Managed Appliance Installation Guide

Transcription

1 Managed Appliance Installation Guide Introduction The CrashPlan PROe managed appliance is a fully managed system that requires minimal user maintenance. This guide is intended to assist you in installing, configuring and maintaining your CrashPlan PROe managed appliance. This document applies to managed appliance build versions Prerequisites Dual V power sources (standard power cables are included) Power requirements vary from 230W to 460W depending on model 2-4 U rack space per managed appliance 2 ethernet connections Monitor and keyboard for initial setup Setting Up Your Managed Appliance Racking And Powering On Your Managed Appliance Unbox and inspect the managed appliance, drives and other hardware for any physical damage that may have occurred during shipping Rack the chassis using the included quick-lock rails Install hard drives in the managed appliance. Drives can be installed in any order within a managed appliance. However, if you are installing both a storage server and a JBOD, or multiple storage servers, it is critical that you install each drive in the managed appliance for which it was intended. Each drive is marked with the serial number of the correct appliance. Plug in power and network connections Two V auto-sensing power supplies The two RJ45 ports labeled eth0 and MGT Connect keyboard (USB) and monitor (VGA) for initial setup Power on the managed appliance Verify power supply status using power supply indicator lights Verify drive lights are all blue for non-jbod managed appliance, JBOD managed appliances have one hot spare drive that will blink red (see below and reference section for guide to lights) Blue = solid - online, blinking - activity Red = solid - failed, blinking - RAID activity or hot spare 1

2 Network Configuration Gather the following network configuration information before you begin installation: Hostname (e.g. myhost.example.com) Host (e.g. myhost) IP Address for ETH0 (e.g ) Netmask for ETH0 (e.g ) Gateway Address (e.g ) IPMI IP Address (e.g ) IPMI Subnet Mask (e.g ) IPMI Gateway (e.g ) DNS Server(s) (e.g ) DNS Search domain(s) (e.g. example.com) NTP Network Time Server (e.g. time.example.com) Server (e.g. mail.example.com) Region/Timezone (e.g. America/Chicago or Asia/Singapore ) Firewall Configuration Prepare the following firewall rules on your network before the managed appliance installation. We have divided these firewall rules between your Managed Appliance, Monitoring, and Cloud Storage rules. Managed Appliance Interface Protocol Source Destination Port(s) Description eth0 TCP LAN networks Appliance(s) 443, 4282 Backup traffic from internal endpoints to appliance eth0 TCP LAN networks Appliance(s) 4280 (http), 4285 (https) eth0 TCP Internet Appliance(s) 443, 4282, 4280, 4285 Administration console access and web restore If external endpoints: backup traffic and web restore eth0 TCP Master Server Appliance LDAP/AD Server(s) 389 (LDAP), 636 (LDAPS) Integration with LDAP/AD services eth0 UDP Appliance(s) DNS Server(s) 53 DNS services eth0 UDP Appliance(s) NTP Server(s) 123 NTP services eth0 TCP Appliance(s) Mail Server(s) 25 SMTP services 2

3 eth0 TCP Appliance(s) Appliance(s) 4283 Data balancing. Only for multiserver deployments eth0 TCP Appliance(s) Appliance(s) 4286 Statistics. Only for multi-server deployments Monitoring Interface Protocol Source Destination Port(s) Description eth0 TCP Appliance(s) / / Remote Monitoring (Zabbix) eth0 TCP / /28 Appliance(s) 22 Remote SSH Access from Code42 office eth0 TCP / /28 IPMI TCP /24, /28 Appliance(s) 4280, 4284, 4285 Appliance(s) 443, 623, 5900 Remote Console Access from Code42 office Remote IPMI Access from Code42 office Cloud Storage If you have Cloud Storage, you need some of the following firewall rules. Only implement rules for the geography you have subscribed to (e.g. United States, Singapore, Sydney, etc). PROe Cloud Storage - United States Interface Protocol Source Destination Port(s) Description eth0 TCP Master Server Appliance / / , 4282, 4285 Cloud provider, Web Restores eth0 TCP / /24 Master Server Appliance Statistics PROe Cloud Storage - Dublin Ireland Interface Protocol Source Destination Port(s) Description 3

