Property Management Services

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1 Property Management Services KMG Prestige is committed to excellence in the delivery of comprehensive and innovative property management services Administration Accounting Maintenance Marketing Risk Management Payroll and Human Resources Legal Services Low Income Housing Tax Credit Compliance Italicized items are also available as stand alone services

2 Administration Accounting KMG Prestige provides the following services to each community. Supervise the community s overall operation and capital improvements. Meet with owners, investors and agencies as required to conduct business for the community. Prepare and implement site specific management and marketing plans. Employ, develop and supervise on site personnel. Frequent on site inspections. Municipality and environmental compliance. Every community is assigned a Regional Property Manager, Regional Vice President, and Administrative Assistant to assist the on site personnel with the overall operation of the community. Preparation of annual operating budgets with long term planning strategies, and thorough review of expenses to reduce costs to the development. Recommend and implement policies and procedures for the proper management and operation of the community. Maintain property insurance, liability insurance, and workman s compensation coverage (of on site personnel) in the community. Our Financial Services encompass the processing and reporting of financial and operational data, and analysis of operational activity for the benefit of improving performance. These general tasks are broken down more specifically as follows: Entering and processing of accounts payable. Payment of accounts payable as directed by designated supervisory staff. Preparation of all financial and operational activity in detailed ledgers on a monthly basis including preparation of monthly bank reconciliations. Analysis of account activity and operational performance as required. Generate and distribute to owner the month end financial report including: Monthly and YTD actual versus budget comparison report. 12 month historical statement of profit and loss. Balance sheet. Open accounts payable. Cash disbursements report. General ledger. Coordinate an annual audit with third party accounting firm as designated by client.

3 Maintenance Marketing Managing our physical assets is a crucial part of the overall management process. Maintenance encompasses a range of services including the following: service requests, apartment turns, and preventative maintenance. Training Prestige Tech was designed by KMG Prestige to better train our staff in preventative maintenance. Response to emergencies 24/7/365. Maintain a unit turn goal of 3 5 days. Routine maintenance is performed at the community to minimize future repairs. Implementation of an annual preventive maintenance program. This proactive approach to maintenance has proven to prevent future costly repairs. Our Marketing services focus on leasing, one of the most important aspects of management. These general tasks are broken down more specifically as follows: Resident Screening: A comprehensive resident selection criteria is designed specifically for each community. The selection criteria outlines the entire screening process for each applicant. A thorough market analysis is completed quarterly to optimize maximum rents. Marketing plans are developed for each community to specifically address occupancy goals and methods to meet said goals. Our communities are advertised comprehensively through numerous advertising venues, to create an abundant number of qualified prospects. Each leasing agent is trained in Fair Housing Law practices, as well as strategic selling strategies. Our goal is to create happy residents! Happy residents pay their rent on time and tell their friends about their positive experience. Each of our communities has a resident service program tailored to the demographics and needs of the residents, and information regarding resources available in the community.

4 Risk Management Payroll & Human Resources Our Risk Management services encompass the placement of insurance and administration of claims. These general tasks are broken down more specifically as follows: Negotiate placement of insurance via the KMG Prestige master policy. Administer insurance claims, assist in recovery of damages from responsible parties and investigate all incidents reported. In cooperation with our insurance agent, provide accident prevention and loss control services to help eliminate or minimize the cause of accidents or damage to managed communities. Administer and develop loss prevention tasks and procedures. Provide safety education for both residents and staff. Risk Management services cannot be provided as a standalone option, but may be bundled with any one of our other a la carte options. Our Human Resource Department includes full time payroll and human resource staff available to assist with employee concerns. These general tasks are broken down more specifically as follows: Payroll Services Process semi monthly timesheets and issue payroll checks. Process payment of all employee related payroll taxes. Complete and submit all State and Federal reports. Issue IRS W 2 s at year end. Track use of accrued paid time off, sick and holiday hours. Garnishments (i.e. tax liens, child support, etc). Unemployment verification. Human Resources Process all new hire and termination paperwork. Generate criminal/credit reports for all new employees. Coordination of employee benefits including healthcare, vision, dental, 401(k), etc. Workers compensation and work related injuries.

5 Legal Services Our legal staff includes a full time Attorney and two Paralegals. They have a combined 48 years of experience in Landlord Tenant Law and full knowledge of all KMG Prestige procedures and policies to help ensure legal matters will be handled efficiently and in accordance with the laws. Benefits provided include: Our legal staff is centrally located to allow immediate accessibility by all on site staff. Effective use of technology improves filings and instant access to Statutes and Case Law for legal research and updated laws and court rulings. Use of flat rate billing provides effective and efficient budget preparation decisions. Provide effective collections from former residents by utilizing tax, employment and bank garnishments. Our staff sets up payment plans and monitors payment, posts interest and other fees to ledgers. 100% of the dollars received are credited to the community. Tax Credit Compliance Tax Credit Compliance Monitoring services include review and approval of resident certification and recertification files, corresponding with regulatory agencies, compliance reporting, and training of on site staff. These general tasks are broken down more specifically as follows: Review Files Verify that existing files meet all requirements as set forth by IRS Code Section 42. Approve Files review and approve all new move ins. Recertification s coordinate and complete recertification process for existing residents. Correspondence act as liaison with monitoring agency to provide correspondence and annual compliance submissions. Training Provide initial staff training on all compliance related topics and practices. Our legal department will pay filing fees and process server fees up front and bill each community for reimbursement after the case is filed. This allows the communities to bring the case to court in a more timely fashion. Legal Services can only be provided in the State of Michigan; however our staff will act as a resource for questions in out of state cases.