Actuarial Processes Delivering Business Performance Improvement Through Business Process Outsourcing
|
|
- Corey West
- 8 years ago
- Views:
Transcription
1 Business Transformation Services Consideration Brief Actuarial Processes Delivering Business Performance Improvement Through Business Process Outsourcing Table of Contents Executive Summary Client Background The Sutherland Approach Process Analysis Findings Recommendations and Solutions Results and Performance Gains Summary About Sutherland Global Services Sutherland Global Services February
2 Executive Summary This Consideration Brief addresses how true Process Consulting delivers positive change that impacts business revenue, provides competitive advantages, and raises overall productivity in an organization. In this document, we review the business case of a global specialty insurance company that engaged Sutherland Global Services to conduct a detailed Assessment and Process Analysis of the company s Actuarial operations. This is one in a series of solutions that Sutherland has provided for the client company, which had undergone significant growth as a result of recent acquisitions. Our previous work had revealed that process ownership was decentralized among shared businesses and services, and processes were supported by disparate technology. An artificial sense of separation had negatively impacted the insurer s business productivity and revenue. Sutherland configured a successful solution that brought a sense of one company to this conglomerate of multiple organizations. In this particular case, we were engaged to address a number of challenges faced by the company s UK- based Actuarial operations. Our task was clear: Alleviate the heavy backlog of Actuarial analyses, improve cost efficiencies, and build a solid base of actuarial talent to handle the work volume. Our extensive expertise in the insurance industry and our history of success with this client company provided a solid framework on which to build a solution. We began by identifying pain points and opportunities for improvement. Following a detailed analysis and process mapping exercise, Sutherland designed a customized solution to enhance the efficiency and effectiveness of the company s Actuarial operations. The initial results were significant, and our client continues to yield measurable improvements. Our Process Analysis phase revealed several opportunities to reduce labor costs by up to 40% without displacing current staff. Through regionalization of labor and standardization of processes, Sutherland identified a number of ways the insurer could increase the productivity and output of its actuarial operations by as much as 30%. While some of the specific processes and terminology in this case are unique to the insurance industry, the story is universal. Our client s situation will ring familiar to any business owner challenged by the high cost of operations and shrinking margins in an increasingly competitive market. Today, more companies are turning to Business Process Outsourcing as a viable solution for these challenges 2
3 Client Background Our client is a $7 billion international underwriter of specialty insurance and reinsurance products in key areas of the property- casualty market. Its four business segments include: Commercial Specialty, Excess and Surplus Lines, Reinsurance and International Specialty, which includes Lloyd s Syndicate. The company had grown significantly in recent years to service the Commercial Specialty and Excess and Surplus lines: First, it combined two individual companies to form a new Specialty company, and second, it had acquired three strong niche insurance companies including one with six US locations. For this particular Actuarial solution, our efforts focused on the company s Lloyd s Syndicate office in the UK, located in the heart of the London Insurance Market. The Sutherland Approach The insurance company s executive team engaged Sutherland to assist in evaluating its UK Actuarial Operations and look for opportunities to implement a solution that would ease the workload of current staff and help produce analyses and reports much more quickly and accurately. Our approach included four key elements that are pillars to every Sutherland solution: People, Process, Technology and Location. In the fall of 2010, we launched a high- level discovery process in order to observe and define current actuarial activities, identify a potential and recommended project scope, determine key metrics, and outline the solution and transition approach. Sutherland completed the first portion of the review with the following assumptions in mind: Risk- managed, conservative solution Preservation of core processes and staff Solution would be an onshore (retained) and offshore hybrid Timelines would have precedence over process perfection Stable technology, utilizing current ResQ actuarial software Through on- site visits at the UK offices, our team conducted an in- depth review, which included observing processes, evaluating actuarial software, and mapping processes. Using onshore and offshore locations, we developed a solution to improve the utilization of the company s Actuarial staff. Ultimately, our solution would reduce the overall cost of Actuarial operations and yield significant labor savings without displacing staff. Our approach reveals one of 3