4 eth0 TCP Master Server Appliance /24 443, 4282, 4285 Cloud provider, Web Restores eth0 TCP /24 Master Server Appliance Statistics PROe Cloud Storage Singapore Interface Protocol Source Destination Port(s) Description eth0 TCP Master Server Appliance / 28 eth0 TCP /28 Master Server Appliance 443, 4282, Cloud provider, Web Restores Statistics PROe Cloud Storage Sydney Australia Interface Protocol Source Destination Port(s) Description eth0 TCP Master Server Appliance /24 443, 4282, 4285 Cloud provider, Web Restores eth0 TCP /24 Master Server Appliance Statistics 4

5 Configuring Your Managed Appliance Getting Started When you power on the managed appliance and the operating system loads, the CrashPlan PROe splash screen displays. After the system loads, the main CLI console opens. Type commands at the command prompt: 5

6 Configuring The Timezone, IPMI, And Primary Network Interface: Set-all Use the set-all command for initial system setup. This command allows you to configure the time zone, IPMI and Primary Network Interface. The following sections will walk you through the prompts displayed by running the set-all command: At this prompt: Timezone Use UTC (y/n) Do you wish to continue with these settings (y/n) Example entry America/Chicago (press enter for more options) If you select no, select your continent, country, and time zone. y Note: You can also set the time zone individually by running the set-timezone command. Setting IPMI (Management) Configuration The IPMI Remote Management console enables remote web administration of the managed appliance. IPMI uses a dedicated network device and has its own network configuration. At this prompt IPMI Password Enter / example <password> IPMI IP Address e.g IPMI Subnet Mask e.g IPMI Gateway e.g Do you wish to continue with these settings (y/n) y Note: You can also set or change just the IPMI configuration by running the set-ipmi command. Setting Primary Network Interface Configuration The primary network interface contains the hostname, IP address and other network settings that the PROe managed appliance will use to communicate across your network. At this prompt Enter hostname Enter / example e.g. 6

7 server1.example.com Domain Do you wish to use DHCP (y/n)? e.g. example.com If y, then sets the eth0 settings based on the DHCP server. If n, sends you to the next prompts eth0 IP e.g eth0 netmask e.g Gateway Address e.g DNS server(s) (separated with spaces) Network Time Server Do you wish to continue with these settings (y/n) e.g e.g. ntp.crashplanpro.com y Note: You can also set or change just the Primary Network Configuration by running the set-net command Testing IPMI Settings Run show-all to view all current network settings (you can also run show-ipmi to only view IPMI settings). 7

8 Open a browser and navigate to the IPMI IP address. You should see the following screen: Have your Code42 software engineer test IPMI access along with any other external access methods that you have chosen to make available (e.g. ssh, admin console, etc.). Maintaining Your Managed Appliance Monitoring We highly recommend that you enable Code42 to monitor your managed appliance. We can then quickly assist you in resolving any issues or problems. We are also able to proactively prevent issues from occurring, and we are able to configure your managed appliance for maximum performance and reliability. Here is a partial list of items that we monitor: CrashPlan PROe service status Out of memory alerts Low disk space alerts Out of disk space alerts RAID array health Web Admin Console responsiveness CrashPlan PROe version Database health PROe Server Logs You can view the PROe Server logs through the Admin Console here: Server > Settings > System logs (Click View). 8

9 You can now view the PROe Server logs. A dropdown menu lets you choose the log file you wish to view. com.backup42.app.log.x (0 is the newest log) request-[date].log history.log.x (0 is the newest log) Primary repository of events, errors, and data. Check this log first for any exceptions. Lists all of the web requests made to the internal web server. Lists system alerts and general events that have occurred on the server. Operating System Logs The operating system is a customized version of the Gentoo Linux operating system. Press Command to switch between virtual consoles. One of the consoles shows the latest entries in the current main log file (com.backup42.log.0) to assist in debugging any operating system issues. 9

