Oracle Process Cloud Service Rapidly Automate & Manage Process Applications

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2 Oracle Process Cloud Service Rapidly Automate & Manage Process Applications Linus Chow Master BPM Champion

3 Disclaimer THE INFORMATION CONTAINED IN THIS DOCUMENT IS FOR INFORMATIONAL SHARING PURPOSES ONLY, AND SHOULD BE CONSIDERED IN YOUR CAPACITY AS A CUSTOMER ADVISORY BOARD MEMBER OR PURSUANT TO YOUR BETA TRIAL AGREEMENT ONLY. IT IS NOT A COMMITMENT TO DELIVER ANY MATERIAL, CODE, OR FUNCTIONALITY, AND SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. THE DEVELOPMENT, RELEASE, AND TIMING OF ANY FEATURES OR FUNCTIONALITY DESCRIBED IN THIS DOCUMENT REMAINS AT THE SOLE DISCRETION OF ORACLE. THIS DOCUMENT IN ANY FORM, SOFTWARE OR PRINTED MATTER, CONTAINS PROPRIETARY INFORMATION THAT IS THE EXCLUSIVE PROPERTY OF ORACLE. YOUR ACCESS TO AND USE OF THIS CONFIDENTIAL MATERIAL IS SUBJECT TO THE TERMS AND CONDITIONS OF YOUR ORACLE SOFTWARE LICENSE AND SERVICE AGREEMENT, WHICH HAS BEEN EXECUTED AND WITH WHICH YOU AGREE TO COMPLY. THIS DOCUMENT AND INFORMATION CONTAINED HEREIN MAY NOT BE DISCLOSED, COPIED, REPRODUCED OR DISTRIBUTED TO ANYONE OUTSIDE ORACLE WITHOUT PRIOR WRITTEN CONSENT OF ORACLE. THIS DOCUMENT IS NOT PART OF YOUR LICENSE AGREEMENT NOR CAN IT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS

4 BPM Overview & Benefits Agility Visibili ty Efficien cy

5 The Digital Business Challenge Trends Affecting BPM Technology Reshaping Value and Economics Customers in Control, High Expectations Need IT-led Business Innovation and Agility Oracle Confidential Internal/Restricted/Highly Restricted 5

6 Process Challenges Disconnected Customer Experiences Proliferation of Cloud Silos Disconnected front-end & back-end business operations Lack of Self-Service Slow Time To Market & Lost Opportunities Takes too long to build solutions Difficult to change solutions in an agile manner Dependency on IT Business-IT Gap Lack of Visibility & Business Control No end to end visibility Rigid processes; Unable to change on the fly Unable to tap into tribal knowledge for smart decisions Oracle Confidential Internal/Restricted/Highly 6 Restricted

7 Why BPM in the Cloud? Empowering Line of Business IT Operations Performance & Costs Faster Response Higher QoS Lower Risk Lower Costs Do More with Less Application Developers Agility & Lifecycle Rapid Development - Zero Code Easy to customize Easy to Manage Frequent Releases Build Once Deploy Anywhere Line of Business Visibility & Control Ease of Use Ubiquitous Access Rich Insights Built for change Innovate Oracle Confidential Internal/Restricted/Highly Restricted 7

8 Oracle Cloud - Platform as a Service Offerings IT/Developer Line of Business User Enterprise-Class Public Cloud Services Documents Process Management Social Business Intelligence Big Data Database Java Developer Mobile Integration Compute Storage Messaging Identity Systems Monitoring & Analytics Oracle Confidential Internal/Restricted/Highly Restricted 8

9 Oracle Process Cloud Service V1 Highlights Rapid Process Automation & Productive Work Management 2 Work Productively Responsive & Mobile Apps 1 Visibility & Agility Metrics, Dashboards & 3 Business Control Fast & Easy Integrate & Extend 4 SOAP, REST & Integration Cloud Service Easy to build, change, & manage Business Apps Self Service Complete Lifecycle & Management By Exception 5