4 the key advantages of business process outsourcing: Shifting a high- volume workload to an economical offshore solution enables company employees to focus on what they do best building the business and providing excellent service to customers. Process Analysis Findings Our discovery exercise and process analysis phase revealed several challenges and opportunities for improvement in the company s Actuarial operations: Attracting a sufficient volume of actuarial talent in the UK Improving efficiency and productivity while reducing labor costs Producing actuarial analyses and reports, quickly and accurately Reducing backlog of actuarial analyses Utilizing Actuarial software correctly to maximize effectiveness Recommendations and Solutions Following our exploratory phase and detailed data analysis, Sutherland s Solution/Service Delivery team recommended several enhancements to help the UK Actuarial office operate more cost- effectively and efficiently. Our solution was designed to eliminate the current backlog of analyses, to provide a cost- efficient resource for Actuarial staff, and to generate overall efficiency gains. Implementation of the solution was phased in over a 6- month period, following our foundational philosophy of building a global process foundation and then transitioning additional businesses into the shared support world. Our first step was to start a three- month training session with the client to completely evaluate and train on the current operation, and then shift the operation s workload to an offshore geographic region where there is a high concentration of Actuaries. This offshore team supplements the current Actuarial staff without displacing employees and expanding the current operations. Providing a resource for highly qualified Actuaries was valuable to our client, because the accuracy and timeliness of actuarial data provides a key competitive advantage for insurance companies when pricing their plans. As part of our solution, Sutherland supports the UK operations by handling all of the following tasks: Data uploading - We perform regular claims data manipulation and uploads in ResQ, actuarial software utilized to streamline the data/risk calculation process. 4
5 Data validation and checks Perform at each stage for the current month s uploading as well as for previous data Perform various checks to analyze the accuracy and consistency of the data Reserving Methodology Perform regular reviewing & selection of paid and incurred claims development patterns. Application of various reserving methodologies on the data. Perform initial draft selection of ultimate losses for discussion with senior actuaries at the company Reporting Create regular reports and data outputs as requested by the client company s actuaries. Keep client actuaries apprised at all times through the timely completion and submission of all requested program reporting Compliance Sutherland handles all escalation calls/queries from the client company and its employees Results and Performance Gains The initial gains were both financial and qualitative in nature. Most notably, the results were seen almost immediately. Our client s feedback captures it best: Sutherland s learning curve was minimal. They ramped up quickly and our backlog is gone. Among the key achievements and measurable results in the UK Actuarial operations: 100% reduction in backlog Increased productivity by 50% Ramped up staffing by 40% with cost- efficient labor Improved output of reports and analyses by 100% 5
6 Summary The Sutherland approach to process consulting revealed that the insurer s current Actuarial operations in the UK were under- staffed and subsequently lagging in productivity. Current staff did not have enough time to keep pace with the high volume of output required for maximum efficiency in the busy London insurance market. Our discovery process revealed the root causes namely, a shortage of Actuarial talent in the UK, a heavy backlog of analysis/reporting work, and underutilized actuarial software. Following a detailed process analysis, Sutherland designed a solution that included an offshore talent pool and additional support with data uploading and review, reporting, and compliance. Results were immediate and significant, including a 40% reduction in operating costs and a 50% increase in productivity. Future efforts to generate efficiency gains will continue to drive down costs and improve productivity and performance across the UK Actuarial operations. About Sutherland Global Services Established in 1986, Sutherland Global Services is a global BPO services enterprise providing integrated Platform- based and Analytics enabled business- cycle support solutions for major Industry Verticals and global industry leaders. Sutherland collaborates with clients to help them excel in their industry while maximizing their customers lifetime value. Sutherland is Certified as a Minority Business Enterprise by NMSDC Sutherland Global Services WP- ACT
QUICK FACTS. Facilitating Application Packaging on Behalf of a Global Professional Services Company
[ Professional Services, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Professional Services Revenue: Over $13 billion Employees: Over 250,000 Geographic
More informationSHARED SERVICES OR OUTSOURCING?
