WHITE PAPER. SAS IT Intelligence. Balancing enterprise strategy, business objectives, IT enablement and costs
|
|
- Adela Wilkinson
- 8 years ago
- Views:
Transcription
1 WHITE PAPER SAS IT Intelligence Balancing enterprise strategy, business objectives, IT enablement and costs
2 Table of Contents Executive summary... 1 SAS IT Intelligence leaping tactical pitfalls... 2 Resource optimization... 3 Measuring resource usage... 3 Forecasting saturation and growth... 4 Maximizing the value of underused infrastructure... 4 Service optimization... 5 Financial optimization... 7 Summary... 8 About SAS... 9
3 Executive summary The pace and depth of technology expansion within enterprises has never been greater. The pressures placed on IT to squeeze costs are relentless. When IT investments don t produce expected cost reductions or meet revenue projections, frustration within the business mounts. That frustration often results in the question: What value does IT really provide? For the sake of the business and in accordance with some government legislation, it is time for IT departments to get their arms around their usefulness, costs and value. One reason for the business to question IT value is the difficulty IT encounters in linking business strategy and objectives to IT investments and financial performance. In many organizations, business and IT sit on opposite sides of a chasm. On one side, executives and planners create enterprise strategy with business unit objectives and then look to IT for technology enablement at a cost and level of service that achieves business objectives. On the other side, IT creates and delivers services and technologies that often miss the mark. The chasm grows when IT is unable to document results to the business, successful or not. With the stakes so high, why hasn t the problem of alignment between business and IT been solved? A look at the challenge of data management for IT reveals the crux of the problem. IT exists in a sea of dissimilar infrastructure components and technical processes. Technical skills are grouped by infrastructure type to keep components functional. With components splintered and isolated by technical attributes, IT must employ niche tools to monitor infrastructure, collect data, apply metrics and respond to emergencies. As a result, information about the infrastructure is often trapped in niche tools and provides little intelligence. IT service and management processes are often ad hoc. Ad hoc responses are generally inefficient and error-prone, resulting in higher costs, messy data, reactive service processes and poor alignment within IT itself. The marketplace is replete with products and ideas for helping IT achieve alignment with the rest of the business. But none of these ideas include applying business intelligence (BI) and forecasting to IT. Like the proverbial mechanic s car, IT is responsible for implementing and maintaining business intelligence for the rest of the enterprise but seldom applies the same technology and resources to the business of IT. Often IT has one of the largest capital budgets in the enterprise and, along with it, a large burden of responsibility for enabling enterprise strategy. When the raw data about IT infrastructure performance is embedded within technology silos, intelligence is limited to those silos. Without the ability to link infrastructure to business planning and objectives, measured business results, service levels and financial results, IT operates blindly. IT is without a foundation from which to create and exploit IT intelligence. IT intelligence provides the basis for aligning objectives with outcomes; forecasting results; and optimizing infrastructure, services and financial results. IT intelligence links technology silos, service processes and financial data for seamless performance. Most of all, IT intelligence provides hindsight to review accurately what has happened, insight to ascertain why it happened and foresight to enable IT to optimize the impact of technology on the organization. 1
4 SAS IT Intelligence combines SAS expertise in data access and analysis with a set of unmatched capabilities for enterprise business intelligence. The first order of business for IT intelligence is getting past the perennial roadblock of disparate data sources, including IT infrastructure, transactional systems, financial sources and workflow engines. Without the ability to extract, transform and load infrastructure data on an enterprise scale and apply predictive analytics, IT intelligence will be blocked. SAS tools and services help organizations get past this roadblock. Frequently, service level management, financial management and capacity planning are not closely coupled to one another or any strategic goals because the tools are not integrated or the data is trapped. Service level agreements (SLAs) are defined without the direction of strategic goals and objectives. When SLAs do exist, they have often been negotiated with the wrong people. Agreements with end users (rather than strategic decision makers) usually result in a tactical situation rather than a strategic one, which prevents IT from being as cost-efficient as possible. Agreements are then measured and met, but business requirements are often missed. SAS IT Intelligence provides solutions for optimizing resources, services and finance: Resource optimization enables organizations to analyze and predict resource requirements based on future business demands and constraints. Using SAS IT Resource Management, IT performance data may be consolidated from any source across the enterprise. SAS analytics are then used to profile and optimize the distribution of business-critical applications and workloads to streamline the delivery of services. Service optimization is driven by SAS IT Service Level Management, a solution integrated with SAS IT Resource Management to automate the calculation and reporting of service level agreements. Financial optimization involves using SAS Activity-Based Management to derive the costs of IT services, service levels, and resources, and to create scenarios for what-if analysis. In short, SAS IT Intelligence helps you balance enterprise strategy, business objectives, IT resources and costs. SAS IT Intelligence leaping tactical pitfalls Let s examine each part of SAS IT Intelligence in detail: resource optimization, service optimization and financial optimization. Each optimization capability equates to a section of management responsibility within IT. And, while each capability could successfully be used in isolation, the true strength of SAS IT Intelligence is its ability to help IT departments align with the business, achieve the best balance between cost and service, and develop accurate forecasts for a more proactive, value-based approach to IT. 2