10 Setting Your IP Or IPMI Addresses Throughout the life of your PROe managed appliance you may need to change the network configuration of the primary network interface or the IPMI. This can be accomplished by running the set-net command to change the IP address of the primary network interface, or the set-ipmi command to change the IP address of the IPMI. See the sections on Setting IPMI (Management) Configuration and Setting Primary Network Interface Configuration for additional details. How To Contact Support At Code42 You can reach our Customer Champion staff by telephone, , or via the web. Web Support One of the most efficient ways to submit your support requests and check or follow up on incidents is through our Customer Champion web site, This service is available 24 hours a day. You can submit a ticket or check the status of an existing ticket via this service. You can also access CrashPlan s User Discussion Forums at which contains many technical solutions and recommendations, as well as ways to connect with fellow CrashPlan customers. The CrashPlan Support site is a secure site, and provides a direct link into our ticket tracking system. Ticket numbers are assigned automatically to newly submitted requests. Requests submitted via the web are reviewed continuously during normal business hours (Monday through Friday, 7:00 a.m. to 7:00 p.m. central time, and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. central time). If you have a Severity 1 issue (unable to backup or restore), please contact us via the telephone. We assist with Severity 1 issues 24 hours a day, 7 days a week for all customers with an active maintenance contract. Support For technical assistance via , please submit your request to [email protected]. You will receive a return acknowledging receipt of your request and an associated ticket number. Please refer to this ticket number in any subsequent communications with our staff. Requests via are reviewed continuously during normal business hours (Monday through Friday, 7:00 a.m. to 7:00 p.m. central time, and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. central time). Telephone Support Live agents are available 24 hours a day, 7 days a week for Severity 1 issues (unable to backup or restore). To contact us by telephone for all other issues, please contact us during the times listed below for your region: Availability Contact Contact Mon - Fri: 7 a.m. - 7 p.m. Sat - Sun: 9 a.m. - 5 p.m. US Central Time United States: International: option 2 10

11 (available 24/7 for Severity 1 issues) Mon - Fri: Australian Eastern Time Australia: New Zealand: Note: Outside standard US/AUS hours we will only work on Severity 1 issues Reference Standard Command Descriptions Note: To see all CLI options press <tab> twice Command clear date hostname poweroff reboot restart-proserver set-all set-ipmi set-net set-timezone show-all show-ipmi show-net silencealarm firewall-off firewall-on halt Description Clears the command screen Displays the current date/time Displays the systems hostname Shuts down the appliance Reboots the system Stops/restarts the CrashPlan PROe software service Sets all system settings (see above for details) Configures the IPMI network settings Sets the network settings (similar to set-all) Specifies time zone Displays all system network settings (similar to show-net) Displays current IPMI network settings Displays system network settings (similar to show-all) Silences any audible alarms (failed drive, etc) Disables firewall rules set within /etc/iptables.sh Enables firewall rules set within /etc/iptables.sh Halts the system, executed within /sbin/halt 11

12 history hostname htop iftop iostat login lsicmd netstat ntpdate ntptrace ping ps restart-monitoring reset set-keyboard-type show-raid show-version sync telnet top traceroute uptime Displays the recent commands executed Show or set the system s host name An interactive process viewer Shows a table with current bandwidth usages by host, with the hosts responsible for the most traffic at the top of the list Displays the current CPU load average and disk I/O utilization, providing a great way to monitor your disk I/O usage Logs in to the appliance Displays RAID information Prints information about the Linux networking subsystem Sets the local date and time by polling the Network Time Protocol (NTP) given as the server arguments to determine the correct time Use to troubleshoot performance issues with the ntp server Use to check that there is a network communication to another computer Gives a snapshot of the current processes Restarts the Zabbix Monitoring agent that Code42 Software uses to monitor your managed appliance s health Resets the screen buffer Loads the keyboard translation tables Displays virtual drive info Displays version info about your PROe managed appliance Writes everything that is in memory back to the disc Communicates to the host using the telnet protocol (typically used to determine if a port is open on a host) Displays the top CPU processes Prints the route packets take to the network host Tells how long the system has been running 12

13 PROe Managed Appliance Lights Guide The LED lights on the PROe Managed Appliance serve as status indicators. This guide acts as a key to those status indicators. Hard Drive LEDs LED Color LED Display Description Blue Random blink Normal activity Red Off Normal Operation Red Slow-blink: 1Hz on / 1Hz off RAID is rebuilding Red Solid on Failed drive or foreign config Red Double-blink: 4Hz on / 4Hz - on / 2Hz off JBODS only: drive assigned as a hot spare Red Fast-blink: 4Hz on / 4Hz off Slot Identify command has been issued from the command line Power Supply LEDs Amber / orange Green LED Color Description Power supply is good; managed appliance is powered off Power supply is good; managed appliance is powered on 13