SHARED SERVICES OR OUTSOURCING? Assessing Scope, Process Maturity and Organizational Design Kevin Lewis, ISG Director; CPA, CGMA www.isg-one.com INTRODUCTION As organizations grow in size and complexity,
More informationImproving SAP HR Support Levels and Usability
Whitaker-Taylor Whitepaper Improving SAP HR Support Levels and Usability maintaining peak performance while reducing fixed costs 2010 Whitaker-Taylor 404 253-7760 whitakertaylor.com Atlanta Los Angles
More informationThe Benefits of PLM-based CAPA Software
For manufacturers in industries that produce some of the world s most complex products, effective quality management continues to be a competitive advantage. Whether in automotive, aerospace and defense,
More informationBusiness Process Outsourcing Considerations with a Focus on the Customer Experience
Educational Whitepaper Business Process Outsourcing Considerations with a Focus on the Customer Experience www.vertek.com Business Process Outsourcing Considerations with a Focus on the Customer Experience
More informationTop 5 Reasons to Outsource MORE!
Top 5 Reasons to Outsource MORE! This report is available for download on Teleperformance s website. For more information about articles and white papers, go to: www.teleperformance.com Why Companies Are
More informationLeading Danish provider of communications solutions: Customer Relations BPO
Leading Danish provider of : Customer Relations BPO This ongoing relationship has seen a large Danish communications solutions company outsource its Customer Relations business process operations to Sitel.
More informationNot All IT Outsourcing Project Centers are the same What s the difference? By John Beesley of CrossUSA May 2010 jbeesley@cross usa.
Not All IT Outsourcing Project Centers are the same What s the difference? By John Beesley of CrossUSA May 2010 jbeesley@cross usa.com 952 432 3775 Evaluating IT Rural Sourcing and Project Center models
More informationThe Role of Internal Audit in Risk Governance
The Role of Internal Audit in Risk Governance How Organizations Are Positioning the Internal Audit Function to Support Their Approach to Risk Management Executive summary Risk is inherent in running any
More informationINTERNATIONAL ASSOCIATION OF INSURANCE SUPERVISORS
Standard No. 13 INTERNATIONAL ASSOCIATION OF INSURANCE SUPERVISORS STANDARD ON ASSET-LIABILITY MANAGEMENT OCTOBER 2006 This document was prepared by the Solvency and Actuarial Issues Subcommittee in consultation
More informationINSURANCE. Adding lasting to success. That s the intelligent enterprise
INSURANCE Adding lasting to success. That s the intelligent enterprise Economic turmoil doesn t have to mean financial setback. Forward-looking insurance companies continue to grow, despite the current
More informationOrganization transformation in times of change
Organization transformation in times of change Insurance is sold, not bought is a phrase of unknown attribution, but common wisdom for decades. Thus, insurers and most financial services organizations
More informationOutsourcing, Offshoring, and Importing Actuarial Talent
Outsourcing, Offshoring, and Importing Actuarial Talent Jim Rowland, FCAS, MAAA Sr. Actuary, Allstate Insurance Company CAS Annual Meeting, Seattle, WA November 17, 2008 Outsourcing/Offshoring Among P&C
More informationQUICK FACTS. Mitigating Co-employment Risk for a Global Interactive Entertainment Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Information Technology, Managed Services Offering ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Media, entertainment and gaming Revenue: More than $4 billion
More informationTelemarketing Services Buyer's Guide By the purchasing experts at BuyerZone
Introduction: reasons to outsource The main reason companies outsource telemarketing operations is that setting up a large scale telemarketing call center is expensive and complicated. First you ll need
More informationReliability-Centered Maintenance: A New Approach
Page 1 of 6 Reliability-Centered Maintenance: A New Approach Reducing data center risk and cost By Lee Kirby June 05, 2012 In today s complex data center environment, operators must continuously juggle
More informationOrder Management Models: Outsourced, In-House, or On-Demand
Educational Whitepaper Order Management Models: Outsourced, In-House, or On-Demand Which is best for your company? www.vertek.com Order Management Models: Outsourced, In-House or On-Demand Which is best
More informationBusiness Process Services. White Paper. Five Principles to Consider when Consolidating your Finance and Accounting Function
Business Process Services White Paper Five Principles to Consider when Consolidating your Finance and Accounting Function About the Authors Vikas Golchha, Associate Vice President, TCS Vikas is part of
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationThe fact is that 90% of business strategies are not implemented through operations as intended. Overview
Overview It is important to recognize that a company s network determines its supply chain efficiency and customer satisfaction. Designing an optimal supply chain network means the network must be able
More informationHow To Plan A University Budget