5 For the enterprise as a whole to be successful, all three optimization capabilities must also build off the same representations of data and business applications. An IT data mart reconciles infrastructure data from across the enterprise and in turn provides the basis for these representations. Through the process of creating IT intelligence, business application representations will continually be used in conjunction with capacity forecasts, service level results and financial capabilities to aid the alignment of IT services, cost and business objectives. Because the allocation of resources remains a primary issue for IT, we ll begin with resource optimization. Resource optimization As organizations become increasingly dependent on technology, there is a renewed emphasis on capacity planning and demand management. It is imperative to buy and deploy the right amount of infrastructure at the right time without wasting existing resources. Doing so saves money and ensures that the needs of the business are met. For organizations that specify standardized service offerings, the task is even more difficult. Forecasts must be made both by standard service and by business application. To acquire and deploy resources in the right amount and at the right time, IT departments need the ability to predict where the business is going and then translate that information into IT resources. Successful resource optimization requires the completion of three vital tasks: Measuring resource usage. Forecasting resource saturation levels and workload growth based on service objectives. Maximizing the value of underused infrastructure through appropriate server consolidation. Measuring resource usage Capacity managers seek alignment between business objectives, requirements and volume estimates. The key to this level of alignment is building end-to-end representations of business applications using infrastructure data from the disparate sources throughout the enterprise. SAS IT Resource Management overcomes many of the challenges of creating workload characterizations in shared environments or developing end-to-end application logical representations by correlating disparate data (e.g., transaction IDs) from virtually any source. As a result, IT can understand how all IT infrastructure components interact to facilitate business activities. This picture of resource usage in terms of business activities is an essential component of business alignment, financial optimization and service level management. With SAS IT Resource Management, you can drill into this information to identify the root causes of problems. You can even employ SAS forecasting software to analyze and predict resource consumption over time. 3
6 Forecasting saturation and growth A key enabler of resource optimization, forecasting is part art and part science. The science involves forecasting workload characterizations by testing multiple alternatives under identical and repeatable conditions. These experiments are most effective with actual workload data rather than synthetic data. While synthetic data is only as reliable as the synthetic model, actual data provides a reliable and repeatable representation. The art of forecasting involves studying the possible changes in workload that result from adjusting the model. To ensure that capacity planning activities align with enterprise goals, business plans and initiatives should be used to determine the new capabilities IT must provide. Typical plans include volume projections, growth objectives and service level criteria for any given business investment. But business plans alone aren t enough to encompass all growth factors. Forecasting technology can help you predict saturation levels and then vary business transactions and services according to peak business times and trends. Such advanced planning techniques are a significant step toward helping IT align with business goals. Existing trends in resource utilization are often excellent predictors of future growth. For example, a credit card company s accounts in force could be tracked as a business metric and used when forecasting capacity. Resource optimization provides sophisticated statistical analysis of trends that is much more accurate than simple trend lines. Forecasts can help account for an annual upsurge experienced during peak seasons, for example. Determining resource saturation levels requires accounting for multiple resources simultaneously. CPU, memory, disk space, disk I/O rates and network utilization must all be considered and should be planned for peak periods. Saturation thresholds have an impact on service levels and service level management as well. Thresholds that are consistently exceeded without service level problems are probably set too low. Thresholds that are never exceeded but do cause service level violations are set too high. It is vital when optimizing IT resources to correlate service levels with specific resources (components) to pinpoint the cause of service level problems. Maximizing the value of underused infrastructure While providing the correct capacity at the right time is an essential and complex undertaking, harvesting and repurposing underused infrastructure is a facet of optimization that directly impacts the bottom line. Great savings can be realized by eliminating non-business resource usage, minimizing redundant resources and combining server workloads. SAS software provides the power to consolidate disparate data and generate workload characterizations of shared resources or end-to-end business applications. As a result, IT finally has the information it needs to deploy the right amount of infrastructure at the right time for strategic business applications. 4
7 Figure 1 illustrates just some of the information that resource optimization provides: The IT components used by each business application. Whether or not those components were provided as a part of a standard service package. The amount of capacity being used for each component. Figure 1: An illustration of resource capacity arranged by business application. In the next section, we will see how the same representation used for resource optimization can be applied to another key SAS IT Intelligence capability: service optimization. Service optimization The first real measures of success or failure in IT business-centric resource optimization are service level agreements delivered to the business. When logical representations of business application capacity are used for resource optimization, SLAs will mirror those logical representations either within the business application models or within the standard service pools. Service optimization measures the performance of business application models, isolates performance issues and links to capabilities for financial optimization to further the process of optimizing IT performance. As companies streamline IT processes, many turn to a framework of best practices. Those practices, such as the IT Information Library (ITIL), provide a repeatable and efficient means for delivering the underlying IT management, service and support needed to sustain service levels. In addition to providing efficient and effective IT processes, the ITIL framework also provides measurable processes. 5
