Milwaukee Area Technical College IT Computer Support Specialist Program. Mobile Device Repair Techniques. Prepared by Vadim Mikhailenko
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1 Milwaukee Area Technical College IT Computer Support Specialist Program Mobile Device Repair Techniques Prepared by Vadim Mikhailenko
2 Agenda Types of hardware damages to mobile devices Types of device repairs Pre-Repair Checklists Researching repair options available Troubleshooting devices Finding Broken Components Organizing repair desk Using the right tools for the job
3 Agenda Device Disassembly and reassembly Pre-repair checklist Repair Techniques Prying techniques Soldering Techniques Using Hot air gun and reword station Post-repair Checklist
4 Types of damages to devices Device doesn t power on Device doesn t hold power Broken screen Broken case Water damage Challenges connecting to carrier network
5 Types of hardware repairs Part replacements New battery installation New Digitizer installation New LCD installation New Cover installation USB port replacement Headphones port replacement Water damage treatment
6 Software Repairs technician can perform Data Backup and Recovery (different for every OS) Operating system backup and recovery (different for every OS) Operating system patching (different for every OS) App installation on the device Imaging of the devices
7 Huawei M750 Screen Disassembly
8 Huawei M860 disassembly Youtube video
9 Blackberry Curve 8330 repair YouTube Videos
10 Samsung Craft R900 repair YouTube Videos
11 Huawei M735 Disassembly Need to find as much information as possible Complete disassembly and reassembly Take pictures and organize instructions
12 Replacing LCD on Samsung phone How to replace an LCD on Samsung phone
13 Replacing Digitizer on ipad Replace Digitizer on ipad:
14 Replace Digitizer /LCD iphone 4S YouTube video:
15 Replace Digitizer /LCD iphone 5S YouTube video: =UUOcfF9LAHKedNSyk-gk5xDw
16 MATC IT Support Program prepares students for Information Technology Industry Certifications ITSUP-102 CompTIA A+ ITSUP-153 Mobility+ Admin(IOS, Android, Win) COMPSW-106 ITNET-110 Windows Configuration Most of IT Support classes prepare students for Information Technology industry Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted. ITSEC-124 Security+ ITNET-101 Network+ ITSUP-108 Enterprise Desktop Support Technician ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst ITSUP 152 Apple Certified Support Professional (ACSP) 16
17 MATC IT Computer Support Program Pathways Download Milwaukee Area Technical College IT Support Pathways Document rg/wpcontent/uploads/2014/ 08/IT-Computer- Support-Program- Banner-2-Page.pdf 17
18 Unique Educational Offerings Classes that prepare students for industry certification exams IT Support program offers courses covering soft skills, IT processes, security and hands on experience Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support Soft skills courses for Support Center Analyst (HDI SCA, HDI DST) Apple OSX Support Technician Training (Apple OSX Client and Server) Mobile Device Administration, Troubleshooting and Support IT Courses taught by IT Instructors with relevant industry expertize and strong IT expertize 18
19 Key Advantages of MATC IT Support Program 1) The IT computer support industry generates many IT jobs in Wisconsin. There is steady job growth ahead based on projections from thematc Graduate Career Report. 2) Jobs in the IT computer support field pay high family supporting salaries. 3) Students completing this program will be assets to organizations because they will have insight in how to resolve technical issues quickly. Customer satisfaction and little company downtime are primary goals of good computer support service. 19
20 Why Study IT Support at Milwaukee Area Technical College 1) MATC offers cost effective education allowing students to prepare for this career in two years or less. 2) The financial aid program MATC offers allows qualified students to apply for and receive financial funding from federal and state governments. 3) Students attain the skills necessary to not only acquire a job in the IT computer support industry but also succeed in their new working environment. The curriculum is continually being evaluated and updated to reflect the latest technologies. 4) Our instructors have many years of experience working in the industry and are very passionate about student learning. 5) Many IT computer support courses lead to industry certification, adding more job possibilities. 6) MATC sit Computer Support integrated set of offerings includes IT Support associate degree program and multiple MATC IT Support one semester certificates. These offerings are designed for people with no IT experience as well as those currently working in the technical field. 6) Online and face-to-face courses are available, providing students with greater flexibility in completing the program. Watch the video to learn more about why study IT Support at Milwaukee Area Technical College 20
21 MATC IT Support Program prepares students for Information Technology Industry Certifications ITSUP-102 CompTIA A+ ITSUP-153 Mobility+ Admin(IOS, Android, Win) COMPSW-106 ITNET-110 Windows Configuration Most of IT Support classes prepare students for Information Technology industry Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted. ITSEC-124 Security+ ITNET-101 Network+ ITSUP-108 Enterprise Desktop Support Technician ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst ITSUP 152 Apple Certified Support Professional (ACSP) 21
22 Benefits for the students Classes offered in the Summer, Fall and Spring Semesters at Downtown, South, North and West campuses Each Certificate courses can be completed within one semester (15-16 weeks) Courses within each Certificate provide solid preparation for the industrystandard certification, including the skills essential for a successful entrylevel IT Professional Education will help you secure jobs in IT Computer Support field 22
23 INTERFACE IT Certificates Course # Course Name Service Center Technician Certificate Microsoft Enterprise Desktop Support Technician Certificate Level 2 Service Center Technician Certificate Advanced Technical Support Apple, Mobile Devices and Tablets COMPSW-106 Introduction to MS Office ITNET-101 Network Communications (CompTIA Net +) 3 Credits ITSUP-101 Computer Information System Fundamentals 3 Credits ITNET-110 Manage Windows Desktop Client OS 3 Credits ITSUP-102 CompTIA A+ Essentials 4 Credits ITSEC-124 Network Security (CompTIA Security+) 3 Credits ITSUP-108 Enterprise Desktop Support Technician 2 Credits ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits ITSUP-152 Apple OSX Certified Support Professional 3 Credits IT-107 Social Networking and Communication ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits ITSUP-176 IT Project Management ITSUP-198 Computer Support Internship ITSUP-199 Computer Support Final Project ITNET-112 Microsoft Server Administration 3 Credits 23 TOTAL 10 Credits 11 Credits 9 Credits 12 Credits
24 IT Support Associate Degree Program Technical Courses Semester Course # New in 2014 CourseName Industry Certification Credits 1 COMPSW-106 Introduction to MS Office 3 1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3 1 ITSUP-101 Computer Information System Fundamentals 3 1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3 2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4 2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3 2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2 HDI SCA, HDI DST, 2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL) ITIL 3 3 ITSUP-150 New in Fall 2014 Emerging Tech (Mobile Device Repair) 3 3 ITSUP-152 New in Fall 2014 Apple OSX Certified Support Professional Apple ACSP 3 3 IT-107 Social Networking and Communication 3 4 ITNET-153 New in Fall 2014 Mobile Admin (IOS, Android, Windows) COMPTIA Mobility+ 3 4 ITSUP-176 IT Project Management 3 4 ITSUP-198 Computer Support Internship 2 4 ITSUP-199 Computer Support Final Project 1 Elective ITNET-112 Microsoft Server Administration 3 24 TOTAL 45
25 Learn more about IT Support Program at MATC Learn more face to face on how to get Hired for the first Information Technology job in Milwaukee Area Become a fan of MATC IT Support page on Facebook and learn how to get hired for your first IT job Join MATC IT Support group on LinkedIn and learn how to get hired for your first IT Job Join Google+ Community MATC IT Support Get Hired for your first IT Job Make sure to check out IT Support program at 25
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