Annual Budget Plan Guidelines & Instructions 9/1/2010 Table of Contents INTRODUCTION...3 INTRODUCTION:...4 THE GOALS OF THE BUDGET PROCESS:...4 PRINCIPLES OF EFFECTIVE BUDGETING:...4 GUIDELINES FOR RESOURCE
More informationHR Function Optimization
HR Function Optimization People & Change Advisory Services kpmg.com/in Unlocking the value of human capital Human Resources function is now recognized as a strategic enabler, aimed at delivering sustainable
More informationBANKING SERVICES MORTGAGE
SERVICES End-to-end management of loan origination,underwriting and closing for a US-based Mortgage Loan Company Client Profile Performance Highlights: Reduced overall cost of loan origination by 25% Reduced
More information1.0 Introduction and Report Overview
1.0 Introduction and Report Overview As computers and networking become ubiquitous, information security is no longer a backroom issue in the enterprise. It s everyone s concern. Information security depends
More informationManagement Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant
IGG-02192003-03 R. Matlus Article 19 February 2003 Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant The North American help desk outsourcing market is growing despite a down economy.
More informationTransformation in Commercial Operations : Today s Life Sciences and Pharmaceutical Industry
LIFE SCIENCES Transformation in Commercial Operations : Today s Life Sciences and Pharmaceutical Industry Balkrishan Kalra, Senior Vice President, Genpact Genpact commissioned a study through Pilgrim Partners
More informationQUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider
[ Financial Services, Application Development and Management ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: More than $68 billion Employees:
More informationQUICK FACTS. Implementing Oracle Business Intelligence Applications 11g for a Fortune 500 Corporation
[ Manufacturing, Analytics Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Appliances manufacturing Revenue: $146 billion (parent company) Employees: 305,000 (parent
More informationShow your value, grow your business:
Show your value, grow your business: A SUPPLIER GUIDE TO MOVE FROM A TRANSACTIONAL PROVIDER TO A STRATEGIC PARTNER KAREN A. CALINSKI INTRODUCTION /02 At KellyOCG we take a holistic approach to talent sourcing
More informationInsurance (Valuation of Long Term Liabilities) Regulations 2007 Consultative Document
Insurance (Valuation of Long Term Liabilities) Regulations 2007 Consultative Document 1. Introduction The Insurance and Pensions Authority has released a consultative draft of the Insurance (Valuation
More informationThis paper was presented at the 1995 CAUSE annual conference. It is part of the proceedings of that conference, "Realizing the Potential of
This paper was presented at the 1995 CAUSE annual conference. It is part of the proceedings of that conference, "Realizing the Potential of Information Resources: Information, Technology, and Services--Proceedings
More information2 9 J AN UARY 2 0 1 6. Solvency II: Landed
2 9 J AN UARY 2 0 1 6 Solvency II: Landed Index: Introduction Page 1 A Reminder Page 2 Landed! Page 3-4 So it s done?... Page 4 Solvency II implications for advisers Page 5 AKG Financial Analytics Ltd
More informationCustomer Needs Management and Oracle Product Lifecycle Analytics
Customer Needs Management and Oracle Product Lifecycle Analytics Marc Charmetant Oracle EMEA Keywords: Innovation, Customer Needs Management, Requirements Management, Intelligence, Analytics, KPI, Dashboards,
More informationQUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Energy Services, Managed Services Offering/ Network Infrastructure Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and natural gas Revenue: Approximately $5.2
More informationQUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000
More informationIDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment Heather Ashton THIS IDC MARKETSCAPE EXCERPT FEATURES: WIPRO IDC MARKETSCAPE FIGURE FIGURE
More informationMaster of Science in Marketing Analytics (MSMA)
Master of Science in Marketing Analytics (MSMA) COURSE DESCRIPTION The Master of Science in Marketing Analytics program teaches students how to become more engaged with consumers, how to design and deliver
More informationWhite Paper August 2010. Preparing for Profitable. Growth. Virtually ( 2 )
White Paper August 2010 Preparing for Profitable Growth Virtually ( 2 ) Preparing for Profitable Growth Virtually New Model The Crash of 2008 provided valuable lessons about the need to effectively manage
More informationFinancial applications for brand valuation
Financial applications for brand valuation Delivering value beyond the number Creating and managing brand value TM $ $ $ $$ $ $ $ $ $ Interbrand Pg. 2 Financial applications for brand valuation Delivering
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More informationInforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1
InforCloudSuite Business Overview INFOR CLOUDSUITE BUSINESS 1 What if... You could implement a highly flexible ERP solution that was built to manage all of your business needs, from financials and human
More informationIs your ERP usage flat-lining or accelerating your system ROI?