8 Measuring the processes that sustain IT service delivery helps provide a link between resource and financial optimization. With this information, IT moves one step closer to understanding the true cost of delivering business services. Figure 2 illustrates service optimization by showing the availability, response time and throughput of the same IT resources listed in Figure 1 as they map to service level agreements. Figure 2: The performance of business applications against service level agreements. At the core of each SLA are the infrastructure components that comprise that particular business application. Some are standalone components and some shared, but all are necessary for the business application to function. In essence, service level management is about enforcing the agreed definition of a service (the hardware and software components that enable a certain business application) and the agreed quality of the service. Quality of service is expressed in terms of the availability, response time and throughput of the individual components and the service as a whole. The service optimization process relies first on SAS IT Resource Management to collect, transform and load resource data. Then SAS IT Service Level Management can be used to create service contracts, identify components, set measurement criteria, automatically calculate performance and report the results. SAS IT Service Level Management also measures and highlights SLA performance. Availability is often a key concern for IT. If availability is poor, the entire service is affected. Merely reporting results is not adequate, however. IT managers should be able to identify which specific components affected availability when service was below agreed quality levels. 6
9 Service optimization supplies additional value to both resource optimization and financial optimization. IT-enabled business applications can be built by capacity managers to provide certain levels of service. But without the knowledge of actual performance displayed in varying time increments, capacity planners fly blind. Likewise, without access to the same results, contracts and metrics, financial managers would be unable to determine the cost of a particular service. Financial optimization Financial optimization is the glue that binds resource and service optimization to enterprise strategy. As crucial as resource and service level management are, both must still be balanced with cost expectations. Resource and service management leave unanswered: Why are we spending the money? How much do I have to spend? How much and how fast am I spending? Where am I spending the money? How can I improve financial performance? It is easy to overspend and, as a result, hurt the business. Without tying service costs to results, it is impossible to align IT with strategic business goals. To complete the picture, SAS enables organizations to analyze and predict resource requirements based on future business demands and constraints. Using SAS IT Resource Management, IT performance data may be consolidated from any source across the enterprise. SAS analytics are then used to profile and optimize the distribution of business-critical applications and workloads in order to streamline the delivery of services. SAS Activity-Based Management, which produces the cost of both resource and service optimization, completes the picture and helps IT users compare actual results to expected results and fully exploits SAS data consolidation capabilities. Figure 3, still using the same IT resources built from disparate IT data, illustrates the added knowledge that can be gained through financial optimization: the performance of IT service level agreements against budget goals. SAS Activity-Based Management employs a process that converts IT raw materials into IT production activities and from production to products or cost objects. While activity-based costing is not limited in scope, financial performance models can be designed primarily to answer, What is the cost of an IT service (the cost of an SLA)? Secondarily, these models can capture IT labor costs, pinpoint excessive costs and calculate total cost of ownership. Optimization of IT costs also means calibrating a sharp focus on IT s largest investment: human capital. Consumption of human capital resources within IT can be optimized when you can determine the cost of IT processes and the business value of those processes, as well as whether all SLAs are consuming resources equally. SAS Activity-Based Management extracts, transforms and loads financial data from general ledger accounts, HR applications, asset management applications and other sources to load the raw costs for infrastructure and IT personnel. 7
10 Figure 3: An illustration of resource cost by business application. Summary SAS IT Intelligence provides SAS data consolidation and business intelligence to solve the issues that prevent true alignment between IT and business. Consolidating data about IT resources into a form that shows their relevance for various business applications builds the foundation organizations need to provide the right services to the right people at the right time and the right cost. The ability of the IT infrastructure to enable business applications is then measured in terms service level agreements. SAS automatically tracks availability, response time and throughput against those agreements. Capping the results of the service, SAS calculates the costs of the service. Costs that are too high impact the bottom line and break alignment with the business. With knowledge of costs based on consumption, IT and their business partners can discuss resources and business goals in terms of the value IT provides. Only this kind of intelligence allows IT to evolve from supplier to partner to trusted advisor. 8
11 About SAS SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites including 96 of the top 100 companies on the FORTUNE Global 500 to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know. 9
