Transformational Managed Network Services

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1 Transformational Managed Network Services Accelerating your transformation to an IP world. Accenture Publishing Solutions 1

2 The Challenge Enterprises today are finding it increasingly difficult to reconcile the demands that their businesses are placing on network capacity and performance with the commercial imperative of rationalising investment and driving operational efficiencies. As businesses have continued to grow many have been forced to make incremental and non-strategic investments in their network. These investments have often resulted in complex and inefficient infrastructures that are characterised by high fixed costs, limited scalability and an inability to effectively support IP based business applications. Additionally, many enterprises are finding it increasingly challenging to secure the required network resources and are diverting valuable focus away from managing their core business. Specifically, common challenges include: Rising network and service management costs Rising network operation and maintenance costs Imminent infrastructure investment requirements High fixed to variable cost ratio Rising service management costs Multiple networks, technologies and third party contracts Multiple voice and data networks with varying technologies and protocols Complex network topology that has evolved over time sometimes through mergers and acquisitions Multiple service provider contracts providing limited term and volume discounts Limited scalability and restricted functionality Ageing technologies and designs with limited scalability Inability to support IP based business applications Sub-optimal network and service management performance Lack of clear accountability for delivering an end-to-end service Lack of clear governance mechanism for defining, managing and reporting the required quality of service (QoS) and service level agreements (SLAs) Increasing battle for skilled resources Skilled resources increasingly more difficult to find Required skill profiles becoming more expensive Increasing risk to the business Natural disasters and power outages Malicious security breaches Virus infections Internal abuse or misuse of systems Fraudulent activity

3 The Solution Accenture and BT jointly offer a Managed Network Service (MNS) solution that can directly address these issues. Our solution is built on best-in-class network infrastructure and management capabilities and can offer a compelling and highly price-competitive service that can improve performance at a lower cost. The MNS solution is delivered as part of an outsourcing agreement under which Accenture and BT take management responsibility for, and potentially ownership of, your network infrastructure and transform it to an IP based platform. We then continue to manage the day-to-day operations for the duration of the contract period, allowing you to focus on your core business. Our solution incorporates new technology options such as Multi Protocol Label Switching (MPLS), which delivers the fast switching capability of layer 2 technology with the flexibility and scalability advantages of IP. We can accommodate the specific needs of your business and can tailor the MNS solution to align with your requirements, for instance: Where full IP-Telephony (IPT) is not economically viable we can deliver pragmatic partial Voice over IP (VoIP) solutions that can carry voice traffic over the WAN but utilise the existing PBX estate. Services from other network providers can also be accommodated, yet we still provide end-to-end management of the environment. Using our proven programme management capabilities we can ensure the transition to your new infrastructure is seamless to the daily operations of your enterprise. The result is a converged IP network that can be integrated with Wireless LAN (WLAN) and mobile networks to deliver applications and solutions across multiple platforms and devices. IP Xelerant In order to fully understand how our MNS solution can deliver benefits to your business we have developed a six-week network diagnostic IP Xelerant. The objective of this diagnostic is to identify the technical, operational and commercial benefits of a Managed Network Service through a detailed study of the As-Is network and the business requirements. In particular, the diagnostic will provide: An assessment of the As-Is voice and data networks An assessment of the network requirements based on the needs of your enterprise A To-Be network design based on converged IP voice and data technologies Quantification of the business benefits associated with an Accenture/BT MNS solution

4 Our MNS solution maximises the benefits of convergence by providing an integrated approach to network transformation, management and operation. Our MNS solution involves a number of key elements: Design and implementation of an Accenture/BT transformed managed IP network, including: Transformation of the voice and data networks to a converged IP platform Refresh of the voice and data network infrastructure to support the converged platform Transition and transformation management to ensure a seamless migration Transfer of network management responsibility to Accenture/BT, including: Novation and consolidation of existing third party contracts Ownership of the end-to-end service delivery for the As-Is voice and data networks Operation of the To-Be network, including: Day-to-day responsibility for service delivery and network management Voice and data network service provision Proactive voice and data network monitoring and management Hardware and software maintenance and repair Management and maintenance of remote access services (RAS), Internet access and security firewalls Management and maintenance of Automatic Call Distributors (ACD) Network capacity planning Service management including SLA and QoS management Tier 2 and 3 Helpdesk with dedicated support Management and deployment of network Installations, Moves, Additions and Changes (IMACs) To deliver the solution, we can leverage our combined scale and alliances with leading equipment manufacturers such as Cisco. At the end of the contract period you choose to either extend the outsourcing relationship or take on the day-to-day operation of the new network yourself. IP Xelerant MNS Key elements 6-8 week diagnostic Opportunity assessment to validate the potential benefits based on your usage/profiles and business benefits 5+ year outsourcing contract Transformation of your network to an IP based future next generation infrastructure Management of day-to-day operations with low-cost model and guaranteed quality of service Outputs Baselined network usage profile IP network transformation roadmap Value realisation statement with key benefits Transformed IP network Lower cost future-proof architecture Proven managed service with guaranteed delivery