ERP Usability Is your ERP usage flat-lining or accelerating your system ROI? Poor usability characteristics and unintuitive user interfaces of ERP systems decrease productivity and increase costs for businesses.
More informationSpecialty Insurance Where Are We Headed?
2013 PLUS D&O Symposium Specialty Insurance Where Are We Headed? David Cash Endurance Specialty New York - February 6-7, 2013 Keynote Outline 1. Who are the Specialty Companies? 2. Economic drivers for
More informationGN5: The Prudential Supervision outside the UK of Long-Term Insurance Business
GN5: The Prudential Supervision outside the UK of Long-Term Insurance Business Classification Recommended Practice MEMBERS ARE REMINDED THAT THEY MUST ALWAYS COMPLY WITH THE PROFESSIONAL CONDUCT STANDARDS
More informationTransportation Solutions Built on Oracle Transportation Management. Enterprise Solutions
Transportation Solutions Built on Oracle Transportation Management Enterprise Solutions Optimizing transportation operations and ensuring improved customer service Today s complex and challenging business
More informationServices Professional Services for DNA
Services Professional Services for DNA Maximize the Value of Your Technology and Resource Investments with the Help of Professional Services Delivered by Industry Specialists Services Optimize the return
More informationREPRIORITIZING WHAT MATTERS MOST: A Focus on Career Management to Drive Business Results
REPRIORITIZING WHAT MATTERS MOST: A Focus on Career Management to Drive Business Results Keith Caver Towers Watson Melissa Jones CSAA IG Renée Smith Towers Watson April 1, 2014 Recent Headlines Highlight
More informationDIGITALLY ENABLED TRANSFORMATION PROGRAMS MUST ALIGN WITH BUSINESS OUTCOMES
CAN MORTGAGE LENDERS STAY COMPETITIVE WITH BETTER PROCESS AND TECHNOLOGY? A report from genpact.com/leandigital for MORTGAGE LENDING IS AT A CROSSROADS. CUSTOMER SATISFACTION DRIVES MARKET SHARE FOR MORTGAGE
More informationHR Business Consulting Optimizing your HR service delivery
HR Business Consulting Optimizing your HR service delivery NorthgateArinso Business Consulting provides HR executives with unique insight to optimize the cost of HR service delivery, improve employee engagement,
More informationProject Management Consulting Services
Project Management Consulting Services Development organizations face a long list of challenges from personnel reductions, tight budgets, rising costs, increasing security risks and ever-increasing competition
More informationOverview and Frequently Asked Questions
Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship
More informationAll of these circumstances indicate that the world of tomorrow is as different as today s water utility business is from that of yesteryear.
EXECUTIVE SUMMARY PROJECT OVERVIEW Why Should We Invest in Strategic Planning? Strategic planning is a set of intentions expressed as a plan. The plan turns the intentions into reality by focusing on the
More informationCRM Buyer s Guide Volume I: What is CRM and How Can It Improve My Business?