12 SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright 2009, SAS Institute Inc. All rights reserved.
SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc.
Paper 346-2009 SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc. ABSTRACT SAS and VMware have collaborated on an offering that leverages
More informationRedefining Infrastructure Management for Today s Application Economy
WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity
More informationFive Reasons to Take Your Virtualization Environment to a New Level
Five Reasons to Take Your Virtualization Environment to a New Level Study finds the addition of robust management capabilities drives 20 to 40 percent increases in key performance metrics WHITE PAPER Table
More informationPredictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER
Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1
More informationTop Purchase Considerations for Virtualization Management
White Paper Top Purchase Considerations for Virtualization Management One Burlington Woods Drive Burlington, MA 01803 USA Phone: (781) 373-3540 2012 All Rights Reserved. CONTENTS Contents... 2 Executive
More informationRole of Analytics in Infrastructure Management
Role of Analytics in Infrastructure Management Contents Overview...3 Consolidation versus Rationalization...5 Charting a Course for Gaining an Understanding...6 Visibility into Your Storage Infrastructure...7
More informationPredictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER
Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1 > Dynamic Thresholding...2
More informationcan you effectively plan for the migration and management of systems and applications on Vblock Platforms?
SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible
More informationEvolved Capacity Management
WHITE PAPER OCTOBER 2014 Evolved Capacity Management Why it s so critical and the six key steps to success. Infrastructure and performance management. 2 WHITE PAPER: EVOLVED CAPACITY MANAGEMENT ca.com
More informationBusiness Service Management Links IT Services to Business Goals
WHITE PAPER: BUSINESS SERVICE MANAGEMENT Business Service Management Links IT Services to Business Goals JANUARY 2008 Sarah Meyer CA SOLUTIONS MARKETING Table of Contents Executive Summary SECTION 1 2
More informationOIT Cloud Strategy 2011 Enabling Technology Solutions Efficiently, Effectively, and Elegantly
OIT Cloud Strategy 2011 Enabling Technology Solutions Efficiently, Effectively, and Elegantly 10/24/2011 Office of Information Technology Table of Contents Executive Summary... 3 The Colorado Cloud...
More informationHow IT Can Help Companies Make Better, Faster Decisions
How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources
More informationCapacity Management PinkVERIFY
CAP-11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? CAP-11-G-002 Does the tool have security controls in place
More informationSolution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk
Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk Improve service availability, mean time to repair (MTTR), and cross-team communications while
More informationInnovate and Grow: SAP and Teradata
Partners Innovate and Grow: SAP and Teradata Lily Gulik, Teradata Director, SAP Center of Excellence Wayne Boyle, Chief Technology Officer Strategy, Teradata R&D Table of Contents Introduction: The Integrated
More informationWait-Time Analysis Method: New Best Practice for Performance Management
WHITE PAPER Wait-Time Analysis Method: New Best Practice for Performance Management September 2006 Confio Software www.confio.com +1-303-938-8282 SUMMARY: Wait-Time analysis allows IT to ALWAYS find the
More informationInforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1
InforCloudSuite Business Overview INFOR CLOUDSUITE BUSINESS 1 What if... You could implement a highly flexible ERP solution that was built to manage all of your business needs, from financials and human
More informationFor Infrastructure & Operations Professionals
Case Study: AMERICAN SYSTEMS Demonstrates The Value Of Business Service Management From Reactive To Proactive: Using Service Management To Leverage Integrated Event Correlation Executive Summary by Evelyn
More informationwww.ducenit.com Analance Data Integration Technical Whitepaper
Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring
More informationIBM Tivoli Netcool network management solutions for enterprise
IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals
More informationPicturing Performance: IBM Cognos dashboards and scorecards for retail
IBM Software Group White Paper Retail Picturing Performance: IBM Cognos dashboards and scorecards for retail 2 Picturing Performance: IBM Cognos dashboards and scorecards for retail Abstract More and more,
More informationUnderstanding the Performance Management Process
Understanding the Performance Management Process Monitoring Market Monitoring tools account for more then 50% of market Most organizations have not matured their monitoring environment Missing Process
More informationLife insurance policy administration: Operate efficiently and capitalize on emerging opportunities.
Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION
More informationImplement a unified approach to service quality management.
Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional
More informationTEST MANAGEMENT SOLUTION Buyer s Guide WHITEPAPER. Real-Time Test Management
TEST MANAGEMENT SOLUTION Buyer s Guide WHITEPAPER Real-Time Test Management How to Select the Best Test Management Vendor? The implementation of a Test Management system to automate business processes
More informationMigrate workloads back and forth across diverse physical and virtual platforms using the same interfaces, policies, and performance analytics
WHITE PAPER Novell Holds Down Data Center Costs with PlateSpin Workload Management Solutions Sponsored by: Novell Mary Johnston Turner June 2009 IDC OPINION Global Headquarters: 5 Speen Street Framingham,
More informationWork Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience
Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the
More informationService Quality Management The next logical step by James Lochran
www.pipelinepub.com Volume 4, Issue 2 Service Quality Management The next logical step by James Lochran Service Quality Management (SQM) is the latest in the long list of buzz words floating around the
More informationMIPRO s Business Intelligence Manifesto: Six Requirements for an Effective BI Deployment
MIPRO s Business Intelligence Manifesto: Six Requirements for an Effective BI Deployment Contents Executive Summary Requirement #1: Execute Dashboards Effectively Requirement #2: Understand the BI Maturity
More informationIT service management solutions Executive brief. Making ITIL actionable in an IT service management environment.
IT service management solutions Executive brief Making ITIL actionable in an IT service management environment. 2 Making ITIL actionable in an IT service management environment. Contents 2 Executive summary
More informationIT Performance & Capacity Management
IT Performance & Capacity Management With Sysload You Can: Monitor IT systems and business applications performance Automate problem detection and provide immediate alerts to IT Ops Troubleshoot and resolve
More informationAddress IT costs and streamline operations with IBM service desk and asset management.
Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT
More informationGovernment Business Intelligence (BI): Solving Your Top 5 Reporting Challenges
Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Creating One Version of the Truth Enabling Information Self-Service Creating Meaningful Data Rollups for Users Effortlessly
More informationIBM SmartCloud Monitoring
IBM SmartCloud Monitoring Gain greater visibility and optimize virtual and cloud infrastructure Highlights Enhance visibility into cloud infrastructure performance Seamlessly drill down from holistic cloud
More informationIncrease Business Intelligence Infrastructure Responsiveness and Reliability Using IT Automation
White Paper Increase Business Intelligence Infrastructure Responsiveness and Reliability Using IT Automation What You Will Learn That business intelligence (BI) is at a critical crossroads and attentive
More informationTake Control of Your Wireless Network Operations
Unpublished DataSheet: Wireless Work Advisor Take Control of Your Wireless Network Operations Wireless Work Advisor software provides a single workflow portal for systematically identifying wireless work,
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER Solutions for the Datacenter's Thermal Challenges Sponsored by: IBM and Intel Jed Scaramella January 2007 Matthew Eastwood IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701
More informationUse product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL).
