with a Managed Services Provider. CIBER Whitepaper February 2012 1 Table of Contents Executive Summary...3 What is a Managed Services Provider?.. 5 Why Outsource?... 5 Total
More informationWhen To Outsource Your Marketing
When To Outsource Your Marketing 1 Introduction Questions around business-process-outsourcing is an ever present issue for owners and senior executives. The rapidly changing pace of market conditions and
More informationBuilding Mobile Applications
THE ULTIMATE GUIDE TO Building Mobile Applications Understanding Strategy, Design and Effective Execution Table of Contents 1 2 3 4 5 6 7 Main Benefits of Mobile Apps Finding your Development Team Choosing
More informationJon Wesoky is currently Regional Director of Supply Chain Management Practice at Resources Global Professionals. In that role, he supports clients on
Jon Wesoky is currently Regional Director of Supply Chain Management Practice at Resources Global Professionals. In that role, he supports clients on scoping and providing teams to execute on strategic
More informationDigital Fundraising is about inspiring people to change the world for the better facilitated by technology.
Australia Pacific Job title: Digital Marketing Specialist Reports to: Digital Fundraising Manager (DFM) Line manages: no line management responsibilities Salary: $78,065.01 plus superannuation Status:
More informationVaultLogix Reseller Partner Program
VaultLogix Reseller Partner Program VAULTLOGIX RESELLER PARTNER PROGRAM 1 Contents 3 Introduction A brief history of data protection and the VaultLogix reputation 5 Reseller Partner Program 6 Examples
More informationBusiness Plan: Information Technology Services (ITS)
Business Plan: Information Technology Services (ITS) How does this service contribute to the results identified in the City of London Strategic Plan? A Sustainable Infrastructure A Caring Community Fundamental
More informationThe Institute Of Commercial Management. April 2013. Portfolio. of Awards. www.icm.ac.uk info@icm.ac.uk
The Institute Of Commercial Management April 2013 Portfolio of Awards www.icm.ac.uk info@icm.ac.uk Welcome... Although we are an Examining and Awarding body, we are also a large employer, with hundreds
More informationCOMPANY PROFILE OVERVIEW
Corporate Profile COMPANY PROFILE OVERVIEW Align your IT with your business THINK it Solutions TM is a leading specialist in the world of Information and Communications Technology (ICT).Offering dynamic
More informationFundamentals of Information Systems, Seventh Edition
Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to how it helps decision makers achieve the organization
More informationTwelve compelling reasons why you should choose MCS and our hire management solutions
Twelve compelling reasons why you should choose MCS and our hire management solutions Twelve reasons why you should choose MCS 01 Twelve reasons why you should choose MCS This document presents 12 powerful
More informationBANKING - ASSET MANAGEMENT AND INVESTMENT
BANKING - ASSET MANAGEMENT AND INVESTMENT INVESTMENT BANKING / PRIVATE EQUITY - ORIGINATION ROLES Analyst 20,000 15,000 35,000 Associate 35,000 25,000 65,000 Vice President 55,000 35,000 90,000 Director
More informationEnterprise Single Sign-On SOS. The Critical Questions Every Company Needs to Ask
Enterprise Single Sign-On SOS The Critical Questions Every Company Needs to Ask Enterprise Single Sign-On: The Critical Questions Every Company Needs to Ask 1 Table of Contents Introduction 2 Application
More informationM A R K E T I N G A N D S A L E S R O L E S I N A C C O U N T I N G
TA B L E O F C O N T E N T S Executive Summary... 2 Marketing Roles... 4 Marketing Partner... 4 Chief Marketing Officer (CMO)... 5 Marketing Director... 6 Marketing Manager... 6 Marketing Coordinator...
More informationTennessee s Facility Management Outsourcing State of Tennessee Department of General Services
State of Tennessee Department of General Services Robert E. Oglesby Commissioner of General Services 312 Rosa L. Parks Avenue 22 nd Floor Nashville, Tennessee 37243 Bob.Oglesby@tn.gov Summary The Tennessee
More informationCUSTOMER SUCCESS STORY. Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
BENEFIT HIGHLIGHTS Reduced annual maintenance costs by 84% Reduced new hardware and software license costs by over $2 million Improved efficiency an estimated 330 support hours per month using the employee
More information