Volume I: What is CRM and How Can It Improve My Business? FrontRange Solutions White Paper i Table of Contents What is CRM?...1 A Brief History of CRM... 1 What are the advantages of having a Customer
More informationSogeti Testing Services. Helping you to Deliver Innovation. and a Better Customer Experience
Sogeti Testing Services Helping you to Deliver Innovation and a Better Customer Experience Our commitment to you By partnering with Sogeti we work as an extension of your team, helping you to adopt the
More informationLexisOne. LexisOne. Powered by Microsoft Dynamics AX 2012. EnterpriseSolutions
LexisOne Powered by Microsoft Dynamics AX 2012 LexisOne LexisOne powered by Microsoft Dynamics AX 2012 from LexisNexis goes beyond traditional practice management software currently available to legal
More informationImplementing Industrial Engineering in the Non-Profit Community
Implementing Industrial Engineering in the Non-Profit Community Design Team Kyle Cahoon, Mark Epstein, Julie Herman, Amy Monkiewicz, Andrew Pollack Design Advisor Prof. Susan Freeman Abstract This capstone
More informationInsight Paper Outsourcing Policy Administration: How a managed services model is
iworks Enterprise Life Admin A hosted, policy administration solution for insurers Insight Paper Outsourcing Policy Administration: How a managed services model is revolutionizing traditional PAS implementations
More informationCreating a supply chain control tower in the high-tech industry
Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry A supply chain control tower gives high-tech leaders the ability to create
More informationAutomatic Data Processing, Inc.- Financial and Strategic Analysis Review
Automatic Data Processing, Inc. - Financial and Strategic Analysis Review Publication Date: Nov-2015 Company Snapshot Key Information Automatic Data Processing, Inc., Key Information Web Address www.adp.com
More informationQUICK FACTS. Enhancing the Marketing Campaign Management Portal for an SaaS Provider. TEKsystems Global Services Customer Success Stories
[ Information Technology, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Internet and software services Revenue: Over $200 million Employees: Nearly
More informationBalancing the Risk and Reward of Outsourcing Contracts
The Consultants Outsourcing Shared Services Benchmarking White Paper Balancing the Risk and Reward of Outsourcing Contracts Copyright 2010, Alsbridge, Inc., All Rights Reserved. The information in this
More information1. Dream, Mission, Vision and Values
1. Dream, Mission, Vision and Values This document constitutes Chapter 1 of the Fundamental Texts of CGI Group Inc. It begins with the mission statement of the company and is followed by the vision, the
More informationHow to Purchase Professional Liability Insurance
How to Purchase Professional Liability Insurance through an Independent Insurance Broker By: Jody A. Harris, ARM, RPLU Soft market, hard market, soft market, the cycle continues. Regardless of what type
More informationANNUAL GENERAL MEETING CHAIRMAN AND CEO ADDRESS
SLIDE CHAIRMAN S ADDRESS Chairman s Address Allan English ANNUAL GENERAL MEETING CHAIRMAN AND CEO ADDRESS MEDIA/ASX ANNOUNCEMENT October 24, 2013 I am pleased to report that Silver Chef has achieved another
More informationBUDGETING FOR SUCCESS IN THE CONSTRUCTION BUSINESS
BUDGETING FOR SUCCESS IN THE CONSTRUCTION BUSINESS A Six-Step Plan for More Effective Budgeting Article by: Jason P. Jay Rammes, CPA Director, Construction Client Service Team Budgeting for Success in
More informationMajor Trends in the Insurance Industry
To survive in today s volatile marketplace? Information or more precisely, Actionable Information is the key factor. For no other industry is it as important as for the Insurance Industry, which is almost
More informationTechnology. Accenture Application Testing Services. Embedding quality into the application development life cycle
Technology Accenture Application Testing Services Embedding quality into the application development life cycle 1 Quality First for Better Outcomes IT costs are continuing to climb. Technology is getting
More informationBy Tina Eller, vice President of Revenue Cycle Management, sutherland healthcare solutions. The Challenges for Providers Today
Point of View Point Of View: The Relationship Between Automation and Bottom Line Results Applying Lessons Learned in Other Industries to Healthcare Providers Bottom Line By Tina Eller, vice President of
More informationPRINTVIS: Your Printing Industry Solution Based on Microsoft Dynamics NAV
PRINTVIS: Your Printing Industry Solution Based on Microsoft Dynamics NAV PrintVis: Your Printing Industry Solution Based on Microsoft Dynamics NAV From management and financials all the way to the production