5 The Benefits The Accenture/BT MNS solution can provide you with a converged managed network for a fixed price that includes the infrastructure required for transformation. For a typical large enterprise with high-volume internal traffic we can: Help reduce your total network costs by between 15-40% by consolidating existing service provider contracts and transforming your network to the Accenture/BT converged IP network model Deliver back to you a next generation IP platform with an exit cost that can be significantly lower than your projected base costs Transfer your current fixed cost base to a more flexible variable profile with options for reducing (and eliminating) CAPEX Deliver you enhanced network performance with guaranteed service levels Network availability of 99.95%* Implementation of clear performance/qos metrics and SLAs Formalised performance reporting process and governance structure Provision of a single point of accountability for managing the end-to-end service Help simplify your operating model by consolidating third party contracts and billing arrangements Bear the transformation risk on your behalf helping to reduce your exposure to commercial, delivery, security and performance risks, allowing you to focus on running your business Provide you with a transformed network that positions you for advanced IP based business applications such as VoIP, IP video conferencing, unified messaging and telecommuting *Dependent on the network design agreed with the client

6 Guaranteeing results Accenture and BT have established an alliance to deliver outsourcing solutions to our clients. This alliance has full board level support and is underpinned by a joint executive committee and a sales and solution team focused on delivering compelling managed network solutions. This is an excellent illustration of where two enterprises have mutually compatible capabilities that can be combined to deliver real value to the marketplace." (Mark Bryant, Chief Executive, Communications & High Tech Accenture UK and Ireland) Our alliance is based on a very successful relationship that has evolved over many years, and reflects both the ambition and intent of our enterprises to succeed in this market." (Andy Green, Chief Executive, BT Global Services) Highly price-competitive solutions By successfully winning a number of MNS agreements we have demonstrated that our solution is highly price-competitive in the market. Our combined scale and our relationships with hardware and software manufacturers allow our clients to benefit from a number of procurement based advantages. Furthermore, we are committed to carrying out ongoing price reviews to ensure we continue to deliver competitive, high performance solutions. Best-in-class capabilities combined Accenture is a leading provider of Business Change and Business Process Outsourcing services, and BT is a leading provider of network and infrastructure services. Accenture has been delivering highvalue, long-term outsourcing services for more than 13 years. By leveraging functional experience and industry knowledge, Accenture has helped transform many clients non-core business processes into sources of competitive advantage across multiple sectors. As an indicator of success, almost 20,000 Accenture employees now work in outsourcing, serving 450 clients across 21 industries and 34 countries. BT has been providing network and infrastructure solutions to large enterprises for 17 years, working with 80% of the FTSE 100. BT has the most extensive network coverage in the UK and is the leading provider of Wide Area Network (WAN) and IP Virtual Private Network (VPN) solutions, with 24% market share.

7 Real credentials Accenture and BT have a proven track record of delivering Managed Network Solutions. We have worked both individually and together to help deliver compelling propositions that can deliver sustainable value to our clients. Accenture and BT are currently working together to jointly deliver a transformed Managed Network Service for Sainsbury s. As part of a broader IT and network transformation programme, Accenture and BT transformed the existing legacy WAN and LAN networks in 2002 to create the largest MPLS platform in the UK. This network covers over 700 sites, including 535 stores, 238 petrol filling stations, 5 regional offices, 2 data centres and 50 depots. Accenture and BT continue to manage the day-to-day operations of the data platform, including network monitoring, management and maintenance. WAN in only three months, whilst ensuring that the programme was seamless to the daily operations of the business. We are currently in the design phase of a WLAN (Wireless LAN) solution for stores that will be used to support real-time updates to the supply chain management system via mobile barcode scanners and printers. This will create a fully converged mobile and fixed IP platform capable of supporting IP applications across the business. This has been a tremendous example of what can be achieved when people work in a partnership to achieve a goal (Sainsbury s Project Manager) Together, Accenture and BT can deliver compelling end-to-end solutions that leverage our individual best-in-class capabilities to help deliver sustainable business benefit. (Pierre Danon, Chief Executive, BT Retail) The provision of data services is absolutely critical to the daily operations of the Sainsbury s business and supports a real-time supply chain management system, a credit card authorisation system, and on-site ATMs. Accenture and BT worked together to deliver the refreshed

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