10 Extending Oracle SaaS With Process Cloud Common Theme: Approvals, Extensions and Integrations Approvals & White Spaces: Rules based approvals; Exceptions; Automate edge Tailor-to-Fit processes & Custom: Highly variant processes; Custom processes to cater to Cross Pillar business conditions Workflows: Automate & Streamline processes across CX /non CX Apps Opportunity Approval Deal Approvals CPQ Integration Approve product availability by country Partner On boarding & Programs Management Partner Deals Management Special Order Process Contracts Management (Sales Cloud & ERP ) Customer Service Approval for returns (Sales Cloud & Service Cloud) Oracle Copyright 2014 Oracle and/or its affiliates. All rights reserved. Company Confidential Internal Only 10

11 Sales Cloud Integration Partner Program Approval Oracle Confidential Internal/Restricted/Highly Restricted 11

12 User Personas & Needs End User Who? Casual Users Process Participants What they do? Kick off Processes Commonly performs approvals What they need? Multi-Channel Interfaces Intuitive Interfaces Optimized Click Experience Power User Who? Process Owner, Process Manager Process Operations Manager, Admin What they do? On-boarding of service Monitor process/business health Drill down to instances/troubleshoot Configure & tailor-to-fit processes Designer Who? Analyst, Business User What they do? Build Applications (Process, Forms, Rules, Data, Metrics) Manage Application Lifecycle What they need? Tools for rapid process automation Templates & interface discovery Sandbox & Complete Lifecycle Mgmt Copyright 2014 Oracle and/or its affiliates. All rights reserved. What they need?

13 Fast & Easy Application Composition Oracle BPM Composer Business Driven Composition Starter Patterns, Import Options Collaborative Design Zero-Code Business Led Forms Build Once & Run Anywhere! Rich Palette & Dynamic Access to Business Data Oracle Confidential Internal/Restricted/Highly Restricted 13

14 Fast & Easy Application Composition Oracle BPM Composer Business Rules Excel like Decision Tables If-Then Statements Auto-generated Rule Tests Complete Lifecycle Version Management Sandbox for Validation Test to Prod Promotion Oracle Confidential Internal/Restricted/Highly Restricted 14

15 Productive Work Management End User BPM Mobile App BPM Workspace Cross Platform Mobile App Responsive & Personalized Secure & Responsive Task Notifications Manage Tasks Integration with Native Mobile Features BAM Alerts Collaborate around Tasks Organize Tasks Track Tasks Offline support Access Workspace from REST API & Oracle Mobile Application Framework Oracle Confidential Internal/Restricted/Highly Restricted 15

16 Business Visibility & Agility Power User Business Visibility Business Agility Rich Out of the Dashboards Detailed Audit Trail for drill-down Monitoring Process, Tasks & People Powerful Process Change capabilities Bottleneck Analysis Dynamic Reassign & Delegate Trend Analysis Alerts & Notifications Oracle Confidential Internal/Restricted/Highly Restricted 16

17 Self-Service Oracle BPM Workspace Automatic Filtering Contextual Actions Alerts Alerts & Guided Navigation Path for Problem Resolution Oracle Confidential Internal/Restricted/Highly Restricted 17

18 DEMONSTRATI ON Process Cloud Demonstration

19 Integrate & Extend Oracle BPM Composer Integration with Applications Integration Cloud Service Simplified: web based, point & click integration experience Intuitive Visibility: Rich monitoring & error Simple Authentication management (Username/Password & Tokens) Pre-integrated: Oracle SaaS Auto-Association & On-Premise Integration via Reverse Proxy Auto-Discovery (Post v1.0) Rich Connectivity: Cloud & On-premise connectors Recommendations: Built-in recommendation Oracle Confidential Internal/Restricted/Highly 19 engine for guidancerestricted SOAP

20 Oracle Process Cloud Benefits Quick Ramp to Productivity Business-Led Rapid Development Build for Change Quickly create Mash Apps that span cloud & on-premise Applications BPM for Masses & for all Process Types

21 Oracle Process Cloud Service Rapidly Automate & Manage Business Applications Linus Chow Master BPM Champion

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