More informationAccenture Insurance BPO Services. Achieving high performance through business process outsourcing
Accenture Insurance BPO Services Achieving high performance through business process outsourcing BPO can help insurers ease economic pressures through rapid cost reduction The insurance business model
More informationWindows Server 2003 migration: Your three-phase action plan to reach the finish line
WHITE PAPER Windows Server 2003 migration: Your three-phase action plan to reach the finish line Table of contents Executive summary...2 Windows Server 2003 and the big migration question...3 If only migration
More informationHoist Finance announces its intention to launch an initial public offering and listing on Nasdaq Stockholm
Press release Stockholm 26 February 2015 Hoist Finance announces its intention to launch an initial public offering and listing on Nasdaq Stockholm Hoist Finance AB (publ) ( Hoist Finance or the Company
More informationThe State of Human Resources Outsourcing: 2004 2005
The State of Human Resources Outsourcing: 2004 2005 Survey Results February 2005 Introduction Increasingly, leading companies in the United States see the value in building a strong working partnership
More informationManaging Information Systems: Ten Essential Topics
Preface Information systems have become an essential part and a major resource of the organization; and they can radically affect the structure of an organisation, the way it serves customers, and the
More informationThe Evolving Role of Technology in Insurance KEY MANAGEMENT GROUP, INC
The Evolving Role of Technology in Insurance KEY MANAGEMENT GROUP, INC Key Trends Redefining the Agent s work in Insurance Market Insurance is slowly emerging from its traditional underwriting methods
More informationKnowledge Process Outsourcing
Business Process Outsourcing the way we do it Knowledge Process Outsourcing Harnessing Intellectual Arbitrage to Capture Value Introduction BPO has become an accepted and widely adopted way of doing business,
More informationTransforming Insurance Risk Assessment with Big Data: Choosing the Best Path
Insurance the way we see it Transforming Insurance Risk Assessment with Big Data: Choosing the Best Path Table of Contents Introduction 3 1. The Big Data Benefits for Risk Assessment 4 2. The Roadblocks
More informationThoughtCapital. Strategic Diversification for a Lifetime Principal LifeTime Portfolios
Strategic Diversification for a Lifetime Principal LifeTime Portfolios The Principal LifeTime portfolios were launched in response to participants increasing interest in having Do It For Me investment
More informationBelow is a general overview of Captives with particular information regarding Labuan International and Business Financial Centre (Labuan IBFC).
LABUAN CAPTIVES Below is a general overview of Captives with particular information regarding Labuan International and Business Financial Centre (Labuan IBFC). Kensington Trust Labuan Limited is a licensed
More informationthe outlook for 2015 Insurance www.michaelpage.co.uk
the outlook for 2015 Insurance www.michaelpage.co.uk Contents Finance and accounting 1 Broking 2 Underwriting 2 Claims 2 Actuarial 3 Temporary and contract positions 3 1 Finance and accounting Hiring levels
More informationBusiness Process Outsourcing Life Insurance
Business Process Outsourcing Life Insurance Life Insurance Challenges Life Insurers are facing market shrinkage, increased customer volatility, cost pressure and ageing IT systems MARKET Dampened demand
More informationVishaSoft BPO Services
VishaSoft BPO Services Service Offerings Data Preparation, Conversion & Digitization Services Text / Data Entry Data Extraction / Harvesting of data from the Web Word Processing Scanning Services Back
More informationSucceeding with Business Process Outsourcing
A P P L I C A T I O N S A WHITE PAPER SERIES COMPANIES ARE SEEKING NEW WAYS TO STREAMLINE PROCESSES, REALIZE FURTHER COST REDUCTIONS AND INCREASE TIME-TO-MARKET. MANY ORGANIZATIONS ARE CONSIDERING BUSINESS
More informationBEST PRACTICES RESEARCH
2013 Frost & Sullivan 1 We Accelerate Growth Entrepreneurial Company of the Year Award Pharmaceutical Knowledge Process Outsourcing North America, 2013 Frost & Sullivan s Global Research Platform Frost
More informationTHE WHAT AND WHY OF REGULATORY OUTSOURCING
WHITE PAPER THE WHAT AND WHY OF REGULATORY OUTSOURCING Today s evolving healthcare landscape poses unprecedented challenges to biopharmaceutical companies. Consolidation, budget cuts, restructuring, globalization
More informationRecruitment Process Outsourcing
Recruitment Process Outsourcing (RPO) is a form of business process outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities i i to an external service provider.