ITIL-aligned solutions White paper Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). January 2005 2 Contents 2
More informationOperations Management for Virtual and Cloud Infrastructures: A Best Practices Guide
Operations Management for Virtual and Cloud Infrastructures: A Best Practices Guide Introduction Performance Management: Holistic Visibility and Awareness Over the last ten years, virtualization has become
More informationCloud Computing on a Smarter Planet. Smarter Computing
Cloud Computing on a Smarter Planet Smarter Computing 2 Cloud Computing on a Smarter Planet As our planet gets smarter more instrumented, interconnected and intelligent the underlying infrastructure needs
More informationThe CMDB: The Brain Behind IT Business Value
Thought Leadership white paper The CMDB: The Brain Behind IT Business Value By Gerry Roy, Director of Solutions Management for BMC Atrium and BMC Service Support, BMC Software TABLE OF CONTENTS Executive
More informationBusiness Usage Monitoring for Teradata
Managing Big Analytic Data Business Usage Monitoring for Teradata Increasing Operational Efficiency and Reducing Data Management Costs How to Increase Operational Efficiency and Reduce Data Management
More informationBusiness ByDesign. The SAP Business ByDesign solution helps you optimize project management
SAP Functions in Detail SAP Solutions for Small Businesses and Midsize Companies Efficient Project Management Drive Project Success with SAP Business ByDesign The SAP Business ByDesign solution helps you
More informationThe Connected CFO a company s secret silver bullet?
a company s secret silver bullet? Imagine if the Chief Financial Officer (CFO) had a real-time dashboard of the business that automatically alerted him or her to specific triggers about the financial performance
More informationsolution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?
solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms
More informationHow To Use Ibm Tivoli Monitoring Software
Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Help improve uptime and shorten Help optimize IT service delivery by
More informationCA Oblicore Guarantee for Managed Service Providers
PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate
More informationUsing Master Data in Business Intelligence
helping build the smart business Using Master Data in Business Intelligence Colin White BI Research March 2007 Sponsored by SAP TABLE OF CONTENTS THE IMPORTANCE OF MASTER DATA MANAGEMENT 1 What is Master
More informationSage ERP I White Paper. An ERP Guide to Driving Efficiency
I White Paper An ERP Guide to Driving Efficiency Table of Contents Executive Summary... 3 Best-in-Class Organizations Look to Enhance Efficiency... 3 How ERP Improves Efficiency... 3 Results... 6 Conclusion...
More informationClient Onboarding Process Reengineering: Performance Management of Client Onboarding Programs
KNOWLEDGENT INSIGHTS volume 1 no. 4 September 13, 2011 Client Onboarding Process Reengineering: Performance Management of Client Onboarding Programs In the midst of the worst economic environment since
More informationAgile Manufacturing for ALUMINIUM SMELTERS
Agile Manufacturing for ALUMINIUM SMELTERS White Paper This White Paper describes how Advanced Information Management and Planning & Scheduling solutions for Aluminium Smelters can transform production
More informationIBM Tivoli Storage Productivity Center (TPC)
IBM Tivoli Storage Productivity Center (TPC) Simplify, automate, and optimize storage infrastructure Highlights The IBM Tivoli Storage Productivity Center is designed to: Help centralize the management
More informationwww.sryas.com Analance Data Integration Technical Whitepaper
Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring
More informationSimplified Management With Hitachi Command Suite. By Hitachi Data Systems
Simplified Management With Hitachi Command Suite By Hitachi Data Systems April 2015 Contents Executive Summary... 2 Introduction... 3 Hitachi Command Suite v8: Key Highlights... 4 Global Storage Virtualization
More informationBest Practices for Managing Virtualized Environments
WHITE PAPER Introduction... 2 Reduce Tool and Process Sprawl... 2 Control Virtual Server Sprawl... 3 Effectively Manage Network Stress... 4 Reliably Deliver Application Services... 5 Comprehensively Manage
More informationHow to Build a Service Management Hub for Digital Service Innovation
solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:
More informationAutomating Healthcare Claim Processing
Automating Healthcare Claim Processing How Splunk Software Helps to Manage and Control Both Processes and Costs CUSTOMER PROFILE Splunk customer profiles are a collection of innovative, in-depth use cases
More informationRealizing the IT Management Value of Infrastructure Management
The Essentials Series: Infrastructure Management Realizing the IT Management Value of Infrastructure Management sponsored by by Chad Marshall Realizing the IT Management Value of Infrastructure Management...1
More informationGoing Beyond Plain Virtualization Monitoring
Going Beyond Plain Virtualization Monitoring ManageEngine Applications Manager White Paper from ManageEngine Web: Email: appmanager-support@manageengine.com Table of Contents 1. Introduction 2. The Challenges
More informationScalable Enterprise Data Integration Your business agility depends on how fast you can access your complex data
Transforming Data into Intelligence Scalable Enterprise Data Integration Your business agility depends on how fast you can access your complex data Big Data Data Warehousing Data Governance and Quality
More informationFive Essential Components for Highly Reliable Data Centers
GE Intelligent Platforms Five Essential Components for Highly Reliable Data Centers Ensuring continuous operations with an integrated, holistic technology strategy that provides high availability, increased
More informationA White Paper. The Best Practices Guide to Developing and Monitoring SLAs
A White Paper The Best Practices Guide to Developing and Monitoring SLAs Best Practices for Meeting End-User Demand: Put SLAs and Service Level Monitoring to Work for You Information technology departments
More informationare you helping your customers achieve their expectations for IT based service quality and availability?
PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE
More informationBlackhawk Technical College. Information Technology Services. Process Improvement Visioning Document
Blackhawk Technical College Information Technology Services Process Improvement Visioning Document December 12, 2008 Steven Davidson Chief Information Officer Blackhawk Technical College sdavidson@blackhawk.edu
More informationDATA CENTER INFRASTRUCTURE MANAGEMENT
THE nlyte SOLUTION nlyte Software was founded by data center professionals for data center professionals and is the independent provider of data center infrastructure Management (DCIM) solutions. The nlyte
More informationEnhancing Sales and Operations Planning with Forecasting Analytics and Business Intelligence WHITE PAPER
Enhancing Sales and Operations Planning with Forecasting Analytics and Business Intelligence WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 Analytics.... 1 Forecast Cycle Efficiencies...
More informationWhite Paper. How Capacity Planning Can Optimize Your Virtual Resources
White Paper How Capacity Planning Can Optimize Your Virtual Resources How Capacity Planning Can Optimize Your Virtual Resources Executives can lose sleep over a number of issues when there are unanswered
More informationTapping the benefits of business analytics and optimization
IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping
More informationUnifying IT How Dell Is Using BMC
Unifying IT Management: How Dell Is Using BMC Software to Implement ITIL ABSTRACT Companies are looking for ways to maximize the efficiency with which they plan, deliver, and manage technology services.
More informationConvercent Predictive Analytics
September 2015 Convercent Predictive Analytics Innovation in User Experience for Issue Reporting & Management SOLUTIONPERSPECTIVE Governance, Risk Management & Compliance Insight 2015 GRC 20/20 Research,
More informationBusiness analytics for manufacturing
IBM Software Group White Paper Date or Industry Identifier Business analytics for manufacturing Four ways to increase efficiency and performance 2 Business analytics for manufacturing Contents 2 Overview
More informationOutperform Financial Objectives and Enable Regulatory Compliance
SAP Brief Analytics s from SAP SAP s for Enterprise Performance Management Objectives Outperform Financial Objectives and Enable Regulatory Compliance Drive better decisions and streamline the close-to-disclose
More informationEMC DATA PROTECTION ADVISOR
EMC DATA PROTECTION ADVISOR Unified Data Protection Management ESSENTIALS Built to meet the data protection requirements of the cloud computing era Single, unified solution provides end-to-end visibility
More informationIBM Managed Hosting - server services virtual xseries
Achieving infrastructure flexibility and scalable capacity on demand with virtual servers for Windows-based applications IBM Managed Hosting - server services virtual xseries Highlights Helps reduce IT
More informationAchieving Unified Oversight of Your Mission-critical IT Infrastructure
Achieving Unified Oversight of Your Mission-critical IT Infrastructure By Jim Huebner, Director, CompuCom Network Solutions Portfolio Big Data, cloud, mobility, social interaction: These mutually reinforcing
More informationTHE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT
WHITE PAPER: CONVERGED NPM/APM THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT Today, enterprises rely heavily on applications for nearly all business-critical
More informationAn Overview of the Convergence of BI & BPM
An Overview of the Convergence of BI & BPM Rich Zaziski, CEO FYI Business Solutions Richz@fyisolutions.com OBJECTIVE To provide an overview of the convergence of Business Intelligence (BI) and Business
More informationThe Advantages of Tier 0 Storage and Enhance Application Performance
White Paper Exploiting Tier 0 Storage and Virtualization to Maximize Storage Performance Solutions address the high expense of Tier 0 Storage and how to enhance application performance with a three-step
More informationSOLUTION WHITE PAPER
SOLUTION WHITE PAPER BMC Service Resolution: Bridging the Gap between Network Operations and the Service Desk Improve service availability and mean time to repair (MTTR) while prioritizing event resolution
More information4) CRM provides support for front-end customer facing functionality. Answer: TRUE Diff: 1 Page Ref: 334
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 12 Customer Relationship Management 1) CRM implementations should be technology driven. Diff: 2 Page Ref: 333 2) CRM stands for "Customer
More informationBest Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service
Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service White Paper Jasper Technologies, Inc. 02 For more information about becoming a service
More informationBeyond the Hypervisor: Optimizing Virtualization Management
Beyond the Hypervisor: Optimizing Virtualization Management An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ASG Software Solutions August 2009 IT MANAGEMENT RESEARCH, Table of Contents
More informationFive Technology Trends for Improved Business Intelligence Performance
TechTarget Enterprise Applications Media E-Book Five Technology Trends for Improved Business Intelligence Performance The demand for business intelligence data only continues to increase, putting BI vendors
More informationORACLE UTILITIES ANALYTICS
ORACLE UTILITIES ANALYTICS TRANSFORMING COMPLEX DATA INTO BUSINESS VALUE UTILITIES FOCUS ON ANALYTICS Aging infrastructure. Escalating customer expectations. Demand growth. The challenges are many. And
More informationCMDB Essential to Service Management Strategy. All rights reserved 2007
CMDB: Essential to the Service Management strategy Business Proposition: This white paper describes how the CMDB is an essential component of the IT Service Management Strategy, and why the FrontRange
More informationWhy performance management? A guide for the midsize organization
IBM Software Business Analytics IBM Cognos Express Why performance management? A guide for the midsize organization Gain competitive advantage without breaking the bank Why performance management? A guide
More informationPolicy-based optimization
Solution white paper Policy-based optimization Maximize cloud value with HP Cloud Service Automation and Moab Cloud Optimizer Table of contents 3 Executive summary 5 Maximizing utilization and capacity
More informationproactive contract management
TM proactive contract management Six Reasons Why Contract Management Matters Table of Contents Why Contract Management Matters 2 How Contracts Impact Your Business 2 Contract Data Determines Revenue and
More informationSoftware Industry KPIs that Matter
Software Companies Run Better on NetSuite. Software Industry KPIs that Matter Sponsored by Improved Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased
More informationAn Enterprise Resource Planning Solution for Mill Products Companies
SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to
More informationThe top ten reasons your organization needs Snow Optimizer for SAP Software. Snow optimizer for SAP software
Snow optimizer for SAP software The top ten reasons your organization needs Snow Optimizer for SAP Software Manage your entire SAP deployment and SAP vendor relationship in a single integrated console
More informationThe 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us!
The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor www.halobi.com Share With Us! Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the
More informationOperational Excellence, Data Driven Transformation Now Available at American Hospitals
Operational Excellence, Data Driven Transformation Now Available at American Hospitals It's Time to Get LEAN White Paper Operational Excellence, Data Driven Transformation Now Available at American Hospitals
More information4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility
ebook 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility S U P P L Y C H A I N Content Introduction Tool
More informationBusiness Intelligence Meets Business Process Management. Powerful technologies can work in tandem to drive successful operations
Business Intelligence Meets Business Process Management Powerful technologies can work in tandem to drive successful operations Content The Corporate Challenge.3 Separation Inhibits Decision-Making..3
More informationReduce IT Costs by Simplifying and Improving Data Center Operations Management
Thought Leadership white paper Reduce IT Costs by Simplifying and Improving Data Center Operations Management By John McKenny, Vice President of Worldwide Marketing for Mainframe Service Management, BMC
More informationConfiguration Management in the Data Center
Configuration Management in the Data Center Using Microsoft System Center Published: May 2008 For the latest information, please see http://www.microsoft.com/systemcenter Contents Executive Summary...1
More informationTBR. IBM x86 Servers in the Cloud: Serving the Cloud. February 2012
IBM x86 Servers in the Cloud: Serving the Cloud February 2012 TBR T ECH N O LO G Y B U SI N ES S RES EAR CH, I N C. 1 IBM System x Cloud White Paper February 2012 2012 Technology Business Research Inc.
More informationATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V
ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V WHITE PAPER Create the Data Center of the Future Accelerate
More informationImprove Your Budgeting Process while Avoiding Excel Pitfalls
Improve Your Budgeting Process while Avoiding Excel Pitfalls Vocabulary Lesson Common Myths of Budgeting Defining the Problem Budgeting Agenda Current Challenges Available Solutions Client Spotlight Alex
More information