More informationProject Portfolio Management (PPM) IT Project and Portfolio Management. State: New York. Department of Taxation and Finance
Project Portfolio Management (PPM) IT Project and Portfolio Management State: New York Department of Taxation and Finance Section B - Executive Summary In the spring of 2003, formal Project Portfolio Management
More informationTARGETING RECRUITMENT PROCESS OUTSOURCING
TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational
More informationCreating a Platform-based Support Revenue Stream for a Global Telecom Major
Creating a Platform-based Support Revenue Stream for a Global Telecom Major Client Profile Performance Highlights: Sutherland transformed the Client s Home Technology Repair Support (HTRS) Cost Center
More informationFYI HIRING. Recruiting Strategies
FYI HIRING Recruiting Strategies Revised: March 2011 Summary: This FYI discusses the steps involved establishing or revitalizing an effective recruiting process. It includes considerations for goal setting,
More informationAn Oracle White Paper February 2012. Oracle Human Capital Management: Leadership that Drives Business Value. How HR Increases Value
An Oracle White Paper February 2012 Oracle Human Capital Management: Leadership that Drives Business Value How HR Increases Value Introduction Joyce Westerdahl shares the story of how Oracle s HR organization
More informationSolvency II. Balance sheet submission. Instructions February 2012
Solvency II Balance sheet submission Instructions February 2012 Contents Introduction Purpose & Scope 3 Balance Sheet as at 31 December 2011 3 Balance Sheet as at 30 June 2012 3 Next steps 4 Instructions
More informationBest Practices in Guided Selling: Measuring Quoting Strategies Financial Impact. WHITE PAPER Cincom in-depth analysis and review
Best Practices in Guided Selling: Measuring Quoting Strategies Financial Impact WHITE PAPER Cincom in-depth analysis and review SIMPLIFICATION THROUGH INNOVATION Best Practices in Guided Selling: Measuring
More informationKnowledge Processing Outsourcing (KPO) Transformation in the Operating Model for Fee-Earning Activities
Knowledge Processing (KPO) Transformation in the Operating Model for Fee-Earning Activities Knowledge Processing (KPO) Summary Knowledge Process (KPO) is a form of outsourcing, in which knowledgerelated
More informationSeizing the Robotic Process Automation (RPA) Market Opportunity
1 Foreward Today enterprises are challenged by tectonic shifts in nearly every aspect of their businesses economic, technology, demographic, and consumer preferences to name a few. To help them meet these
More informationSales & Operations Planning Process Excellence Program
Chemical Sector We make it happen. Better. Sales & Operations Planning Process Excellence Program Engagement Summary November 2014 S&OP Excellence Robust discussions creating valuable ideas Engagement
More informationIBM Information Technology Services Global sourcing.
IBM Information Technology Services Global sourcing. Move with agility and challenge competitors worldwide. Globalization. Growth. Compliance.» The challenges that you face today in the financial services
More informationINCREASING THE PROFITABILITY OF LOGISTICS
INCREASING THE PROFITABILITY OF LOGISTICS Despite increasing revenues, only a small number of logistics services providers are seeing increased profitability. Companies that want to grow their logistics
More informationInsight Driven Health. Collaborative technologies: working smarter in the NHS
Insight Driven Health Collaborative technologies: working smarter in the NHS NHS organisations are finding it necessary to demand more from employees; workers are expected to be constantly informed in
More informationENTERPRISE CONTENT MANAGEMENT: THE EMERGING TOOL FOR MANAGING TODAY S ENGINEERING FIRM
ENTERPRISE CONTENT MANAGEMENT: THE EMERGING TOOL FOR MANAGING TODAY S ENGINEERING FIRM The recent economic slowdown has affected business across the globe. Sales have slowed, financing has dried up, and
More information